I bought two Palissade stackable garden chairs + cushions and two Light No 1 outdoor lamps. **Positives: Great design and quality of products, products as described on website. The Light No 1 ou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
Ich habe ein Sofa bestellt, dass leider nicht passt. Meine Retourenanfrage wurde ewig nicht bearbeitet und jetzt warte ich schon wieder seit über einer Woche auf eine Rückmeldung zum Rücktransport. In... Toon meer
I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July. Upd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
2,9
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered the chairs from at a very…
I ordered the chairs from at a very competitive price with Made in Design. The customer service is very responsive and the shipping time is quick. Products arrived really well protected and packed. Highly recommended.
21 juli 2025
Good communication around delivery and…
Good communication around delivery and timings. Product as described.
4 juli 2025
Bad experience buying from retailer
Delayed shipping, bad customer service, items packaging was in such bad condition on delivery - including one table leg fully sticking out of the box - that it was a miracle nothing was damaged. Won’t buy from this retailer again.
19 juli 2025
Antwoord van Made In Design
Dear Maggie,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your negative experience with the delivery and packaging condition. The carrier faced unexpected delays at customs, which unfortunately were beyond our direct control. That said, we did our best to intervene and help expedite the process as much as possible.
We’re also sorry to learn that the package arrived in such poor condition. While it’s fortunate that the items were not damaged, this is clearly not the standard of service we aim to provide.
We’re reaching out to you via email to follow up and continue the conversation directly. Please don’t hesitate to let us know if there’s anything further we can do.
Kind regards,
Julie, Customers Service
Excellent on all counts
Fast delivery and good communication. My items, which are fragile, arrived well packaged but not overly so, so it didn't take me an hour to get into the package, and almost all the packaging was easily recyclable. Very impressed customer.
18 juli 2025
Antwoord van Made In Design
Dear Gillian,
Thank you for your review.
It appears there was a misunderstanding regarding the delivery status. Our delivery team has been in touch with you and has already contacted Chronopost to ensure your parcel is delivered as quickly as possible.
We’re closely monitoring the situation and remain available should you need any further assistance.
Kind regards,
Patrick, Service Delivery
Awful customer service
Order arrived damaged and can't get hold of anyone to discuss. Already filled in the customer contact form but no reply. Customer services number cuts out after selecting option to discuss an order.
Seems like the only way to get a response from this company is via a Trustpilot review so here we are.
Thanks
27 juni 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We’re very sorry for the delay in responding and for the inconvenience you’ve experienced.
Due to the sales period, we are currently handling a higher volume of orders and customer requests, which may cause longer response times. That said, our customer service team has reviewed your request today and is now awaiting the additional information needed to complete the process.
Thank you for your patience, we will do our best to resolve this as quickly as possible.
Best regards,
Julie, customer service
Expensive and bad quality
Expensive and had to send my first purchase back as imperfect which was replaced by another - badly designed
27 juni 2025
Antwoord van Made In Design
Hello Moya,
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your initial purchase and understand your frustration.
Please be assured that we take product quality very seriously and strive to ensure every item meets high standards. We appreciate your patience during the replacement process and will share your comments with our supplier to help improve future designs.
If there is anything further we can do to assist you, please don’t hesitate to contact our customer service team.
Kind regards,
Julie, customer service
Best regards,
We needed the cushions for our outdoor…
We needed the cushions for our outdoor chairs. The best price was offered by this company, and
Unlike other shops they actually had them in stock. We are pleased with the purchase.
8 juli 2025
Antwoord van Made In Design
Hello Norma,
Thank you very much for your positive feedback! We’re delighted to hear that you found the cushions you needed in stock and at a great price with us.
We’re pleased that you’re happy with your purchase and look forward to serving you again in the future.
Best regards,
Julie, customer service
My order has not arrived
My order has not arrived - there has been no update from customer service having flagged the issue with them over 5 days ago.
8 juli 2025
Antwoord van Made In Design
Hello Natasha,
We sincerely apologise for the inconvenience caused. Unfortunately, the issue comes from the carrier, who has lost one of your two parcels, and the other was returned to our warehouse without explanation.
We have already initiated a claim with the carrier, as this is totally unacceptable. Our customer service team has reached out to you by email to discuss whether you would prefer a refund or a replacement, and we are currently awaiting your reply in order to proceed as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Julie, customer service
I ordered a book shelf 3 weeks ago and…
I ordered a book shelf 3 weeks ago and I still haven’t received it. The tracking number shows a delivery date from 2 weeks ago. When I call it says our agents are busy, please call later.
6 juli 2025
Antwoord van Made In Design
Hello,
We are truly sorry for the issue with the delivery of your bookshelf, as well as for the lack of responsiveness from our customer service. This is certainly not the level of service we aim to provide.
We completely understand your frustration. During the sales period, our teams are particularly busy, which can unfortunately lead to longer waiting times on the phone.
Regarding your order, we’ve checked the tracking information, and it shows a scheduled delivery date of 11/07. Deliveries to the UK can sometimes take longer due to customs procedures.
Thank you for your patience, and please don’t hesitate to contact us if you need any further information.
Kind regards,
Julie, customer service
Great service again from MiD … no-fuss…
Great service again from MiD … no-fuss buying process and really helpful solo delivery driver made things simple with the heavy/bulky items
20 juni 2025
Antwoord van Made In Design
Hello Ian,
Thank you for your lovely feedback!
We’re so glad to hear everything went smoothly and that our delivery driver was able to assist with the heavier items. It’s great to know the service met your expectations once again, we truly appreciate your continued trust in Made in Design.
Kind regards,
Julie, customer service
I purchased pendant lights from this…
I purchased pendant lights from this company. Two were faulty. They are ghosting me and will not escalate my claim. I have engaged in months of correspondence with the designers of the light fittings (all work that MID should have done). Now they refuse to communicate with me I am forced to sue them for damages in France or Mediate in a language that I do not speak. They are complete cowboys. Corporate fraud of the highest order.
5 februari 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Pauline,
We are truly sorry to hear of your continued dissatisfaction and frustration. Please allow us to clarify the steps we have taken regarding your case.
When the supplier acknowledged that the initial model you purchased was an earlier version still in stock in our warehouse, we immediately placed a new order to provide you with a replacement, at no cost, even though the product was fully compliant.
Several months after receiving your order, you contacted us again, this time regarding the other wall lights, stating they were not compliant due to minor discrepancies (a few millimetres) compared to the supplier’s technical specifications. These particular details were not listed on our website.
Throughout this process, you also engaged in direct and repeated correspondence with the supplier, despite the fact that, as they themselves confirmed, all claims must be handled through Made In Design. The supplier has since shared the full exchange history with us and confirmed that they replaced all the items free of charge, without even requesting a return of the originals.
Given this context, we must clarify that it is not possible for us to process a refund for a product that has already been replaced in full.
We understand that this situation has been frustrating, but we have remained fully engaged from the start, coordinating with Harto, relaying your concerns, and facilitating every solution offered.
We remain at your disposal should you have any further questions, and we thank you for your understanding.
Kind regards,
Julie, customer service
Straightforward buying process
Straightforward buying process. Excellent choice of items, great communication and delivery.
All you want from an online shopping experience.
2 juli 2025
Antwoord van Made In Design
Hello,
Thank you very much for your kind words!
We’re so pleased to hear that you enjoyed the shopping experience, from the range of products to the communication and delivery. That’s exactly what we aim for!
We look forward to welcoming you back soon.
Kind regards,
Julie, customer service
The pockets were great but.
The pockets were great. However the mounting clip or bracket needs x 2 fixings as without the pockets can swivel.
17 juni 2025
Antwoord van Made In Design
Hello Mark,
Thank you for your feedback.
We’re sorry if it seemed like a manufacturing issue or a missing part from the supplier. We will pass your comment on to the supplier so they can take it into consideration for future improvements.
Kind regards,
Julie, customer service
Gorgeous well designed kettle
The kettle looks fantastic and has an easy top up section on the so you don’t have to remove lid to add water.
2 juli 2025
Antwoord van Made In Design
Hello Lynn,
Thank you so much for your lovely feedback!
We're delighted to hear that you're pleased with the look of the kettle and found the top-up feature convenient, it's such a handy detail for everyday use.
We hope you continue to enjoy it!
Kind regards,
Julie, customer service
Antwoord van Made In Design
Bonjour,
Merci pour cet avis favorable.
Nous sommes contents de savoir que vous êtes satisfaite de nos services.
Au plaisir de vous retrouver,
Julie, Service Client
Antwoord van Made In Design
Hello Philip,
Thank you for your kind words!
We’re delighted you found our service reliable.
We look forward to serving you again soon.
Kind regards,
Julie, customer service
The online service was great and the…
The online service was great and the chair is beautiful. The only issue I had was with the way the delivery men, two of them, rang the bell and left the chair in the communal area downstairs without even saying they are not bringing it up. I waited upstairs near my flat and no one came up which is very unusual as every delivery person has always delivered items by coming up the stairs, even the heaviest of items, which is extremely courteous and encourages me to use the same services again and again. The behaviour of the delivery guys that delivered the chair has somewhat discouraged me from using the company.
29 mei 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
Thank you for your kind words about our online service and your new chair, we're really pleased to hear that you're happy with the product itself.
We're very sorry, however, to hear about the way your delivery was handled. This is certainly not the experience we want for our customers. While some couriers are instructed to deliver to the door of the building, we understand that courtesy and communication from the delivery team make a big difference — especially when expectations are based on past experiences.
We’ve passed your feedback on to our logistics partner to help ensure better service in the future. Your comments are invaluable and help us hold our delivery teams to the standards our customers deserve.
We truly hope to have the opportunity to serve you again with a better experience all around.
Best regards,
Julie, customer service
UK customs issues affecting delivery
I ordered garden furniture and a dining table ages ago. Was supposed to be here on the 2nd of June. It is now more than 2 weeks late but finally they took responsibility and at least refunded the delivery cost. My suggestion to all people who reside in the UK would be to make sure there is no direct customs clearance involved for your items. If a shop imports it, there is no problem but when a company from Europe imports it, this may happen so be careful.
16 juni 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello,
We’re very sorry to hear about your experience, this is far from the standard we aim to provide, and we completely understand your frustration, especially during a move.
Unfortunately, without a full name, email address, or order number, we’re currently unable to locate your file and assist you properly. Please be assured that we take full responsibility for our orders and deliveries, and we’re here to help, but we need your details in order to investigate and provide a suitable solution, including any compensation where appropriate.
Please either contact our customer service team directly with your order reference, or reply to this message, so we can address this as quickly as possible.
Sincere apologies again for the inconvenience caused, we’re ready to resolve this for you.
Best regards,
Julie, customer service
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