Renault UK Reviews 

Left a 1 star review 4 months ago for our Renault Captur Alpine. Its now been in the garage 13 weeks, paintwork now fixed, electrical issues not and Renault UK cannot source a new carpet after 7 months. Car has been a nightmare since day one with a whole multitude of small issues which nobody cares about or will take responsibility for. Renault have refused a rejection for the second time. If you are thinking of buying a Renault think again, I am totally fed up with ours and would like to sell it, but with all the faults and a torn and damaged carpet nobody would buy it.

After purchasing a Renault on January 25 it has broke down twice and had to be recovered to local dealer.

First time the car just died in middle of road causing extreme stress for my young daughter with cars passing by at high speed on each side of the car.

Shes now scared to go in car which has worked out very stressful for me and my wife doing double journeys to get her home from school.

Second time car broke down the dealer told us car had been wired up wrong. A hybrid car wired up wrong is a serious issue.

Do not buy a Renault so unreliable and half the time dealer cant get parts to repair .

I am updating my review regarding our experience yesterday dealing with a faulty alarm on a 24 plate Austral, that sporadically was going off through the night and yesterday every 5 minutes or so.

After some perseverance we were able to leave our vehicle at the dealership and received a call this morning saying that the alarm did go off last night, and that it would be serviced today, and also the fault looked at by the technician. This was surprising giving the information regarding timeframes we got yesterday.

Although initially being instructed that we would be waiting till the 5th August- we are now not in that position and hopefully collecting the car tomorrow. The fault was advised to be the wires in the wrong way from factory.

Personally I wish this was handled better, the lack of help in the beginning really got us off on the wrong foot, and it only spiralled further downhill. We did not expect an immediate resolution for the fault, just some compassion towards the scenario, as well as some form of getting around the alarm irritating our neighbours. Possibly being left in the position of having a car alarm going off for 2 weeks was worrying.

During this process we feel we exhausted every avenue in trying to get this rectified ourselves, and hit a lot of brick walls. It was mentally draining for us, and being pregnant not great for the stress levels. By the time we had spoken with the complaints team, we were rightly so upset at this whole situation and didn’t have a great experience with the first point of contact.

However I feel it’s only fair to update the review on the actions of them today, and getting in touch to follow up on the situation. The 2 people I spoke to this morning regarding my initial review were helpful, and did sympathise which is all we asked for from the get go. I do feel the dealership has tried to rectify this quicker today, which we are grateful for.

I have since received an apology from Renault Customer Service, although awaiting further updates on a gesture of goodwill.

Total let down as to replacement parts, 7 weeks now since requesting parts, for a year old car,(Dacia Sandero Stepway Expression TCE), if I had know this I would never have bought the car, 100% let down to buyers of this car.

Completely incompetent, didn't care to listen, spoke to 3 individuals on different days . They say they are customer service however unable to escalate query . Not able to read off script , didn't understand my very simple request to get a copy of my invoice bought through renault group told me to go to dealership that no longer exists ! I eventually phoned another dealership who were fantastic and got me the information from their database . This review is for the customer service dept only - individual dealerships have been so helpful, actually spoke to another dealership who helped customer service couldn't point me in the right direction

Had my MOT booked @ Renault Hayes & Courtney Morgan checked me in & helpful as always & would recommend to all & you will not be disappointed

Renault cut off remote services for my car early. I complained and they extended it. Before it expired again they cut it off early a second time. I have had problems with both the incar easy link and the my renault account. At various times have been told no account exists. Response to emails is pathetic and most are seemingly ignored. I get no response. When I tried to make a complaint the customer service person put me through to the technical team saying they would initiate the complaint. All they did was put me back to the customer service person. Obviously Renault UK have no intention of doing anything with any complaint. It is just being ignored. I want to get rid of the Renault car and I will never buy another. An appalling company that no one should ever buy from. Renault deserve to go out of business.

I recently leased a Renault Captur vehicle through orpington Renault and the overall it was a smooth and positive experience from the moment I walked in Luke was welcoming , professional and clearly knowledgeable about the leasing process. Luke tool time to explain all the available models and options along with the financial details without being pushy. On vehicle pickup day the car was spotless, the handover was through and even walked through some of the tech features before I left. If your considering leasing a Renault and in the orpington area I would recommend popping in to see Luke

Renault Cardiff. Poor customer service. Prepare to continually chase replies to queries. No phone calls returned. Really poor service and I wouldn’t recommend.

Where to start? In December last year I ordered a Renault Megane Etech on a 4 year lease through selectcarleasing.com. This was to replace my existing lease car and the lease expired early March. I received updates through the leasing portal and I'm told this was updated by the dealers. So, the car was ordered, being built, was being shipped to the UK port, had arrived at the port - and then nothing. In the meantime the current lease is expiring. Lots of phone calls and eventually the portal is updated to say the car is on it's way to the port! More phone calls, no, the car is at the port and should be at the dealers shortly. This is early April and to be on the safe side I've extended the current lease by 2 months, to early May. Nothing happens, more phone calls, more promises but the delivery dates keep changing. I extend another month and this time it costs as a shorter lease costs more per day until eventually a date is plucked out of the air, late June - maybe! I cancel the order in disgust and I'm now on a daily hire rate pending the arrival of a Kia.
I'm now so mad that I contact Renault UK customer services and to ask for an explanation. The reply is that they can't find any details and can't go any further without a VIN. Can't find an order, even though they have an order number and exact date? Please. Anyway I obtain the VIN from selectcarleasing and give it to Renault who now say they can look in to it further and the answer comes back - there was a problem at the distribution site. That's it, nothing further, please go away and stop bothering us is the attitude.
I quite liked the Megane but I won't be going anywhere near Renault again unless they offered a really good deal and here's the important bit, they put in writing what they would do in the event of a late delivery.
Got to say, selectcarleasing didn't cover themselves in glory either, they could have been more proactive but in the end it was Renault who didn't deliver and it was Renault who couldn't be bothered to find out exactly what had happened and so prevent it from happening again.

I will NEVER buy a Renault, ever again!
In the last year, I have bought two 2022 Renault Zoe’s, specifically that year due to the lower price and three years still being left on the five year warranty. The warranty is a total waste of time though! Although the cars are very good, there have been quite a number of relatively minor problems; nothing to stop the car from actually driving, but enough problems to be a major irritation! Unfortunately, most of the problems are intermittent. Our nearest Renault garage is an hours drive away, so trying to get these things fixed under warranty has proved to be difficult, expensive and very time-consuming. The cars have been to 2 different Renault dealerships (Drake’s at Shipmanthorpe and Vertu at York), and both have been absolutely useless and with poor customer service. When I have contacted Renault Customer Services about this, they were just not interested in helping at all. They didn’t respond to most of my queries, just kept stating company policy and have demonstrated a terrible lack of customer care! If I treated my customers, the same way as Renault do, I would be out of business now, but I am not a multinational business that doesn’t give a damn about it’s customers! I am now having to take my car to a local non-Renault garage, to get the problems fixed, at my expense!

I think the response from Renault (below) and the response given to other reviews on Trustpilot tells you everything you need to know about Renault customer ‘service’ and their utter contempt for their customers!

We had a very competent and attentive experience with Mihail in Swansea. Here went out of his way to keep us informed at every stage. He made sure we knew where we were in the purchase stage and worked hard to ensure a smooth change over between vehicles. Thank you for all of your help and for an excellent hand over with all the information we needed. Much appreciated.

Mehdi was really helpful from the Brentford branch. He listened to what I needed and ensured he helped me find the right vehicle for me. Very supportive and keen to ensure his clients are happy.

What a great experience I had at Renault Romford ! Rob was so helpful from start to finish ! Can’t recommend him enough . Thanks rob

Absolutely appalling customer care service from this company. My 11 month old car has had electric motor failure alarms for the last 9 months. It only has 4500 miles on the clock! Escalated when car became a liability to drive in January. Since then I have essentially been called a liar by the 1st customer case manager. I asked for a subject access request and to open a formal complaint. This was not done as I found out 2 weeks ago that he closed my complaint at that time with no contact to myself. I am now onto the second case handler who has given me false information twice now and is not answering my questions. I have again asked for an access request and formal complaint to be raised. I have been paying for the car from January to either sit on my drive or in the garage. I am no closer to having the fault found and I have now involved consumer advice, the finance company and will be going to the ombudsman for a resolution. I need a replacement car and my deposit and missed payments back. This company is the worst I have had the absolute misfortune to encounter. They have been happy to leave me with a car that is not fit for purpose and to the point may lead to harm if not death if I was to drive it on motorways as it comes to a stop when trying to accelerate. Do better Renault!!!

My windscreen wiper motor failed in early February, and I took the car to WR Davies, who advised that there was likely a one month delay on parts. That was four months ago, and I am still waiting. I escalated to Renault Customer Service several months back, as I can't safely drive the car without working windscreen wipers. Customer service just keeps fobbing me off with 'the part isn't available, and we don't know when it will be'. After more than two months I was informed that the part was available from Renault Cardiff - who refused to provide the part to WR Davies. When I called up Renault Cardiff, initially I was told someone was driving it up to WR Davies; however, WR Davies knew nothing about this. They then told me that it has been a mistake - a different part was being taken elsewhere. I now have conflicting information from Cardiff and WR Davies regarding the part's availability, and I am having to chase up Customer Service emails as I haven't had responses to my last couple of emails.

So a car with ~70000 miles on the clock, and otherwise working okay, has been off the road for over four months because of a broken windscreen wiper motor. This seems to be a well known issue with Renault Scenic and Grand Scenic; however, Renault are completely unprepared for this with no available parts in the UK for 4+ months. Ridiculous.

Tried booking a service at two dealerships, and firstly Toomey, Basildon, just booked it for a date I couldn't do, and now Ancaster, Dartford are just not bothering to contact me about the requested service date

First time experience was Renault was smooth, straightforward, and overall pleasant. Enfield Sales Rep Aqib listened, answered all questions, and was patient. I would recommend you deal with Aqib who delivered first class service. Thank you.

Ongoing issue with a six month old Australe which is now more of a problem than when first complained BUT far worse than the bad technical service is the appalling and unprofessional customer service. The executive office contact ignores phone messages and emails- the dreadful attitude clearly comes from the top. Not as much as a contact advising they have received the email or messages. They don’t deserve one star 😡😡

I know Renault can sell every Renault 5 electric they can put their hands on, but is it too much to expect a call back?

Both Renault Yeovil and Renault Bristol failed in this regard. Three to five calls and not the courtesy of a call back.

This could be good news however, as if this is the way, and it is, they treat a potential customer who is full of enthusiasm to buy, then goodness knows what the after sales experience would have been.

Dodged a bullet and moved on.