RCIB Reviews 

Helpful and patient customer service - didn't have to wait long to speak to someone.

Cheryl Austin Was has a cheery and positive attitude - and sorted out our requirements in a jiffy.

Thanks

Robert

Cheryl Austin was very helpful, polite and friendly. She dealt with my problem swiftly and accurately and was a pleasure to deal with.

I have been so worried that I didn’t know how to get proof of my no claims bonus, let alone download it on my phone, that I put off doing anything about it. When I finally plucked up the courage I rang the phone number on the latest email sent by your company. I was so lucky to find Cheryl (Austin) on the line , as not all customer service employees understand how difficult it is for us older people to use technology properly, and in the past I have been made to feel stupid and useless. How delightful then, when Cheryl was kind and helpful and did not judge me. She put me at my ease, listened to my worries and asked me , asked, not told me, if I was able to reply to an email if she sent me one. Now that I can do, feeling better already. She asked me to send the name of my previous insurer in my reply and she would sort out getting the proof of no claims for me. You can’t imagine the relief I felt. You should be very proud of her as representing your company. It is this kind of behaviour that makes someone like me choose which company I want in the future. Thank you for making my day Cheryl x

My adviser Cheryl Austin was brilliant and explained everything I needed, it was a pleasure dealing with her thank you Cheryl Austin

Cheryl Austin, Lovely lady, helped me out straight away and sorted the issue.
Thank-you for being a great help.
:)

Great service by Ian

ED ALDOUS Was super kind efficient and friendly! Thank you!

Ed Aldous was very helpful, polite and efficient

Our complaint against Call Assist, an RCIB company was upheld.
The employee sent by Call Assist on 30th March to our breakdown instructed us we could drive safely 90 miles home from Bristol with a long, bent nail/screw in our tyre. The employee did not want to do any work on our tyre in terms of a repair. He said "I would be happy to drive to Scotland with that screw in your tyre" and advised us to continue our journey. We felt confident and safe with his advice.
We could have been killed as we then had to stop several times on a busy hard shoulder of a motorway in the pitch black dark as our tyre continually lost pressure. I was in fear for my life.
RCIB upheld our complaint against them but have never given us an apology to this date. We were offered £20 for this life harrowing experience after 7 weeks.
Obviously finding this amount insulting, we questioned it. RCIB have put us into another complaint cycle which means you don't get an answer for a further 8 weeks. So we would be looking at 16 weeks from the incident date (30/03/26) to even hope for any possible satisfactory conclusion to this absolute night of hell and trauma we suffered at their hands.
Absolutely disgusted with this company. Admitting an unsafe practice was bad enough, but £20 was a worse insult than nothing at all and all of the fobbing off since has made it worse.

Quick efficient and friendly

everything was quick and clear over the phone- easy to change my car details [just swapped my car to a newer one ] - great service from edmund aldous at RCIB ,thanks.

I read all of the negative comments AFTER I purchased my car insurance for my Tesla through Gocompare. My existing insurer wanted to increase my monthly premium from £78 to £193 for the Tesla (2 years NCB - was on the insurance of my wife's car). The premium with these guys was £84 a month and the process was seamless!

Very polite and helpful

Ace V was very helpful, polite and explained all the insurance rules for upgrading a provisional driver to a fully licensed driver. It's an expensive process but she made it a lot easier by breaking down the payment into 6 payments for us.

Jack was very polite and helpful and all sorted in 2 minutes.

IAN WELLS was very helpful and polite, I could see that he has a great skills and knowledge. He is a great guy
Thanks 🙏

I paid £350 to insure my van with RCIB mid January. I purchased a same model van only a few years younger and was quoted a staggering £742 extra to swap them insure over which would cover me from June.
I didn't bother and set up a new policy for a whole 12 months with Hastings Direct for £417.
RCIB might quote low to get your custom but in my experience once I wanted to make any changes they just wanted to rip me off. I daren't imagine how it would be if I ever had a claim. SHOCKING SERVICE.
I will say though the employee I dealt with was very professional, it was just out of his hands.

Very kind lady who helped update my insurance policy with additional drivers and changes. All done over the phone in my lunch hour which made my life much easier. Very efficient, obviously good at her job and was understanding. Thank you

I was a victim of identity fraud recently and CHERYL AUSTIN was most helpful, understanding and empathetic with the issue. I fully appreciated the help and service provided.