Clothing looked good when purchased but the quality was not great. After a year or so the jogging bottoms fell apart and the T shirts and sweat tops lost their logos. Contacted customer services who w... Toon meer
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Lees wat reviewers zeggen
Item I purchased was wonderful shame they use Royal Mail for delivery initially told they had the item and would be delivered Monday then told it would be Tuesday then told Wednesday between 12.30 and... Toon meer
Visited their Gloucester store, excellent helpful staff, plenty of sizes in stock. Great reductions on a their summer lines, the member of staff even showed me items that were reduced further because... Toon meer
Bedrijf heeft geantwoord
After loving the design of the Quba x10 jackets, I went to Quba Sails in Wimborne Dorset with a friend. The girl in the shop was absolutely lovely and we had an amazing shopping experience, buying q... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We have more than a quarter of a century of producing Practical British heritage nautical clothing for men and women. Coastal inspired clothing made with the finest materials, highest quality designs and durability as standard. ________________________________________________ Originating from Devon in 1996. Quba & Co are makers of the prestigiously named X10 jacket made from reclaimed canvas sailcloth. These are practical stylish and fit for purpose waterproof coats and jackets with incredible designs, warm, insulated and look amazing. ________________________________________________ Quba & Co has expanded to produce a wide range of nautically-inspired, men’s and women’s clothing and accessories for everyday life, stocked not only on our website, but in over 23 store locations across some of the UK’s most popular coastal towns. ________________________________________________ Some key products include Warm Hoodies, Gilets for men and women. Practical coats, jackets and stylish polo shirts for many occasions. We have warm hats, gloves and scarves, ideal for wearing or gifting. Our homeware (or boat ware) accessories are simply wonderful creations that look good in any room by adding a touch of class and sophistication to this wonderful brand. ________________________________________________ Staying warm in winter with our quality merino and lambs wool rich knitwear and cool in summer with x-series t-shirts, means we have customers covered no matter the weather or season. All our items are made with both functionality, practicality and style in mind, to ensure the best fit and use for the customer. Quba & Co are a brand like no other.
Contactgegevens
Broadstone Road, SK5 7DL, Manchester, Verenigd Koninkrijk
- 01618149507
- customerservice@quba.com
- www.quba.com
4,0
Goed
224 reviews
Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Despite some IT issues Neil in the…
Despite some IT issues Neil in the customer service dept sorted my order
25 maart 2024
Antwoord van Quba & Co
That's great to hear we always try to provide excellent customer service.
I bought a Hoodie at Quba Sidmouth
I bought a Hoodie at Quba Sidmouth
Branch but returned it due to not suiting me ,Tanya was exceptional
Took her time to find me a Hoodie I liked ,the gentleman whose name I didn't get was also patient and helpful
That sold me the first Hoodie,
Excellent quality clothes
Would recommend.
21 maart 2024
Review zonder uitnodiging
Antwoord van Quba & Co
Hello Richard.
Thanks for your kind review. We are really pleased you are happy with our customer service and our products. Your review will help other customers when buying from us.
From everyone at team Quba, Thank you.
Outstanding customer service
I previously bought a hoodie online from Quba as a Christmas present for my partner but within a couple of times of wearing, the stitching design started to come undone in various places and I was really disappointed. I contacted Quba and they immediately arranged for a replacement to be sent to my home in Spain. Due to delivery partner deliveries in Spain, it was not delivered and returned to the UK. I contacted Quba again and they immediately sent it again and is now received. I have bought from Quba many times without issue and I have been hugely impressed that their commitment to customer service and satisfaction matches the quality of their products. I would not hesitate buying or recommending them and a special thank you to Neil for ensuring that I recieved a replacemen.
7 maart 2024
Review zonder uitnodiging
Antwoord van Quba & Co
Hello Philip.
Thank you for your kind feedback. At Quba, Customers always come first and we do our best to get things done the right way. Despite the challenges with the delivery company, we are very pleased you managed to get your hoodie. Neil was delighted to be mentioned in your comments. Your review will certainly help other customers.
From everyone at Team Quba, Thank you.
Always the best garments
Always the best garments, I gave a Four as on off the hats shipped wasn't bagged up. Still that's a blemish on your top gear
23 februari 2024
Antwoord van Quba & Co
Hi Jason.
Thank you for your feedback. We appreciate your kind and honest review. Sorry we did not do enough to get a full 5 star review from you.
Checking your order you did get one of the sale price hats. It is likely the hat did not have a bag to send in and is probably why it was a reduced price.
Nevertheless, reviews such as yours certainly assist us and other customers.
From everyone at Team Quba. Thank you.
Excellent product and excellent quality…
Excellent product and excellent quality im converted to quba now. Love the garments .
23 februari 2024
Antwoord van Quba & Co
Hello Stephen.
Thank you for your kind review. We appreciate that you find our clothing of the upmost quality. Everyone knows by now that our clothes last much longer than many of our competitors. Our clothes are built to last.
From everyone at team Quba, Thank you.
good quality clothes and good fit.
27 januari 2024
Antwoord van Quba & Co
Hello Grace
We spend countless hours in our design process making sure our clothes are a true and good fit for our customers. We are very happy that you acknowledge this in your review, which we feel will help others when buying from us.
From everyone at Team Quba, Thank You.
Good quality clothes and prompt service
26 januari 2024
Antwoord van Quba & Co
Hello Mrs Martin. We are very happy that you are happy with our service and our lovely clothing. We work very hard at making sure we get things done correctly and on time. From design to delivery.
From everyone at Team Quba, Thank You
Good quality coat
Good quality coat-especially for the price as I picked it up in the sale. Prompt delivery. Very pleased with my purchase.
26 januari 2024
Antwoord van Quba & Co
Hi Alison
We are so pleased that you like our coats. They are practical and look great to wear. We are very happy that you are please with our service and we feel your review will help other customers.
From everyone at Team Quba, Thank You
Really fast service
Really fast service. I had to return an item bought online. I had the money in my account within 48 hrs. Brilliant! Lovely service from the lady in Fowey too. She deserves a thank you ☺️
25 januari 2024
Antwoord van Quba & Co
Hi Helen.
Thank you for your feedback. It is reviews like yours that will really help our other customers. We hope you like your Quba clothing.
Thanks from team Quba.
Great quality clothing
31 december 2023
Antwoord van Quba & Co
Thank you very much for you kind feedback. We take the quality of our clothing very seriously and are pleased you are happy with your products.
From everyone at Quba & Co, Thank you.
Great service and product!
Great service from the team in Quba Padstow and they directed me to the website and gave me all the details to order on line. Website was easy and delivery as expected. Quality of the jacket is great.
1 januari 2024
Antwoord van Quba & Co
Hi Alwyn
Thank you for you for your feedback. We are so happy you found the website easy to use and that you were able to order the item you wanted easily. We will continue to make the website as user friendly as possible to make the process even quicker.
We appreciate your feedback on our clothes quality as this is something we work very hard at.
From everyone at Quba & Co, Thank you.
items I…
Website was easy to use and the items I ordered turned up very quickly. Clothes as usual at a very high standard.
31 december 2023
Antwoord van Quba & Co
Hi Dominic
Thank you for your feedback. We work hard on getting our orders out to customers as quickly as possible and in producing quality products every time.
Your review will certainly help other customers make informed choices about our clothes, website and business.
From everyone at Quba & Co, Thank you.
Good service
Website easy to use and goods delivered speedily. Cotton tops are high quality.
30 december 2023
Antwoord van Quba & Co
Hi Alison,
We always use the finest materials in our clothing and we appreciate that this has been recognised by you. We work hard at trying to get the price vs quality as appealing as possible and your feedback shines a light on this for the benefit of other customers.
From everyone at Quba & Co, Thank you.
This order arrived fairly quickly
This order arrived fairly quickly, but this replaced another item that was supposedly in stock but after several days of paying for the item, I was told they were out of stock. Hence a poor ish score..
29 december 2023
Antwoord van Quba & Co
Hello Chris
Thank you for taking the time to leave us your feedback and we are happy that you manged to receive your delivery quickly. We try our best to get it right every time. We are sorry the system let us down on this occasion and have increased the frequency that our system replenishes and allocates stock, as this is what seems to have caused this minor issue.
From everyone at Quba & Co, Thank you.
Replacement for my waterproof jacket-…
Replacement for my waterproof jacket- same model 10 plus years later & I love it!
29 december 2023
Antwoord van Quba & Co
Hi Ruth and thank you for your feedback. We are still making to the same high standards as always, and your feedback is testament to this fact.
From everyone at Quba & Co, Thank you.
What I ordered arrived quickly and…
What I ordered arrived quickly and looks great. However, as it is a Christmas present, it hasn’t been tried on yet - fingers crossed it fits.
As it arrived by Royal Mail I was very pleased that I was in as a trip to the sorting office is never fun.
24 november 2023
Antwoord van Quba & Co
Thank you very much for your feedback. It will certainly help other customers make an informed choice when shopping with us. If the present is the wrong size then we will be more than happy to help you out.
First class service and arrived on time
28 oktober 2023
Antwoord van Quba & Co
Hello Richard.
Thank you for your kind feedback. We have been working very hard to make sure our online shopping process is as straightforward as possible whilst providing a second to none service.
From everyone at Quba & Co, Thank you.
Excellent quality clothing, good online service.
I've bought items from Quba & Co in shops on the high street before, but this was my first time ordering online. I was not disappointed, really happy with the service, delivery time good and postage costs etc. As always the clothing was excellent quality.
27 oktober 2023
Antwoord van Quba & Co
Hello Lindsey
Thank you for your feedback. We have worked really hard at streamlining our on line operation and are glad you found the experience straightforward and easy to do. Your feedback will definitely help other customers.
Thank you from everyone at Quba & Co.
The customer service is fantastic I…
The customer service is fantastic I contacted them about missing a promo code and they honoured it. One product I needed to return was processed very quickly and my ordered arrived quickly. The quality is fantastic I can not recommend them highly enough.
27 oktober 2023
Antwoord van Quba & Co
Hello Miss Shales.
We are very happy you found contacting our customer service, to be both a pleasant and friendly experience. We always do what we can for our customers and our customer service team adopt a 'Go the extra mile' attitude at all times.
We are delighted you love our clothing quality and we feel your feedback will also help other customers.
From everyone at Quba & Co, Thank you.
Prompt delivery of good quality jacket
Prompt delivery of good quality jacket, offers good value I think. I have number of items from quba and I have been happy with each item.
27 oktober 2023
Antwoord van Quba & Co
Hello Timothy.
Thank you for your feedback and kind words. We are delighted you like the quality of our clothing and have been a long standing customer of ours.
From everyone at Quba & Co, Thank you.
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