Clothing looked good when purchased but the quality was not great. After a year or so the jogging bottoms fell apart and the T shirts and sweat tops lost their logos. Contacted customer services who w... Toon meer
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Lees wat reviewers zeggen
Item I purchased was wonderful shame they use Royal Mail for delivery initially told they had the item and would be delivered Monday then told it would be Tuesday then told Wednesday between 12.30 and... Toon meer
Visited their Gloucester store, excellent helpful staff, plenty of sizes in stock. Great reductions on a their summer lines, the member of staff even showed me items that were reduced further because... Toon meer
Bedrijf heeft geantwoord
After loving the design of the Quba x10 jackets, I went to Quba Sails in Wimborne Dorset with a friend. The girl in the shop was absolutely lovely and we had an amazing shopping experience, buying q... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We have more than a quarter of a century of producing Practical British heritage nautical clothing for men and women. Coastal inspired clothing made with the finest materials, highest quality designs and durability as standard. ________________________________________________ Originating from Devon in 1996. Quba & Co are makers of the prestigiously named X10 jacket made from reclaimed canvas sailcloth. These are practical stylish and fit for purpose waterproof coats and jackets with incredible designs, warm, insulated and look amazing. ________________________________________________ Quba & Co has expanded to produce a wide range of nautically-inspired, men’s and women’s clothing and accessories for everyday life, stocked not only on our website, but in over 23 store locations across some of the UK’s most popular coastal towns. ________________________________________________ Some key products include Warm Hoodies, Gilets for men and women. Practical coats, jackets and stylish polo shirts for many occasions. We have warm hats, gloves and scarves, ideal for wearing or gifting. Our homeware (or boat ware) accessories are simply wonderful creations that look good in any room by adding a touch of class and sophistication to this wonderful brand. ________________________________________________ Staying warm in winter with our quality merino and lambs wool rich knitwear and cool in summer with x-series t-shirts, means we have customers covered no matter the weather or season. All our items are made with both functionality, practicality and style in mind, to ensure the best fit and use for the customer. Quba & Co are a brand like no other.
Contactgegevens
Broadstone Road, SK5 7DL, Manchester, Verenigd Koninkrijk
- 01618149507
- customerservice@quba.com
- www.quba.com
4,0
Goed
224 reviews
Heeft 21% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Lovely summer dress
This dress is so smart. Really well made. It fits perfectly. I am 5ft and its mid calf length. Great addition to my wardrobe for next Spring/Summer! It's lined too, which is great
29 oktober 2023
Antwoord van Quba & Co
Hello Michelle
Thank you for taking the time to tell us and our customers about the positive experience you have had with us. You clearly have great taste and the dress you refer to is certainly extra special.
From everyone at Quba & Co, Thank you
Antwoord van Quba & Co
We apprceiate you taking the time to leave us feedback. Very happy that you like our clothing.
From everyone at Quba & Co. Thank you.
Easy ordering
Easy ordering system and very prompt delivery too
Good quality clothing - looking forward to wearing it
Thank you
27 oktober 2023
Antwoord van Quba & Co
Hello Colin.
We have spent considerable time making our ordering system as user friendly as possible. Your feedback is music to our ears and will certainly help other customers.
From everyone at Quba & Co, Thank You.
I purchased a ruck sack
I purchased a ruck sack and have found the product to be really great holds all my swimming items
20 oktober 2023
Antwoord van Quba & Co
Hello Carolyn.
Very happy that you love your new Ruck Sack. They are perfectly durable and look good to. Happy that you are putting it to good use.
From everyone at Quba & Co, Thank you
Wonderful Sailing Jackets
Bought my first X-series sailing coat and am mightily impressed. Warm, fully waterproof and above all, it actually has long enough arms - I'm 6'3 and the arms on coats never seem to fit, so well done Quba - full marks!
26 oktober 2023
Antwoord van Quba & Co
Hello Alan.
Great informative feedback. We are delighted you like your new iconic X-10. They are superior coats and look amazing.
Thanks from everyone at Quba & Co.
Excellent quality products if I could…
Excellent quality products if I could give 10 out 10 I would.
22 oktober 2023
Antwoord van Quba & Co
Hello Susan
Thank you very much for your very kind feedback. We aim to give our customers exactly what they want and are excited and grateful that you love our products.
Thank you.
Regards
Quba & Co
Antwoord van Quba & Co
Hello Natalia
Thank you very much for your kind feedback. We work hard to supply great quality products and to get them to you in a quick a time as possible. Your review will certainly help other customers feel confident in using our service.
From everyone at Quba & Co, Thank you.
Great range of clothes
Great range of clothes, the sizing is really good, would give a 5 but would like to see some women’s clothes in black as well
20 oktober 2023
Antwoord van Quba & Co
Hi Liz
Thank you for your kind feedback. We have forwarded your suggestion to our design team and am confident they will look into this for you.
Quba & Co
Just what I needed and Very happy.
Just what I needed.
Managed to grab a bargain in the sale and got some warm Autumn / Winter clothes. I spoke with customer service (Neil) about delivery times and they told me the items will be dispatched within a couple of days. Items must have shipped sooner because my items arrived very quickly.
Very happy with the service and I always like to give credit where credit is due.
23 oktober 2023
Review zonder uitnodiging
Antwoord van Quba & Co
Thank you. Your feedback is very important to us and helps other customers by showing the level of service you received. Its great to see that you were impressed with our delivery times as this is an area that we have really improved over the past year. Hope you revisit again soon.
Quba & Co.
Perfect and verry good Qualität
18 oktober 2023
Antwoord van Quba & Co
Thank you Joern. Your feedback is very important to us and it allows other customers to see we are providing a great service with good quality clothes.
Thank you from
Quba & Co
out of stock
Wife ordered item , and after a while had a message saying it was out of stock.
Several days later I looked at the item ands it was still on line , ordered item and after a while told it was out of stock
18 oktober 2023
Antwoord van Quba & Co
Hello Edward and thankyou for your feedback.
We looked into your order and the item you bought. The item you ordered was a size LARGE and was 'accidentally' listed. The items that remain on the website are size SMALL and MEDIUM. This is why the hoodie is still on the website.
Giving us 1 star for this minor human error is not really a true reflection of what happened here or our company. Some chap in the warehouse put a Single size medium in the Large size option which caused the issue.
We did apologise and do so again now.
Please get in touch and see if we can sort something out.
Lovely unique clothing
17 oktober 2023
Antwoord van Quba & Co
Hello Cheryl. Thank you very much for your kind review. We appreciate you taking the time to let other customers know about our clothing and your opinion of them. :-)
Quick delivery, Pleasent and easy.
After visiting one of the Quba stores over the summer months I ordered a t-shirt and jacket from the online shop.
The delivery was quick and even though I'm not very technical I found the website easy to use. I ordered the wrong size Tshirt and was easily able to exchange this for the correct size.
Pleasant and easy.
3 oktober 2023
Review zonder uitnodiging
Antwoord van Quba & Co
Hello and thank you for your kind feedback. We are glad you had an easy experience using the website and was able to find the right products for you. We are happy that your interaction with our customer service was a pleasant one and that they were able to assist you.
We hope to serve you again soon.
Quba & Co
I was in need of a sweatshirt due to…
I was in need of a sweatshirt due to some adverse weather in June 23 and found myself in Dartmouth in the Quba sales shop as they were one of the few garment shops available to go and buy something from.
My wife and I spoke to the sales assistant and advised what we were after and she pointed us in the general direction towards the back of the shop. There was a sale on, and it was not very clear as to which items were in the sale and the assistant was not Overly helpful.
Luckily, I found a suitable garment, which I like the design off, and it is a good quality, warm sweatshirt, and luckily, it was in the sale, and the garment itself I am very pleased with.
The sales assistant was not overly helpful or knowledgeable and we were the only people in the shop so she could’ve been somewhat more proactive.
I have had the garment three months and I’m very happy with it. Luckily, the garment was in the sale as the prices are quite expensive.
5 juni 2023
Review zonder uitnodiging
Antwoord van Quba & Co
Hello and thank you for you feedback.
We are happy you enjoyed visiting our store and the quality of our products. I do want to apologise for the issue you had with the staff member who dealt with you. Its not really an excuse but the member of staff in question is very new to the business and was in fact their first week in the role.
I am confident that should you return again you will see a big difference.
Once again thank you for taking time to leave us valuable feedback as we look to be improving our service at every opportunity.
I have now purchased two ‘waterproof…
I have now purchased two ‘waterproof jackets’ from quba thankfully both sale ideas I must say they do not live up to expectations neither are waterproof great looking coats but do not do the job I purchased from them to do … I’m glad I didn’t pay full price will not be purchasing anything else as they do not do the job that they promise
22 juli 2023
Review zonder uitnodiging
Antwoord van Quba & Co
Hello and thank you for your feedback.
Some of our coats and jackets are highly specialised and technical in their functionality.
Along with being very stylish, specialised and waterproof, as technical jackets, they may require 'retreating' with NIKWAX or similar if they are washed and cared for incorrectly.
This maybe what happened in your case.
Buying high end specialised nautical ready wear may require additional care.
We do sell less technical waterproof jackets also so please get in touch to see if we can assist in anyway with helping you with any future purchase advice.
I purchased a Grenchen puffer jacket…
I purchased a Grenchen puffer jacket from Quba. After a short while I noticed that all the filling on the shoulders has dropped downwards leaving the shoulders without padding. This resulted in my shoulders getting cold quickly. I told Quba via their website but had no response. I then had to email them 3 more times to get a response. I was eventually offered a refund or replacement.
I believe the jacket was badly designed and overpriced.
2 mei 2023
Review zonder uitnodiging
Antwoord van Quba & Co
Thank you for your feedback. We are very sorry to hear you had trouble contacting us. We respond to correspondence in the order we receive them and having looked into this we did speak to you about the issue you described.
The jacket you refer to is one of our best selling jackets so am surprised you had any issues with it. Sometimes if the jacket gets wet then you might need to fluff up the coat again.
We are glad we could offer you a suitable resolution to this issue.
Thank you
Quba & Co
Thanks to Linda (Evesham)
Thanks to Linda (Evesham), she has been extremely helpful and assisted above and beyond. I recommend her store thoroughly.
5 mei 2023
Review zonder uitnodiging
Antwoord van Quba & Co
Thank you for you feedback.
Beware the generous sizing!!!
Always had great quality clothing from Quba, which we've worn for years.
My wife has recently bought a skirt though, size 8, and it's huge! The model who was 5'9"was wearing a size 10 and was taller than my wife who is 5'7"so she thought she'd risk the size 8 as it would be shorter if a little tight. Definitely not tight!!!
Probably an 'old' size 14 so when you're buying remember that the clothes are generous!!!
28 april 2023
Review zonder uitnodiging
Antwoord van Quba & Co
Thank you for 5 star review. It means the world to us to receive such good feedback.
I should have read the poor reviews.
I should have read the poor reviews.
One order hasn’t been received. They don’t answer the phone and haven’t replied to the emails I’ve sent. I also need a refund on another item.
I’ve bought quite a lot from Quba. Fortunately, I paid via PayPal so can open a dispute.
Edit: I finally got everything sorted and Quba did come back to me although it took a week. They apologised and said they were extremely short staffed, in which case they should sort that out! I like the clothes and don’t have any issue there but they desperately need to improve their customer service.
17 april 2023
Review zonder uitnodiging
Antwoord van Quba & Co
Thank you for your feedback and we are sorry there was a delay in sorting things for you. It is not the norm for us to be behind with such matters as customer service is very important to us.
If any issue was caused then we are sorry for this and have measures in place to continue to offer the highest customer service possible.
Thank you
Quba & Co
Terrible customer service
Terrible customer service. Have placed lots of large orders and clothing genuinely good. Have written to CS twice to ask about a refund and heard nothing back. Really poor for a loyal, high value customer.
19 maart 2023
Review zonder uitnodiging
Antwoord van Quba & Co
Very sorry about your experience. We have made huge improvements in our customer services and made changes that make the experience you received a thing of the past.
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