The delivery address on my shipping notification was wrong. I sent three contact forms correcting it. Apart from automated receipts I heard nothing. On the delivery day I phoned. I was told that it be... Toon meer
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I bought two Palissade stackable garden chairs + cushions and two Light No 1 outdoor lamps. **Positives: Great design and quality of products, products as described on website. The Light No 1 ou... Toon meer
Bedrijf heeft geantwoord
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July. Upd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
2,9
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2K reviews
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Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Brought goods more than 1 month ago
Brought goods more than 1 month ago, repeated delays and then no information at all about shipping. Told they couldn’t help and to contact the shipping company who were not contactable. Appalling service and not to be trusted
3 juni 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We are sincerely sorry for this long delay and the lack of updates regarding your delivery.
We have encountered major issues involving the shipping carrier and customs procedures. Our customer service team has been sending regular email updates to keep our clients informed. This situation is currently being resolved with the transport company, and we deeply apologise if it is taking longer than expected due to its complexity.
Unfortunately, as you did not leave your order number in your review, we cannot access your personal file. If you could please reply to us with your order number, we would be glad to look into your specific delivery status and give you a precise update.
Thank you for your patience.
Best regards,
Julie, customer service
DNA - still not arrived..1mth after order
Delivery due 8/5/25. Twice said delivery today (29/5,1/6) and still not delivered.
Very poor delivery service.
We understand french customs delay is outside your control but would suggest you use a different delivery company in the uk. The package cleared customs 22/5 and still hasn’t arrived on 2/6.
17 mei 2026
Antwoord van Made In Design
Hello,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
Still waiting for delivery
Still waiting for delivery
It’s been a nightmare
The courier your using is RUBBISH.
16 mei 2026
Antwoord van Made In Design
Hello Richard,
Thank you for your message and we are sincerely sorry for the experience you had with your delivery.
We fully understand your frustration regarding the courier service, which unfortunately was outside of our control. After checking your order, we can confirm that it was delivered on 01/06.
We are truly sorry for the inconvenience caused and appreciate your patience throughout this situation. As a commercial gesture, a £50 gift card has been issued to you.
Thank you for your understanding.
Julie, Customer Service
Huge delivery delays
Promises of delivery not fulfilled. You think you are dealing with a company based in the UK - you ring a UK number etc. They are in France. Two weeks after assuring me the item I was ordering was in their warehouse, it is still in their warehouse......
26 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Sally,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
Antwoord van Made In Design
Hello Mark,
Thank you for your feedback. We are very happy to hear that you are satisfied with the product itself
We are however sincerely sorry that the delivery and communication did not meet your expectations. Your order was impacted by transport issues outside of our control, which unfortunately affected both the delivery timing and the information provided during the process.
We completely understand your frustration regarding this experience, even though your order has now been delivered.
Thank you again for your patience and understanding.
We hope to have the opportunity to provide you with a smoother experience in the future.
Julie, Customer Service
Oh dear
Oh dear! You’ve asked for my review on a delivery that hasn’t arrived yet, and indeed is long overdue, because you tell me it’s stuck in customs. No idea of when it’ll arrive. You should do so much better!
24 mei 2026
Antwoord van Made In Design
Hello ,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
Order arrived damaged
My order arrived damaged and I raised an after-service request to get it replaced. However, I have not heard back after nearly two weeks. I have tried calling customer service a few times but am always told all the agents are busy.
8 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
Order still hasn’t arrived after 3…
Order still hasn’t arrived after 3 weeks. Got no tracking information until I rang customer service.
19 mei 2026
Antwoord van Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
I ordered my balcony furniture nearly 4…
I ordered my balcony furniture nearly 4 weeks ago and it still had not arrive even though it said 4-8 business days. I get updates from them saying slightly delayed which still show estimated delivery in the past. Twice this week it says estimated delivery last Thursday. Unacceptable and it takes a number of days to get a response. I will never use again and have no idea when I will get the furniture so I can sit out on our balcony.
18 mei 2026
Antwoord van Made In Design
Hello,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
I still havnt received my items and…
I still havnt received my items and after chasing this up several times, including asking for a refund, I am still waiting for a response
18 mei 2026
Antwoord van Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly. If you do not wish to keep your order, you can open an after-sales request to send the order back to our warehouse.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Great items but took 4 weeks to arrive
The order has now arrived but there was a 4 week wait for delivery.
However the garden furniture has arrived in perfect condition.
I have amended the review as the customer service has been good since I contacted Made in design.
18 mei 2026
Antwoord van Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Trust pilot is asking me what I thought…
Trust pilot is asking me what I thought of my order BUT I have not received it !!
I have tried to contact Made in Design but can only do so via email. The telephone number provided does not get you through to anyone.
Made in Design have responded to my email query by cancelling the query by saying you have merged the queries ? Why not just answer the query ?
18 mei 2026
Antwoord van Made In Design
Hello Gary,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Ordered 1 month ago and still don’t…
Ordered 1 month ago and still don’t have my items. No estimate of when they’ll arrive and barely any responses to my questions. Embarrassing service from what is meant to be an established brand. Avoid.
18 mei 2026
Antwoord van Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
The product has not been delivered
The product has not been delivered and is currently in France.
18 mei 2026
Antwoord van Made In Design
Hello Martin,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance finalised”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Extremely disappointing service – no shipping, no communication
I placed an order for an item that was listed as available, but two weeks later, it still hasn’t been shipped. There have been no meaningful updates on my order status.
What’s even more frustrating is the complete lack of customer service. I’ve sent multiple messages asking for updates and have received no response at all. Being ignored as a customer is unacceptable.
At this point, I have no idea when (or if) my order will be dispatched.
This is very disappointing, and I would not recommend ordering from them based on the lack of transparency and support.
4 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Lilia,
We are sincerely sorry for the unusual delay in preparing and dispatching your order, as well as for the frustration caused by the lack of responsiveness. Due to a particularly high volume of orders, our processing times have unfortunately been longer than normal in recent weeks. Our teams remain fully mobilised to reduce these delays as quickly as possible.
We would also like to clarify that two update emails were sent to keep you informed about the situation and the delay affecting your order.
Your parcel has now been dispatched today, and you will shortly receive an email with the tracking information to follow the delivery.
Please accept our sincere apologies for this experience and thank you for your patience.
Julie, Customer Service
Happy buyer with caveats
I was very pleased with my item. I didn't know it was being shipped from France but it arrived a few weeks after ordering. It was held up in uk customs for over a week but was pleased with the price, tracking updates and that there were no import duties to pay (which was a worry when I realised it was coming from Europe.
That being said, I keep getting promo emails from them, I hit unsubscribe every time and I still keep getting them. I've tried unsubbing in Chrome, Firefox and with the email link to no avail.
If this changes I'll update the feedback and give 5 stars. It should be a simple thing to do considering GDPR regulations.
12 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Chris,
Thank you for your feedback, and we are pleased to hear that you were happy with your item, the pricing and the delivery tracking updates.
We are however very sorry about the issue you experienced with the promotional emails. This is clearly not the level of service we aim to provide, especially regarding subscription preferences and GDPR expectations.
Our team has now processed your unsubscribe request manually today to ensure you no longer receive these communications.
Please accept our apologies for the inconvenience caused, and thank you again for bringing this to our attention.
Julie, Customer Service
One month later and still no delivery
One month later and still no delivery.
Little or no communication.
Have to chase continually for updates.
No urgency to act on behalf of client
So bad. So disappointing. So happy to take your money before delivery is scheduled.
Poor.
16 mei 2026
Antwoord van Made In Design
Hello Lee,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Customer services not replying
I ordered 10 days ago and the parcel is stuck with the shipping company. I tried contacting made in design but nobody replied.
Looking at the other reviews here I am worried the parcel will never exit the country.
13 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello Alice,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
The item has been stuck in France…
The item has been stuck in French customs for two weeks — the location of shipping a fact they don’t really make clear from the website — due to paperwork not supplied. Customer service has been sporadic, phoning them just resulted in them saying they’ll take care of it with no hard evidence and no follow up. Still waiting
12 mei 2026
Antwoord van Made In Design
Hello,
We are sincerely sorry for this situation and fully understand your frustration regarding the customs delay and the lack of follow-up. Unfortunately, an issue occurred with the carrier during the customs process, which was outside of our direct control and clearly not the level of service we aim to provide.
Following your exchanges with our customer service team, a return of the parcel has now been requested in order to proceed with the cancellation of the order. The refund will be processed as quickly as possible.
Please accept our apologies again for the inconvenience caused.
Julie, Customer Service
Terrible customer service
*Update 4/6/26* nearly a month has passed and we are continually chasing Made In Design, they even promised they were sending out a replacement but no tracking number or package has ever materialised. Do not buy from this company - they will take your money and deliver faulty products
*Update* we are still awaiting a response to our reply from last week - this company will make a cursory attempt to resolve your issues but will not actually be able to follow through.. if I could I'd remove the 1 star and set it to zero. Expensive products that cause endless issues thanks to a terrible customer service team.
Terrible customer service - we recieved a product on 5th May that was damaged in transit and we've had no response. The products seem nice but if you are recieving faulty goods and they don't respond to your emails is there any point ordering through them..? If you are going to order through them at least use Paypal so you can claim money back when it all goes wrong.
12 mei 2026
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We are very sorry to hear about your experience and understand your frustration regarding the delay in our response.
Our processing times have unfortunately been longer than usual due to a particularly high volume of orders and requests. However, your claim has now been taken over by our after-sales team, and a commercial solution has been proposed to you. We are currently waiting for your reply in order to finalise the case.
We sincerely apologise again for the inconvenience caused and thank you for your patience.
Julie, Customer Service
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