My Emails always get answered , dad has been ill on two of our trips and staff on the phone and via email are always helpful changing ferry time making sure we are next to a lift , also extra space... Toon meer
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Lees wat reviewers zeggen
I missed a coach connection to Oxford this morning 25/08/26. Despite looking on their site there was no service status. I have now taken a screenshot to that effect. Although my boat ticket was refun... Toon meer
Bedrijf heeft geantwoord
I Travel on Red Funnel to visit family. I used to go to the Isle of Wight 3/4 times a year but now I only go maybe twice a year as it has got expensive. The discount codes help sometimes depending on... Toon meer
All very straight forward from the booking to the final disembark. Arrived at port and checked in instantly with registration recognition. Arrived slightly early so was put on the early transfer, whic... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Geschreven door het bedrijf
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contactgegevens
12 Bugle Street, SO14 2JY, Southampton, Verenigd Koninkrijk
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We turned up a bit early on the morning…
We turned up a bit early on the morning of our trip but the lady who checked our booking said we could go earlier if wanted she was very nice and helpful, the crossing was very good as well so was and enjoyable trip not stressful at all
2 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback. We are happy to hear that you were able to travel earlier than planned!
Facilities all good .Smooth crossing .
Facilities all good .Smooth crossing .
Just a great trip over to isle of Wight then return to Southampton. Always use Red Funnel
6 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Experienced & informative staff
Experienced & informative staff. Efficient loading & unloading of vehicles
10 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
The people make the company…
Good service from the staff from check in to boarding,,
The new red funnel coffee brand is much better than from a few years ago." Wight isle superior coffee"
RED FUNNEL came to my rescue a couple of years ago when I needed to get home urgently, when my daughter had been attacked and hospitalised,, they were absolutely EXCELLENT,,
THANKYOU TO ALL THOSE WHO HELPED ME AND MY WIFE GET HOME.
19 juli 2026
Review zonder uitnodiging
Antwoord van Red Funnel Ferries
Thank you for taking the time to share your feedback with us. We are pleased to hear that colleagues were able to help your and your wife return home for your daughter. We are truly sorry to hear that your daughter had been attacked and hospitalised, and we hope that she is doing well now.
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
Ferry was on time
Ferry was on time, loading was easy and quick. There was a good choice of hot and cold food, as well as a variety of drinks. Comfortable searing, friendly staff.
29 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
No hassle check-in both sides
No hassle check-in both sides, sailings on time. Very slick and professional crew.
27 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback. We are pleased to hear that travel with us was hassle-free and that you found our colleagues to be professional.
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon.
I would hsve given a five but my 80…
I would hsve given a five but my 80 year old mothet who had a hip replacement 3 weeks before we travelled had to struggle to get to the lounge both ways due to a lift not working so i be not use Red funnel next timr
29 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your review. We are sorry to hear that your mother struggled while travelling with us. While our lift works from our vehicle deck to our main passenger lounge, the lift is currently unable to operate between the main lounge, and a deck, where the pet friendly north lounge and Signature Lounge are located. We are currently waiting on replacement parts to resole this issue and we sincerely apologise for any inconvenience this has caused.
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon.
Everything works well
We find everything about Red Funnel works well and is a smooth and easy process.
From the booking - even if changes have to be made as has happened to us, they worked with us to arrange new dates.
The loading and unloading is smooth and the staff are friendly and helpful.
For the last couple of times we have treated ourselves to The Signature Lounge. A more relaxed area with free drinks and some free items of food with a lovely lady serving us.
To us our holiday starts when we board the ferry. Yes it can be expensive but there are offers out there.
23 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our booking process smooth and the Signature Lounge a relaxing experience.
I have used Red Funnel Ferries for few years now and there service as been great
I have used Redfunell
27 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
Arrived early for sailing and was put…
Arrived early for sailing and was put on the ferry which was ready to depart,which saved us 1 hours wait.
Ferry,comfortable and clean and sailed on time.
23 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your review. We are pleased to hear that you were able to travel earlier.
Easy process
They allowed us to get on an earlier ferry after we arrived early, without any problems. Easy check-in and boarding with the car. Smooth sail over.
5 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
Antwoord van Red Funnel Ferries
Thank you for taking the time to lave us your review. We are happy to happy to hear that booking was easy, and that you found out vessels to be clean.
Vastly superior service to competitor
Booking prices easy to use. Clear directions to terminals. Staff polite and helpful. Vastly superior experience to the one a few years ago with your competitor who we will never use again.
11 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are delighted to hear that you find us to be superior to our competitor, and that our colleagues were polite and helpful. We hope to welcome you back on board again soon.
Departures on time
Departures on time, friendly efficient staff. We also arrived a little too early but we were allowed to board an earlier sailing without any extra charges - Thank you!
17 juli 2026
Antwoord van Red Funnel Ferries
Thanks for your review! We are delighted to hear that our staff were friendly, and that you were able to travel earlier than planned.
The staff both at the booking office…
The staff both at the booking office and at the port and ferry are so helpful to all nothing is to much trouble
11 juli 2026
Antwoord van Red Funnel Ferries
Thank you so much for your kind comments about our staff!
Lift Brocken to dog area on both…
Lift Brocken to dog area on both crossings not when your wife is disabled. The Roof was leaking into lounge.
22 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear that your wife experienced difficulties accessing the upper lounge while on board. We are currently awaiting spare parts for the lift to enable it to operate between the main passenger lounge and A deck, where our pet-friendly lounge is located. We hope to have this fixed in the near future, and sincerely apologise for the inconvenience this causes. Passengers with pets who are unable to access the passenger lounge are encouraged to speak with our On Board Services Officer to see if there is an area in the main passenger saloon that they and their pets can travel in.
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