Rosa Clara Reviews 

I flew from Italy to Madrid specifically to visit Rosa Clará’s flagship store, believing it would be a premium experience. I purchased a dress under the promise that all customizations could be made to fit my vision perfectly. Alterations were included, requiring me to return to Madrid for fittings.

What actually happened? Lies, incompetence, and gaslighting.

My dress was not made to my measurements as I was lead to believe- it was a straight size, completely ill-fitting.
The customization I was explicitly told was possible (closing sheer bodice panels) was suddenly not possible. I had to compromise, and they used mismatched lace that did not blend with my dress.
After three rounds of tailoring, the bodice still did not fit. Their “solution”? They told me to tape myself into it.
I was pressured to sign a Spanish document, misled about its content, and left Madrid with a dress that was completely wrong.
Rosa Clará headquarters in Barcelona has ignored my emails and calls. They refuse to issue a refund or cover additional tailoring costs.
Two months before my wedding, I am now scrambling to find a new dress. Rosa Clará overpromises, underdelivers, and disappears when they ruin your dress. Avoid them at all costs.

We came for an appointment having sent several emails and telephone calls over the last month or so regarding my requirements for a dress for my daughter’s wedding.

We arrived, after an early morning flight to find the store literally had one dress in my size to offer me and not the dress I was interested in or any remotely like it. I would also point out the dresses I was offered to try were all clicked and not imperfect sale order.

Having flown from Portugal, via Edinburgh, my daughter had flown in from NYC we were extremely upset.

This situation could have been explained to me before my wasted trip and to be perfectly honest it is not what or how Rosa Clara should operate and treat its customers.

What a completely horrible experience waste of thousands of pounds, and to be treated with such contempt with a take it or leave it couldn’t care less attitude was really beyond the pale .. would not recommend.

I really wish I had read the reviews already posted as this poor level of service seems to be on par for the Rosa Clara store in London

Si van a comprar en Rosa Clará Almería revisen sus trajes con lupa , al salir de la tienda no quieren saber nada, es más,culpan al cliente de los defectos del vestido. Imperdonable para una firma tan prestigiosa. Deberían vigilar a quién confían sus diseńos.

Beyond disappointed with my experience at Rosa Clara in Coral Gables. What was supposed to be an exciting time turned into a nightmare filled with deceit, unprofessionalism, and unethical behavior.

I visited the store in February 2024, over a year before my wedding, to purchase what I thought would be my dream wedding dress. They took my measurements and assured me that the dress in my size would be ordered from Spain and ready for a first fitting in December. When December came, I was shocked and heartbroken to find that the dress they gave me was several sizes too big and missing the signature sleeves that were supposed to come with it.

Instead of admitting their mistake, the store manager insisted the alterations team could fix the oversized dress to fit me. After a lot of back-and-forth, they finally acknowledged the error and promised to order a new dress in my correct size, which would be ready in January 2025. However, what followed was a month of poor communication where I had to send emails and repeatedly beg for updates, only to be left in the dark.

When the dress finally “arrived”, my nightmare continued. The sleeves on the dress were completely wrong—nothing like the original ones I’d seen when I first fell in love with the dress. They staff even tried to convince me that these new sleeves were "better" and that the original ones were now “out of style.”

But the worst part was discovering that this still wasn’t a new dress in my size. They had hung a new tag on the outside of the dress that said size 36, making it look like it was the correct size. However, upon inspecting the inside of the dress, my mom and I found clear evidence on the inside tag that this was the same size 42 dress I was given back in December, just altered to fit me.

Instead of delivering the brand-new dress I ordered, they altered the larger dress, lied to my face, and tried to pass it off as new. I felt deceived and robbed of the chance and time to find a new dress elsewhere. This process caused me so much unnecessary stress during what should have been a joyful time. With only one month left to find a new dress, I ultimately asked for my money back because I would rather walk away with no dress than continue doing business with this store.

If you’re considering Rosa Clara in Coral Gables, I strongly advise you to think twice. They don’t value their customers or the importance of their wedding day. Save yourself the heartache and go somewhere that treats you with honesty and respect.

Pérdida de tiempo absoluta. Después de hablar durante 10 días con Macarena sobre las opciones que tenían para mí y avisando de que íbamos desde León llegamos y nos encontramos con que por diversos motivos no tienen nada de lo que habíamos hablado para ofrecerme. La excusa de la persona que nos recibe ( María Angeles, encargada de la tienda) por la que no han avisado es que el personal está de vacaciones. Profesionalidad cero.

For every future potential bride, please read this review before even considering setting foot in Rosa Clara. While the shop itself has beautiful dresses, the way it is managed is poor and are professional con artists.

Yesterday, my daughter, her sister and some close friends all sat down with one of the stylists (I will not mention names) who went through with my daughter her budget and what she is looking for in terms of style. At first we thought how professional the stylist was and focused on my daughters needs and expectations. We spent two hours overall in the store and tried on some beautiful dresses.

My daughter then thought she found the dress that she would wear for her wedding. We were all ecstatic and happy for her. When it came to the final price the stylist brought us the invoice and it all looked legitimate.

When it came to questions about alterations my daughter asked if the dress could be shipped to Singapore (my daughter is permanently based there) the stylist said it would be possible but then said if she had the alterations done in London that they would be complimentary and that we need not pay as that is part of their service. My daughter said that this may not be possible as it would be far too expensive to fly back and forth from Singapore. The stylist assured my daughter that not too many alterations are needed and that they could all be done in a month before the wedding, even a few weeks before. My sister agreed and asked for the final price.

Now here is where we started to see the con side of the business:

As we were heading out the door and we discussed about payment method, the stylist said that 50% had to be paid for the dress right now. When my daughter asked if she could have a few days to think about it as she had to discuss with her fiancé the stylist said this was not a problem.

The next day, after speaking with her fiancé it was agreed the price of the dress can fit within their budget. My daughter then emailed the store just to be told that the proposed discount of free fittings and free veil will NOT apply since she did not agree to the 50% purchase immediately.

The difference in price was not that big to be a real consideration. However, the thing that alerted me and her fiancé was that we were not told that this discount/service was only applicable if we agreed to purchase ON the day.

You might call this a minor thing however, any financial discrepancy and failure to mention all the conditions undermines credibility of any business. If we went through, it is guaranteed that further loopholes regarding finances would have come up.

Please read the reviews on TRUST PILOT when it comes to any wedding dress boutique. My daughter only considered ROSA CLARA as an option as all the google reviews are positive

Como empleada,y con puesto de responsabilidad que me ofrecieron, una auténtica vergüenza,llevo 20 años en el sector retail y jamás pensé que una firma de lujo como supuestamente dicen que son...tuvieran tan mala gestión.
Mis compañeras han sido un encanto conmigo.....pero la directora y el área mánager con muy poca profesionalidad.
Firmé un contrato como administración de tienda y Assistant store Mánager y resulta que después de 3 semanas...en ningún momento se me formó,mi opinión no contaba,me borraban mis opiniones en el chat de la tienda de wasap y de un día para otro,sin explicarme nada antes...me sacan del probador donde atendía a una novia, me entregan un papel donde me bajan de categoría y sueldo y me dicen que tengo que firmarlo en el momento obligatoriamente,que han pensado que es mejor aprender desde cero,cuando el tercer día ya me dieron llaves para abrir y cerrar tienda y me dijeron que me encargara del equipo, de hacerlas vender y estar pendiente de ellas.
La gestión fatal y la formación totalmente nula, llegué con mucha ilusión pq pensé que sería muy buena oportunidad para seguir avanzando en mi trayectoria profesional y me ha sorprendido muchísimo ésta mala organización y poca responsabilidad.espero que en otras tiendas no ocurra lo mismo,y cumplan con lo que se firma y se habla en la entrevista,y sobre todo que tengan claro que quieren contratar antes de seguir con los procesos,(La de Velázquez 51 en Madrid deja mucho que desear).

Mala atención al público

No volveré nunca. Me han estropeado, en el arreglo, un traje que compré para la boda de mi hijo. A pesar de mis quejas, no sé hecho cargo de su error y me han arruinado la boda ya que no me ha dado tiempo a buscar otro traje de madrina. No lo recomiendo en absoluto.

Hemos ido mi hija y yo a hacer la prueba de coger el bajo del vestido al atelier de Barcelona y cuando hemos llegado nos preguntan que si tenemos hora . Mi hija le contesta que si , que a las 10. Y la señorita que había allí nos dice que tenía apuntada a las once , mi hija la corrige y le dice que no , que tiene la cita desde hace mes y medio y que ya le dijo a la de recepción que tenía que ser siempre a primera hora( 10 de la mañana ) para que le de tiempo a ir a trabajar pues vivimos a una hora de distancia y si no, no le da tiempo llegar a casa con la caravana de vuelta , comer y llegar a su trabajo. Le contesta que bueno , que va a coger el bajo a otra novia y que luego a ella , que nos esperemos .
Estamos allí unos 15 minutos y llega otra chica y nos dice que no nos puede atender hasta las once , y que le extraña que tengamos la hora a las 10 cuando en su agenda era a las 11( como si no fuera verdad lo que le estamos diciendo )
Yo le comento , que no nos da tiempo y que si le podía atender otra modista y dice que a las once . Le volvemos a comentar que no nos da tiempo entonces llegar al trabajo . Y nos contesta con cero empatía que si que llegamos que ella estudiaba y trabajaba y que se llega a todo . Le digo que le voy a poner una reseña por la falta de formalidad y empatía y me contesta que estoy perdiendo el tiempo en ponerla ( provocándome , en vez de empatizar con nosotras y asumir el error de su compañera en no apuntar bien la hora .
Al final nos hemos tenido que ir sin ser atendidas y la fecha que le han dado a mi hija no puede ir acompañada.
Una vergüenza de trato ( mínimo podía haber empatizado y haberse callado )
y no echar más leña al fuego)
Me ha parecido una recepcionista muy irrespetuosa y muy mal educada .
No volvernos a comprar nada en Rosa Clará para no volver a pasar por este momento que tenía que ser tan emocionante de ver a mi hija con su traje y sus zapatos y lo han convertido en un momento muy muy incómodo .

Rosa Clará GRANADA

Mal servicio, gestión y post venta.
Fui atendida por Macarena, la chica fue amable en la atención en las distintas pruebas de vestido, sin embargo los problemas vinieron justo el día de la boda y días previos a la boda ya que no dejaron el vestido tal y como lo pedí:
- Los botones no los repasaron tal y como les dije varias veces el la última prueba, con lo cual estaban algunos flojos
- El dobladillo de una de las mangas, mal sellado con la plancha, con lo cual tuvo que sellarlo mi mamá con la plancha en casa.
- Y lo peor viene ahora: la PEINA DEL VELO LA COSIERON AL REVÉS, con lo que el mismo día de la boda (30 min antes de ir a la iglesia) la peluquera se dio cuenta y tuvo junto con mi mamá descoserla y volverla a coser (con todo lo que implica ese día se nervios, casa lleva de familiares y a media hora de salir...un estrés total minutos antes de la ceremonia)

Llamo a los días para decirles lo ocurrido y, lo primero me dan a entender que eso no podía ser así, dándome a entender que estaba mintiendo ... A lo que al rato, me dicen que para compensarlo me van a regalar el servicio de lavandería... 2 semanas después de recoger el vestido... Me encuentro que el vestido no está limpio, que quedan manchas y suciedad que no han quitado...

En fin, nadie nos quita el mal rato del día B, el servicio y la atención post venta no fueron buenos y no recomendaría Rosa Clará Granada.

Tuve un problema con un vestido que me compré en otra tienda. A un mes de la boda, Las chicas de Rosa Clará de Santander me atendieron de maravilla y me consiguieron el vestido perfecto para mi. Me daban todas las soluciones posibles; arreglar el vestido anterior, hacer uno como yo quisiera... El vestido le dejaron perfecto para mi. Muchísimas gracias chicas, sin vosotras no hubiese sido posible!!

My daughter and I went to Rosa Clara to choose a wedding dress in 2023 for her wedding a year later. The manageress, madame Michelle, herself took care of us and we were lucky to find the perfect dress. Hence we felt in good and in professional hands. That resulted in choosing another dress for the mother of the bride and an extra cocktail dress. The dress for the mother of the bride had to be ordered from Spain and a date for the fitting was set. After months I went from Germany back to London to try on my dress as it was agreed. Unfortunately upon my arrival at the shop there was no sign of the manageress nor of the dress that had been paid for in Part. Understandingly, I was more than disappointed and upset. At least one could have expected a phone call or a message to be informed. After two hours of waiting in one of the cabins the senior seamstress, a polite lady, listened to us and suggested to leave it with her and I would have a dress for the wedding of my daughter. After 4 fittings I finally had a dress I was not really happy with. The stitching was very poor and the dress had to be re-stitched by another seamstress at an extra cost of 100 pounds .
There was no sign of madame Michelle, as she was nursing a broken foot, so we were told. A broken Foot surely does not prevent anyone from making a call and apologize for the great inconvenience and extra costs involved. All this said the worst experience is yet to come. When I went into Rosa Clara to pick up my dress I was told due to the high amount of customers having appointments I should wait outside the shop until they would call me in. That broke the camels back as far as I am concerned. I have never experienced anything more rude and ridiculous. My daughter met Michelle one day face to face and not only broke she down in tears and apologized with a promise to look into this matter and contact her head office to see how she could compensate us. She asked to be given three days and would come back to us. Now we are in mid- July and no response whatsoever. I would never ever set foot into the shop again.

Fuimos la semana pasada con cita previa, mi madre y yo a Rosa Clará en Córdoba, pues se casa mi hermana, y ambas necesitábamos asesoramiento. Teniendo en cuenta la excelencia de la marca, recomendación de amigas y nuestras expectativas bien altas, por supuesto acudimos con todas las esperanzas puestas en que encontraríamos lo que buscábamos.
Nos atendió una dependienta educadísima y agradable, Carmen. Pasamos al probador para que nos enseñará los vestidos que habíamos elegido. Cuál sería nuestra sorpresa que, teniendo nuestra cita reservada por dos horas, no habíaa pasado más de una hora
y cuarto, y nos indicó está señora que debíamos irnos y abandonar el probador, que fuéramos otro día a probarnos lo que nos faltaba,pues había llegado una novia que necesitaba probarse y llevaba tiempo esperando su turno, así que necesitaba el probador para ella.
Nos quedamos atónitas. Nos ocurría una circunstancia rarísima y no entendíamos nada. Por supuesto nos fuimos con toda educación y sin rechistar ante tal situación tan surrealista. Aunque, por supuesto, jamás volveremos.
No dudo de la calidad de la marca, de la maravilla de diseños y de la profesionalidad en líneas generales,pero al menos, en la tienda de Córdoba, nos trataron de la.manera más irrespetuosa que se puede tratar a un cliente. No solo se quedaron sin los vestidos para mí madre y para mí, si no que el año que viene me caso yo, no me tendrán como clienta ni a mí, ni a mi hermana, mi madre, suegra ni cuñadas. Metedura de pata imperdonable para una firma de este nivel.

Hoy estuve en Rosa Clara en Santander. He de decir, que ha sido un trato excepcional y súper cercano. Estoy súper contenta, me atendió Rocío que es encantadora. He dado con mi vestido ideal para mi gran día. Muchísimas gracias.

He sentido una gran decepción por esta firma de novias. Me vendieron un vestido de hace cinco temporadas sin aviso previo. Mi sorpresa fue, que al buscar el vestido en la web de Rosa Clará, no aparecía, así que decidí buscarlo en Google por el nombre del modelo y ahí estaba... Temporada 2019/20. Ahí no queda el asunto, además el precio ha subido 460 € más caro de lo que costaba el año anterior. Por otro lado, he podido verlo en páginas de segunda mano, tipo vinted y wallapop.
Finalmente, tuvieron que devolverme el dinero, ya que me ne vendieron un vestido, que parecía el último del mercado y resultó que no.
Saludos

La novia elige su vestido en la tienda de la calle Arenal de Madrid. Todo ilusión, meses de espera para ajustar medidas y aquí empieza el sufrimiento. Las manos de las modistas no son profesionales y están una chapuza. A menos de dos semanas para la boda, vemos un desastre de costura sobre un traje tan importante. La novia, llorando. Por favor, pedimos ayuda para que se ponga en manos de una buena profesional de la costura.

This is about a bridal store Rosa Clara, London ruining my cocktail dress by improper fitting and leaving me with 48 hours to try to get it fixed.
It was supposed to be worn to my daughter's wedding. I collected the dress 2 days before the event. After trying the dress at home, I realized it was so poorly fitted that I couldn't use it. Rosa Clara bridal store was not able to assist me the following day. Because other tailors considered this a mission that could not be accomplished, no one would take on the job. It is easy to imagine how stressful this situation was. The result was that I had to purchase a different dress. The Rosa Clara "masterpiece" with tags sits in my wardrobe because the bridal store Rosa Clara, London is trying to avoid any responsibility.