RAMP Limited Reviews 

I spoke with Jags today regarding getting my service booked in, Jags provided outstanding customer service was polite, patient, and very helpful and dealt with my query quickly and professionally,made the whole experience smooth and stress-free.

Great service

Jags was super helpful and very prompt. Thank you

Terrible, being paying three years every month and when I needed them I get brush off. They said I need to pay an extra fee so they can diagnose the problem. Then they said they couldn’t pick the car up because they didn’t have the right facilities so it was better if I went to my local garage to see if they could fix the problem. I explained why am I paying £33 a month and she explained it was full of service . The customer care skills are unbelievable. Do not pay for this service because you do not get the right service you pay for.

More of a question than a complaint. Does RAMP trust the RAC to do mechanical repairs? Would they honour te cost of these repairs through their mechanical warranties?

Very prompt response to my request for maintenance to two wheels.Good information information on how my claim would be dealt with.So far all good.

Trying to make a claim is a nightmare. It is obvious they make things as difficult as possible to deter you from following it through. Customers are expected to foot the bill and then try to claim this back. I have already paid for RAMP cover to, hopefully, reduce the risk of bills, yet it is us that would need to pay for all the work and then claim this back.
My car has developed a loud metallic noise when turning, from the suspension. Why you should I need to pay for an inspection prior to work being completed? Why do you not have approved garages? I purchased a two year warranty and I would have been better off just keeping the money to one side, just in case. I would not use RAMP again and I could not recommend them to anyone.

Absolute nightmare,

Drivers door window motor failed so car off the road, the phone agents that is spoke to couldn't care less, they just stick to their script "if it's in our Ts&Cs we" etc etc, they won't let me get the repair done and claim the money back from them, they don't have an account with the garage so they won't release the car, all the phone agent repeatedly says is "we normally pay in five days"

This is the only claim I have tried to make, it is supposed to be a like for like warranty, it really isn't.

Regarding your response.
Remember the car was off the road, the phone handler had absolutely no sympathy whatsoever, he couldn't care less, in the conversation his response to anything I asked was and he repeated three times that they cover it if it is in their terms and conditions, I explained that the nearest Jaguar service centre is 40 minutes away, so would have to be done while I wait, I asked if I could just pay for the repair and then claim it back? he completely ignored anything that I said. It seems that they do everything they can to make the process as difficult and awkward as possible, this warranty was sold to me as a like for like to the manufacturers, it clearly isn't.

This so called warranty is a complete con, they have just refused to pay claiming the failure was caused by water ingress.

Whatever you do avoid Ramp, find a reputable company who aren't doing everything they can to wriggle out of paying.

So basically if your car has got wet, this warranty will not cover you,

Clearly not a like for like warranty as sold to me.

EK69 UTU. I bet I don't hear from them

I recently contacted Ramp Limited and spoke with Jay over the phone. He was extremely helpful and guided me clearly through the entire process and procedures. He also arranged an M diagnostic for my vehicle without any hassle.

I’m very happy with the service provided by Ramp Limited. Their support has been excellent, and they have been very helpful in assisting me throughout my ongoing journey with my vehicle. Highly recommended.

Thank you Jags for your excellent customer service!

I have a RAMP like4like warranty and a fault developed with the alarm, telephoned RAMP and Emily immediately emailed document explaining the process to make a claim. Gave details to main dealer garage and confirmed I was aware I would be charged for diagnostics if claim not accepted. Fault details sent to RAMP, claim accepted and repairs completed same day and costs met by RAMP.

First class service.

Quick and helpful service. Appointment already booked for repair.

Exceptional professional & caring service received from both Tymon & Chloe in the Warranty, Service & breakdown team at Ramp. Both went over and above to help me. My concerns were handled with empathy & understanding, which was gratefully appreciated. They explained the process clearly & kept me informed & updated with the progress of my claim. You definitely delighted me your customer and I just wanted to say thank you Tymon & Chloe.

Polite concise and quick to resolve my query but also providing me with all the information I needed.

Jags talked me through everything and made it all very easy for me.Such a helpful,friendly person.Would recommend Ramp to everyone!!

The Agent was very helpful, directing me to an appropriate Nissan Dealer (Glyn Hopkins) when I needed to book my car in for service and repair. 10/10 for efficiency. Let's hope the dealer is as efficient.

Spoke to Tymon to book a service+(m.o.t),he was very helpful and polite.
The experience was easy and straightforward. See you next year.
😄

Called to today to make a alteration to my warranty, phone call was answered in less than 2 minutes, and my request was dealt with by Alena who was friendly and efficient.
Cant fault the customer service.