The delivery address on my shipping notification was wrong. I sent three contact forms correcting it. Apart from automated receipts I heard nothing. On the delivery day I phoned. I was told that it be... Toon meer
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Lees wat reviewers zeggen
I bought two Palissade stackable garden chairs + cushions and two Light No 1 outdoor lamps. **Positives: Great design and quality of products, products as described on website. The Light No 1 ou... Toon meer
Bedrijf heeft geantwoord
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July. Upd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
2,9
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2K reviews
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Terrible delivery service to the UK
The delivery address on my shipping notification was wrong. I sent three contact forms correcting it. Apart from automated receipts I heard nothing. On the delivery day I phoned. I was told that it be corrected and the delivery rescheduled the day after. Nothing arrived. I received an email several days later saying the delivery had been refused. Not true. It took another phone call, a new order and another week to finally receive my item.
3 september 2026
Ordered an item that shows being in…
Ordered an item that shows being in stock, received a Swiss Post notification that delivery is scheduled but actually they never dispatched the product. Contacted customer service twice, no feedback at all…
3 september 2026
Review zonder uitnodiging
Terrible experience with Made In…
Terrible experience with Made In Design. I ordered some HAY garden furniture and the delivery service was honestly horrendous. I stayed in for two days in a row after being told the order would be delivered, but on both occasions there was no delivery attempt and very little communication.
When the furniture finally did arrive, the delivery driver simply dumped everything on the pavement outside my house and refused to help me move any of it, despite the fact I was standing there holding my baby. He also left all of the pallets behind for us to dispose of ourselves.
For furniture at this price point, I expected a much better level of service. The whole experience was incredibly frustrating and I would not order from Made In Design again.
28 augustus 2026
Review zonder uitnodiging
Great products but delays in delivery
I bought two Palissade stackable garden chairs + cushions and two Light No 1 outdoor lamps.
**Positives: Great design and quality of products, products as described on website. The Light No 1 outdoor lamps give a lovely soft light (three different settings) and I love that they're both chargeable via USB and have solar panels. The chairs are super comfortable and feel like they'll last forever.
Helpful and responsive customer service agents on the Made in Design tel line.
**Negatives: delayed delivery and very poor communication by the courier, repeatedly missed deliveries.
15 augustus 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We are very sorry for this delay and sincerely apologise for the inconvenience caused.
Unfortunately, the delay is due to the carrier, and we understand your frustration after the several delivery dates that were announced.
According to the latest tracking information, your order is currently out for delivery today. We hope it will reach you shortly.
We sincerely apologise again for the inconvenience and thank you for your patience.
Kind regards,
Julie, customer service
Non-existent customer service
Non-existent customer service. Absolutely useless. Please don’t use this company because if you encounter a problem with your order you will not be able to speak to a customer service agent. You will instead receive an email that your order has been held up in transit and to contact the retailer. You call the retailer - MadeinDesign - only to be placed on hold and told by an automaton that all agents are busy, to call back later - and you are cut off. You call back later. The same thing happens. You try again. The same. You go to the website but are stymied again. No further updates are issued and you have zero way of knowing if you will ever receive your order. Hopeless.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Nicola,
We are very sorry for the experience you have had and, above all, for the lack of communication and difficulty you encountered when trying to reach our customer service.
We completely understand your frustration. This is certainly not the level of service we aim to provide, even during particularly busy periods when our customer service advisors may unfortunately be very difficult to reach.
Please be assured that your request is being properly handled by our customer service team. The issue with your order is unfortunately related to the carrier, and we are already in contact with them to clarify the situation. We have followed up with the carrier again and are currently awaiting their response.
As the issue is occurring during transit, we are unfortunately unable to intervene directly in the carrier's delivery process. However, we are actively following up on the matter and will get back to you as soon as we receive further information from them.
We sincerely apologise again for the inconvenience and frustration caused, and we thank you for your patience and understanding while we work to resolve this with the carrier.
Kind regards,
Julie, customer service
Site non fiable
3eme tentative de livraison échouée.
3eme journée complète bloquée à la maison.
L’argent versé pour la commande, lui, est bien prélevé depuis le passage de la commande le mois passé.
Le service client est inexistant et les promesses non tenues à chaque fois.
Site à fuir.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour Lucile,
Nous vous présentons nos plus sincères excuses pour cette succession de dysfonctionnements et pour l'extrême frustration subie tout au long du processus de livraison.
Un tel enchaînement de créneaux manqués, d'informations contradictoires et de rendez-vous non honorés est totalement inacceptable. Si la gestion des livraisons de mobilier volumineux est confiée à des prestataires de transport spécialisés dont nous dépendons directement pour le dernier kilomètre, cela n'excuse en rien le manque de visibilité et les désagréments occasionnés pour vous et votre épouse.
Après vérification de votre dossier, nous vous confirmons que votre table Fermob a bien été livrée à votre domicile le 14 août.
Conscients du préjudice subi et du temps perdu, nous allons procéder au remboursement intégral de vos frais de livraison à titre de geste commercial.
Nous remontons immédiatement cet incident auprès de la direction de notre prestataire de transport afin que de tels dysfonctionnements ne se reproduisent plus.
Nous vous renouvelons nos excuses et restons à votre entière disposition.
Bien à vous,
Julie, service clients
Livraison sans cesse reportée / nombreuses journées bloquées au domicile
Rien n'a fonctionné ici.
J'ai commandé une table Fermob le 14/07/2026 déjà censée être livrée depuis 3 semaines.
Qui peut se permettre de commander des meubles en ligne et de rester plusieurs jours à la maison pour attendre leur livraison? Eh oui attention, la livraison sans signature est impossible chez Made In Design...
Cette société ne se donne pas les moyens de ses ambitions. La vente en ligne ne s'improvise pas et il semblerait que cette société soit complètement perdue.
Je vous déconseille de passer par eux, sauf si vous êtes sans emploi et immobilisé à votre domicile (même si dans ce cas vous n'aurez probablement pas les finances pour vous approvisionner chez eux).
En détail:
La commande était d'abord censée arriver le 21/07 (j'avais bloqué ma journée pour l'occasion et une confirmation avait été reçue 2 jours avant encore) mais non le livreur est finalement passé le 20/07.
Un courrier laissé dans ma boîte aux lettres m'a permis de reprogrommer la livraison, ce que j'ai fait en date du 24/07. La livraison a été annulée le jour prévu à 15h (info dispo sur le site du transporteur mais aucun appel ni notification par email).
J'ai appelé le service client le 29/07 à qui j'ai expliqué la situation, décidé à trouver une solution, et nous avons convenu d'une date de livraison au 11/08. La personne du service client m'a confirmé le même jour par mail avoir convenu avec le transporteur d'une livraison le 11/08.
Le transporteur s'est pourtant représenté à mon domicile le 30/07 à 07h30 alors que personne n'était présent. J'ai ensuite reçu d'autres notifications de livraison au 01/08, 02/08 et 03/08. Sans passage heureusement car j'étais absent à ces dates.
Depuis, j'ai contacté plusieurs fois le service client pour clarifier la situation et confirmer le jour de livraison au 11/08.
Mais non à chaque fois une personne différente au téléphone m'a confirmé que la livraison allait se faire le 11/08 même si le transporteur ne me contactait d'aucune manière.
La livraison aurait du arriver aujourd'hui, raison pour laquelle c'est cette fois ma femme qui se bloque au domicile toute la journée. Il est 17h00 et je suis toujours sans nouvelles. Je viens d'appeler le service client qui m'assure que la livraison peut encore se faire car le livreur est censé passer entre 7h00 et 18h00.
Ce même service client se dit incapable de contacter le transporteur...
Passez votre chemin ce site n'est pas fiable.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour,
Nous vous présentons nos plus sincères excuses pour cette succession de dysfonctionnements et pour l'extrême frustration subie tout au long du processus de livraison.
Un tel enchaînement de créneaux manqués, d'informations contradictoires et de rendez-vous non honorés est totalement inacceptable. Si la gestion des livraisons de mobilier volumineux est confiée à des prestataires de transport spécialisés dont nous dépendons directement pour le dernier kilomètre, cela n'excuse en rien le manque de visibilité et les désagréments occasionnés pour vous et votre épouse.
Après vérification de votre dossier, nous vous confirmons que votre table Fermob a bien été livrée à votre domicile le 14 août.
Conscients du préjudice subi et du temps perdu, nous allons procéder au remboursement intégral de vos frais de livraison à titre de geste commercial.
Nous remontons immédiatement cet incident auprès de la direction de notre prestataire de transport afin que de tels dysfonctionnements ne se reproduisent plus.
Nous vous renouvelons nos excuses et restons à votre entière disposition.
Bien à vous,
Julie, service clients
Taken my money and disappeared!
I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July.
Update is that following this review I was contacted. I am relieved that they are genuine- I was starting to worry.
I am awaiting delivery but more confident now.
24 juni 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
Thank you for updating your review. We are sincerely sorry for the anxiety and delay you experienced while waiting for a response to your emails. We completely understand how concerning it is when communication falls short, especially after placing an order.
While we are glad our team has now been in touch, we unfortunately cannot locate your specific account directly from this review as there is no order reference attached.
If you need any further assistance or real-time tracking updates for your delivery, please feel free to reply with your order number or reach out directly to our team. We are monitoring your situation closely to ensure your items arrive safely and as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Julie, customer service
Utterly appalling no customer service
Utterly appalling. Avoid like a plague. I wanted to buy one kettle and there was an error putting through two. I immediately filled out a form to say it was an error, do not send and refund one. They replied to say it would have to be sent and then return it. There is no return label in the box. There is no return system online. You have to message them to request a return. I have now sent 4 messages and called (the customer number does not work, so I had to call the interior design line). Still no return address or details sent to me. Remove service from customer service there is none. I am now having to threaten a letter before action just to get return details. Still nothing. Do not use this company, go elsewhere and save yourself the stress.
24 juli 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello steve,
We are deeply sorry to read about your experience and the frustration this situation has caused. We completely understand your annoyance regarding the duplicate order and the difficulties you have encountered in getting a return response from our team.
This is certainly not the level of service we aim to provide. Unfortunately, without a name or order number attached to this review, we are currently unable to locate your account and send you the return label directly.
Could you please provide us with your order number or contact us directly with your order details? As soon as we receive this information, we will prioritise sending you the return instructions and resolving this issue for you immediately.
We sincerely apologise for the stress caused and hope to sort this out as quickly as possible.
Kind regards,
Julie, customer service
Designerstück ist nur billiger Chinaschrott
Ich habe eine Design-Gartendusche Aqua Lux von Seletti gekauft und es ist ein absolutes Desaster. Zahlung per Paypal war nicht möglich, die Lieferung verzögerte sich und geliefert wurde billiger China-Schrott. Rohre undicht und verbogen, Brausekopf verbeult und das ganze Ding steht schief. Der Widerruf aus Deutschland per Kontaktformular weil alle Mailadressen versteckt sind wurde nach einem Monat noch nicht bearbeitet. Ich kann vor diesem betrügerischen Geschäftsgebahren nur warnen.
22 juni 2026
Review zonder uitnodiging
Antwoord van Made In Design
Guten Tag,
wir bedauern die entstandenen Unannehmlichkeiten sowie die Bearbeitungszeit Ihrer Anfrage aufrichtig.
Aufgrund des Schlussverkaufs hat unser Kundenservice ein besonders hohes Anfrageaufkommen verzeichnet, was ausnahmsweise zu längeren Antwortzeiten geführt hat.
Ihre Anfrage wurde nun bearbeitet. Unser Kundendienst hat Ihnen einen Rücksendeschein sowie ein Rücksendeetikett zugesandt, damit Sie Ihre Bestellung an uns zurücksenden können.
Sobald Ihre Rücksendung in unserem Lager eingegangen ist, erfolgt die Rückerstattung gemäß unseren Geschäftsbedingungen innerhalb von maximal 14 Tagen.
Wir danken Ihnen für Ihre Geduld und entschuldigen uns nochmals.
Mit freundlichen Grüßen,
Clara, Kundenservice
Product arrived without power leads
I ordered table lamps, but both arrived without the required power leads, making them unusable straight out of the box.
I contacted customer services immediately using the online contact form but have received no response. I also tried calling the customer service number several times, but the call disconnects after selecting the option relating to an existing order.
It is extremely frustrating to receive incomplete products and then be unable to contact anyone to resolve the issue.
4 juli 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We are sincerely sorry that your lamps arrived with missing parts, and we also apologise for the delay in responding to your request.
We hope that the solution found since then has met your expectations and that you are now satisfied with your lamps.
Julie,
Made In Design Customer Service
I have received an incorrect item as…
I have received an incorrect item as part of my order and have been waiting two weeks for someone to get back to me with the return process. The phone line hangs up on me every time i call and despite providing all information that was requested including proof it was sent in error i'm getting no where
25 juni 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Mark,
We are very sorry to hear that your experience did not meet your expectations, and we sincerely apologise for the delay in handling your request.
Due to our sales period, our response times have unfortunately been longer than usual. However, your case has now been taken care of by our Customer Service team.
A return has been arranged for the incorrectly received item. As soon as it is returned to our warehouse, we will process your refund as quickly as possible.
We appreciate your patience and sincerely apologise again for the inconvenience caused.
Kind regards,
Julie, customer service
Sehr zufrieden
Habe eine Teppich bestellt und bin total zufrieden damit, sieht noch besser und wertiger aus als erhofft. Wurde auch schnell geliefert.
7 juli 2026
Review zonder uitnodiging
Would recommend. Customer Support very helpful
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that comms via email were not working properly, which is why it's not 5 out 5. But once that's fixed in the CS solution then all the rest is good. Lead times are in line with other stores/websites.
5 juni 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
Thank you very much for your positive feedback!
We are delighted to hear that your experience met your expectations. Your satisfaction is our greatest reward.
We look forward to welcoming you back soon on Made In Design!
Julie, Customer Service
Frechheit
Lieferung 30€, Rücksendung 99€ und die Holzpalette, die bei der Lieferung unbedingt bei mir bleiben sollte, ist in der Rücksendung nicht enthalten. Frechheit !
19 juni 2026
Review zonder uitnodiging
Antwoord van Made In Design
Guten Tag Dennis,
es tut uns leid zu hören, dass Sie mit Ihrer Erfahrung nicht zufrieden sind.
Leider haben Sie in Ihrer Bewertung Ihre Bestellnummer nicht angegeben, sodass wir keinen Zugriff auf Ihre Akte haben und die von Ihnen erwähnten Punkte bezüglich der Rücksendekosten und der Palette nicht überprüfen können.
Wir bitten Sie, sich unter Angabe Ihrer Bestellnummer an unseren Kundenservice zu wenden. Dann können wir Ihren Fall im Detail prüfen und Ihnen die notwendigen Erklärungen geben.
Mit freundlichen Grüßen,
Eva, Kundenservice
Careful - deceiving delivery date
Careful. Borderline scam…. Delivery 3-5 days from dispatch.
They advertise ‘in stock’ - 2 weeks later confirm that delivery is in another 3 weeks.. so 5 weeks total.
For simple garden chairs
11 juni 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Thomas,
We are sincerely sorry to hear about your experience and the frustration caused by the important delay. This does not reflect the standard of customer service we aim to provide.
We would very much like to look into this and find a solution for you. However, as you did not leave your order number in your review, we cannot access your file or track your request.
Please could you reply to us here with your order number? As soon as we have this information, our team will take action to resolve this for you.
Thank you for your patience.
Best regards,
Julie, customer service
Good service on purchasing
Good service on purchasing, good price and excellent product. Some issues with getting the chairs over from France.
25 mei 2026
Antwoord van Made In Design
Hello,
Thank you for your review.
We are delighted to hear that you are pleased with our prices and that the chairs met your expectations!
We have experienced major issues with our shipping carrier due to internal problems on their side. Please be assured that this situation is actively being resolved by their team.
Thank you for your patience.
Best regards,
Best regards,
If there was no stars rating then would…
If there was no stars rating then would give this company this rating. I have been trying to obtain a faulty part for my light for 5 months. I have had numerous promises that it is on its way. The customer service has been terrible and also because they are based in France they rely on the fact that people won’t take it further . Please do not use this site - use a trusted retailer.
6 januari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Jane,
We are sincerely sorry to hear about your experience and the frustration caused by this replacement part. This does not reflect the standard of customer service we aim to provide.
We would very much like to look into this and find a solution for you. However, as you did not leave your order number in your review, we cannot access your file or track your request.
Please could you reply to us here with your order number? As soon as we have this information, our team will take action to resolve this for you.
Thank you for your patience.
Best regards,
Julie, customer service
Katastrophal
Ich hab einen Tisch von Pols Potten bestellt.
Er ist aus Keramik und war ohne jeden Schutz im Karton. Das Paket war auch von außen nicht gekennzeichnet, dass es sich um zerbrechliche Ware handelt. Nun ignoriert die Firma mich. Weder äußert sie sich dazu, ob ich Ersatz oder mein Geld zurück bekomme. Noch ob sie das kaputte, schwere Monster zurück haben wollen, oder ob ich es entsorgen muss. Ich befürchte das Schlimmste und hoffe, es sind keine Betrüger. Aber die anderen Bewertungen ängstigen mich, es geht um viel Geld.
3 juni 2026
Review zonder uitnodiging
Antwoord van Made In Design
Guten Tag,
es tut uns aufrichtig leid, von Ihrer Erfahrung und der Frustration zu hören, die dieser beschädigte Artikel bei Ihnen ausgelöst hat. Dies entspricht nicht dem Standard des Kundenservices, den wir anstreben.
Wir würden uns sehr gerne mit dieser Angelegenheit befassen und eine Lösung für Sie finden. Da Sie jedoch in Ihrer Bewertung keine Bestellnummer angegeben haben, können wir nicht auf Ihre Akte zugreifen oder Ihre Anfrage nachverfolgen.
Könnten Sie uns bitte hier Ihre Bestellnummer mitteilen? Sobald wir diese Information haben, wird unser Team Maßnahmen ergreifen, um das Problem für Sie zu lösen.
Vielen Dank für Ihre Geduld.
Mit freundlichen Grüßen,
Eva, Kundenservice
Dont bother find another supplier
Items were faulty as they didn’t turn on but after a week all I got was a request from photos of the packaging. Totally useless and unacceptable non customer service.
3 juni 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We are sincerely sorry to hear about your experience and the frustration caused by this faulty item. This does not reflect the standard of customer service we aim to provide.
We would very much like to look into this and find a solution for you. However, as you did not leave your order number in your review, we cannot access your file or track your request.
Please could you reply to us here with your order number? As soon as we have this information, our team will take action to resolve this for you.
Thank you for your patience.
Best regards,
Julie, customer service
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