Unfortunately, our hot air balloon experience was cancelled twice.(8/9 and 16/9) The first time, the flight was cancelled due to the pilot, and the second time, it was cancelled due to the weat... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We bought the voucher and want to redeem for the next day. Called the reef magic, state the situation, and booked it successfully. The process is very smooth. The only thing is when the next day when... Toon meer
Bedrijf heeft geantwoord
I’ve used RedBalloon several times to purchase birthday gifts and have always found it so easy and convenient. There’s a great range of experiences to choose from, and I love being able to find and pu... Toon meer
Bedrijf heeft geantwoord
Great experience at the Taronga Park Zoo via ferry. Had a bit of trouble booking the package not realizing that emails would be sent after booking to finalize payment etc.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reisbureau
- Ballonvaart organisator
- Bedrijfscadeau leverancier
- Organisator van sightseeingtours
- Excursiebedrijf
Geschreven door het bedrijf
Trending experiences, perfect to gift. At RedBalloon we believe that experiences are better than things. Because while things can age, experiences have a way of getting even better over time. Experiences connect us. They expand our minds and help us grow. Experiences are the memories we find ourselves repeating to our friends for years on end. The best part about experiences is that they don’t just live in our minds. They live in our hearts too. For good. Imagine being about to give that to someone. A gift that offers someone a new perspective on the world, like gliding gracefully through a sunrise in a hot air balloon. Or the gift of a Lamborghini ride that makes hearts race and forces people to remember that life is about feeling. Our curated experiences are the gifts that last forever. So next time you’re stuck looking for a gift, there’s a new and memorable experience for every occasion at RedBalloon.
Geschreven door het bedrijf
Contactgegevens
Level 4/1 Hickson Road, 2000, The Rocks, NSW, Australië
- 1300 875 500
- https://help.redballoon.com.au/s/contactsupport
- www.redballoon.com.au
4,3
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to use website
Easy to use website. Perfect gift for friends celebrating 50th anniversary.
15 augustus 2026
Antwoord van RedBalloon
Thank you for your review. We're delighted to hear you found our website easy to use and enjoyed the variety of experiences available. It’s wonderful to know you found the perfect gift to celebrate such a special milestone.
No empathy given on expired cards
We were given Redballoon gift cards and I wasn't aware of an expiry date until I decided to use them. There was no empathy when contacting the customer centre to ask if they could extend the date or how do I get a refund. It was a NO and thanks for giving Redballoon $400.
I would not recommend Redballoon to anyone, more than happy to take my money, and now I have no experiences to look back.
15 augustus 2026
Review zonder uitnodiging
Antwoord van RedBalloon
Hi Neale, Thank you for your review. We're sorry to hear of your disappointment. As this was a gift card purchased through a retail outlet, the expiry information is provided at the time of purchase and redemption is subject to those terms. We understand this is not the outcome you were hoping for and appreciate you taking the time to share your feedback.
Easy and variety of choices
5 augustus 2026
Antwoord van RedBalloon
Hi Kathleen, Thank you for your review. We're delighted to hear you found the booking process easy and enjoyed the wide variety of experiences available.
Booking a night away made it feel…
Booking a night away made it feel enjoyable booking a trip to explore and enjoy a weekend away
13 augustus 2026
Antwoord van RedBalloon
Hi Pam, Thank you for your review. We're delighted to hear the booking process added to the excitement of planning your getaway. There’s something special about having a weekend away to look forward to, and we're pleased we could help make the experience easy and enjoyable from the start.
Pretty poor
Pretty poor , couldn’t get vouchers to work, hard to contact anyone. Won’t be buying them again through red balloon
12 augustus 2026
Antwoord van RedBalloon
Thank you for your review. We're sorry to hear you experienced difficulties redeeming your voucher and contacting our team. That's certainly not the experience we want for our customers. We appreciate you taking the time to share your feedback, and your comments will be passed on to the relevant team for review.
The street art and food tour of Newtown…
The street art and food tour of Newtown was fun. I was a tourist in my own city and enjoyed meeting the overseas visitors on the tour. Andrew, our guide, remembered everyone's names and kept the tour moving to the right cadence and showed us food stops that I am glad to have discovred.
9 augustus 2026
Antwoord van RedBalloon
Thank you for your review. We're delighted to hear you enjoyed exploring Newtown through a fresh perspective. We appreciate you taking the time to share your feedback and are glad the tour made you feel like a tourist in your own city.
Service and food was really good
Service and food was really good ! Very enjoyable afternoon on the harbour.
7 augustus 2026
Antwoord van RedBalloon
Hi Adrian, Thank you for your review. We're delighted to hear you enjoyed the food, service and time spent on the harbour.
I’ve attempted to book the lunch cruise…
I’ve attempted to book the lunch cruise on several occasions to no avail, I then got a confirm booking for 20th August, and now they have cancelled. Trying to book this in between work commitments and travelling and also booked accommodation.
11 augustus 2026
Antwoord van RedBalloon
Hi Debbie, Thank you for your review. We're sorry to hear you've experienced multiple booking disruptions and understand the inconvenience this can cause, especially when trying to coordinate around work commitments, travel plans and accommodation arrangements. We appreciate your patience and are sorry the experience has not met your expectations. If you have not yet been able to secure a new booking date, please contact our customer service team and we'll be happy to look into your options with you.
Used previously and found good variety…
Used previously and found good variety of choices available.
Easy to negotiate too.
4 augustus 2026
Antwoord van RedBalloon
Thank you for your review. We're delighted to hear you've used us previously and continue to enjoy the wide variety of experiences available.
Very courteous staff
Very courteous staff. Attempted to fix the problem but left me unable to continue to rebook a trip.
Assistant called on Saturday but I couldn't continue that day, I was promised a recall on the following Monday. So far ( at 16:10hrs) no call as yet.
7 augustus 2026
Antwoord van RedBalloon
Thank you for your review. We're sorry to hear you experienced difficulties rebooking your trip. It's encouraging to hear our team was courteous and attempted to assist, however we understand your disappointment regarding the missed follow-up. We appreciate you bringing this to our attention, and if you have still not been contacted, please reach out to our customer service team so we can review the matter and assist further.
Red balloon is my trusted 'go to'
Red balloon is my trusted 'go to' shopping for quick presents. Everything I have purchased in the past were all highly appreciated by the people I gave them to.
30 augustus 2025
Antwoord van RedBalloon
Thank you for your review. We're delighted to hear RedBalloon has become your trusted choice for gifting. It's wonderful to know the experiences you've purchased over the years have been so well received by family and friends. We appreciate your continued support and thank you for taking the time to share your feedback with us.
It was easy to book & a great gift idea
1 augustus 2026
Antwoord van RedBalloon
Hi Sally, Thank you for your review. We're delighted to hear the booking process was easy and that you found it to be a great gift idea.
OLD SCHOOL
VERY OLD SCHOOL. Bought a 3 day theme park pass in Gold Coast.
Went to 1st one and they asked us for tickets! There was NO barcode or anything to scan in the reservation email.
I had to take screenshot of reservation and email it to the theme park and moreover they clicked out picture for verification or something!!
HOPEFULLY RED BALLOON FIX THIS SOON OR ELSE NEXT TIME WE WON’t BOOK IT OR RECOMMEND ANYONE TO BOOK FROM RED BALLOON.
3 augustus 2026
Antwoord van RedBalloon
Thank you for your review. We're sorry to hear the ticket redemption process was not as smooth as expected. Some attractions may require booking details to be verified at entry, however we understand that having to provide additional information on arrival can be frustrating. We appreciate you taking the time to share your feedback, and we'll ensure your comments are passed on to the relevant team as we continue working to improve the customer experience.
I truly hope no one ever buys bad experiences me a…
I truly hope no one ever buys me a Redballon Voucher ever again, worst gift I ever received. It’s so hard trying to use it. We went to Magnetic Island and stayed in the worst place ever and moved out after one night. Tried to book a hotel on the Sunshine Coast to find out because it’s peak season they don’t take bookings from Redballon.
9 maart 2026
Antwoord van RedBalloon
Hi Marc, Thank you for your review. We're sorry to hear you were disappointed with parts of your experience. We understand how frustrating it can be when accommodation doesn't meet expectations, and availability can vary between operators, particularly during peak travel periods. We can see that you have since redeemed your voucher for a restaurant experience, and we hope you had a wonderful time. Thank you for taking the time to share your feedback, and if you have any questions about your booking options in the future, our customer service team is always here to help.
Antwoord van RedBalloon
Thank you for your review. We're sorry to hear you experienced difficulties accessing your account and resetting your password. We understand how frustrating that can be when you're trying to redeem your experience. If you're still having trouble, please contact our customer service team and we'll be happy to assist.
Fantastic Experience
8 juni 2026
Antwoord van RedBalloon
Hi Chris, Thank you for your review. We're delighted to hear you had a fantastic experience. We appreciate you taking the time to share your feedback and hope to help you create more memorable moments in the future.
Antwoord van RedBalloon
Hi Chris, We're delighted to hear you received great support from our team and appreciated the flexibility of the voucher validity period.
Antwoord van RedBalloon
Thank you for your review. We're delighted to hear you received amazing customer service. We appreciate you taking the time to share your feedback with us.
I wanted to take a friend on a food…
I wanted to take a friend on a food walking tour for her birthday- so easy to book and got my confirmation within the hour.
5 augustus 2026
Antwoord van RedBalloon
Hi Naomi, We're delighted to hear booking your friend's birthday gift was so quick and straightforward. It's wonderful to know your confirmation arrived promptly, allowing you to lock in the experience with ease. We hope you both have a fantastic time on the food tour.
No available
No available, all booked out on the weekend or +so expensive surcharge
Probably not come back and use redballon again…
5 augustus 2026
Antwoord van RedBalloon
Thank you for your review. We're sorry to hear you found it difficult to secure a booking that suited your schedule and budget. Availability and pricing can vary between operators, particularly on weekends and during busy periods, which may limit the options available at certain times. I can see that you were able to make a booking and hope you had a relaxing time.
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