Rowland Homes Reviews 

I’ve recently been exploring shared ownership options and had the pleasure of speaking with a Stephen Speed (I hope I haven’t butchered your name) at Rowland Homes based at Jubilee Gardens in Chorley. He went absolutely above and beyond to support me. Unlike many others I’ve spoken to in across various businesses and housing associations, he took real time and care to guide me through the process, offering advice and ensuring I had everything I needed to move forward.

What really stood out was how proactive and thoughtful he was—rather than just saying “that’s dealt with by the housing association,” he took it upon himself to help me further. It’s rare to see, and I truly appreciated it. A genuinely positive experience that made a big difference.

Wonderful site, Fantastic location and a great house.
I am particularly grateful to Jordan Ross,
Sale executive. His knowledge, expertise and patients were of great help to me. His advice on the spec of the house was also very useful.
On completion I met up with the site management team of Richard and Brian.
They clearly explained the particular details of my house, and the minimal snagging that arose were deal with quickly.
Many thanks
John Condron

Beth and the customer service team have been excellent in their support with me, and they've always been very quick to respond.

Avoid at all cost. Very poor workmanship caused leaks in our new build. Mould on the skirting boards and carpet! Rowland customer service argue that's normal in a new build. Mould and leaks are not normal! It is a severe health hazard and It shows that the house was not ready to move in, it wasn't checked and tested properly.
When asked for compensation for the inconvenience (days off work to let workers in and to be present whilst they eye here, two holidays cancelled as we had to be at home monitoring leaks and having to refil the boiler twice a day so we don't freeze) we were ridiculed. Rowlands do not offer compensation and we should be grateful they are dealing with the issues. If you want to avoid stress don't waste your money on buying house from Rowlands. Learn from our mistakes.
I really regret not doing any research before buying from them. Buying a dear house became a nightmare. The company denies negligence and poor workmanship. Avoid Avoid Avoid

Moved into Levens view January 2014.
House build decent ish quality. Finish and materials is poor and low end, could never be called “luxury”. Kitchen diner design is poor and pokey.
Detached garages are single skin, damp and cannot be used to store anything.
Snags still not fixed 1 year after move in. House was filthy when we moved in, and clearly not finished.
Landscaping of communal areas is just a pile of rubble.
Customer services do not respond to emails.
There is also a very high turnover of management on the site and therefore no continuity of service.

We’ve had an amazing experience with Rowland homes thanks to their wonderful sales rep Stephen. Not only is he extremely experienced, knowledgeable and efficient, he is genuinely one of the kindest people you’ll meet. Stephen has gone above and beyond for us and has secured us a dream home which we couldn’t be happier with. It feels like a true Christmas miracle for us. We can’t thank Stephen enough and look forward to enjoying our Rowland home in 2025 at Jubilee Gardens.

We would just like to say thank you to BOTH Stephen’s! The Sales Rep and the Site Manager. Both are genuinely lovely people, they were both very helpful, explaining everything clearly to us and ensuring that we understood each and every aspect of our new home.

Stephen W and his team have done an amazing job with regards to the build of our home. I love the fact Stephen W has been snagging the work completed himself, ensuring that he has made notes of anything that is not to the best standard, thank you!

Stephen (Sales Rep), he has been lovely from day one! He is very supportive and patient, thank you so much for all of your support.

We loved our home demonstration today and can’t wait to move in.

Thanks Both! Have a lovely Christmas,

All the best,
Lucy and Oliver

Rowland Homes have begun a new development on Nell Lane, Leyland. A pipe has been put directly on to the lane and surface water from the site has flooded the lane and onto the A49 which is a main road. When contacted Rowland homes took zero responsibility for the flooding caused by their actions

Bought a new build at Blackpool. Very first house ever bought. First year and we’ve had leak from en-suite but they were quick to fix so all good. Found a hole in stairs which hand could go through but again they fixed so all good. After 15 months of being in house we lost three tiles off roof in a slight wind, and they wouldn’t help as according to them they don’t cover roofs, even under the NHBC new build contract. So we had to pay privately to get roof fixed. We have also had to have back garden redone as was like a mud bath in first six months as they just put clay down. Still trying to get company to help us with roof costs but they seem to be ignoring our emails now.

The site manager is extremely friendly and you feel you’re listened too and supported long after moving in.

Customer service experience has been fantastic. All issues and snagging have been dealt with swiftly and communication has been excellent throughout. Would highly recommend.

I don’t often write reviews however I’m taking a minute or two to say how wonderful certain staff have been on Richmond Point from the sales staff who were incredibly friendly and helpful to the amazing after sales service being the site manager, Pete.
He has been invaluable along with his team of trades people.

I have moved from a beautiful, large Victorian house in Lytham.
With new life changes I pondered on getting a new build thinking it would hopefully give me some reassurance knowing that if I had any issues then I had the security of the guarantee and support with ongoing issues.
Never living in a new build property I was a little sceptical but I heard Rowland homes had a good reputation. I’m so pleased I went with this company as their site manager Pete has been nothing but professional, supportive, polite and incredibly efficient at dealing with issues on my snag list; delegating to wonderful trades people who have all been excellent.
Pete the site manager must be incredibly busy as the development is extremely large however he makes you feel like you’re no 1!
He always has a smile on his face, he’s receptive, goes above and beyond to reassure you, giving the upmost of professional support and importantly gets the issues dealt with promptly.

I would like to say a huge thank you to all the team but especially Pete who has taken away any anxieties associated with living in a new build, this has been invaluable to me in my transition to my new home,

Helen Leek

Site manager Pete at Richmond point is absolutely fantastic- can’t thank him enough for all his help and support

We moved to a new build property with Rowland Homes last week. From the moment we walked into the Marketing Suite to the collection of the keys we were looked after by Jordan Ross at Levens View in Ulverston he talked to us about our needs and suggested the types of property that would suit us. He guided us through the reservation process the selection of estate agents, potential solicitors and the optional extras to enhance our home. The whole process from reservation to moving in took about two months. The house is fabulous and the support of the Rowland Team and particularly “Jordan” has been exceptional.

Excellent house, excellent site, excellent support. Shout out to Jordan the sales executive who helped me every step of the way and provided first class customer service. He is wonderful. Any issues that inevitably arise are dealt with quickly & effectively by the site team. Thank you to all at Rowland for a great experience buying one of their stylish homes.

We bought a house at Levens View and Jordan was our main contact throughout. Jordan guided us throughout the process and kept us fully informed along the way of any details or updates to ensure that buying our house went smoothly. Jordan was friendly, always available to answer any of our numerous questions and ensured that what could have been a long process went without issues. Having never purchased a new build before, we found Jordan's wealth of knowledge incredible and he was able to also guide us through working with the solicitors and the paperwork required.

Our first experience of Rowland homes was a visit to the Jubilee gardens show homes in Euxton,
We were very impressed with the different styles available and the actual build quality of the homes. We looked at other builders within a 10 mile radius but none of them came anywhere near to the homes on offer at the Rowland homes in Euxton.
We went back a few weeks later to reserve our home, Stephen was excellent very helpful and made the experience of buying a Rowland home so easy and kept us informed throughout the whole process from initial deposit to completion.
Luke and sam the builders site managers did a fantastic job of sorting the few snags we found very promptly and very professionally, they are a great team at Rowland and have made our whole experience a very memorable one, thanks team Rowland you are the best.

We moved in to our Rowland Home at Jubilee Gardens, Euxton, 5 weeks ago now and are over the moon with everything!
Our experience started with Stephen in the sales office. He could not have been any more helpful or friendly if he tried. Our move was particularly stressful due to issues in the chain but Stephen did everything he could to ensure we did not lose the house and nothing was too much trouble.
On moving day, Sam, one of the site managers came to make sure everything was OK and from that point on Luke has looked after us. Luke has provided an exceptional service too. He's text us every week to make sure everything has been OK, let us know when he was on holiday and alternative arrangements and made sure our snags were sorted promptly and when I say snags, they were minimal. We are blown away with the quality and general finish of the house. If you are reading this and thinking of moving to this site I'm sure you will not regret it. The area is lovely, the houses are fab and the service outstanding.

We are delighted to share our experience after moving into our new home in Jubilee Gardens. The entire process has been seamless, thanks in large part to the exceptional staff. A special shout-out to Stephen, who was instrumental throughout our journey, making everything significantly easier for us.

Additionally, Luke and his team have been incredibly supportive as we settled in. They responded promptly to any issues we encountered and consistently went above and beyond to ensure our comfort.

Based on our experience, I would recommend Rowland Homes. They have truly made our moving experience enjoyable and stress-free!

My experience so far with Rowland homes has been great.

It begun from the sales office where I met Stephen, he made my experience stress free. This is because of how passionate he is about his job. He ensured that everything went according to plan and the process, beginning from when we reserved our home till the completion stage was nothing short of amazing.

Stephen then handed us over to Luke, who is one of the site mangers. He has been extremely helpful and gone the extra mile when required. He took full responsibility and ensured that all our snugs were taken care of. There have been times where he has sent us text messages to check up on us just to make sure that everything is ok.

Luke's site team have also been very helpful and passionate about their work.

Both people are just a breeze of fresh air, I would highly recommend Rowland homes Euxton, Chorley