Royaldesign.co.uk Reviews 

My mother ordered me some homeware from this company in November, with plenty of time before Christmas. They said they were attempting delivery time after time – she kept staying in during the hours they said (and these were huge slots, like 12 hours) and nobody ever came. Eventually, she called to complain and they agreed to return the goods and issue a refund. Multiple phone calls later, they've emailed saying it'll be around 3 weeks for her to receive her money. Reading these reviews, it's obvious this is a SCAM company and they have no intention of refunding her. Avoid at all costs.

Extensive products with unsatisfactory customer support. We purchased a chair through their online shop, and it arrived in a box with no protective covering. As a result, one leg of the chair was completely destroyed: cracked and split into two pieces. We contacted customer support within just 15 minutes of delivery to report the damage, yet we never received any response. We repeatedly tried reaching out through multiple email addresses and phone calls, but no one answered. Being completely ignored after receiving a clearly damaged product is extremely frustrating and totally unacceptable.

Ordered a table on 8th December. Got confirmation it was in stock and would be shipped in 1-4 days.
Received an email from Fedex: estimated delivery on 17th December. But they actually arrived the day before when nobody was at home.
Since then, I have been receiving emails every morning saying my item will be delivered the following day, but they actually are not attempting delivery.
I contacted Royal Design who has not helped.
I asked them to recall the shipment and refund my order. They said they would do that over 10 days ago, but I am still getting daily emails from Fedex for "tomorrow". I tried to submit a complaint via the website, but get the message "an error occurred". I tried to call them on +44 20 8089 9950 but I get a message that the number does not exist.

The light fitting I bought arrived damaged - I emailed immediately and it has so far taken THREE months to try and sort this. Never will use this company again. Such poor customer service.

I am extremely disappointed with my experience with Royal Design. I ordered pottery, but it arrived shattered on two separate occasions. While the courier is partly at fault, the damage was largely due to inadequate packaging for such fragile items.

After the second failed delivery, the "Reklamation" department finally agreed to a full refund on December 20, 2025, promising it would arrive within 10 business days. It has now been nearly a month, and despite following up, the funds have still not appeared in my account.

It is unacceptable to leave a customer out of pocket for this long after multiple service failures. I am now forced to involve my bank to recover the funds.

Order Number: 105434971 Replacement Ref: F259337

Had an issue with the very expensive bedding that I ordered being delivered in an opened box the was left in the rain staining the contents.
Communicated this to customer services who haven’t responded to resolve this. Five email since the start of December AND asked for the issue to be escalated. No reply.
I would try and order whatever you are looking for from another supplier as there is NO ANSWER CUSTOMER SERVICES AT THIS COMPANY.

I am updating my previous review to warn others. After posting, the company finally contacted me and promised a full refund within 2–5 days for the items I never received.

It has now been three weeks and the refund has not arrived. My subsequent emails have been completely ignored, and no one answers the phone. At this point, I have to consider this a scam and will be initiating a chargeback with my bank and will report the company to Trading Standards.

I ordered two Kay Bojesen wooden figures last week, on sale at a really good price. The order was straightforward and the items have arrived in confirmed delivery time of a few days and in perfect condition. Very happy with my purchase.

There was a lengthy delay in my order arriving. There were some products which I wanted to return and began the return process only to find there is a £19 charge to return small and medium items. Good luck if you have something bigger because that will cost you £150! This is not made clear when ordering.

While they sell interesting items at reasonable prices, the overall experience was frustrating. Delivery took forever to happen, since FedEx didn't deliver in the timeslot initially allocated, meaning you basically need to be home the whole day waiting for them. There's also no option to pick up the parcel from elsewhere or have it delivered over the weekend. This makes it quite difficult for those of us who work full-time.
On top of that, the packaging wasn't secure at all: the box arrived half-opened and, although no items were missing, the shampoo I had ordered had spilled onto the other items.

Item never arrived and I didn't even get a confirmation email after my payment was taken! After emailing them asking about the order I received no reply - do not use this merchant they are rubbish!! Have had to open a dispute with my bank to get a refund - annoying because it's Xmas time so could really do with the money now.

I am absolutely furious about my order I’ve received. Royal Design packaged extremely fragile bowls on top of each other with no cushioning, just a tiny thin piece of brown paper which provides no support - which has resulted in one of each product I bought arriving shattered after an extremely long delivery time from Sweden. There is zero bubble wrap in this order which was sent it internationally to the UK with very fragile items. However the same type and brand of plates I ordered came in individual cardboard boxes for protection - so I’m utterly confused why they would pack the item in such pathetic way. Absolutely Shocking. I am now also concerned that the structural integrity of the other bowls below are compromised.

On top of this, I tried to use their online form to send off my claim request and it simply did not work. I then had to write everything out again in email - and over 3 working days later and still zero response from their customer service leaving me in a difficult position in the Christmas period.

Given I’m a first time customer, I would heavily advise everyone to avoid Royal Design - unless you enjoy stress and disappointment.

Six months after buying a lamp which arrived without adequate charger, 15 emails, many photos and videos later, I still can not charge the lamp!!! Are there even real people working in this company? Does anyone actually read the emails? Why does it take over a week to reply? Why can’t they just sort the charger??? Or give me my money back and get rid of the problem… but no, they keep asking for the same information, same photos, same videos and no one actually looks at any of it. I can only recommend not to deal with with this company.

I purchased a lamp over three weeks ago Royal design uses FedEx who attempted to deliver during the day while I was at work with no option to leave it or pick up and after seven at times FedEx stop trying and I asked for a refund to watch the customer service people haven’t responded in a week

An Absolute Circus of a Company — Avoid Royal Design at All Costs
If I could give Royal Design zero stars, I would. My experience has been nothing short of astonishing in the worst possible way.
I placed my order in May for an August delivery as the item was not in stock but I still had to pay. Well, August came and went with no updates, no communication, nothing. I chased them—several times—and only then was I casually informed that the new estimate was November. Again, no proactive updates, no explanation.
When I chased again (because of course they didn’t contact me), I was met with the most useless, non-answers imaginable:
• “They were expected to arrive then, but unfortunately I cannot confirm that they have arrived yet.”
• “It seems that the items have been delayed once again. But we have no new estimated delivery date.”
• “The delivery information we’ve given is based on what we get from the supplier… we haven't gotten great updates from the supplier.”
So basically: zero responsibility, zero accountability, zero customer service.
Meanwhile, they’ve been sitting on my money for months. Not a shred of concern for the inconvenience, the delays, or the fact that customers depend on the products they purchase.
Their “solution”?
Cancel your order.
As if that magically compensates for months of wasted time, terrible communication, and an experience that feels more like dealing with the Wild West than a professional retailer.
To make matters worse, there’s no real complaints process, no escalation, no sense that anyone in the company is accountable for anything. Just a string of vague excuses and a shrug.
Save yourself the frustration and shop elsewhere.

ABYSMAL! I buy what I think is a small side table but after a couple of months waiting, I only receive the top. I ask if there is a delivery issue? It takes a long time to find out that no, I apparently misunderstood their website and only bought the top! Now I must pay more for the bottom! And if I wish to return it, then they will charge me £150 when I paid £160 in the first place! What on earth is this company? Their online chat is not working. Nobody answers the phone. Their email responses take ages and then they only answer half of what you ask them. This feels like a scam.

I ordered an expensive lamp that arrived in perfect condition (so no damage during transit) but when I went to turn it on, I realised it was faulty and wouldn’t turn on. These things happen, but I reached out to customer service weeks ago and I’ve heard NOTHING from them. Very, VERY poor customer service for a luxury brand retailer. I now have a Louis poulsen lamp that doesn’t turn on that cost me hundreds 😥 I wouldn’t order from this company again for that reason and if I don’t hear from them soon, I plan to report the company as this is actually illegal.

Ordered over a week ago. Item was supposedly in stock but heard nothing since, emailed to ask where my order is and heard nothing back, going to try and get PayPal to cancel the order. Avoid!!

Ordered a set of plates from this store for my wife Bday, as she was desperate for Villeroy and Boch tableware.
The order was above 300 pounds and we both were super excited.
However, when the box has arrived and we opened it, to our big disappointment 4 items were smashed and moreover nothing was protected in the bubble wrap (this is a miracle that out of 20 pieces only 4 was shamed.
My wife had a terrible evening as she was crying and nothing I could do about it.
I contacted Royal Design and received automatic response that I will be contacted within 48 hours and nothing happened after that and still didn't get any news from them.

If any representative reads this comment, CONTACT ME ASAP, AS I NEED A REPLACEMENT!!!!

Ordered an armchair that they had 4 of 'in stock', and a matching footstool. The footstool came on the expected delivery date (a few days after ordering it). The armchair still hasn't come. Some customer service agents tell me it got lost at the warehouse and it will come 6 weeks after I ordered it. Some tell me it's at the warehouse being packed right now. The order number shows me no tracking information. When they say something is 'in stock', it likely is not. This company is at least a shambles or potentially a scam. If you can order from other sites, I would highly recommend doing so. I currently have no armchair, no idea if it will ever turn up, and no idea if I will ever get a refund if it doesn't.

I can see that they reply to these with generic apologies, never really fixing anything. Which says a lot about how they operate.

UPDATE: they replied via email after I wrote this review, saying there was a technical error in the warehouse and that they had done all they could to get it shipped that day. 1 week later, no updates, no more information.