My Emails always get answered , dad has been ill on two of our trips and staff on the phone and via email are always helpful changing ferry time making sure we are next to a lift , also extra space... Toon meer
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Lees wat reviewers zeggen
I missed a coach connection to Oxford this morning 25/08/26. Despite looking on their site there was no service status. I have now taken a screenshot to that effect. Although my boat ticket was refun... Toon meer
Bedrijf heeft geantwoord
I Travel on Red Funnel to visit family. I used to go to the Isle of Wight 3/4 times a year but now I only go maybe twice a year as it has got expensive. The discount codes help sometimes depending on... Toon meer
All very straight forward from the booking to the final disembark. Arrived at port and checked in instantly with registration recognition. Arrived slightly early so was put on the early transfer, whic... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Geschreven door het bedrijf
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contactgegevens
12 Bugle Street, SO14 2JY, Southampton, Verenigd Koninkrijk
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Red Funnel Ferries
Thanks for your review - we hope to see you on board again soon!
So many vehicles cleverly loaded
Ferry on time both outward and inward. Loading very efficiently carried out as ever. Food and drinks on board are plentiful and fine for a relatively short crossing.
Red Funnel is my ferry company of choice and have been using them for more than 50 years. Cancellations and breakdowns are inevitable but I have never been unable to get to the IOW.
26 juli 2026
Antwoord van Red Funnel Ferries
Thanks for your feedback. We are pleased to hear that we have been your Solent operator of choice for over 50 years, and we hope to welcome you back on board soon!
Antwoord van Red Funnel Ferries
Thanks for your feedback - we hope to welcome you back on board again soon.
My friend collapsed on the ferry
My friend collapsed on the ferry, with in a fraction of second first aid group came and started giving a possible procedure to minimize the risk… They were extremely professional and everything on time. They handle that critical situation in a very professional way.. I recommend this ferry
and goodluck
17 augustus 2026
Review zonder uitnodiging
Antwoord van Red Funnel Ferries
Thank you for your detailed feedback. We are truly sorry to hear that your friend collapsed while travelling with us, and we hope that they are well now. We would like to discover which crew were on hand to assist, and would greatly appreciate it if you could share details of the date and time of your crossing.
Overbooked ferry
Staff at the terminal were very polite and efficient however on loading we were told that the ferry we had booked was full and that we would have to wait for the next ferry. We received a free drink voucher. The loading man said to raise a complaint online if we wanted. On making a complaint, using the online complaint process, once again very efficient, and quick reply, that the ferry was overbooked, customer services pointed out that we had failed to get to the terminal at least 15 minutes before departure as required (which was due to the car breaking down the night before and that the RAC took over 6 hours to arrange for a 3rd party to do the repair as they did no have any RAC vehicles on the Isle of Wight at that time), and although they were not willing to refund any of the costs they offered a 25% reduction on a future crossing if booked within 6 months. I think a very fair offer by Red Funnel and would definitely continue to use them over Wightlink ferries who we found to be more expensive.
10 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are sorry to hear that your car broke down, and we hope you were able to get it repaired quickly. We are also pleased to hear that you think our customer service team were fair, and that you would continue to travel with us.
Will never use again.
After 11 years and multiple trips per year, 1 bad member of the car deck crew means I'll be using White Link in future. The man, who I've made the profile picture, was unhelpful, rude and REALLY let's your company down.
29 juli 2026
Review zonder uitnodiging
Antwoord van Red Funnel Ferries
We welcome criticism of our service and will always investigate legitimate complaints. However, creating a profile that targets an individual employee and using their photograph as a profile image crosses the line from service feedback into personal criticism.
The focus of customer feedback should be on the service provided, not on publicly identifying individual members of staff. The use of an employee's image in this context is wholly inappropriate and serves no constructive purpose in helping us understand or investigate the concerns being raised.
Given the time and effort invested in creating and verifying an account solely to publish this review, that same effort could equally have been directed towards contacting us directly and allowing us the opportunity to investigate and address the issue.
The manner in which this review has been presented detracts from the legitimacy of the concerns being raised and makes constructive engagement significantly more difficult.
We have reported the profile and image to Trustpilot and requested their removal.
Should you wish to raise a genuine complaint, please contact customerservices@redfunnel.co.uk with the relevant details and we will investigate thoroughly.
Unfair deal
Me and my partner were gonna go to the Isle of Wight this next bank holiday however, we decided to go to Paris instead because not only the flight is more cheaper but accommodation there too. Unlike this ferry company thinking they can try and rip people off and accommodation at Isle of Wight a bit pricey too. Nice try
10 augustus 2026
Review zonder uitnodiging
Antwoord van Red Funnel Ferries
Thank you for your review.
From your comments, it appears you chose not to travel with Red Funnel and instead opted for a Bank Holiday break in Paris.
Everyone is, of course, free to choose the destination that best suits their budget and travel plans. However, it is somewhat unusual to leave a review of a service that you did not actually use.
Had you contacted us directly, we would have been happy to discuss our fares and available travel options.
We hope you enjoyed Paris and should you decide to visit the Isle of Wight in future, we'd be delighted to welcome you on board.
Good crossing
Good crossing. Good information given over tannoy and sailings we’re on time.
Lost some glasses on board and good service for lost property though sadly didn’t retrieve them
27 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your review. While we are pleased to hear you had a good crossing with us, we are sorry to hear that you lost your glasses while travelling with us.
We had a very good & pleasurable…
We had a very good & pleasurable experience with red funnel 🙂
4 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your review - we are delighted to hear that you had a pleasurable experience with us!
It would be nice if we had a choice?
I feel that Red Funnel is the biggest "rip off" company I have ever encountered. There can be no justification for the extortionate charges to travel or the prices of food etc.
As an example, I can purchase 3 x magnum ice creams from my suupermaket for £2.50. Red Funnel want £3.30 for ONE! shows what profit they are making.
I recently travelled on Calmac as a foot pasenger for £17 day return for a 3.5 hours (enjoyable) journey. compare this to the £25+ on Red Funnel for a 2 hours (boring) journey, travelling like sardines in a tin.
On top of this, if one were to ammend a booking to a higher cost crossing, then RF charge extra for it, yet should it be a lower cost crossing, then there is no way a person can expect a refund from them.
All they appear interested in is making as much profit as they can out of the general public who have little choice but to pay it.
27 juli 2026
Review zonder uitnodiging
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback.
Like many transport providers, we operate a demand-based pricing system which can result in our fares raising the more in demand a sailing is. We frequently run promotions, and recommend checking the special offers page of our website before booking.
Unlike CalMac, we do not receive subsidies, and our fares reflect this. While we provide the option for passengers to purchase food and drink while on board, passengers are welcome to bring their own refreshments and food on board with them.
Very helpful and customer friendly
27 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to lave us your feedback - we hope to welcome you back on board again soon!
Rude staff.
Rude staff.
I went on a trip with an elderly group, and as soon as the announcement was made asking everyone to make their way to the vehicles, we left immediately. There were queues for the lifts, which caused a slight delay, but despite this we were repeatedly rushed and shouted at to leave.
I understand that staff need to clear the area quickly to make way for the next trip, and I appreciate they have a job to do. However, there was no need for the rude and aggressive attitude. We were also waiting for someone who uses a walking stick but our veichle had been forced to move further along so they had to walk further. A little more patience and understanding, especially towards an elderly group, would have gone a long way.
24 juli 2026
Review zonder uitnodiging
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear that you and your group found a colleague to be rude and aggressive. We are keen to learn more about your experience, and we would appreciate it if you could contact us at customerservices@redfunnel.co.uk with details of your travel and the interaction.
Red Jet
This is for the Red Jet. Used to be a great service, once an hour in winter, and every 30 minutes in the summer. Now it is one every 70 minutes. Clearly driven more by profit than service.
23 juli 2026
Review zonder uitnodiging
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I shall ensure your comments are reviewed by the appropriate teams.
Massive shout out to the guys at Red…
Massive shout out to the guys at Red Funnel Southampton. I catch the ferry daily for work as we live on the Island and commute to Southampton. I arrived for my return ferry today to find I had a flat tyre. I was asked to pull over into a bay and
Leighton changed my tyre for me and got me onto my return ferry with three minutes to spare. I am so grateful especially as a woman who travels alone. Thank you so much.
23 juli 2026
Review zonder uitnodiging
Antwoord van Red Funnel Ferries
Thank you so much for taking the time to leave us your feedback. We are delighted to hear that Leighton saved the day, and I have ensured that our management team are aware of his actions. We are pleased to hear that you were able to travel as planned thanks to Leighton and we hope to welcome you back on board again soon.
Smooth transition
Efficient loading and unloading of ferry, friendly staff, almost always on time. Reliable
18 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Antwoord van Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Antwoord van Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Allowed on earlier ferry…
We arrived early and we're put on the earlier ferry , staff really friendly, really easy process.
2 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback. We are pleased to hear that you were able to travel earlier and that our staff were friendly!
Friendly and efficient
Staff are always friendly and helpful. It’s a good and reliable service.
30 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
All went according to plan
All went according to plan, boarded with no hassle, on time and disembarked having arrived on time. Had tea and some food as planned. Shame about the vaping in the forward saloon.
18 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your review. We are pleased to hear that you were able to travel as planned. Smoking and vaping is only permitted in a specific section on the outside deck, which is communicated in our on board announcement. Should you spot any smoking or vaping outside of this area, please do not hesitate to raise it with our Onboard Services Officer, who can be found at the top of the yellow stairwell.
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