Ripples Reviews 129

We have recently completed a full house refurbishment and used Lisa at Ripples London for our bathrooms. Lisa was amazing and we found her a pleasure to deal with. We are very happy with the design and material. She was professional and efficient throughout right to the end of the process. Nothing was a problem and she found us solutions to everything especially the unexpected. I would highly recommend Lisa and Jo (who was there on rare occasions Lisa was off or unavailable) both from Ripples London.

Thank you Charlie!!! For your beautiful customer service. The way you handled everything was so professional. Any bumps along the road you ironed them all out! You’re an absolute credit to Ripples. My husband and I are so grateful to you. Thank you once again.

Jo was fabulous. I have a beautiful bathroom as a result!

Joanne at Ripples in London gave us great advice from our first meeting and throughout our much delayed bathroom refurb. We felt we could come to her with any question and we would get a prompt and helpful reply. This was a big (and expensive) house project and it was great to have her in our corner. We would recommend Joanne to friends and have done so already.

I wish I'd seen this page before I went ahead with Ripples. We used the Sutton Coldfield one and their customer service has been shocking, their recommended fitters absolutely useless (and whilst they're recommended they don't take any responsibility for their work), the lack of suppliers meant our choices were minimal and the quality is really quite poor. Absolutely gutted and feel completely ripped off. The name suddenly makes sense.

I have recently completed a full house refurbishment and used Kerri at Ripples in Winchester for our bathroom design and product selection. Kerri was a pleasure to deal with. She was professional and efficient throughout and unlike other bathroom companies she made a start on the designs during lockdown via zoom calls. She stayed focused right to the end of the process and there was no detail that was too small for her interest or input. I would thoroughly recommend Kerri and Ripples Winchester.

We have used Kerri at Ripples twice now for two different projects. At all times she has been totally professional and has come up with some ingenious solutions and ideas for quite a full wish list in some difficult spaces! The quality is high end too, and we have found it to be worth the extra expense when it comes to functionality and for the overall look we were aiming to achieve. Have no hesitation in recommending Kerri.

Slightly (is an understatement) disappointed by Ross Buck at Chelmsford store taking 0% responsibility for the design of our master suite not being finished due the vanity not fitting. His words ‘not my problem’ when we paid for a design from ripples.
Very disappointed and will be taking this further as we spent over £30k with you and being spoken to in an awful manner and not taking any design responsibility for the design that doesn’t work with a bespoke vanity!
We will be taking this further and would love to hear from ‘head office’.

Do not use this company. Ross Buck the manager/owner does not accept any responsibility errors made in design and has left us with a vanity unfit for purpose. His final words to me were "not my problem" when trying to discuss the issue and that about sums up their performance. They still owe us over £1000 in refunds for goods supplied and returned but because they have not been able to keep track of this themselves, we have so far been offered £9 the first time and now £417. I would not recommend these to anyone.

Agree with the other one star reviews here. While the planning bit was fun, once they had our money for the items no one took any responsibility for their delivery, or problems encountered along the way - of which there were many including a broken toilet seat and a basin that took 7 weeks to arrive and then turned out to have the tap on the wong side. We never recieved apologies for delays or problems and no-one in the Winchester store ever had any idea of what was going on. There was no overall customer service team to contact for the company - no-one seemed to be in charge. There is certainly no project management of the design - you are left to find your own plumber. The designer never came round to check that how the installation was going and the design plans were woefully inadequate. An exhausting and depressing experience.

Joanne Sangster at Ripples London guided us through the design of our bathroom and cloakroom. She came up with innovative and helpful suggestions and then worked closely with our contractors to ensure a successful finished product that we so happy with. Throughout the process she was friendly, professional and a problem solver. I would highly recommend her.

I recommend Ripples to all my friends. Lisa and her team have created two beautiful bathrooms for us (the first one 16 years ago and a new one this year). I'm impressed by their design, the quality of all the products and the thought and care that goes into the whole process. Plus we've received excellent aftercare and we're thrilled with our bathroom.

Ripples tile shop offers a great selection of Ca’Pietra tiles. Alfie the store manager is knowledgable and professional. The service we received was efficient and all time frames met. I would highly recommend this shop if your looking for a Bathroom design or purchasing tiles for any project.

We needed to upgrade both our bathrooms and had gone through an extensive selection process. We went with Ripples because of Lisa's service and attentiveness, good design services and great selection of suppliers.

Lisa was attentive throughout the process and Andy and the team that was involved in the installation process were absolutely excellent. Not only did they did a top notch job, they made excellent recommendations and guidance along the way.

We are very satisfied and would use Ripples again.

Huge thanks to the Ripples Westbourne, Bournemouth team, especially to Faye, the designer and Mark, the manager. Apart from their knowledge and skill, they were both delightful to work and meet with. They in turn provided us with the superb Ben and Danny of 'd&b' Bathroom installations, who installed our bathroom in a highly expert, timely and clean manner.
Ripples products are stylish, practical and high quality and the finished effect exceeded our very high expectations.
Consequently, we wouldn't hesitate to use again and indeed, recommend to others.
Huge thanks to all and we wish you well.

Being our first major renovation project in our new home we knew we needed help so approached Ripples London and were appointed Jo as our designer. Throughout the process she was so friendly, knowledgeable and most importantly made our dream bathrooms come to life! Everything arrived on time and the whole process was so easy using an installer known to the showroom. Would not hesitate to recommend to anyone. Fantastic company!

What an amazing team, great communication and everything is dealt with in a professional manner, the guys have been working so hard and they are very friendly and approachable for questions, we are delighted with our new bathroom, it's just beautiful and finished to perfection. Great eye for detail, thanks guys, we really appreciate everything you did for us.

Ripples have a great team of designers waiting to promote quality product to the final client. As a group Ripples are amazing to work with but individually each showroom has the special warmth & skills.

Ripples are a group but are a franchise so each are a family owned business of independents therefore every order is important & every customer is treated with the highest level of service.

I really enjoy my experience working with any of the Ripples team I have the pleasure to work with.

A special review from myself must go to Ripples Wokingham & Beaconsfield who do make extra effort to design with quality product in mind & finding correct design for the clients dreams. Its easy to sell same or easy product but these 2 branches go the extra levels to learn & promote the highest standards to their showroom but also end client.

Wonderful experience working with Lisa on my bathroom design. Would highly recommend Ripples London, and Lisa to anyone thinking of upgrading their bathroom. Thanks Cheryl

excellent design, excellent service and top quality product and great value for money! I am delighted with the stylish end result!