Simply The Best! The guys at Oxford Richer Sounds seem to make it appear easy going above and beyond what other companies could ever begrudgingly do. I have purchased many many times from these guy... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Richer Sounds has always featured a well chosen range of budget to affordable higher end equipment, and offers good friendly advice and demonstration facilities. It is always a pleasure to go along a... Toon meer
Bedrijf heeft geantwoord
Excellent service from Richer Sounds! Matt at the Oxford store was incredibly helpful and made the whole experience a pleasure. I’ve used Richer Sounds several times and have always been impressed wit... Toon meer
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I purchased a TV from Richer Sounds just under a year previously, but was unhappy about its performance. RS agreed, no quibbles, to exchange it for a new one, so that I only had to pay the difference... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
1 West Way, Botley Road, OX2 0JB, Botley Road, Verenigd Koninkrijk
- 0333 900 0052
5,0
Uitstekend
2K reviews
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Good service and good price.
5 augustus 2026
Antwoord van Richer Sounds - Oxford
Thank you for your 5 star review!
RicherSounds - the "go to" TV retailer…
I consider RicherSounds to be the "go to" TV retailer having used them before. My recent purchase experience has been exactly as I'd expected - experienced staff, prompt delivery and good pricing.
6 augustus 2026
Antwoord van Richer Sounds - Oxford
Thanks for your kind review, we look forward to your next visit.
Excellent service
Excellent service! Order processed by them. Delivered on time. Thanks guys
31 juli 2026
Antwoord van Richer Sounds - Oxford
Thanks for your 5 star review, we look forward to seeing you again next time
Exceptional service, Exceptional product.
Exceptional service provided by RS as always. I special ordered a Denafrips Hermes DDC which arrived well within the 4-6 weeks estimated delivery time. My purchase was made by ‘phone in a professional, informative, pleasant and courteous manner. Delivery updates were provided. A win, win for me. A perfect transaction and an amazing piece of digital audio refinement gear.
2 juli 2026
Antwoord van Richer Sounds - Oxford
Thank you for your 5 star review, it’s lovely to read your comments.
Great technical advice
Great technical advice without being pushed to buy.
Quick response time and delivery. Great to deal with a person not a website.
28 juli 2026
Antwoord van Richer Sounds - Oxford
Thank you for your 5 star review, it’s lovely to read your comments.
Product great, decals not
Product great, as expected and Richer sounds Oxford excellent as usual, and was replacing an older Denon. Unfortunately the ‘feature decal’ that Denon slaps across the front panel pulled off some of the black finish! Gutted, but I’ll live with it.
Update: Paddy @RicherSounds Oxford went above and beyond by reaching out to offer a replacement. It's that kind of customer service that makes RicherSounds outstanding to deal with !
27 juli 2026
Antwoord van Richer Sounds - Oxford
Thanks for the feedback, although I was really sorry to read if what happened with the finish and will of course raise that with the supplier. In the meantime we will be in touch to see what can be done to resolve that for you..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
We dealt with Paddy at the Oxford…
We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG.
Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very easy.
It would help if the delivery guys could unpack and take away the packaging but otherwise first class as usual.
27 juli 2026
Antwoord van Richer Sounds - Oxford
Thank you for your 5 star review!
I was kept fully informed about my…
I was kept fully informed about my order, receiving an up to the minute personal call from Paddy when it arrived.
24 juli 2026
Antwoord van Richer Sounds - Oxford
Thank you for your wonderful feedback
Antwoord van Richer Sounds - Oxford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Had a problem getting the TV I…
Had a problem getting the TV I purchased but they resolved the situation to my satisfaction
19 juli 2026
Antwoord van Richer Sounds - Oxford
Thanks for your feedback and for leaving a positive rating despite having some problems, which we're glad to hear the branch successfully resolved.
The Customer Experience team
A real pleasure to do business with
A real pleasure to do business with. Spoke to Kaz over the phone for help choosing a soundbar for our TV. Sound advice with no pressure to buy. Then placed an online order over the phone with Ash who was also v patient helpful. New kit arrived within 24 hours and v easy to set up. Highly recommended these guys. Thank you 🙏
28 juli 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Oxford
Thanks for your great feedback and for supporting local business.
I have bought from Richer Sounds for…
I have bought from Richer Sounds for decades. As always the advice given was concise, accurate and useful. Communications were polite but friendly.
21 juli 2026
Antwoord van Richer Sounds - Oxford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fabulous service from Damian
Fabulous service from Damian. Monitor Audio Silver 50s (open box) are just the ticket and really appreciate the extra discount given because of a small mark on speakers. Thanks again
19 juli 2026
Antwoord van Richer Sounds - Oxford
Thanks for your feedback, great to read you were happy with our service.
Helpfull staff who couldn’t do enough…
Helpfull staff who couldn’t do enough for you, willing to give me the time in store and on the phone to make the right decision what’s best for me.
18 juli 2026
Antwoord van Richer Sounds - Oxford
Thanks for your kind review, we look forward to your next visit.
Superb service and supportive advice…
Superb service and supportive advice from the Manager of your Oxford store.
He was fabulous.
My thanks to him and Richer Sounds. You never disappoint me.
Grant
14 juli 2026
Antwoord van Richer Sounds - Oxford
Thank you for your wonderful feedback
Super helpful
Damien was incredibly helpful and managed to source the projector we needed. He had it delivered to the shop and we were able to pick it up a few days later. Fantastic service, thank you.
14 juli 2026
Antwoord van Richer Sounds - Oxford
Thank you for your 5 star review!
Antwoord van Richer Sounds - Oxford
Thanks for your great feedback and for supporting local business.
The sales assistant was very helpful…
The sales assistant was very helpful and gave useful information.
11 juli 2026
Antwoord van Richer Sounds - Oxford
Thanks for your feedback, great to read you were happy with our service.
Antwoord van Richer Sounds - Oxford
Thank you for your 5 star review, it’s lovely to read your comments.
Antwoord van Richer Sounds - Oxford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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