Renault UK Reviews 

Update: Renault is still not interested in resolving this. They replied to this review and they want me to take it to another branch of the same dealership I was using, yet the dealership wants to charge me a diagnostic fee for a second opinion. The dealership will also not accept photographic and video proof of the fault, despite it happening intermittently. It is beyond a joke.

Tradespeople, be cautious when purchasing a Renault van.

I bought a brand-new Renault Trafic Sport plus van and have experienced persistent issues with the electronics. The satnav frequently freezes, the battery drains overnight, the cabin fan suddenly switches to full blast without warning, and the headlights only turn off after locking the vehicle. Additionally, the alarm activates unpredictably, and the stop/start system intermittently shuts off the engine while attempting to pull away—the list goes on.

Renault's supposed solution is a continuous cycle of software updates, yet the problems remain unresolved. I have wasted multiple days taking the van in for repairs, only to receive no lasting fixes.

Customer service has been equally disappointing, offering little more than excuses and failing to provide meaningful support. I cannot shake the feeling that they are either stalling until I give up or waiting for my warranty to expire—now two years into a three-year coverage period.

The rating is “0”. I will not purchase Renault car in future.

I have been experienced three times unforgettable from that great company.

First, V5C was wrongly inputted my address, I needed correct it by myself with DVLA when I purchased car.

Then, the car was under warranty, I reached salesman by email, he didn’t reply, thereafter I tried reaching customer service support, cs didn’t explain the procedure that it doesn’t cover inspection fee if the failure not issue by garage.

In last week, the car cannot be started, and it required radio code for restarting, the manual book is listed a incorrect code, then, I tried access my account profile, the car registration number is under a different vehicle and VIN/chassis number. Finally, I visited retail, CS lady just said your car is no warranty, you need to pay for recode, you need towing the car to their garage. Finally, I recommend updating my car record, she answers me “Yes”, but you know, nothing has been changed in the portal of my car record.

New Symbioz
2 weeks in various software issues
Speed recognition not working
When it does shows in L/100km
Fuel consumption shown as 6-11 mpg…why calculating I/100km but reports as. Mpg
Into dealers
No fault found
Referred to Renault Customer Services who referred me to tech support
Tried yesterday to rebook into dealers to be told first appointment 22-05-25…that is 3 months away
Lost all confidence in car and Renault

tried to get a price for cambelt and water pomp fitting at renault capture rang the crewe branch could not give me a price said will ring back but not happened at least they answered the phone this time as the last it rang it till it cut of very poor service

Our Renault Megane E tech went to Renault Croydon to have a knocking sound from the rear of the car investigated and (hopefully!) fixed.

After a 24 hour visit (and a total of over 120 miles driven to drop and collect the Renault) were were disappointed to find the issue had not been fixed.

I called the service department and they promised to call me back in 'one or two days' to arrange to take our car back for further investigation.

10 days later, I have still to hear anything despite messages left asking for them to call me.

Renault are producing some very attractive electric cars at the moment and they deserve to sell well. However, with service like this, I will certainly hesitate before buying another.

So disappointed in the dealership that sold me my car...They lied to us big time.They said i will be able to use any charger,but i cant.Some charging station doest even have type 2 port.

I purchased a brand new Clio Alpine last July, it went in for a recall on September 7th and since then I have had a problem with the software giving me problems with the indicators, radio,warning messages on the dashboard etc. It has been in the garage twice and they have been unable to cure the problem and despite contacting customer services and the garage on numerous occasions they tell me I have to wait for the factory to do a software update but don’t know when. Not once have Dales contacted me with an update or offered me my money back. Willing to take your money then not interested in customer satisfaction - an absolute joke.
Please do not insult me by asking me to ring your customer services as they are an absolute disgrace. It's about time Renault looked after there customers and sorted the problem out and contact the customer direct. It's your problem so sort it out and come back to the customer with an answer.

Very disappointed with after purchase lack of communication from Renault Romford. The sales rep was very communicative and helpful before the sale, but no response at all to my 3 emails after purchase asking for advice on various issues I needed advice with. After a 4th email, after problems with my car, and still no response I felt really ignored so contacted them by phone to get an answer to my question.

My 4 year old van has a major leak - this has been accepted by Renault as a manufacturing fault that they had known about.

Why was no attempt made to recall or contact van owners.

Why are Renault only willing to cover 80% of the cost if it is a manufacturing fault that they were well aware of? They initially only offered 60%!

UPDATE…. and Renault add insult to injury by giving their bog standard response to their plethora of one star reviews. Yes I have already tried your customer service helpline and they were as much use as a chocolate teapot.

Absolutely appalling customer service and after care. Been waiting three months for a replacement part for heating for a Renault Arkana that is still under warranty. Less than ideal in winter. No one at Renault gives a stuff. Do not buy a Renault car if you want little optional extras like heating in your car.

My Renault Arkana broke down, no start and warning messages on dash board. I called Renault assist, which requires you to fill in an online message, brilliant in a Cornish country lane at minus 1 degree. Oh, and no 4 g
Eventually I get a phone number to answer and they send out the RAC, who arrive 40mins later as couldn’t find me, he takes one look and declares it a tow to dealer, and this is the bit you need to be aware of: car towed away in one direction, me, the driver left by roadside to walk home in the cold.it was an RAC van, the car is under warranty, and now I am left to sort a loan car as it’s not The job of Assist or the RAC.
Don’t be fooled by Renault Assist , their contractor the RAC has cut all costs to make the contract cheaper .

Renault Group advertised a car on 1/2/25, paid £99 reservation fee. Turned out that the car was sold mid December on block with the garage moving to Arnold Clark.
Arnold Clark, who have no responsibility in this have been very helpful ,as Renault Group ( wrote to CEO Adam Wood 3/2/25) have still not refunded.
Renault Group still have my money and seem to be incapable of actioning anything, other than having passing the problem from customer service desk to customer service desk.
Motor Trader returned another reservation fee in two days.

Fantastic Service from start to finish from James Wyndham at Renault Ancaster Dartford in the sales team, could not be more happy, also a thank you to everyone else who helped with the purchase.
In my experience i would highly recommend Renault thanks.

Very poor service from Renault Enfield and their customer service. I wouldn't recommend purchasing a Renault van. We took ours for its service, they returned it with a faulty satnav. Eight months later and all we get is they are waiting for software updates. Not helpful when you need it to get to your own customers and when they waste a day of your time sitting waiting to be told they couldn't fix it. This has happened 3 times.Don't tell me to contact customer services, just get the issue fixed.

In response to your reply. Customer Services keeps contacting us....to tell us there has not yet been an update to the software! Perhaps you need to replace the SatNav which was working perfectly before the vehicle went in for its 1st service! Not a helpful response from you and we won't be purchasing anymore Renault vans to add to our fleet.

Disappointing service plan from Dacia UK but Renault Romford were really helpful in resolving the issue - the General Sales Manager went above and beyond to resolve it.

Have a renault scenic e-tech iconic long range for 2 months now and only get a max of 165 miles range whilst driving with an eco driving score between 92 and 99 % while they advertise it to have a (WLTP) of 379 miles so expected at least around the 300 mile mark. Also the in car renault app not working since day1 and been told they are aware of the situation and are committed to fix the "bug". NOT A HAPPY CUSTOMER AT ALL.

tried to ring reanult crewe to ask a price for a cam belt
replacing rang four times each time rings for so long then just cuts you off very poor response from a main
agentit y second poor dealing with them

Due to a design floor with the product protecting the radiator on my Renault Megane E tech a small stone which are common place on UK roads has bounced up and punctured the radiator causing coolant to leak - Renault don't deem the lack of protection as there manufacturing or design issue and are refusing to undertake the repairs on a car less than 2 years old because they claim it's drivers error and are expecting the customer to pay in full for the repairs- their customer service was useless and as unhelpful as i have encountered.

Totally disappointed with Renault Clio hybrid e-tech,broken down for a second time, the first time couldn't start on a car park shopping centre,around one year since new,i had to wait 3 weeks for the earliest available appointment,without a replacement car,because their policy is to give you replacement car only when your car is under repair at the garage, they have fixed it and the mechanic told me that they couldn't find the reason for the breakdown and hopefully it won't happen again,unfortunately a few months later broke down again but this time i was driving on a very busy road with speed limit 50m, the red stop light warning came up on the screen along with engine failure risk, and the car totally stopped in a few seconds, causing danger to all other vehicles behind me,nearly got killed,then restarted the car and managed to drive back home driving 20 miles per hour because it could not go faster than that,now waiting another 3 weeks for the earliest available appointment at Renault garage Romford,again without courtesy car

18 months ago we bought a Renault Kadjar, in October 2024 it broke down. The plastic housing that contained the thermostat failed, and spilt all the coolant from the car. The car was a 19 plate with 35000 miles from new on the clock. RAC called, fault found and towed home. Complaint raised at Renault, no response. Email sent to CEO and then the executive team were in touch. After paying out £2100 on repairs already and more still required we asked for Renault to help as the mileage was so low, but over the 3yr warranty. Everything led me to believe that help was going to help until Xmas. Then we were told we had to pay £144 for the diagnostic and any repair needed.