The delivery address on my shipping notification was wrong. I sent three contact forms correcting it. Apart from automated receipts I heard nothing. On the delivery day I phoned. I was told that it be... Toon meer
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I bought two Palissade stackable garden chairs + cushions and two Light No 1 outdoor lamps. **Positives: Great design and quality of products, products as described on website. The Light No 1 ou... Toon meer
Bedrijf heeft geantwoord
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July. Upd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
2,9
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2K reviews
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Heeft 95% van zijn negatieve reviews beantwoord
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good product range
Lots of choices (you may wish to check out for discounts at times). Happy with the delivery too!
10 november 2025
Antwoord van Made In Design
Hello,
Thank you so much for your kind words!
We’re thrilled that you appreciated our range of products and delivery service. And great advice, our discounts are always worth checking out!
We look forward to welcoming you back soon at Made In Design!
Julie, customer service
Great customer service!
Great customer service!
I received faulty items but with one week I got replacement:)
7 november 2025
Antwoord van Made In Design
Hello Pawel,
Thank you! We’re glad our team could quickly resolve the issue and send your replacement, happy to hear you’re satisfied!
See you again soon,
Julie, customer service
Antwoord van Made In Design
Hello Anna,
Thank you for your feedback!
We’re delighted that everything went smoothly and that you’d choose to shop with us again.
We look forward to welcoming you back soon at Made In Design!
Julie, customer service
Antwoord van Made In Design
Hello,
Thank you for your lovely message!
We’re thrilled that your product arrived right on time and brightened your day, that’s exactly what we aim for!
See you soon,
Julie, customer service
A let down
Zero communication from the merchant. Protracted delivery time and object arrived looking more green than blue, in spite of description on site.
1 november 2025
Antwoord van Made In Design
Hello Lynn,
We’re sorry to hear that your experience did not meet your expectations. At the time of your order, the item was not immediately available, and the estimated delivery time of 4–5 weeks was indicated on the product page. Your order was placed on September 15 and delivered on October 21, which falls within the announced timeframe.
Regarding the colour, the item is described as iridescent blue, this means that its appearance can shift between blue and green tones depending on the lighting and the angle from which it is viewed.
We sincerely apologise if this caused any confusion and remain at your disposal should you have any further questions.
Kind regards,
Julie, customer service
I am really happy Made In Design and…
I am really happy Made In Design and with my purchase. Ordering, payment and delivery were hassle free.
Also I could spend all day on their web site, so many great products.
29 oktober 2025
Antwoord van Made In Design
Hello Mary,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your ordering, payment, and delivery experience was smooth.
It’s great to know you enjoy browsing our website, we love offering a wide selection of products to inspire our customers.
Hope to see you soon,
Julie, customer service
Well packed and prompt
23 oktober 2025
Antwoord van Made In Design
Hello Andrew,
Many thanks for your review!
We’re really pleased to know your order was delivered quickly and carefully packaged.
See you soon,
Julie, customer service
We are delighted with
We are delighted with
Our purchase
Which arrived in reasonable time and when promised
23 oktober 2025
Antwoord van Made In Design
Hello Lindsay,
Thank you so much for your lovely review!
We’re delighted to hear that your order arrived on time and that you’re so pleased with your purchase.
See you soon,
Julie, customer service
The vase is lovely but took a long time…
The vase is lovely but took a long time to arrive
23 oktober 2025
Antwoord van Made In Design
Hello Sheila,
Thank you for your feedback!
We’re happy to hear you love your vase, and we’re truly sorry for the delay in delivery.
We’re working closely with our carrier partners to ensure faster deliveries in the future.
See you soon,
Julie, customer service
Excellent price paid for lamps
Excellent price paid for lamps. Delivered as promised along with EU adapter that worked perfectly. Highly recommend!
23 oktober 2025
Antwoord van Made In Design
Hello Paul,
Thank you so much for your wonderful feedback!
We’re delighted that you’re happy with your lamps, the delivery, and the included adapter.
Your recommendation means a lot to us, thank you for choosing Made in Design!
See you soon,
Julie, customer service
Antwoord van Made In Design
Hello David,
Thank you very much for your kind feedback!
We’re delighted that you were pleased with our prices, shipping costs, and quick delivery.
See you again soon,
Julie, customer service
Frances 1st victory over UK since the 100 years war ?
Let me start by confirming I have no allegiance,received no reward of benefit & am not an employee of “Made in Design”
Searching for an iconic & expensive designer item by Eames had me trawling the internet for some time trying to find a reputable supplier who had the item in stock. Mid search I found that the famous & historic UK manufacturer & supplier “Heals” of London had the item in stock and were advertising the fact that they offered a price match promise, happy days,debit card in hand I contacted “Heals” to activate their price match & order the item. Disappointingly for me that “Heals” replied stating they don’t offer any price match against non UK companies or companies without a UK contact centre,a UK base,a UK distribution/logistic centre which my cynical mind thought this criteria massively narrowed the chance of finding a company to price match & therefore alleviating their furtive improbable offer to honour their price match promise.
Anyway back to my cheapest price find at “Made in Design” to make my order, a company who “ Heals” wouldn’t price match who granted are a French born company with a French head office BUT they do actually have a UK base,UK contact centre,UK distribution/logistic centre etc !! So money saved I found the “made in designs” website was easily accessed,items in stock,secure payment options, cheapest price I found in Europe in fact ROW ,happy days. Item received in just over a week from ordering leaving me extremely happy and a bit better off financially 🙂
The only tiny fly in the ointment was that the suppliers chosen courier/ delivery firms tracking system was a bit vague,slow to update & not really shown in real time which messed with my anxiety a bit but unnecessarily as the item did arrive very well packaged in good time looking like it had been handled with care.
My lesson learned is shop around,check out any advertised sales pitch,taglines or grab lines & don’t just assume or trust historic supposedly upright UK suppliers/outlets are equitable & sincere… vive la France 🙂
30 september 2025
Antwoord van Made In Design
Hello Robert,
Thank you so much for your wonderful and witty review, we truly enjoyed reading it!
We’re delighted to hear that your experience with Made in Design was a positive one, from the order process to the delivery of your Eames piece. Your feedback regarding the courier tracking system is also much appreciated and will be shared with our partners to help improve the service.
Your satisfaction and trust mean a lot to us, and we’re thrilled to know you’re happy with both your purchase and the savings made.
And indeed… vive la France! 😉
Kind regards,
Julie, customer service
Poor customer service, delayed sofa by 4 weeks
EDIT: My order number is correct and it was placed through MadeInDesign.com by my partner.
The price is great but the customer service is zero stars. We ordered our sofa on the 16th August and it was quoted as 4-6 weeks delivery time. When this time passed, there was not a follow up email. We have had to chase the delivery of the sofa - we also have paid 190 euros premium delivery service and they refused to give a refund instead they offered us a discount code for a future order, which with this bad experience, we will not be ordering again.
Delivery is now scheduled for 21st October and we cannot get a confirmation from their customer service if delivery also includes packaging removal (their initial email stated it would) but given the lack of trust I now have with this company, I want it confirmed before delivery.
My conclusion therefore is that this company cannot delivery good service on bulky items like sofas. Next time, go directly to the brand. The customer service is also delayed and not proactive, so you spend your time following up with them regarding delivery. Avoid if you want a stress free process. I can only hope the premium delivery service is better than the customer service.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Amina,
We are truly sorry to read about your disappointment, this is not the level of service we aim to provide.
After checking the order number you provided, we were unfortunately unable to find any corresponding order in our system. Without a valid order reference, we are unable to access your file or assist you efficiently.
Please give us the correct order number so that we can review your case and find a quick and satisfactory solution.
Kind regards,
Julie, customer service
Appalling and degrading
The package went missing and it has been impossible to communicate with Made In Design about the refund/replacement because their communication processes are unfit for purpose and I believe discriminatory against me as a neurodivergent person.
23 september 2025
Antwoord van Made In Design
Hello Amy,
We’re truly sorry that your experience did not meet your expectations. We would like to clarify, however, that our customer service team has always communicated with you respectfully and in accordance with our values of fairness and inclusion.
The allegations of discriminatory behavior are very serious and do not reflect the reality of our exchanges. Several solutions were proposed to resolve the delivery issue, but unfortunately they were not accepted.
Please be assured that we remain committed to treating every customer with respect and to finding the best possible outcomes in each situation.
Kind regards,
Julie, customer service
Poor customer service and wasteful…
Poor customer service and wasteful practices – avoid Made in Design
I ordered some stools from Made in Design (order no: 200363652) and immediately noticed an issue with the size. I flagged it with them straight away, before the items had even left their warehouse. Despite this, they insisted the delivery had to go ahead and could only be returned after arrival—something they admitted was due to their system that processes orders too quickly to intercept.
It’s hard to understand why a company of this scale would rather ship items unnecessarily—creating extra emissions and cost—than simply cancel an order before dispatch. It feels inefficient, unsustainable, and ultimately unfair to the customer.
Now that the delivery has arrived, I’ve contacted them to return the items, and they’re asking me to cover the return shipping cost. This seems completely unreasonable given that I tried to prevent the shipment from happening in the first place.
Overall, the experience has been frustrating and disappointing. Made in Design has shown little regard for customer experience or environmental responsibility. I’ve since ordered the correct stools from another retailer with zero issues and lower shipping costs.
I won’t be using Made in Design again, and I’d recommend others think twice before ordering
4 oktober 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
Thank you for sharing your feedback.
We are truly sorry to hear about your frustrating experience and we fully understand how disappointing this must be.
We acknowledge your point about cancelling an order before dispatch if an issue is flagged early.
Unfortunately, in your case, it seems that our system had already begun the order processing before we were able to intervene. The size discrepancy was raised before dispatch, but by then the items were already in the preparation stage, which made cancellation at that moment impossible.
We accept responsibility for this lack of flexibility, it could be better. We also understand that asking you to cover return shipping in this situation feels completely unfair, given your attempts to stop the shipment in the first place.
We want to resolve this and avoid leaving you with a poor impression. To help us do that, could you please send us your order number so that we can review what happened and see what can be done in your case.
Once again, we’re very sorry this has happened. We appreciate your patience and we’re committed to doing better.
Kind regards,
Julie, customer service
The chair was delivered on September…
The chair was delivered on September 18, but it arrived damaged. I contacted customer service, and they said they would investigate. However, after 11 days, there has still been no reply. Their phone line is also unreachable. I strongly advise against buying anything from here.
29 september 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Stephen,
We are very sorry for the inconvenience you experienced. This is not the level of service we aim to provide. We were surprised to hear you had difficulty contacting our customer service by phone, as the line is open and operational; it’s possible you called during a busy period.
Our after-sales team has taken your case in hand, and we have received the additional information you provided. They have now contacted you to arrange a collection of the damaged item. We are doing our utmost to resolve this matter as quickly as possible.
Thank you for your patience and understanding.
Julie, customer service
Antwoord van Made In Design
Hello Anne,
Thank you for your feedback!
We’re glad to hear that your order process was easy and that your items arrived promptly.
We look forward to serving you again soon,
Julie, customer service
Good quality product and professional…
Good quality product and professional swift service and delivery.
23 september 2025
Antwoord van Made In Design
Hello Andrew,
Thank you for your feedback!
We’re thrilled to hear that you’re happy with the product quality and that our service and delivery met your expectations. Your satisfaction means a lot to us.
Looking forward to serving you again soon,
Julie, customer service
Antwoord van Made In Design
Hello Catherine,
Thank you for your kind words!
We’re delighted that you enjoyed the communication and that your new stylish stools bring you satisfaction.
Best regards,
Julie, customer service
The delivery process was a nightmare
The delivery process was a nightmare. I have experienced a more than 10 days delay with very little communication from your supplier Schenker. The goods came from France to London and went to Bradford by mistake (final delivery (my place) was booked for London). Received no communication. After a few days I was told that the cargo was in fact held by customs (which I doubt as it went from London to Bradford. And was never given an estimated new time of arrival. When I got to know it would come today (5th September I called to ask time for delivery and was given no apology, just that I cannot expect a time, I need to be home between 8am and 5pm and wait for a call on the day. It is now 16:15 and I have not been delivered not have I received any call, and you are asking me for a satisfaction survey as if I had been delivered, which I still haven’t.
5 september 2025
Antwoord van Made In Design
Hello Audrey,
We’re very sorry that your delivery experience has been unsatisfactory. The delay was unfortunately due to customs clearance, which has become more time-consuming since Brexit. Our delivery partner, Schenker, does not operate under our direct supervision and must comply with these regulations.
According to tracking information, your parcel was delivered on 5 September 2025. Nonetheless, it’s clear that the lack of updates and absence of a delivery time estimate have added to your frustration, and we apologise for that.
We’ll certainly review how we manage communications in such situations to improve your experience in the future.
Thank you for your patience.
Kind regards,
Julie, customer service
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