RAMP Limited Reviews 

always a pleasure dealing with the staff at ramp. very helpful and polite. booked my car in for a service as requested.

Have had a package with them for 3 years. Thinking my car was being serviced properly. They sub-contract to Halfords, who are told to do a list for the service. Might as well not bother! My car has been having a minimal service for 3 years! It’s not a full service! It’s not what Halfords deem as a full service. They don’t even check battery, brakes, tyres and battery! Can you believe a service that does not do basic checks? What RAMP call a full service is not a full service. Very minimal and more like an interim one. Halfords state that they do as they are told by RAMP. Not what they would do for a service. I’ve been paying thinking I’m getting my car serviced, but it has just been being topped up with fluids! It’s a scam. Don’t bother.

Very helpful and clear in her instructions

I rang and spoke to Emily for a new claim for my alloy. She was brilliant in a way to explaining the procedure. She also told me that I had breakdown cover that I was not aware of. The garage did not bother to tell me.

Really pleased with the service from RAMP (David). The repair to my Toyota Corolla door mirror was handled professionally and efficiently. There was a bit of back and forth, but that was clearly to make sure everything was done properly the first time. Communication was clear throughout, and I appreciated the effort taken to coordinate directly with the garage to ensure a smooth process. Overall, a very positive experience. Thank you for the support.

Very helpful & friendly. Efficient service. Liam was very helful and sorted out my queries with ease.

Jags was excellent to speak to and helped me sort everything I needed.

Called today to book service under the Cinch plan and to ask some questions. Jags was professional, friendly and very helpful - Many thanks.

Very nice never dealt with them before but was quite easy and not much of hassle. Pretty straightforward. Thank you Jags

Emily provided outstanding support when I had questions about my policy. She was polite, thorough, and answered everything I needed to know. The company has been straightforward to deal with, and I'm very satisfied with the service. Highly recommended!

My previous review was a good review because of the customer service guy but that is all that is good about this company.
For the past month I have been trying to repair my car as I have a EML on and it's because of the particle matter sensor on jaguar f pace.
They sent me to Halfords as they work with this garage, they done a diagnostic check on it and they confirmed the fault they didnt want to repair it as they don't deal with this car so I took my car to a VAT registered garage, they did the diagnostic again and sent them the repair quote and they are keep trying to get out of paying by saying it could be a different problem than what the 2 garages have said, then they turned around and want a live data from the garage as the diagnostic report from both garages are not enough. I have been withouth a car for a month now.
I wouldn't pay this company to have a warranty with them. I paid them for the last 2 year and the first time I try and benefit from it they are making life difficult for no reason.
My advice is look somewhere else, if the bill is not for £30 they will look and try to make sure there is no loophole to get away withouth paying. If you try and make a complaint you will be asked (What is your ground for the complaint ) and then be fobbed off by saying send a email. Again, the guys taking the bookings are vlexcelect, the tech team however a nightmare.

The customer service team is absolutely amazing, always helpful & get things resolved quickly. Its clear they take pride in their job & goes out of their way to help customers. Tymon was really helpful on my last contact, sent me the document I requested & also mentioned the section that I need to read to find out about my query.

A very professional service from knowledgeable staff. Great customer care!

I spoke with Chloe after my roadside cover had deactivated leaving me without AA cover. She was very helpful and efficient, ensuring that everything was resolved promptly.

I Called and they answered within a few minutes which I was very surprised and happy with. managed to get my car booked in for a service. the only thing I wish they would do is send you a reminder txt as my mine was a little late on the service schedule know we all live busy life’s and can often forget txt would help a part from that top job around

Aleena, who I spoke to was very good. She took time to listen to me and take me through the process. Very good service and very helpful.

Replied very quickly to my emails. Very satisfactory result.

My car service booking process was smooth and stress free, all thanks to Jags. He was professional, friendly, and attentive, and he explained everything clearly, which gave me confidence from the start. Overall, the experience was excellent, and I truly appreciate the help provided.
Additionally, Ramp has been great in meeting all my needs as a customer. I’ve had no issues with them they are a reputable company that I would highly recommend.

I had an engine failure due to a broken timing belt. One of the pistons was punctured and the engine required a rebuild.

The team were helpful in getting it to the garage. The garage produced a report saying the timing beltwas broken but in order to assess the damage the enging would need to be stripped and rebuilt.

RAMP would not authorise this and said the engine needed to be stripped at my costand a report provided with pictures and a quote for what the rebuild would cost.

I therefore autorised the stripping of the engine, the .garage took pictures of the damaged parts, but could only then give a final cost of the rebuild once it was done as things would become evident as the rebuild went on.

The engine was rebuilt and RAMP refused to pay for it as what they asked for was literally impossible to provide.

Nice people but functionally useless as what they require is not possible to provide in a complex case

What should have happened is that when it was established that the timing belt was broken, they should have reccomended an approved repairer who will have done the job and billed them directly

Quick to respond, very nice lady, efficient. Keep up the good work