The delivery address on my shipping notification was wrong. I sent three contact forms correcting it. Apart from automated receipts I heard nothing. On the delivery day I phoned. I was told that it be... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I bought two Palissade stackable garden chairs + cushions and two Light No 1 outdoor lamps. **Positives: Great design and quality of products, products as described on website. The Light No 1 ou... Toon meer
Bedrijf heeft geantwoord
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July. Upd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
2,9
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing quick delivery to the UK
Amazing quick delivery to the UK.
Quality quirky item, daughter loved it.
23 december 2025
Antwoord van Made In Design
Hello Colette,
Thank you for your feedback! We’re delighted that the delivery was quick and that your daughter enjoyed her new quirky item.
We look forward to helping you find more pieces you’ll love.
Julie, customer service
Missing order and no response from customer services
I literally never write reviews but its been over a month since I placed my order and im still yet to receive the item (which was in stock at the time i placed the order and is still in stock currently). When I track the delivery it says its still being prepared, and I've tried to contact made in design twice but I've received no response. Very disappointed with the service.
10 december 2025
Antwoord van Made In Design
Hello Soraya,
We are truly sorry that your experience has not met the standard of service we aim to provide. Our customer service team has reviewed your case today, and to ensure you do not face any further inconvenience, your order will be refunded promptly.
As an apology for the delay and the difficulties you’ve experienced, we would also like to offer you a gift card.
We sincerely regret the frustration this situation has caused and hope to have the opportunity to restore your confidence in Made in Design in the future.
Kind regards,
Julie, customer service
Excellent service
Excellent service, great communications and top quality product. Well done and thank you. I will definitely recommend you to others.
24 december 2025
Antwoord van Made In Design
Bonjour Angela,
Thank you so much for your kind feedback!
We’re delighted to hear that our service, communication, and product quality met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you again at Made in Design.
Kind regards,
Julie, customer service
Cannot get an update on a missing product
I purchased a light from Made in Design on 3rd December for my wife’s Xmas present. It has still not arrived on 24 December. I have sent two messages, 3 emails and 3 phone calls to Made in Design…each time I am told the customer service manager is not in and they can’t confirm what has happened to my package until they return. I’m very frustrated by this poor service.
24 december 2025
Antwoord van Made In Design
Hello Dominic,
We are truly sorry for this situation and fully understand your frustration, especially given that this purchase was intended as a Christmas gift.
This issue is unfortunately related to a delivery problem with the carrier, which is outside of our direct control. Our delivery team took action and, as of today, and has opened a formal dispute with the carrier and requested an expedited resolution.
We will get back to you as soon as we receive further information from the carrier and remain fully committed to keeping you informed until the situation is resolved.
Please accept our sincere apologies for the inconvenience and for the level of service you experienced.
Kind regards,
Julie, customer service
Terrible value, terrible dated design and [lack of]features
The kettle is very expensive at almost £100 for one with no modern features. The body is not insulated and the sight/water level indicator cannot be read because the glass is smoked and non prismatic. The kettle continues to boil for 8-10seconds after it starts vigorously boiling
In summary, it’s a £15 Poundland type kettle
We won’t be shopping with “made-in-design” again
11 december 2025
Antwoord van Made In Design
Hello Ian,
We are sorry to hear that you are not satisfied with the product quality and that it did not meet your expectations.
Please note that we are a retailer and not the manufacturer of this kettle. However, we do take customer feedback very seriously and will pass your comments on to the brand concerned so they can review them.
We would also like to point out that no claim or request has been registered via your customer account. If you are experiencing an issue or believe the product is faulty, we invite you to submit a claim through your account or contact our customer service team directly. This will allow us to properly review your request and, if applicable, raise the matter with the manufacturer.
Our team remains available to assist you and find a suitable solution.
Best regards,
Julie, customer service
Disappointing Experience
Item ordered on 30/11/2025 still not delivered as at 20/12/25. Despite numerous telephone calls and emails regarding the subject. Just told tracking will update but it never does. Will have to try and get a refund which will probably also be a frustrating experience. Will not be ordering from Made in Design again.
20 december 2025
Antwoord van Made In Design
Hello Nick,
We are sincerely sorry for this delivery issue, which is clearly not the level of service we aim to provide. We fully understand your frustration after multiple attempts to obtain information.
Following an investigation with the carrier, the parcel has unfortunately been confirmed as lost. This situation is outside of our control, but we take full responsibility for its resolution. As a result, your order has been cancelled and fully refunded today.
We sincerely apologise for the inconvenience caused and regret that this experience has affected your trust in Made in Design.
Kind regards,
Julie, customer service
I am still waiting for my order from…
I am still waiting for my order from the 30th of November which is stuck in france for not having the right customs documents
19 december 2025
Antwoord van Made In Design
Hello Jacky,
We are truly sorry for this experience, which is not at the level of service we aim to provide. We fully understand how disappointing this situation is, especially as the order was intended as a Christmas gift.
After checking with our teams, the delay is due to a carrier issue related to missing customs documentation. The required documents have now been resent, and the shipment is expected to resume and be delivered as soon as possible.
As a gesture of goodwill for the inconvenience caused, your shipping fees have been refunded.
Please accept our sincere apologies, and do not hesitate to contact us if you need any further assistance.
Kind regards,
Julie, customer service
The plates are lovely
The plates are lovely , but the documentation holder was glued onto the outside of presentation box which when removed left the box very sticky .
As these are presents it did spoil the box
I Would advise the documents are placed inside the box and not glued to the outside of the box.
18 december 2025
Antwoord van Made In Design
Hello Judy,
Thank you for your feedback !
We’re glad to hear that you like the plates, and we appreciate your constructive comment regarding the presentation box. We will pass your suggestion to our teams to ensure the documentation is placed inside the box in the future, avoiding any damage.
We hope to assist you again with your future purchases.
Kind regards,
Julie, customer service
Pas de numéro de suivi, pas de livraison
Toujours en attente de ma commande.
Plusieurs mails envoyés pour avoir un numéro de suivi, aucune réponse... suivi de commande catastrophique.
Article commandé avec un délai de livraison d'une à deux semaines, toujours rien, aucune communication, c'est lamentable !! Dommage, mais ce sera l'unique commande que je ferais sur ce site.
9 december 2025
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour Yannick,
Nous sommes sincèrement désolés pour cette expérience et comprenons votre frustration face au suivi de votre commande.
Au moment de votre commande, l’article était indiqué comme disponible sous 1 à 2 semaines. Notre service client est intervenu et vous a contacté le 19/12 afin de vous communiquer les informations actualisées concernant la disponibilité et le suivi de votre commande.
Nous regrettons le manque de clarté ressenti et vous présentons nos excuses pour la gêne occasionnée.
Bien à vous,
Julie, service clients
I’m weeks past when my order was to be…
I’m weeks past when my order was to be delivered and I’m still chasing people to try to receive it.
16 december 2025
Antwoord van Made In Design
Hello Amy,
We are truly sorry for this experience, which does not reflect the level of service we aim to provide. We fully understand your frustration regarding the delivery delay.
After checking your order, the delay was caused by the carrier due to customs procedures in the UK, which are unfortunately outside of our control. We can confirm that your parcel has now been delivered on 19/12.
We sincerely hope you are pleased with your order and remain at your disposal should you need any further assistance.
Kind regards,
Julie, customer service
Genuine Luxury items with unbeatable…
Genuine Luxury items with unbeatable price and best ever customer service . Purchased the cristofle silver plated cutlery set
15 december 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
Thank you very much for your feedback !
We’re delighted to hear that you are satisfied with your Cristofle silver-plated cutlery set and that our pricing and customer service met your expectations.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
Avoid buying anything from them
For some reason my items were split into two deliveries. First once arrived. Second part stuck in customs.. why split the delivery in the first place??
I emailed them so many times. No response. They simply could not be bothered to reply. I emailed the UK and French customer services. Nothing.
Then when I called them (they do not work weekends..) I was told my delivery was on the way…
With no tracking information or email delivery dates I emailed multiple times AGAIN!
Finally someone got back to me.
I still don’t have any information on when my second package will arrive..
They offered £30 compensation which is appalling.
Avoid all costs. What an utter waste of time
13 december 2025
Antwoord van Made In Design
Hello,
We are very sorry for the frustration caused by your order.
The items were sent the same day in two separate parcels due to logistical reasons, as it was not possible to fit everything into one package. Once a parcel is in transit, we unfortunately cannot issue a full refund for the entire order.
Please be assured that your requests have been fully taken into account and our customer service team has actively managed your case. The carrier initially did not have all the necessary information, but with your help and our intervention, the delivery has been updated and your second parcel will be delivered soon.
Regarding compensation, a goodwill gesture of £30 has been offered as part of resolving this situation.
We sincerely apologise for the inconvenience and thank you for your patience.
Best regards,
Julie, customer service
Wrong item sent.
11 december 2025
Antwoord van Made In Design
Hello,
We’re sorry for the inconvenience and that this did not meet our service standards. Our customer service team contacted you yesterday to request additional information so we can resolve the issue as quickly as possible. As soon as we receive your response, we will take the necessary steps to fix the problem.
Best regards,
Julie, customer service
Still waiting for my order placed over…
Still waiting for my order placed over 2 weeks ago. Poor coms too.
11 december 2025
Antwoord van Made In Design
Hello Louise,
We are very sorry for the delay and the poor communication you experienced. The issue came from the carrier and was unfortunately out of our control. Your order was returned to our warehouse by the carrier.
A new order is being processed and will be prepared for shipment shortly. Once it has been shipped, you will receive a confirmation email with the tracking information.
We apologise again for the inconvenience and thank you for your patience.
Best regards,
Julie, customer service
Antwoord van Made In Design
Hello Eileen,
Thank you for your feedback !
We’re delighted that you are happy with your stools and that the delivery was quick.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
Fantastic!
9 december 2025
Antwoord van Made In Design
Hello Luka,
Thank you for your feedback !
We’re thrilled to hear that you had a fantastic experience with us.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
No problems at all
No problems at all. Fast and efficient. The product is very heavy so many sites were charging £100 delivery. Made in Design had very reasonable delivery charges so I bought from them and crossed my fingers. And everything was fine. Would happily buy from them again.
15 april 2025
Antwoord van Made In Design
Hello Ian,
Thank you very much for your feedback !
We’re delighted to hear that your order arrived smoothly and that our delivery charges were reasonable, especially for a heavy item.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
The product is perfect ( 2 occasionalproduct fine delivery poor…
The product is perfect ( 2 occasional tables) but the delivery process was poor. I had an estimated date of delivery and then no delivery and no communication . 4 days after this I had to make contact with Made. The person on the phone was very helpful and reordered the product and I received them a couple of days later
29 november 2025
Antwoord van Made In Design
Hello,
Thank you for your feedback.
We’re truly sorry for the delivery issues you experienced — delays and lack of communication from the carrier are not up to the standard of service we want to provide, even though transport operations are unfortunately outside of our direct control.
We’re glad to hear that our customer service team was able to assist you quickly and reorder the items so you could receive them without further delay.
Thank you again for your patience, and we hope you enjoy your tables.
Kind regards,
Julie, customer service
item is a lot nicer than describes
item is a lot nicer than describes, which makes a plesant change, no problems with the company and they kept me informed,
3 december 2025
Antwoord van Made In Design
Hello Roseanne,
Thank you very much for your feedback !
We’re delighted to hear that the item exceeded your expectations and that you had a smooth experience with our company, including receiving clear updates throughout the process.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
Fantastic customer service when things…
Fantastic customer service when things go wrong. For that reason I want to give 5 stars.
I received the item but it was damaged during the transit partly due to inadequate packaging.
However as soon as I asked for a replacement, I had a call from their representative straight away - and they were absolutely superb at sorting it all out. As I was about to take a long holiday, they made sure that my replacement got sent on the day of my return. And the replacement item this time was properly packaged so there were no damage.
17 november 2025
Antwoord van Made In Design
Hello,
Thank you very much for your detailed feedback !
We are delighted to hear that our customer service was able to resolve the issue quickly and efficiently, and that your replacement item arrived safely and in perfect condition.
We truly appreciate your understanding regarding the initial packaging issue and are pleased that your overall experience remained positive.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.