Quickline Broadband UK Reviews 5.032

We had been having problems for a few days but when we contacted Quickline they were very efficient and we were extremely satisfied. Mark Wood our engineer was really thorough and fitted us a new router and 2 boosters. He didn’t leave until he was certain everything was working well. Thank you.

Turned up on time, very friendly and efficient installer. The product seems to be doing exactly what it said it would.
Fast broadband at last has come to our home!!

Good communication. Mark was really helpful and nothing was too much trouble.

My excitement about finally getting decent broadband has been dampened somewhat. Engineer came to install to the property on 8 May. Cabling all in place, wall box & router sorted…connection from the network dead. Engineer investigated and confirmed there was a fault “somewhere further up” and raised a fault ticket. After a few days and no contact I rang. Spent 45 mins being passed from Sales to Tech Support to Operations to Onboarding. Onboarding finally managed to help & fault resolution date set for 19 May. 19 May - no contact so rang Onboarding again. Told it may be 19 or 20 May. 20 May - no contact so rang Onboarding. Another 20 mins being passed around. Operations told me the fault had been fixed on the network, my issue was now back with my property install so needs and engineer. Nothing so far, assuming I’ll hear nothing and I’ll have to ring again.
Such a poor customer experience and I’m not even connected yet so still have some broadband with current supplier. Heaven help me once connected and there’s an issue - less than ideal for a home worker!

Dan D carried out a great install he took time to explain how it works and help set up our TV . He cleared up after himself
Great experience
Thanks Dan

Alvin B installed our Quickline broadband today and he was great. A lovely, respectful guy who did a quick and neat job. He assisted us with our questions about the connection of various devices.
Good service all the way through from Quickline.

Just moved from BT,been paying for 500mbps,getting around 150-190 mbps on tests.
Emma came round for Quickline,ran through everything very clearly,and explained the process concisely.
Cable guys came,all good,professional.
Engineer Josh arrived today,sorted it all for us,including setting up our printer which has been problematic in the past.
Josh clearly explained any queries we had,and took the time to sort everything before leaving.
Very happy with Quickline.
Quick speed check,now at 198mbps,on a 200mbps contract.
Excellent,and much cheaper.

Bobby and Lucy were great. Good job

A great experience from first phone call through to installation. Alvin B who came to do the final installation work was extremely professional, informative and ensured I was completely happy with all of the work. I would recommend both Quickline and Alvin B. Thank you.

We had problems with BT and Plusnet not doing their bit initially which. took some time. I eventually rang Paul Sanderson,our rep. As it happened he was not far away and said would I like him to come down.He was true to his word and got things sorted out for us. He's a great chap with a great sense of humour(Australian style). Well worth five stars.

The engineer (Nathan.M) arrived promptly and his installation was excellent. He had to negotiate through lots of greenery to put the external wiring up. Everything we asked him to do was no trouble at all. He even offered to remove flagstones if we didn't want the wiring showing.
We were very pleased with the whole experience and also the eventual appearance.
Everything was explained thoroughly and we would recommend him and this company. Whole expereince excellent and we are very impressed with him and the company. Friendly and polite throughout.

QUICKLINE responded in record time to my printer connection query and solve my it rapidly. Thanks Luke !

A great visit by Brandon P from Quickline to upgrade our Boundless connection to Quickline. Despite some technical challenges he stuck with it and after a long day succeeded in getting the new connection working.

Josh Ricketts was excellent Great service and got us up and running

Over the moon with the service given to me

Our installer was extremely helpful
He placed the cables the way I wanted.

Owen B done
A
Great job getting us back on line

Bobby and Lucy helped make it a smooth transition with no issues. Great service!

Installer Louise B was very friendly and informative, replaced our router and set up the new one nicely even with the awkward location of our cable. Not only is Quickline more affordable than my previous provider, a quick test shows that it's also providing faster speed. Will definitely be recommending Quickline to others.

Dave was very plesent and took the time to explain everything, and repeating when I didn't understand, first class worker, and a credit to your team