The delivery address on my shipping notification was wrong. I sent three contact forms correcting it. Apart from automated receipts I heard nothing. On the delivery day I phoned. I was told that it be... Toon meer
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I bought two Palissade stackable garden chairs + cushions and two Light No 1 outdoor lamps. **Positives: Great design and quality of products, products as described on website. The Light No 1 ou... Toon meer
Bedrijf heeft geantwoord
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July. Upd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
2,9
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great design and delivery as stated.
13 maart 2026
Antwoord van Made In Design
Hello Glenys,
Thank you so much for your positive feedback!
We are delighted to hear that you are pleased with the design of your new item and that our delivery service met your expectations.
We look forward to accompanying you again in your future interior design projects!
Julie, customer service
Defaced Product + Poor Service
Bought a limited edition collab item with a unique numbered box they stickered all over for the delivery. Ten days to respond to my email and then offered a £10 gift card which is pointless as I wouldn't buy from them again.
13 maart 2026
Antwoord van Made In Design
Hello Luke,
We are sincerely sorry for the disappointment caused by the handling of your order. As a design enthusiast, we completely understand that for a limited edition collaboration, the numbered box is an integral part of the item's value and should have been protected.
We have shared your feedback directly with our warehouse and preparation teams to ensure this does not happen again. We also apologise for the initial delay in our response and for the fact that our first proposal did not meet your expectations.
Our customer service team is reaching out to you again today with a new solution to better address the situation. We truly hope to regain your trust.
Best regards,
Julie, customer service
Fabulous website offering everything…
Fabulous website offering everything you could wish for!My order was delivered from the EU quickly and with tracking updates.Would absolutely recommend Made in Design .
5 maart 2026
Antwoord van Made In Design
Hello Elizabeth,
Thank you for your trust and for such a positive recommendation! We're glad we could provide a smooth, fast, and transparent delivery for your order.
We look forward to helping you find your next design favorite very soon!
Julie, customer service
Antwoord van Made In Design
Hello Nicky,
Thank you so much for your feedback! We are thrilled to hear that you love your new Alessi kettle. It is indeed a true design icon that adds so much style to a kitchen! We are also glad that you found our website easy to use and our service efficient.
We look forward to your next visit!
Julie, customer service
Happy with the design and finish
Happy with the design and finish, and pleased with the product - I feel I made a good decision.
2 maart 2026
Antwoord van Made In Design
Hello Martin,
Thank you for sharing your satisfaction! We are happy that the design and finish met your expectations. It sounds like you indeed made a great choice!
We look forward to serving you again in the future!
Julie,
Des voleurs
Cette boutique en ligne est une véritable honte.
Nous avons acheté une lampe Kartell Space pour Noël sur le site Made in Design. Dès la réception, celle-ci n’a jamais fonctionné.
Nous avons contacté le service client afin d’obtenir un échange ou un remboursement. Leur réponse : refus, au motif que nous n’avons plus le carton d’emballage.
Or, la lampe est toujours couverte par la garantie légale de conformité prévue par le Code de la consommation.
Conformément à l’article L217-3 du Code de la consommation, le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la délivrance du bien.
Selon l’article L217-8, en cas de défaut de conformité, le consommateur a droit à la réparation ou au remplacement du bien. Et lorsque cela est impossible ou refusé, l’acheteur peut obtenir le remboursement.
Le fait de ne plus disposer du carton d’emballage d’origine ne supprime en aucun cas ces droits légaux.
Face à ce refus de respecter leurs obligations légales, nous envisageons désormais une procédure devant le tribunal compétent.
Acheter un produit neuf qui ne fonctionne pas et se voir refuser toute solution est inadmissible.
Je déconseille fortement, ils vendent des lampes hors de prix, qui ne fonctionnent pas !
1 maart 2026
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour,
Nous sommes sincèrement navrés de lire votre expérience. Recevoir un produit défectueux, surtout pour Noël, est une situation très frustrante et nous comprenons parfaitement votre mécontentement.
Nous souhaitons vivement remédier à ce problème. Cependant, vous ne nous communiquez pas de numéro de commande et sans numéro de commande, il nous est techniquement impossible d'identifier votre dossier pour que notre service client puisse intervenir.
Pourriez-vous nous communiquer votre numéro de commande, s'il vous plaît ?
Soyez assuré que nous prenons très au sérieux la garantie légale de conformité. Dès réception de ces informations, nous reprendrons votre dossier en priorité pour trouver une issue favorable et corriger cette situation.
Bien à vous,
Julie, service clients
my kettle was faulty as the filter had…
my kettle was faulty as the filter had broken off, sent an email, within a couple of days was offered a full refund, I asked for the same kettle as I have the toaster, it was no problem, they sent me a new kettle, no fuss at all, brilliant customer service and very on the ball
12 februari 2026
Antwoord van Made In Design
Hello Kelly,
We are so happy we could help! Thank you for highlighting the 'no fuss' experience with our team. We know how important it is to have a reliable service when something goes wrong, and we’re glad you're now fully set up with your matching kettle and toaster.
Enjoy your new kettle!
Julie, customer service
It was a birthday present
It was a birthday present - arrived on time was easy to order and get delivered elsewhere
12 februari 2026
Antwoord van Made In Design
Hello Jane,
Birthday mission accomplished! We are thrilled that our service made your gifting experience easy and stress-free. Thank you for your feedback and your trust.
We hope to see you back on our site very soon!
Julie, customer service
Tom Dixon cushion order
Tom Dixon cushion order
Excellent service and good delivery time, would definitely use this company again
26 februari 2026
Antwoord van Made In Design
Hello,
Thank you so much for your feedback! We are delighted to hear that you are satisfied with your Tom Dixon cushion and that our delivery met your expectations. Knowing that you would choose us again is the best compliment we could receive.
We look forward to your next visit!
Julie, customer service
Amazing service and beautiful glasses
Amazing service and beautiful glasses. Highly recommend seller.
26 februari 2026
Antwoord van Made In Design
Hello Lisa,
Thank you for this wonderful feedback! We're thrilled that both the product and the service met your expectations. Your recommendation means a lot to us.
See you soon on Made in Design!
Julie, customer service
Delviery was never attempted and the…
Delviery was never attempted and the product never arrived and tracking says it's being sent back to depot! When you call they put you on hold and then hang up. Each time I call now it seems to automatically hang up one me! I'm now left without lights and no answers from the company
24 februari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Justin,
We are sincerely sorry for the issues you've encountered with your delivery. This does not reflect the level of service we aim to provide, and we regret the frustration caused by the transport carrier's failed attempt.
Regarding your difficulty reaching us by phone, we are very surprised to hear this as our team is fully available and currently taking calls. We would never intentionally cut off a customer; this may be due to a technical glitch with the international line or a temporary peak in volume.
However, we cannot investigate what happened with your parcel or your tracking status because you have not provided an order Number.
Please update your review with your order reference or try to reach us again. Once we have your details, we will contact the carrier immediately to resolve this and get your lights to you as quickly as possible
Best regards,
Julie, customer service
Galère pour renvoyer mon article
Les prix sont intéressants mais assurez-vous de commander un article que vous ne retournerez pas car le service après vente est vraiment inefficace, ça fait plus de trois semaines que je tente de renvoyer un produit qui ne convient pas au niveau des couleurs et malgré plusieurs appels, je n'ai toujours pas reçu l'étiquette de retour. Les personnes au service client étaient aimables, mais rien ne bouge. Bref, il faut s'armer de patience, et je ne parle même pas de remboursement car on y est pas encore ...
24 februari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour Elise,
Nous vous présentons nos excuses pour ce délai inhabituel. Nous sommes ravis de lire que nos équipes ont été aimables lors de vos appels, mais nous regrettons que l'envoi de votre étiquette de retour n'ait pas encore été finalisé. Ce n'est effectivement pas le niveau de réactivité que nous visons.
Cependant, comme vous n'avez pas mentionné de numéro de commande dans votre avis, nous sommes dans l'impossibilité d'accéder à votre dossier pour générer cette étiquette immédiatement.
Pourriez-vous nous communiquer votre référence de commande en modifiant votre avis ? Dès réception, nous ferons le nécessaire pour que vous puissiez nous retourner le produit et déclencher votre remboursement dans les plus brefs délais.
Nous avons à cœur de corriger ce contretemps rapidement.
Bien à vous,
Julie, service clients
This company should not be allowed to…
Order number 200368956. This company should not be allowed to trade with UK. They are scammers. They follow no rules and they are extremely rude. All the information on their website is misleading. The information for delivery is not real no information you about their terms and conditions prior to ordering. When you discover the lie and call them they refuse to cancel the order, they force you to receive the goods and on your expense to return it back! But that's not it they use this company dsv.com to deliver it to you. This is based in UK. Once DSV.com contacts you, even if they know your address, they will refuse to deliver it in front of the house they say -kerbside delivery only. What that means is that you must accept to receive a pallet in the middle of the street, even if your package is just 30 kg. They do not reason with you and they dismiss you back to Made In Design. Stay away from this website. I can see that many others have had so many issues. I will report them to authorities. This is a scam.
23 februari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations, and we take your feedback regarding our delivery partner very seriously.
Please be assured that Made in Design is a legitimate company with over 20 years of experience; we are certainly not a scam. Regarding delivery, 'kerbside delivery' is a standard practice for palletized goods to ensure the safety of the drivers and the items, though we understand this can be frustrating for smaller parcels.
However, we cannot investigate your specific case or assist you with a return as you have not provided a Order Number.
Could you please update your review with your order reference or contact our customer service team directly? Without this information, we are unable to access your file and find a solution for you. We are committed to resolving this as soon as possible.
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello Raymond,
Thank you for your feedback and for your patience. We are delighted to hear that you are pleased with the quality of your Hay stools, even if the delivery experience was not what you expected.
We would like to clarify that Made in Design is a French-based company. Our products are stocked in and shipped from our warehouses in France, not Denmark (Hay being a Danish design brand).
Unfortunately, as you noted, your order was held at customs for two weeks. While this process is independent of our services, we sincerely regret that this situation delayed your photoshoot and impacted your experience. We are glad that everything has now been resolved and that the stools have finally reached you.
We hope to have the opportunity to provide you with a smoother experience in the future.
Best regards,
Julie, customer service
Do not buy from this place
I ordered 8 glasses, ended up receiving 2 glasses. Submitted an aftersales support request, they have been radio silent for a whole week. I tried calling their landline, no one picks up. Makes me wonder if it's because they have a poor operations team or if this seller is a scam.
4 februari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Lily,
We are sincerely sorry for the inconvenience and the delay in our response. This is certainly not the level of service we aim to provide.
We would like to investigate your case immediately to resolve this delivery error. However, as your username does not allow us to identify your file, could you please provide us with your order number?
With this information, our team will be able to take priority action to send you the missing items or issue a refund. Please be assured that we are doing our best to assist all our customers as quickly as possible.
Best regards,
Julie, customer service
Very happy with my purchase experience
This is my second order with Made in Design, the first time I had to return the product (as it did not fit my needs) and the return process was fast and easy, this time I kept the order, and I am very happy with both my new lamp and the overall experience.
16 februari 2026
Antwoord van Made In Design
Hello,
Thank you for your wonderful feedback! We're so glad your new lamp is a perfect fit and that your overall experience with Made in Design has been positive, from returns to new deliveries.
We can't wait to help you find your next design piece.
See you soon!
Julie, customer service
The after sales service is a disaster
The after sales service is a disaster. We ordered a lamp from Sarah Lavoine on the swiss website and when we opened the pack, we observed that one piece was broken. We made a after service request and after more than 10 days, still no answer on how to have the lampe replaced. How complicated can it be!
Every time I call, I get the same message, to be patient as they have delays in the answer! Really disappointing customer experience for a company that sells designer pieces!
Update: I have received your email and replied to you on Thursday. As mentioned in the email, due to the long delay of 11 weeks for replacement, we would rather opt for the reimbursement. Thanks in advance for replying to my email. Best regards
Anne Wyss
9 februari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Anne,
We sincerely apologise for the delay and the frustration this has caused. We understand that when you purchase a designer piece like a Maison Sarah Lavoine lamp, you expect a service that matches the quality of the product.
Please be assured that our after-sales team has been actively working on your request. The delay was due to the necessary coordination with our supplier to ensure a proper replacement. We have contacted you today with a concrete solution to resolve this situation as quickly as possible.
We are continuously working to reduce our response times and we thank you for your patience. We hope that once your lamp is replaced, it will bring you full satisfaction.
Best regards,
Julie, customer service
Perfect!!!!
11 februari 2026
Antwoord van Made In Design
Hello Hugo,
Thank you so much for this "Perfect!!!!" feedback!
We are thrilled to hear that your experience with Made In Design was flawless. Making sure every step of your journey, from browsing to unboxing, is a success is what drives our team every day.
We look forward to seeing you again soon for your next design crush!
Best regards,
Julie, Customer Service
Poor customer service
I ordered a lamp from this company which has a glass shade. When I received the lamp the shade was broken so I contacted them and they agreed to send me a replacement shade. That was seven weeks ago. I'm yet to receive the replacement part and I've had no communication from them. I sent three emails about this matter to their customer support - they didn't have the courtesy to reply
22 december 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Dominic,
Please accept our sincerest apologies for the inconvenience caused by the broken glass shade and the subsequent delay in our response. This timeframe is due to specific logistical constraints involved in sourcing and shipping individual replacement parts. We are pleased to confirm that your replacement shade has now been validated and will be dispatched to you very shortly. You will receive an update as soon as it is on its way.
Thank you for your patience while we resolve this for you.
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello Graeme,
Thank you for your feedback!
We're glad everything arrived safely and to your satisfaction. We appreciate your patience regarding the delivery time, we're always working on speeding things up to make the experience even better.
Enjoy your purchase!
Julie, customer service
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