The delivery address on my shipping notification was wrong. I sent three contact forms correcting it. Apart from automated receipts I heard nothing. On the delivery day I phoned. I was told that it be... Toon meer
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I bought two Palissade stackable garden chairs + cushions and two Light No 1 outdoor lamps. **Positives: Great design and quality of products, products as described on website. The Light No 1 ou... Toon meer
Bedrijf heeft geantwoord
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July. Upd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
2,9
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Unfortunately I have not received the…
Unfortunately I have not received the Item. That was not your fault and your contact when I called the service hotline was very kind and capable.
The problem was the Serviceprovider Chronopost who (1) was not able to deliver although it would have been easy and without any problem and (2) put the Item in a locker and granted only 3 days access. After that short period he returned the Item at my expense.
This is completely unacceptable. I would highly recommend to consider changing the delivery partner.
8 februari 2026
Antwoord van Made In Design
Hello Michael,
Thank you for your feedback and for your kind words regarding our customer service team. We are truly sorry for the frustrating experience you had with Chronopost. While the delivery process is unfortunately outside of our direct control, we take your comments very seriously. We have officially reported this incident to the carrier to ensure this situation does not happen again. Our team has already taken charge of your file, and your refund will be processed as quickly as possible. We hope to have the opportunity to provide you with a much smoother experience in the future.
Best regards,
Julie, customer service
Feedback on Order Experience – Very Disappointing
Thank you for reaching out to request feedback regarding my recent order.
Unfortunately, I must say that my experience was **very disappointing** from start to finish.
First, the **significant delay in shipping**, despite the clearly stated dispatch timeframe at the time of purchase, caused a chain reaction of issues. As a direct result of this delay, I was forced to arrange alternative logistics and incur **additional shipping and handling costs** that could have been entirely avoided.
Second, my attempts to seek assistance from your customer service were extremely frustrating.
Responses were **slow, inconsistent, and ultimately unhelpful**. In some cases, my messages were answered very late, and in others, not answered at all. Instead of receiving support or practical solutions, I was left to resolve the situation on my own.
Overall, this experience fell well below the standard I would expect from a company operating in the design and premium retail space. The product itself may be of good quality, but the **service and communication seriously undermined the entire purchase experience**.
I hope this feedback is taken seriously and used to improve both delivery reliability and customer support going forward.
29 januari 2026
Antwoord van Made In Design
Hello,
Thank you for your feedback. We are sincerely sorry that your experience did not meet your expectations; this is not the level of service we aim to provide.
We have looked into your file and found that the initial shipping delay was caused by a technical issue with the delivery address, specifically an incorrect postcode provided at the time of purchase.
When you contacted us to redirect the order to a different country or to cancel it, we genuinely wanted to help. However, for technical and logistical reasons, our carriers cannot redirect a parcel to a different country once it is in their network. As the order was ultimately delivered to the original address provided, we were unable to offer a re-delivery or a late cancellation.
Our customer service team advised that the best solution in this situation is to return the item to our warehouse for a refund if it no longer suits your needs.
We appreciate your comments regarding our communication delays. We are working hard to improve our response times, especially during busy periods, to ensure our customers feel better supported.
Best regards,
Julie, customer service
My item never arrived
My item never arrived. DPD failed to deliver my parcel to the designated drop-off point and instead returned it to Made in Design. I provided Made in Design with all the documentation I received from DPD and requested a refund.
After several exchanges, Made in Design refunded the cost of the item but refused to reimburse the postage. The failure to deliver was entirely outside of my control. DPD was appointed by Made in Design, so any issue should have been resolved between them directly. Instead, I was penalised for their courier’s error.
I emailed and called Made in Design regarding this matter and was told it would be investigated and that I would be contacted. I never received any follow-up. This poor level of customer service has unfortunately left me unwilling to order from them again.
16 januari 2026
Antwoord van Made In Design
Hello Sian,
Please accept our sincerest apologies for this experience. This is certainly not the level of service we strive to provide.
We can confirm that there was indeed a failure on DPD’s part, which was entirely outside of your control. We understand your frustration at being penalised for a courier error, and we agree that this should have been handled better from the start.
Following your feedback, we have carried out a further investigation with the carrier. We have also corrected the situation regarding your refund: the postage costs have been reimbursed to your account today.
We are truly sorry for the lack of follow-up after your previous enquiries. We are taking your comments on board to improve our communication and ensure this doesn't happen again.
We hope that this resolution goes some way towards restoring your confidence in us.
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello David,
Thank you so much for your feedback.
We love hearing that! Our goal is to make shopping as effortless as possible. Thanks for choosing us and for the great review.
Looking forward to seeing you soon!
Julie, customer service
Poor international delivery
I’m giving this coffee table two stars, purely due to the delivery experience. The extra star is entirely thanks to Lucas in customer services, who was consistently helpful, responsive, and professional throughout.
I originally ordered the table in October. Despite tracking the shipment, it became stuck in customs in Paris, failed the customs check, and was automatically returned to the warehouse with a refund issued—despite me wanting to proceed with the order. With Lucas’s help, I reordered (including a £50 goodwill discount, which was appreciated), and the table was sent via a different delivery company.
While the second shipment eventually made it into the country, it again spent an excessive amount of time in customs. After clearance, I received no delivery updates for weeks and only made progress after repeatedly chasing via Lucas, who had to contact the courier on my behalf more than once. When they finally got in touch, the communication was poor and delivery was stated as “kerbside only,” despite ultimately bringing it to my door.
The product itself is lovely, but the end-to-end delivery process was unnecessarily frustrating and drawn out. Without Lucas’s excellent support, this would have been a one-star experience.
13 januari 2026
Antwoord van Made In Design
Hello Bruno,
Thank you for taking the time to share your feedback. We are sincerely sorry that your experience was so drawn out; this is certainly not the seamless service we aim to provide.
We are, however, delighted to hear your kind words about Lucas. We will be sure to pass your comments on to him, as he truly prides himself on supporting our customers through difficult situations.
Regarding the delivery, we experienced significant transport and customs issues during both attempts. While these factors are often outside of our direct control, especially with the complexities of cross-border shipping, we fully understand how frustrating the lack of updates and the "kerbside" confusion must have been for you.
Please be assured that we have reported these specific issues to our logistics partners to ensure we improve our delivery reliability.
We are very glad that you are happy with the coffee table itself, and we truly appreciate your patience and your recognition of Lucas’s efforts.
Best regards,
Lucie, customer service
Service client inexistant voir pire
Ne surtout surtout pas avoir de pb, le service client ne vous sera d’aucune aide.
Après un formulaire de contact, 2 appels et 1 mail, le service client m’indique que c’est à moi de gérer un colis perdu, AUCUNE AIDE. finalement aucun service client.
Commande 101266118
Réponse à Made in design : votre réponse n’est pas honnête :
- je n’ai JAMAIS reçu de réponse par mail de votre part
- c’est moi qui ai fait une réclamation auprès du transporteur, vous n’avez absolument rien fait. Je l’ai ai appelé plusieurs fois et ils ont fini par retrouver le colis
Vos retours sont toujours ultra polissés par écrit mais ça ne transcris pas du tout la réalité. Et vos collègues qui rependent au numéro service client… un vrai poème. Ou une leçon d’absence d’engagement envers de client.
26 januari 2026
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour,
Nous vous présentons nos plus sincères excuses pour ce désagrément et pour le sentiment d'abandon que vous avez pu ressentir. Nous tenons à vous assurer que notre service client ne vous laisse pas gérer cette situation seule.
Votre colis a fait l'objet d'un retour à l'expéditeur après ne pas avoir été récupéré au point relais. Comme nous vous l'avons indiqué par e-mail, nos équipes ont bien pris en charge votre réclamation et sont actuellement en contact étroit avec le transporteur pour régulariser votre dossier. Nous traitons ce sujet avec la plus grande attention et nous reviendrons vers vous dans les plus brefs délais pour vous apporter une solution finale.
Bien à vous,
Julie, service clients
Antwoord van Made In Design
Hello Maria,
Thank you for your feedback! We are delighted to hear that you are very satisfied with your purchase and that our quick dispatch met your expectations.
We look forward to your next visit to our site!
Julie, Customer Service
Absolute dogshit service
Absolute dogwater.
Bought items well in advance of christmas (Dec 10th 2025) and it's now Jan 23rd 26'. No response to emails, no confirmation of shipping, literally nothing. More than happy to take your money, but no sign of the products, or any comms from their team.
10 december 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Dan,
We are sincerely sorry for this experience and the frustration caused by this delay. Please also accept our apologies for the late response to your inquiries; due to the high volume of requests during the holiday season, our processing times were unfortunately longer than usual. Regarding your order, following a supplier issue, we sent an email on January 19th to inform you of a postponement until early February. However, we have some good news: your items arrived at our warehouse last week! Your order is currently being prepared and will be shipped as quickly as possible to reach you without further delay.
Thank you for your patience, and please accept our apologies for the lack of visibility,
Julie, customer service
Antwoord van Made In Design
Hello,
Thank you so much! We are delighted that you are pleased with the quality of your new light. It is also a real pleasure to hear your kind words about our customer service team—we strive to be as friendly and efficient as possible!
We look forward to brightened-up moments with your next order.
Julie, Customer Service
Fabulous designs and great price
Fabulous designs and great price. Delivery took a little longer than I’d hoped and I’m still waiting for my cashback to be processed.
I would shop again with them as their products are top notch.
21 december 2025
Antwoord van Made In Design
Hello,
Thank you for your feedback! We are delighted that you love our designs and found the pricing to be great. We are also happy to hear that you'll be shopping with us again for our 'top notch' products!
Regarding the delivery time, we appreciate your patience. As for your cashback, please note that processing times can vary depending on the provider, but we invite you to contact our team if you need further assistance tracking it down.
We look forward to seeing you again soon on our site,
Julie, Customer Service
Really lovely.
Really lovely.
Took a while to get to me.
Worth the wait though! Beautiful throw.
Thank you ❤️
2 januari 2026
Antwoord van Made In Design
Hello Karen,
Thank you so much for your patience! We are thrilled to hear that your beautiful throw was worth the wait. Knowing that you love the product makes us very happy.
Enjoy your cozy new addition and see you again soon!
Julie, Customer Service
MID - my fave!
You guys are wonderful and the customer service phenomenal. You are a preferred go to! The problem I am facing is the local carrier (DBSchenker), the past 3 experiences have been very challenging (unresponsiveness, lack of planning, late deliveries, VERY damaged packaging, hard to contact). Would love for you to reconsider them, they devalue your greatness and the quality of your products.
21 januari 2026
Antwoord van Made In Design
Hello Elisa,
Thank you so much for your kind words! We are thrilled to be your 'fave' and to know that you appreciate our team's dedication.
However, we are very sorry to hear about your recurring issues with DB Schenker. We take your feedback regarding the lack of communication and the damaged packaging very seriously, as the delivery experience is just as important as the product itself. Please be assured that we will escalate this information to our logistics department to re-evaluate our partnership and ensure our service remains worthy of your trust.
We truly value your loyalty and your honest feedback,
Julie, Customer Service
Bad customer support
As an interior designer I really like Made In Design and their product selection, which makes this experience even more disappointing.
My parcel was returned to the sender due to a delivery issue, and I contacted support immediately. It has been over 10 days and I still haven’t received any response. I don’t know where my order is or what will happen next, and I am still hoping to receive it — especially since one item is now out of stock.
Great products, but very poor customer support. Please, help me! No answer, no items and no money...
5 januari 2026
Antwoord van Made In Design
Hello Darja,
As a brand that values the professional design community, we are truly sorry to hear about the lack of support you’ve experienced. This is certainly not the level of service we aim to provide to our partners, and we understand how frustrating this delay must be, especially regarding an out-of-stock item.
Following your feedback, we have investigated your dossier immediately. Your parcel was indeed returned to us due to a delivery issue beyond our control, and as return transits typically take longer than initial deliveries, it has taken some time to reach us. Our warehouse has now received and processed your returned parcel as of 28th January.
We have prioritised your file and can confirm that your full refund will be processed early next week. We deeply regret that we were unable to secure the items for you this time and apologise for the lack of communication from our team over the past 10 days. We are working hard to improve our response times to ensure this does not happen again.
Kind regards,
Julie, customer service
Antwoord van Made In Design
Hello Lisa,
Thank you so much! We are thrilled to hear that everything was perfect, from the communication and fast delivery to the items themselves. Knowing you are satisfied is our greatest reward.
We hope to see you again very soon!
Julie, Customer Service
Antwoord van Made In Design
Hello Paul,
We do apologise for the inconvenience caused by the non delivery of your parcel. This is not the level of service we aim to provide.
After investigating with the carrier it appears that the parcel is most probably lost. A situation which is unfortunately beyond our direct control.
A new order has been placed and dispatched on the 16/01/2026.
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello Luke,
Thank you for the "positively fabulous" feedback! We are thrilled to hear you're enjoying your experience and that our shipping to the UK was "damn quick." Happy days indeed!
We look forward to your next visit,
Julie, Customer Service
Lovely product
Product very well packed. Lamp was a Christmas present. Lovely design and colour, very stylish.
21 december 2025
Antwoord van Made In Design
Hello Ray,
Thank you so much for your lovely feedback!
We are delighted to hear that the lamp arrived safely and that its design and color were a hit for Christmas. It sounds like a very stylish gift choice!
We hope it brings a beautiful glow to its new home,
Julie, Customer Service
item broken on arrival
mirror took weeks to arrive and it was broken , still waiting for someone to collect it and to receive a new one ...
21 december 2025
Antwoord van Made In Design
Hello Sophie,
We are very sorry for the inconvenience caused. Our customer service team has contacted you today and a new replacement order has been created.
We apologise for the delay and thank you for your patience while we resolve this situation.
Kind regards,
Julie, customer service
Antwoord van Made In Design
Hello Scott,
Thank you so much for your brilliant feedback! We are delighted to hear that you are happy with your product and that our team managed to provide quick service, even during the busy Christmas period.
We look forward to serving you again soon,
Julie, Customer Service
Excellent product from a reliable company.
Prompt delivery, very well packaged, in perfect condition. Small, low table is a beautiful design, very well-made and looks splendid. It was very easy to fit together, all components clear and holes perfectly pre-drilled. Price rather on the high side but we appreciate that it is a "designer" item.
1 januari 2026
Antwoord van Made In Design
Hello,
Thank you very much for your detailed feedback! We are delighted that your table arrived promptly, well packaged, and in perfect condition. It’s wonderful to hear that assembly was easy and that you are happy with the design and quality.
We appreciate your understanding regarding the price, and we’re glad you enjoy your designer piece.
Looking forward to seeing you again soon,
Julie, customer service
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