The delivery address on my shipping notification was wrong. I sent three contact forms correcting it. Apart from automated receipts I heard nothing. On the delivery day I phoned. I was told that it be... Toon meer
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I bought two Palissade stackable garden chairs + cushions and two Light No 1 outdoor lamps. **Positives: Great design and quality of products, products as described on website. The Light No 1 ou... Toon meer
Bedrijf heeft geantwoord
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July. Upd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
2,9
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2K reviews
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Great product range at good prices
Bought some HAY candles and holders at great prices. Items were well packed and kept updated on delivery progress. Would happily buy from again.
28 april 2026
Antwoord van Made In Design
Hello,
Thank you very much for your kind feedback.
We are delighted to hear that you were happy with your HAY candles and holders, as well as with the prices, packaging and delivery updates throughout the process.
It means a lot to know you would happily order from us again.
We look forward to welcoming you back for future design finds.
Julie, Customer Service
Good range of design classics and efficient service
Good range of design classics and delivery was well organised and the product arrived in perfect condition. My only frustration was that I couldn't find the optional castors that can be added to the Kartell Componibili on the website and ended up having to order them separately later and paying a second delivery charge.
23 april 2026
Antwoord van Made In Design
Hello,
Thank you very much for your feedback. We are delighted to hear that you appreciated our selection of design classics and that your order arrived in perfect condition with a well-organised delivery
We also understand your frustration regarding the optional castors for the Kartell Componibili. We are sorry that they were not easily identifiable on the website, leading to an additional order and extra delivery costs.
Your feedback is very valuable and will help us improve the customer experience and product visibility on our website.
We hope to welcome you again soon for future design projects.
Julie, Customer Service
Wonderfully original designed piece
Wonderfully original designed piece. Delivery quick and very well packed. Great company to deal with. Would use again if looking from something that little bit different.
8 mei 2026
Antwoord van Made In Design
Hello Victor,
Thank you so much for your lovely feedback
We are delighted to hear that you loved the originality of your piece and that you were satisfied with both the delivery and the packaging. It is always a pleasure to know our customers enjoyed their experience with us.
We would be thrilled to welcome you again whenever you are looking for something a little different and special for your home.
Julie, Customer Service
Antwoord van Made In Design
Hello Betty,
We are sorry for the delay and understand your concern.
Your order was shipped from our warehouse within the expected timeframe and has arrived at customs. It is currently undergoing clearance procedures, which are unfortunately outside of our control. Depending on the period, customs processing times can vary. You should have received an update from the customs authorities regarding this.
Your order will be delivered as soon as the clearance process is completed.
Thank you for your understanding and patience.
Julie, Customer Service
This is an unusual purchase coming from…
This is an unusual purchase coming from a foreign country and I was worried about communications and about being taxed. But Made in Design had everything sorted out and my trestles arrived at the exact time they said they would and in eprfect condition. Thank you!
4 mei 2026
Antwoord van Made In Design
Hello,
Thank you very much for your feedback! We’re delighted to hear that everything went smoothly with your international order and that we were able to reassure you throughout the process.
It’s wonderful to know that your trestles arrived exactly as expected and in perfect condition.
Thank you again for your trust and kind words.
Julie, Customer Service
Amazing product and excellent service.
Amazing product and excellent service.
We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The transport packaging was among the best I have ever seen, and the quality of the furniture itself is exceptional.
We are extremely pleased with both the service and the product. Thank you.
28 april 2026
Antwoord van Made In Design
Hello Chris,
Thank you very much for your detailed feedback! We’re delighted to hear that your garden furniture arrived in perfect condition and that both the packaging and product quality met your expectations.
We also appreciate your patience regarding the customs delay and are very happy to know that, overall, you were pleased with the service and your purchase.
Thank you for your trust and kind words.
Julie, Customer Service
Fermob is a brand I really love and…
Fermob is a brand I really love and Made in Design stock plenty so they are my go-to! Delivery was as quick as expected and I'm very happy with the products I bought.
9 april 2026
Antwoord van Made In Design
Hello Paul,
Thank you very much for your feedback! We’re delighted to hear that you enjoy the Fermob selection available on our site and that your order met your expectations.
It’s a pleasure to know that the delivery was smooth and that you are happy with your purchase.
Looking forward to seeing you back soon,
Julie, Customer Service
Antwoord van Made In Design
Hello Alison,
Thank you very much for your feedback! We’re delighted to hear that you had a great experience and that our service met your expectations.
Thank you for your trust.
Hoping to see you again soon,
Julie, Customer Service
Great company to deal with
Great company to deal with. Good communication and fast delivery.
23 april 2026
Antwoord van Made In Design
Hello Ross,
Thank you so much for your kind words!
We are delighted to hear that you appreciated our communication and the speed of delivery. Providing a seamless experience from checkout to your doorstep is our top priority.
We look forward to helping you find your next design favorite soon!
Best regards,
Julie, service clients
The parcel didn’t reach the address
The parcel didn’t reach the address
It was held in customs and returned to sender
No notification or emails to indicate there was a problem
I have emailed to try and find out what has happened
22 april 2026
Antwoord van Made In Design
Hello Diana,
We are sincerely sorry for the issues you encountered with the delivery of your parcel.
Following an investigation, it appears that a technical issue involving both the carrier and customs caused your parcel to be returned to our warehouse without any notification being sent to you. We understand how frustrating this lack of information must have been.
Our Customer Service team has already taken charge of your case. We have created a new order for you, which will be dispatched as quickly as possible to ensure you receive your items without further delay.
You will receive a shipping confirmation email with a new tracking link as soon as the parcel leaves our warehouse.
Thank you for reaching out and for your continued patience while we corrected this situation.
Best regards,
Julie, customer service
Unfortunately
Unfortunately, goods are withheld at Customs as the parcel documentation from Made in Design is insufficient.
22 april 2026
Antwoord van Made In Design
Hello Jane,
We are sincerely sorry for the delay and the inconvenience caused by the customs hold.
After investigation, we confirm that there was a temporary issue with the parcel documentation. We have taken immediate action to resolve this, and we are pleased to inform you that your parcel has now been cleared and released by Customs.
The tracking should update shortly, and your delivery is scheduled to take place next week.
Thank you for your patience while we settled this matter. We are doing our best to ensure your order reaches you as soon as possible.
Best regards,
Julie, customer service
Worst experience!
Worst experience!! I ordered a table and a lamp from this site on March 12, with a delivery time of 11 business days. One month later, I still hadn’t received my order. After repeatedly contacting customer service, we scheduled a delivery for April 15 between 9:00 and 11:00, but by 12:00 I still hadn’t received it.
I requested a cancellation.
The customer experience is disastrous.
5 april 2026
Antwoord van Made In Design
Hello Emma,
We are sincerely sorry that your experience did not meet your expectations. However, we would like to provide some context regarding the timeline of your order.
Your initial order from March 12 was processed within the announced deadlines. The additional delay was caused by your request to upgrade to Premium delivery after the items had already been dispatched. This change required a switch to a specialised carrier, which naturally extended the timeframe.
Regarding the delivery on April 15, the carrier contacted you to confirm the window.
Unfortunately, due to heavy traffic in London, the driver fell behind schedule.
When we informed you that the delivery was imminent despite the delay, you chose to refuse the package and requested an immediate cancellation.
Our team acted swiftly by confirming the return to our warehouse and processing your full refund as soon as you expressed your wish to cancel.
We always strive to be flexible and accommodate our customers' requests, even when they change mid-process, and we regret that the local traffic conditions led to this final frustration.
Best regards,
Julie, customer service
Very happy with my purchase
Very happy with my purchase. Great quality and Great customer service.
11 maart 2026
Antwoord van Made In Design
Hello,
That is wonderful to hear! Thank you so much for taking the time to share your experience.
We are thrilled that you are happy with the quality of your purchase and that our customer service team was able to support you effectively. Knowing that we’ve met your expectations is the best reward for our team.
Enjoy your new design piece, and we hope to see you again soon at Made in Design!
Best regards,
Julie, customer service
Couldn't fault the service
Delivery was around a week but I was expecting that coming from France to the UK. Arrived in excellent condition. I got a good deal compared to other stores. Made in Design were the best price. I would order again. Thank you!
15 april 2026
Antwoord van Made In Design
Hello Dan,
Thank you so much for this fantastic review! We are delighted to hear that you are satisfied with your experience.
It’s great to know that the delivery timeframe met your expectations for an international shipment and, most importantly, that your items arrived in perfect condition. We take great pride in offering the best prices for high-end design, so we’re thrilled you found such a good deal with us.
We look forward to welcoming you back to Made in Design very soon!
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello Rebecca,
Thank you so much for this glowing feedback!
It is always a treat to hear from a fellow Seletti enthusiast. Their bold, unconventional designs truly bring a unique energy to any interior, and we are thrilled that both the purchasing process and the delivery met your expectations.
We hope you enjoy your new piece as much as we enjoyed sending it to you!
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello Lisa
Thank you for your feedback! We are delighted that you enjoyed the speed and efficiency of our service. Providing a great experience for our customers is our top priority.
We look forward to seeing you again soon for your next order!
Julie, customer service
These lovely solid ( recycled plastic )…
These lovely solid ( recycled plastic ) stools arrived in Good condition Thank you
25 maart 2026
Antwoord van Made In Design
Hello Mary,
Thank you so much for your feedback!
We are delighted to hear that your stools arrived in good condition. We are particularly proud of this recycled plastic range, and it is a pleasure to know that you appreciate both their design and their solidity.
We look forward to seeing you again for your next purchase!
Julie, customer service
Antwoord van Made In Design
Hello,
We are truly sorry for this experience and the fact that your product was never delivered. This is certainly not the level of service we aim to provide.
We would like to inform you that your refund was fully processed on 25/03 using the original method of payment. Depending on your bank, it may take a few working days to appear on your statement.
We apologise again for the delay and the inconvenience caused during these two months.
Best regards,
Julie, customer service
Great selection of items
Great selection of items, order came much faster than expected and I was kept updated on progress
4 maart 2026
Antwoord van Made In Design
Hello Sarah,
Thank you so much for your feedback! We are thrilled to hear that you enjoyed our selection and that your order arrived even sooner than expected.
We look forward to welcoming you back to Made in Design for your next interior project!
Julie, customer service
It waMy sister loved the Marimekko gifts and the order arrived exactly on her birthday! Well timed! Thank you. s the 1st time I ordered from Made…
It was the 1st time I ordered from Made in Design by googling for Marimekko gifts for my sister's birthday in the UK. It was easy to orderand efficient. Every step of the way I was informed about the order. Though I was surprised that it started its journey in Grenoble in France. All good! Thank you!
13 maart 2026
Antwoord van Made In Design
Hello Rita,
Thank you so much for choosing Made in Design for such a special occasion! We are delighted to hear that your sister loved her Marimekko gifts and that they arrived perfectly on time for her birthday in the UK.
It was a pleasure to accompany you for this first order.
We hope to see you again soon for more beautiful discoveries!
Julie, customer service
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