Quality Part X LTD Reviews 

The car was well priced and in great condition, there were no signs of issues being hidden. The team were patient and friendly all the way through to the sale and support. When I ran into difficulties with insurance to drive away, the car was delivered free of charge as an exception to help me out. I found one or two minor issues, as an example, tyre sealant for puncture repair was missing. I received a new bottle in two days with no arguments. I will be going back when I am ready to purchase a car again.

AVOID THIS DEALERSHIP AT ALL COST!! EXTREMELY POOR EXPERIENCE

I am writing this review to warn potential buyers about the unacceptable level of service and lack of integrity at this dealership. My experience here has been nothing short of a nightmare, and I urge anyone considering buying a vehicle from them to look elsewhere.

The Mechanical and Electrical Issues:
Within the very first week of ownership, it became clear that the car I purchased was not fit for purpose. Almost immediately, I began encountering multiple mechanical failures and serious, recurring electrical faults. It is deeply concerning that a dealership would sell a vehicle in such a dangerous and unreliable condition. It is evident that the vehicle was not properly inspected or prepared before being sold.

Unprofessionalism and Negligence:
The behaviour of the sales team has been shockingly unprofessional. Dealing with them has been an exercise in frustration. They clearly lack the necessary knowledge and training to manage basic customer relations or handle vehicle issues competently. Their attitude toward the situation has been completely devoid of care or sympathy; rather than working to rectify the issues, they have chosen to be dismissive and unhelpful.

Lack of Accountability and Communication:
The dealership’s approach to after sale support is appalling. Since attempting to return the vehicle within the 30-day window, I have been met with total silence. They consistently ignore my emails, and I have had phone calls unanswered while I have personally witnessed staff members including the admin who is the only person sitting at their desk doing nothing and ignore calls. This level of intentional avoidance is a deliberate attempt to evade their responsibilities to the customer.

Violation of Consumer Rights:
Most concerning of all is their blatant disregard for the law. I have formally requested a return of the vehicle for a full refund under the Consumer Rights Act 2015, which grants consumers the right to reject a vehicle that is faulty or not of satisfactory quality within the first 30 days. The dealership is actively trying to deny this legal right and refuse the refund, which is completely illegal and unethical.

Conclusion:
Purchasing a car from this dealership has been the worst automotive experience of my life. They are happy to take your money, but the moment a problem arises, they wash their hands of you. Their lack of professionalism, refusal to communicate, and failure to honour the law make them entirely untrustworthy.

I am now in the process of escalating this matter further to ensure my legal rights are upheld. Save yourself the stress, the financial loss, and the headache take your business elsewhere.

I bought a car for my wife, and the whole experience was excellent. The staff were very helpful from start to finish, taking the time to explain everything clearly and answer all of our questions. They made the process smooth and stress-free, and their recommendations were really helpful. Great customer service, friendly team, and a professional approach throughout. I would definitely recommend them to anyone looking to buy a car.

Well mannered and helpful staff, I hadn't booked an appointment, but still looked after. Hundreds of cars available, so massive selection. No prices on cars so you have to request that, or give your price range so they can narrow down choices available. Best to have an idea of requirement before arriving. Very smooth after selection, also reregistering car(s) and road tax for you. Arranged new MOT, AA inspection and Service (however no paperwork supplied for ANY of these). When collecting the car after the weekend it would have been nice for someone to advise me how the many screens, dials and toggle switches worked, my old car had the basic layout and key start. Hopefully this may help future purchasers to have a 5/10 min start up routine. Car seems fine, however I wouldn't expect any issues after a few days driving!

I purchased from the Stevenage branch, and the manager was very friendly, professional, and helpful throughout the process. He took the time to answer any questions I had, made everything straightforward, and provided excellent customer service from start to finish. Overall, it was a very positive experience, and I would happily recommend the Stevenage team to others.

I had bought a car for my son from this company and found the process very easy. I was curious and had lots of questions which were answered across the phone with a worker, Mallak, which made me confident in what i was purchasing and the overall process of how. Car arrived and son loved the quality a lot.

I bought a car from this company to which usually for me is such a stressfull process, however, being on the phone with the workers, which for me was Haneen, was answering questions comfortably, which gave me confidence in trusting this company with the car. This was good because the car which i recieved was amazing quality.

I am extremely disappointed with the level of aftersales service I have received.

Since purchasing my car, several faults have been identified within the first month of ownership. Rather than providing the support I expected, the dealership has been unaccommodating and has repeatedly expected me to go out of my way to resolve issues that should have been dealt with as part of their responsibility.

I have been left out of pocket on three separate occasions, having to make a four-hour round trip each time, as the dealership is over two hours away from where I live. This has meant arranging transport, getting myself home, and wasting both time and money because of problems that were present so soon after purchase.

What I found particularly disappointing was being told that the situation was somehow my fault because I cancelled my extended warranty. This is completely irrelevant. Any faults that arise within the first month of buying a vehicle are the dealership’s responsibility to investigate and rectify. An extended warranty should not be used as an excuse to avoid meeting those obligations.

Instead of taking ownership of the issues and working with me to find a reasonable solution, I have felt dismissed, inconvenienced, and made to feel responsible for problems that were not of my making.

Unfortunately, my experience with the aftersales department has completely undermined my confidence in this dealership. I would encourage anyone considering buying a vehicle from them to carefully consider the level of customer support they may receive if something goes wrong after the sale.

Another issue is the fact that I was sold a warranty I shouldn’t have been sold in the first place as no warranty will cover the cover because the first owner didn’t do his services on time and significantly late. Very dishonest.

Stay away.

Absolutely terrible avoid at all cost. Waited 6 hours car failed as inspection on 2 tyres waited for them to fit 2 new tyres to find they fitted 2 partworn tyres, car looked like damage repaired not disclosed very dishonest seller stay well clear do your homework this is my own experience others may be more lucky

Bought a car from QPX Cars 4 weeks ago. Within days, serious fault appeared (water pump failed and had to be replaced).

Now the car is overheating again with a likely major engine/cooling system issue. This shows the car was not properly checked and was clearly not fit for sale.

Very disappointing experience. Selling faulty cars like this is unacceptable. I would not recommend this dealer to anyone.

I found a couple of cars I wanted to view late on Monday afternoon and popped down on the Tues to take a look. I met a great chap, Marius, who whilst very young, was just great. As a single women I have come to expect not getting a huge amount of respect in dealerships, but Marius was just brilliant. Professional, relaxed and great fun. Having viewed both cars, and got a great deal, everything was set for me to pick up on the Wed. Yes a couple of things should have been sorted, but the team got everything ready and I am now the proud owner of a Nissan Qashqia, called Lady in Red! I found everyone at the office friendly, professional and helpful. No hard sales.

Professional and quick system

I didn't like about the staff made me waited too long even they see i am with family of 3 young kids,
They didn't offer me or let me do the test drive but should satisfied me with showing me car operational system if possible as i asked him question about EV change over but he didn't explained me well so i have search on google to find out about car. I think, they should have better seating facilities for customers as we are giving them business plus they are charging £360 admin fee. Over all it was Ok experience.

Quick process
Respectful manner

Without doubt one of the worst vehicle purchasing experiences I have ever had.

I purchased an Audi A5 advertised for around £20,000, expecting a quality vehicle and a professional service. Unfortunately, the reality was completely different.

From the moment I bought the car, it was plagued with issues. The vehicle continuously broke down and had to be returned to QPX on three separate occasions within approximately six weeks of ownership. Each time I was told the faults had been repaired, only for further problems to occur shortly afterwards.

To make matters worse, I was repeatedly let down regarding the dates the vehicle was due to be returned to me. I was given collection and delivery dates that were not met, causing significant inconvenience and leaving me without a vehicle for extended periods. Communication throughout the process was poor, and I often found myself chasing for updates.

I am also still waiting for evidence relating to the AA inspection and full Audi service history that were advertised with the vehicle at the time of sale. Despite requesting this information, I have not received satisfactory documentation to support the claims made in the advertisement.

When you spend £20,000 on an Audi A5, you expect reliability, honesty and good customer service. Instead, I experienced repeated breakdowns, missed promises, ongoing inconvenience and a great deal of unnecessary stress.

I could genuinely go on and on about my experience, but the fact that the car had to be returned three times within the first six weeks of ownership says everything that needs to be said.

Based on my experience, I would strongly advise anyone considering buying a vehicle from QPX to carry out thorough checks and ensure that any advertised claims can be fully supported with documentation before making a purchase.

Extremely disappointing experience. I would not recommend this company. ★☆☆☆☆

Just bought my car from here, Chris was very helpful and didn’t put any pressure on me to buy it, and I appreciate that

I was really impressed with the fantastic service from Chris and the sales team. I've been searching for a new car for a while without luck, but when I visited Quality Part X, I found the perfect one. The team was quick to help, and everything was sorted out within a couple of hours. I highly recommend

Pretty disappointing overall.

Pre-sale customer service is good (obviously), but then they sold a faulty car and made the processes more stressful than needed.

After identifying the fault, my wife took the car to the garage for inspection but I explicitly asked them to diagnose but not work on the car until confirmed by me (policy holder). They ignored and attempted a fix, which didn’t solve the problem and were extremely rude to my wife on the day.

Having found the fault was not fixed despite them going ahead anyway, I decided to terminate the agreement, as is my rights within the initial cool off period. The staff were unprofessional in my opinion in handling the agreement rejection and made it as difficult as possible.

Ultimately, they have cheap cars which look good at surface level but there is a reason they sell below market rate - approach with extreme caution and avoid if possible.

Overall the customer service needs major attention as does the quality of the cars.

Lovely people very attentive. Great choice of vehicles.
Felt like we were rushed but we hadn't made an appointment so could be why.
Few bits we are not happy with on car but havnt been in contact with them yet so will see how that goes

Had a brilliant experience with Chris from quality part X will be recommending to family and friends and will ask for Chris personally to deal with.