The delivery address on my shipping notification was wrong. I sent three contact forms correcting it. Apart from automated receipts I heard nothing. On the delivery day I phoned. I was told that it be... Toon meer
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I bought two Palissade stackable garden chairs + cushions and two Light No 1 outdoor lamps. **Positives: Great design and quality of products, products as described on website. The Light No 1 ou... Toon meer
Bedrijf heeft geantwoord
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July. Upd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
2,9
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Its been a great experience
Its been a great experience. My lamp was shipped to Denmark and it took less than a week.
Very good information regarding the parcel.
Ill shop here again
29 augustus 2025
Antwoord van Made In Design
Hello Kent,
Thank you so much for your kind words!
We’re glad your lamp reached you in Denmark so quickly and that you were happy with the delivery updates. We’ll be delighted to welcome you again soon on Made In Design.
Best regards,
Julie, customer service
Placed an order on the 9/8 and still…
Placed an order on the 9/8 and still hadn’t received it by the 19/8. Followed up with customer services and got a response on the 20/8 apologising for the delay and it was a shipping issue which they would rectify that day. It is now the 29/8 and still no delivery or update other than a request for a review. Have followed up with my payment provider for a refund.
The only positive I can state is the price was slightly cheaper than other shops, but doesn’t help if you don’t get your product.
29 augustus 2025
Antwoord van Made In Design
Hello Matthew,
Thank you for sharing your concerns.
I’m truly sorry for the delivery issues and the lack of updates, you deserved better communication, and waiting without information is understandably frustrating.
Although this delay was caused by the shipping provider, that does not excuse the poor experience. To avoid any further inconvenience, we've arranged a refund via PayPal today, and our customer service team has also been in touch to offer a gesture of goodwill to address what happened.
Your satisfaction is our priority, and we hope to regain your trust.
Best regards,
Julie, customer service
Great design - Excellent service
Great design. High quality. Delivered on time and well packaged. Al in all - excellent service
29 augustus 2025
Antwoord van Made In Design
Hello Sue,
Thank you very much for your feedback!
We’re delighted that you’re satisfied with the design, quality, and delivery of your order.
We look forward to seeing you again soon on Made In Design!
Julie, customer service
Solid but website could be better
Company has shipped garden furniture and it arrived in good condition, although it took a long time. One key thing to know is that this is not a UK company and is French. However, I wished to return furniture and this part of the process was a bit fiddly (website dead ends, slow customer service) but was ultimately successful and they offer a uk address to send back to (at customer expense) and I am soon to get a full refund. The price is competitive but be aware of the additional complexity.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
Thank you for your review. We would first like to confirm that Made in Design is indeed a French company, as clearly indicated in our Terms and Conditions of Sale.
We are sorry to hear about the difficulties you encountered with your return request. In order to assist you properly, we asked you to provide your order number. This is essential for us to identify your purchase and handle your return request. Without this information, we are unfortunately unable to locate your order in our system.
Please be assured that once we receive your order details, we will support you in completing the return process as smoothly as possible.
Our customer service remains at your disposal and we hope to resolve this matter to your satisfaction very soon.
Kind regards,
Julie, Made In Design customer service
Falsche Lieferung, unschöne Erfahrung
Ich habe zwei Kissen bestellt – und erhielt einen niemals bestellten Toaster. Nach mehrmaligen Rückfragen erhielt ich ein Retourenlabel, mein Geld jedoch nicht zurück! Das ist wirklich die unschönste und auch unseriöseste Erfahrung, die ich je mit einem Web-Händler gemacht habe. Kann nur dringend davon abraten!
18 augustus 2025
Review zonder uitnodiging
Antwoord van Made In Design
Sehr geehrte Frau Braun,
wir entschuldigen uns aufrichtig für diesen Lieferfehler und die unzureichende Bearbeitung Ihrer Reklamation.
Um Ihre Wartezeit zu verkürzen, haben wir Ihnen bereits vor Erhalt der Rücksendung eine Rückerstattung gewährt. Darüber hinaus erhalten Sie als Entschädigung für die entstandenen Unannehmlichkeiten einen Gutschein im Wert von 50 €, der drei Monate lang gültig ist.
Wir haben auch interne Maßnahmen ergriffen, um solche Situationen in Zukunft besser zu handhaben.
Mit freundlichen Grüßen,
Julie, Kundenservice Made In Design
Antwoord van Made In Design
Hello,
Thank you for your kind words!
We’re glad the process was smooth and secure. Looking forward to your next visit.
Best regards,
Julie, Customer Service
Great customer service and shipping
Great customer service and shipping. Products are great.
4 augustus 2025
Antwoord van Made In Design
Hello Manuela,
Thank you for your feedback!
We’re pleased that our service, shipping, and products met your expectations.
We hope to see you back soon,
Julie, customer service
Clock.
Love the product (clock). Quirky and fun design.
Delivered as promised and well packaged.
16 augustus 2025
Antwoord van Made In Design
Hello Graham,
Thank you for your feedback!
We’re delighted that you love your clock and enjoy its quirky, fun design. We’re also glad it arrived as promised and well packaged.
We look forward to seeing you soon,
Julie, customer service
They sent the wrong umbrella initially…
They sent the wrong umbrella initially but sorted it out relatively quickly but only after I followed up. Finally got the correct one. Boxes were badly damaged when delivered and items not in perfect condition but gave me a small refund and credit voucher for the inconvenience which was a nice gesture.
30 juli 2025
Antwoord van Made In Design
Hello Kate,
Thank you for your feedback.
We’re glad we could resolve the issue with your umbrella and provide a refund and credit voucher for the inconvenience. We apologise again for the initial mistake and the condition of the packaging.
Your comments help us continue improving our service, and we appreciate your patience throughout the process.
Best regards,
Julie, customer service
A good product
A good product, available sooner than elsewhere, delivered sooner than expected.
13 augustus 2025
Antwoord van Made In Design
Hello,
Thank you for your feedback!
We’re pleased that the product met your expectations and arrived faster than anticipated.
See you soon,
Julie, customer service
Perfect order process
Perfect order process
Great customer service
Love my products
Excellent delivery service and communication throughout
Highly recommend using made in design
11 augustus 2025
Antwoord van Made In Design
Hello Kirsten,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you loved your products and had a smooth experience with our ordering, delivery, and customer service. Your recommendation means a lot to us!
We look forward to seeing you soon,
Julie, customer service
Cabinets arrived as advertised and in time…
Cabinets arrived as advertised and in time stated
9 augustus 2025
Antwoord van Made In Design
Hello Eileen,
Thank you for your feedback!
We’re pleased that your cabinets met your expectations and were delivered on schedule.
See you soon,
Julie, customer service
Antwoord van Made In Design
Hello Paul,
Thank you for your feedback! We’re happy to hear that the value and fast delivery met your expectations.
We look forward to seeing you soon,
Julie, customer service
Do not order from this company if…
Do not order from this company if you're based in the UK as goods take around 3 weeks to arrive despite stating on the website it's 5-10 days. The goods I ordered despite being small and flat packed were then delivered on a pallet by an industrial lorry and the driver would not bring the goods to the door unless someone helped him load off his van. We were of course happy to help, however this was a very strange way to deliver flat packed garment rails for personal use.
18 juli 2025
Antwoord van Made In Design
Hello Laura,
We’re very sorry for any inconvenience caused during your order. The delivery delay was due to customs clearance, which unfortunately is beyond our control. Regarding the delivery method, pallets and industrial lorries are sometimes required for certain shipments to ensure safety and prevent damage, even for flat-packed items.
Throughout the process, our customer service team was available to assist you and find suitable solutions at each step, and you even mentionned that you really appreciated their professionalism.
Best regards,
Julie, customer service
Rubbish service
Despite spending £10 on postage only one delivery attempt was made and then my purchase was returned to France. No one replied to my enquiries until yesterday - more than 10 days after I first tried to contact them. I’m still awaiting a full refund. Definitely don’t recommend (& I’m not entirely convinced they’re not a scam). Either way customer service is rubbish.
31 juli 2025
Antwoord van Made In Design
Hello Annie,
We are truly sorry for the inconvenience caused with your delivery. Unfortunately, the issue came from the carrier, which was beyond our control. Your parcel was indeed returned to our warehouse, and the refund was processed on your bank account as soon as the return was validated.
We understand your disappointment and will continue working with our partners to improve this experience.
Best regards,
Julie, customer service
still haven't received it and no…
still haven't received it and no response as to where it is after nearly a month.... bad customer service and Chronopost are terrible.
31 juli 2025
Antwoord van Made In Design
Hello there,
I’m truly sorry to hear that you still haven’t received your order after nearly a month, and that you've received no update, this is certainly not, in any way, the level of service we strive to deliver.
Please rest assured that as soon as your claim reached our customer service team, we immediately forwarded it to Chronopost and requested an investigation. In fact, Chronopost has initiated an enquiry and confirmed they will get back to us no later than August 12 with more information on the parcel’s location.
We understand how frustrating this wait must be, and we will keep you informed the moment we receive their response. Again, we are truly sorry for the inconvenience this has caused.
Thank you for your patience and understanding.
Best regards,
Julie, customer service
An exceptional service.
A very straightforward online experience. Extremely helpful customer service.
12 juli 2025
Antwoord van Made In Design
Hello,
Thank you very much for your feedback!
We’re delighted to hear that your online experience was smooth and that our customer service was helpful.
We look forward to seeing you again soon,
Julie, Customer Service
Very easy to deal with & great delivery…
Very easy to deal with & great delivery service
10 juli 2025
Really pleased with the service
Really pleased with the service. My order arrived in good time.
25 juli 2025
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