Renault UK Reviews 

Had a problem with my Renault Arkana. Not 2 years old and under warranty. I have had to fight to get my car repaired and was originally told despite it being classed as dangerous to drive that it could not go to the dealer to be diagnosed until 13th June. How can this be right.
This week my car broke down completely. After writing a stern letter of complaint to both the dealer and Renault my car is now undergoing repair however all I have received from Renault Uk is a couldn’t care less response saying that the advice given by the dealer is correct. I have asked Renault for the contact details of the CEO but my E mails have been ignored.
From many post read on Facebook about the Arkana there is a huge problem with many of these cars and Renault haven’t got the decency to admit that they need to be recalled. Shame on Renault and I would warn anyone considering buying one to stay away. A rubbish car

Excellent customer service which was followed up with a follow up call. Having dealt with many brands over the years, as wee as owning a whole host of various brands too, Renault have been excellent. I currently own a Clio Hybrid which I am over the moon with. The quality of the interior is excellent. The Germans could learn a thing or two from Renault. I am extremely happy with my experience so far.

Don't know where to begin, experience with renault so far has been awful. Went to view some cars back in February and a capture took my fancy. After chatting to a salesman it was agreed I would back down and view and if all going well after test driving it purchase the car. After test driving it I came across condensation in the rear lights which I pointed out to which the salesman replied with 'that's normal, it's to do with a seal' clearly this is not normal and they just wanted a sale and commission! I went ahead and purchased the car then later on that day after the car had been parked up for a few hours outside in the pouring rain I went back into the car and it STUNK of damp! The next working day i then called and made them aware of this along with a few other issues and said I wanted this to be addressed. I then started dealing with after sales and as a courtesy car wasn't available for nearly 2 months I had no option but to wait as I needed a car to get back and forth work. 2 weeks ago I dropped my car off so the damp and other issues could be looked at and corrected. The following day I had a message and video to show there was indeed a leak and it was coming from top of the car but it was booked in wrong and needed to be looked at by someone else. Since that imitiap phone call I had no updates from anyone so called to be told 'the technician said the boot is full so haven't looked at it' this is after it was looked at by someone and you can clearly see the boot is empty so obviously this is a lie!! So in 3 weeks the car was just sitting there, no one bothered to do anything with it or chase it up and I've just been left in complete limbo and they have 14 thousand pounds of my money for the privilege. Received a call today to be told a seal has gone and they need to order it in from France but this seal is on backorder and they are unable to give me a time on when they will receive it so could be waiting weeks or even months! Never in my life would I return to renault again and at this point I will obtain a refund and purchase a car from a more trusted garage as clearly the car was faulty to begin with and I was fobbed off by the sales team who only care about commission! Be warned people!

Can you please explain why Renault don't advertise to potential new customers that the Renault Master van isn't suitable for multi drop delivers' due to issues with the dpf etc, I know it's in the handbook on page 171-174 special features of diesel versions but do you really except your customer to read the complete manual before making a purchase?

Bought a Renault at Orpington the break light comes on constantly even when the tyres are fine. I took the car back multiple times and they were unable to fix it. A few years on the electrical system has completely broken down and Renault would not even accept the car at their garage for service for a month in an emergency. I would never buy a Renault car again.

Renault Captur having bought this car at Croxley green Renault i went back to ask why the spanner light was on and what I should do about it I was asked by a representative of their service team where and when was the last service I told them that it was a few months back . They then went on to ask for proof of the service and when I told them that it had been serviced but I couldn’t show proof they told me that they couldn’t help and I should go get the proof
We had it in mind that our new car would be with Renault but after this experience I will not by a windscreen wiper from them let alone a new car
Your loss Renault maybe your staff should not be so rude

Gearbox fail at 14000 miles ….worse it’s on a 100K motorhome, Renault refuse to contribute to repairs even though it was taken in under warranty to investigate gearbox issues….crap customer service

Brand New Renault scenic EV long range will not charge above 224 miles not impressed
I did have a conversation with Renault, but they were completely unable to help me to influence or expedite the fixing of the car

0 stars. Renault Liverpool AVOID
Car booked for service, email stated Arnold Clark. I arrived it wasn’t Arnold Clark it was at Renault Liverpool.
Car was booked in for this service 2 months ago yet they had zero availability for a courtesy car. I find this hard to believe.
I waited 5 hours. 9 till 2pm
Not even a biscuit.
The most uncomfortable seats known to man.
Choked me out with the fumes from running all the cars in the showroom to shuffle them about.
Then told to wait another 20minutes whilst they ‘clean’ my car. They threw water over it and hoovered the front mats.
I’ve been driving 20 years, the WORST service experience EVER! Avoid.

The Renault Kadjar is 9Years old but has only done 45000miles I.e low mileage about 5000 a year. There have been constant failures almost as soon as the guarantee run out. It seems one problem after another. The Renault dealer even carried out a major repair £1300 to solve a problem that turned out to be a new battery needed which RAC replaced ax Renault failed to diagnose this. Now I have just had to have the rear suspension repaired and the windscreen rubber reinstalled which came loose. Now an injector failure ment a RAC call out and anew injector is being installed. There are constant problems with this car and I would not like to sell and pass the problems to others. However my advice is stay clear of Renault. These problems have cost a few thousand so far to keep resolving so buyer beware.
One other thing.
I forgot to mention that the leather on the front seats deteriorated. I tried to treat it with leather restorer but wasn’t successful so in the end I bought seat covers which at least make them look respectable.

Renault have finally answered the query about what was repaired for the £1300 by Toomey but have ignored all the other problems that I complained about. The fact is that this car has not been fit for purpose since new and the problems just keep coming. The fact that they upgraded the car only 2 years after launch and have now discontinued it just confirms that there is something fundamentally wrong with this model but Renault will never admit it.

Appalling Customer Service from Renault Romford:
Gave my car for its first service in the morning got a call to say the car was ready to be picked up late afternoon, called them to say I was running 10 minutes late due to traffic, only then to be told the car wasn’t ready as there was a fault with the sensors with the Clio.

After the service had to order a part for the car, its now been 4 weeks now and nobody has contacted with an update or when to book the vehicle in. Called today, and the service team said they may have the part is stock but never called back.

After buying the car a week later extra equipment I ordered with the car had to fitted later like a roof rack etc as it wasn’t in stock and had to ordered in. Left the car in the morning, and was told car would be ready by the afternoon, drove all the way back from Kent only to find the car wasn’t ready.

I took my Clio in for an inspection here because it was under warranty. They failed to diagnose the issue, which was later picked up when I took it to another garage for second opinion, they recommended I replace brakes which the second garage confirmed were 'only 20%' worn and they charged me >£160 for this tottaly pointless & ii effective 'inspection'. I will never be going back.

Siete dei truffatori legalizzati vergognatevi
Vendete auto che non vanno non comprate Renault fidatevi

Renault have stated that they can't see that I have replied to the email I will attach the confirmation of my email from Renault. The one they claim they haven't had !!! Making the service even worse than it was already!!










Hello Claire Marchesi,

Thank you for your enquiry. Your details have been sent to the appropriate department and a member of our team will be in touch as soon as possible.






Address
RENAULT SWANSEA
Fendrod Way
Swansea Enterprise Park
Swansea
Glamorgan
United Kingdom
SA7 9DG

Contact Numbers
Sales Used
01792 900 596
Parts
Service
01792 900 099
Sales New
01792 900 798

Opening Hours
Monday 08:00-18:00
Tuesday 08:00-18:00
Wednesday 08:00-18:00
Thursday 08:00-18:00
Friday 08:00-18:00
Saturday 08:30-17:00
Sunday 10:00-16:00



Location
Renault Swansea







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Renault requested for Trustpilot to remove my honest review so here it is again. No idea why Renault are trying to hide what they did.

Renault Dacia Warwick

What a dreadful place to have to deal with.

We purchased a Dacia Jogger Extreme (BV74 FPO) in early November 2024 brand new. Within a couple of weeks it had a few sensor issues and the anti collision kept activating randomly and slamming its brakes on for no reason, we had proof of dashcam to show nothing was around, they booked it in which took nearly 2 months to find a date for the dealership to get it booked in, during this time the RAC plugged it in and found 70 faults and immediately deemed the vehicle not safe for the road, got taken it and sat around for over a week and they just cleared the codes at the garage without even trying to investigate.

They told me they had done things but unfortunately for them they did not unplug my dash cam and it was continuously recording and it proved they did nothing at all.

Got it back for a day and it had to go straight back in for other sensor faults then they told me they’d change the sensors, another 10 days went by and when I went to collect the car back, they admitted they had done nothing again and tried to blame the faulty sensors on the rain, snow, fog ect what a load of rubbish.

Aftersales team there attitudes towards us was terrible, at one point one of the after sales swore at me which he denied but I got this on voice record in my pocket.

This place is just horrible to deal with, before you buy the car they’re all over you like a tonne of bricks but as soon as they sell you the car and you leave with the car and then have an issue, they don’t want to know

We had 5 hire cars in the space of not even 3 months because of how many times the car had to keep going back and they did nothing to it to resolve the issues. We had more hire cars than we had the jogger

The car has now been rejected and gone back indefinitely

We have now got a VW

Previous review was not good as problems with rattles and satnav in dark. Now had car for 6 months.
Both now resolved although regret no thanks to customer service over brightening of satnav screen,Their response was thats the way the cars built' and the rattle was in the tailgate which regrettably the main dealers having identified problem did not resolve it.Still rattled. Easily solved as car has adjusters built into tailgate to tighten or loosen.
Anyway despite this now rate the car as excellent, getting 55 mpg, comfortable, drives well and have got to grips with computer and various gadgets. Well at least the ones I use.

My sister in law and l went to Renault Holdcroft showroom to purchase new cars. Mitchell introduced himself and immediately put us at ease. He went through all options and price ranges and found us 2 fabulous cars that were just what we wanted without breaking the bank. He was professional at all time and yet made our visits fun and informative. A big thank you to Mitch and his team for patience kindness and attention to detail. First class service. Keep us the great work Mitch.

Vish from Leicester Renault was very professional explained everything to the full Vish is a credit to the company would recommend him and the company to other people a personal thank you very much James

My wife brought a Volvo XC40 from your Redhill branch and very impressed that the car come away with a Serice so nothing to do until next year now . Lee was very professional and sorted the sale of the car and the tax very quickly !!

I recently visited the Renault (Stockport) Showroom with the intentions of buying a car and wanted to share my experience. I was absolutely shocked that there wasn’t any accessible disabled parking spaces available. Another member of the public highlighted to me that this was because there were Renault vehicles parked in them (of which was pointed out), but no disability badges were displayed on the dashboards.
My overall impression was that the receptionist was unhelpful, unprofessional and seemed more interested in having her cuppa!
I waited for about 30 minutes and in that time, no further communication was given to me at all from any member of staff.
Ultimately, I would not recommend Renault (Stockport) and I would (if I it was available) give a Star Rating of ZERO.