Renault UK Reviews 

Bought a brand new Arkana in 2023, nothing but problems with it, been in for repairs 4 times. Customer service is horrific and they just don't care. Stuck with a car that doesn't work and isn't fit for purpose.

I have spoken to customer service who seem unwilling to help or see the implications of having a car that hardly works.

My car was at the end of it's 5 year warranty this September so I put my car in with Renault for a combined MOT and Service.
That was the biggest mistake!
My car was in for a pick up and return due to the distance from where I live.
I felt fairly confident that there would be no issues. I had my front tyres checked about a month beforehand. The local garage stated I had several more months ware in them.
To my shock 😲 I received a call from Renault from a young man stating I had failed my MOT on my 2 front tyres.
On top of that he insisted that they would keep my car until the tyres had been replaced at a cost of £270.
I know for a fact that you can get tyres much cheaper then this and surely they should have the option to get cheaper , more affordable tyres.
I asked if it would be possible to part pay to give me some breathing space to get the money together ( I'm retired)
He insisted I needed to pay on the day.
I didn't like the young man's attitude. He was very matter of fact , which just added to my upset.
Apparently I could have picked up my car and taken it elsewhere for a second opinion.
This option wasn't stated .
I have noticed on the lead up to my Service , several months before , messages encouraging me to pay for many additional items. I also received phone calls , urging me to book with them a few times.
Unfortunately I am very unhappy with Renault and I just feel they only care about making as much profit as possible from their customers 😕
I will definitely not be using them again for either an MOT or Service.
In fact , if I buy a new car in the future I will think twice as to whether I choose a Renault car.

Impossible to contact them. (HQ not dealers)
I’ve tried several times, and several different ways to get help with a query about Motability, and they simply made it impossible to communicate with a human.
You just spend all your time fighting against bots which can’t answer my particular query.
Although not important, its at least now made up my mind about getting a new Renault car.
If you can’t get help when you’re a potential customer, you have zero chance once you are a customer.

Got a brand-new Renault car and now I realise it was a big mistake got it on 04/2023  so much problem with electric lights so much headaches I get from the repair team of Renault I send a car for service they never fix anything just telling stories and now it’s on the side of the road can’t drive the car the promised courtesy car now there is no courtesy car
Totally  disappointed my next car will not be Renault 100%

Tried really hard to buy a Renault 4 and there was just an epic level of ineptitude then made me question whether Renault actually wanted to sell cars in the first place.....

1st dealership (Watford) i had done lots of online research, ready to buy a new R4 on 0% pcp, just wanted to talk through options....and it was just a lack of interest "yeah you need to check the website for those details" couldnt tell me the difference between different trim levels . Ended up leaving disillusioned at the experience. Also stop parking all your new deliveries in the customer parking - where are your customers supposed to park, most annoying thing turning up and there being nowhere to park.

Though, maybe an off day, will try another dealership (Milton Keynes Renault - Brayleys) , I filled out a form for a callback, was interested in buying an R4 from them. got an email response from a sales agent about 24 hrs later, asking to arrange when best to call, replied to call me asap - and then nothing, nada, no call all week or ever. Talk about an easy way to lose a guaranteed sale.

I tried calling their (MK) sales line 3 different times during the week and each time it went to voicemail saying all agents are busy leave a message - hot tip Renault - have someone on this line, divert calls if you have to, never send people to voicemail if theyre about to spend 27K and actually want to speak to someone.

ended up completely disillusioned over the Renault customer service and buying process. Maybe you will have better luck and actually get to buy a car.

I called polestar later that day - sales person answered in 2 rings , booked a test drive for the next day and bought a used approved car from them later that week, a seamless buying experience, how I hoped it would've worked with Renault. maybe they'll read this and learn something........

In September 2023 I brought a 4 Yr old Renault from a main dealership
Within a few months the clutch started juddering, then suspension started knocking. I took it back to the garage and they ran diagnostics on it and agreed to replace the front suspension and clutch system under warranty. At that point I have had the car 10 months and driven 9k miles. It also needed new breaks and two new tyres, which I paid for >£500 bill.
11 months later the electrics stopped working. It needed a new UPC, but there were none in stock, so I lost the car for three weeks while they waited for the parts to be sent, I had to hire a car while they got consent from management to hire one for me.
The hire costs me £180, which Renault refused to refund. I then had to pay for the UPC which was just under £600. The first woman I spoke to was great at listening and assisting, but bound by shoddy company policies.
At one point I spoke to a second woman that treated me like I was an inconvenience and kept talking over me and arguing with me...that went down well.
Two days after I got the car back and the electrics failed again. I was told I needed to pay to get the car towed to the garage, diagnotics and a nrw car hire if i needed a car, which I expected, but they would not refund the costs if it was the new part that was faulty. I called renaukt customer services again, they said they would call me back the following day after speaking to the garage. They never called.
When I got the car to the garage (jump started) I was so stressed by the whole experience, I wanted the car gone. I asked them to value it, and left it there. Two days later they came back with a valuation £1k lower than three weeks before, as it was the 2nd September, and it needed a new battery "and other faults" addressed...no details of these were shared.
My car drama had been going on 6 six weeks at this point and I could no longer take the stress. So agreed to sell the car to them for 60% less than I brought it 2 years before.
Renault customer services took my complaint, but never called me back.
I owned the car just short of 24 months, it was 6 yrs old with 55k miles on the clock. None of the major faults it has had should occur in a car this young or with this mileage, this is not the standard of "Approved Used" car expected from a main dealership. Or the level of service I would expect. Needless to say I have told everyone I know about the car, and my experiences with Renault, and the main dealership.

I went to the Enfield site to view a car with salesman Ali. Got there ontime and was made to wait 20 mins. Not great for a test drive. The salesman was polite and took us in a test drive. When we got back we sat down and started to talk through the car and a pointed out a few dents the car had and the service history and no of owners. (4). When it comes to the price the car was in my view over priced. I put a fair offer in to the salesman and I got a straight answer back No we don’t take offers full stop. the salesman just did not seem interested in the sale. At this point we got up and said if there is No deal to be had we will leave and look elsewhere for our new car. Customer service 1 and that’s for being there on the day. customer satisfaction 0. I will not recommend Renault retail and I don’t feel I would bother waste my time looking at a car from them again. And it would have been a simple cash deal. But I get the impression he wanted to sell ad ons which I did not want or need.This group seems to be there to try rip people off. Be careful people.

Very poor customer service. I rang to complain about the Lincoln Pentagon dealership's terrible customer service, all agent could say is we have no control over them...... no control over your own brand, wow. So it appears their customer service service team is nothing more than a glorified call centre.

Edit 15/9/25

Thanks for your reply, but have spoken to the dealership/ Renault customer service/ Renault Uk, nobody interested in resolving anything/ addressing any concerns. Surprise- your reply just shows the same, no willingness to help???.....78% unhappy customers, you would think someone at Renault Uk would sit up be a little bit worried by this?

I ordered a van that automatically came with ‘adaptive’ cruise control, after I took possession I discovered that it only had standard cruise control because Renault decided to take it off as an included feature without telling me and refused to replace the van as it was “fit for purpose”! Companies do not have the same rights as individual consumer… I will NEVER buy a Renault again!

If I could put 0 star review i would ABSOLUTELY APPALLING CUSTOMER SERVICE!!! Purchased a renault kadjar back in April 2025 from renault holdcroft Wolverhampton on bilston road vehicle came with 12month warranty and 12month rac breakdown cover. After only 5 months the thermostat housing started leaking all the engine coolant out making the car un drivable. phoned rac they recovered it and sent it to renault in Wolverhampton who keep repeatingly telling me lies and fobbing me of with whatever lie they can come up with which I have caught them out with many times. The car apparently was being repaired today on a promise from the service manager at4.30pm who called me at around 3pm to say it won't be done his excuse was it needs pressure tested and bleeding all the air out. When I rang again they never even started work on the car there excuse was that they never had the part which was a lie because I phoned renault uk complaints department at 9.00am who got in touch with the dealership and told me they had the part at 9.00am ABSOLUTELY DISGUSTING to treat customers like this WARNING ⚠️ AVOID RENAULT AT ALL COST

Terrible customer service, I've had issues with my car that I bought from Arnold Clark Stirling and Renault have been no help whatsoever in dealing with the issues, lots of promises at the beginning but nothing has materialised. Wish I never bought a Renault or used Arnold Clark.

So I have had 4 Renault cars in my life time. The latest one a Renault captur 2022, had a service package that was included with the car. I have been trying to book the service before the package runs out but due to the local Renault dealer being unable to fit me in the package has now run out. Just spoken to Renault and they will not give any allowance for the service to be carried out, not only that the representative from Renault did not want to hear my explanation and so ended the call. I will not be buying another Renault.

Bought a used Dacia from main dealer in Horley last month. Generally pleased with the car but the after sales service, after we discovered one of the seatbelts didn't work, has been poor. Promises to call not met (1-star reviews are the only thing to get them moving - do try this!). They don't seem to know who I am when they call me or I call back. I don't feel like they value me as a customer or want to fix my problem: apparently it's not something they as a busines would be expected to pick up, as the car passed their checks? Well, my 5-seater is just a 4-seater until it's fixed. Despite an offer to bring it in (the appointment time proposed wasn't convenient), they couldn't tell me they'd fix it at their cost, despite this being a known issue on the MOT. So I've booked it in with a trusted local garage who I know will do a good job.

Full disclosure: this is a copy of a review I posted under Dacia UK on this site. I've posted here too, as they are part of the Renault group of companies.

Update: appreciate the update, but I needed customer assistance long before I wrote this review and didn't get it. It's incredibly frustrating, but I've acted in my own best interests now.

03/09/25: local garage fixed it. Dealer knew about it (from the MOT) and was slow to acknowledge; when they did, they hid behind policies and excuses, rather than just do right by the customer. Dreadful.

If you’re a trade person and need a reliable van for work then don’t even consider purchasing a Renault Van. I purchased a brand new van costing £20,000 and it’s been in the garage longer than it’s been on the road. Over 2 months in a Renault Garage ( John Banks Cambridge ) and it’s still not fixed. Customer service do not careless- 10 different people said they were going to sort it and still nothing has been done. I wouldn’t even give them 1 star but had to so I can register this review !!

Reply to Renault- no one has contacted me in over 2 months, customer service is diabolical!!

I test drove the new Renault 5 and put an order in early August and was told (in writing) that I would be eligible for the EV grant.

Several days later after paying the deposit I was told that I wouldn't be eligible, as actually only sales after the 8th of August could claim.

This turned out to be nonsense. I contacted the department of transport myself and they confirmed that Renault were indeed lying and sales after the 16th of July were eligible as I had been initially told.

I received a load of flannel about how the invoice I received for the car did not mention the EV grant so that is why it wasn't eligible. Suffice to say I had only paid the holding fee and had never received an invoice. When I pointed this out they said they would generate one. At which point I asked the obvious question, why can't you put the EV grant on it now as the invoice didn't exist previously and you said the earlier order was too early to apply? Apparently this would be fraud. Seems unlikely.

Eventually the dealership admitted they had been given conflicting advice by Renault UK.

I cancelled the car as frankly how can I trust a company that has behaved in this way? They've also said that if I try and order the car again I will be committing fraud by applying for an EV grant twice. Which again is directly contradictory to what they initially told me, that I couldn't have the grant applied for because my initial order was before the 8th of August.

Make your mind up Renault you fibbers.

Excellent service from Chris at Renault, Cardiff. Both he and his team were very helpful and courteous, despite the atypical nature of my purchase requirements.

I'll be back to them for a third time, once it's time to change my car again!

Title: Never Buy a Renault – Worst Car & Customer Service Experience of My Life

I strongly advise anyone considering a Renault – DON’T DO IT. It’s the worst car brand I’ve ever dealt with, and my experience with both Renault UK and Renault Manchester Dealership has been nothing short of a nightmare.

I bought a Renault Clio RS Line in April 2025, expecting peace of mind from a new car under manufacturer warranty. But in mid-July 2025, it broke down under normal use, showing a serious "Gearbox Transmission Risk" warning light. Definitely a manufacturing defect.

The car was towed to the dealership on 18 July, and I was told the parts is on backorder with no estimated delivery date. Weeks later – still no repair. Just excuses.

I requested a courtesy car on 28 July. Despite chasing them multiple times, I received no reply, no updates, no help. Eventually, Renault UK customer service called me on 30 July, claiming my hire car was approved and that the dealership would contact me within 1–2 days. It’s now well past that, and no one has ever called me.

I’ve had to pay for Ubers and beg family and friends to drive me around for work and essential errands. This whole ordeal has caused major stress, financial cost, and complete loss of trust.

To sum up:

Unreliable vehicle

Useless warranty

No communication

No courtesy car

No resolution

Zero respect for customers

Renault has shown shocking incompetence and disregard for its customers. I regret buying a Renault and urge others to think twice before trusting this brand. It’s not just a bad car – it’s a bad company.

Via Motability I purchased a Renault Austral on a 24 plate which has been a terrible decision and I regret it bitterly. The build quality is atrocious, I have cut my finger twice on sharp projection around the window. It gives a very uncomfortable ride, I can only describe it as a drifting wallow - very disconcerting - Being disabled and suffering from chronic pain I find the ride as doubly uncomfortable as the unstable ride aggravates my condition considerably. I had to take the car back because it developed a strange slapping noise emanating from the braking system which they, Smiths Renault Peterborough, said was normal however I know from personal experience it is not normal. Another fault has now developed, a very loud noise and vibration from the underneath of the car. I have not bothered to take it back because I have no confidence in Smiths Renault Peterborough. I cant wait for the Motability lease to come to an end.
Mu advice - do not consider purchasing a Renault.
I have already contacted your customer service and found them to be no use whatsoever, in fact they were quite aggressive and seemed to me they had no intention in helping me with my problem.

I would just like to share my experience with Renault UK as an independent purchaser of a Renault van.
Truly insulting customer service hiding behind that diamond shaped badge and would NEVER buy a Renault ever again

Left a 1 star review 4 months ago for our Renault Captur Alpine. Its now been in the garage 13 weeks, paintwork now fixed, electrical issues not and Renault UK cannot source a new carpet after 7 months. Car has been a nightmare since day one with a whole multitude of small issues which nobody cares about or will take responsibility for. Renault have refused a rejection for the second time. If you are thinking of buying a Renault think again, I am totally fed up with ours and would like to sell it, but with all the faults and a torn and damaged carpet nobody would buy it.