I bought two Palissade stackable garden chairs + cushions and two Light No 1 outdoor lamps. **Positives: Great design and quality of products, products as described on website. The Light No 1 ou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Toon meer
Bedrijf heeft geantwoord
Ich habe ein Sofa bestellt, dass leider nicht passt. Meine Retourenanfrage wurde ewig nicht bearbeitet und jetzt warte ich schon wieder seit über einer Woche auf eine Rückmeldung zum Rücktransport. In... Toon meer
I had e-mail correspondence with Made in Design. I placed an order on 24th June and paid as they required. They have sent no confirmation and have ignored e-mails of 7 July, 22 July and 28 July. Upd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Made In Design
Geschreven door het bedrijf
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Geschreven door het bedrijf
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Contactgegevens
32 rue de Comboire, 38130, Echirolles, Frankrijk
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
2,9
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Excellent advice re products
Excellent advice re products .
Prompt response to e mails
Kept up to date re shipment and arrival times
Products arrived at the designated time with no problems.
Table and Chairs by EMU look fantastic.
Thanks .
We will obviously use you again
13 juni 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Pat,
Thank you very much for your thoughtful feedback!
We’re pleased to hear that our product advice, communication, and delivery met your expectations. It’s wonderful that the EMU table and chairs look fantastic in your space.
We very much look forward to assisting you again in the future.
Kind regards,
Julie, customer service
Buying and delivery process went very…
Buying and delivery process went very smooth - a pleasure to work with you.
28 mei 2025
Antwoord van Made In Design
Hello Bettina,
Thank you for your kind words!
We’re delighted to hear that your buying and delivery experience was smooth and enjoyable. It’s always a pleasure to assist you.
We look forward to serving you again soon.
Kind regards,
Julie, customer service
A catalogue of errors
Ordered two things - expensive garden furniture was a total pain to arrange delivery for - multiple emails, chat messages and eventually a phone call to get it sorted. Seat cushion that was ordered as part of this delivery was wrong one for set. No one picked this up during ordering process and return process was expensive and convoluted. Expecting all original packaging to be intact is a bit ridiculous - how can I open a package without opening it?! Then ordered a mirror. Arrived smashed…. Once again a lengthy process to arrange for a new one to be sent - by which point date I needed this for had passed. Courier used did not follow instructions on where to leave parcel.
11 juni 2025
Antwoord van Made In Design
Hello,
We’re very sorry to hear about the difficulties you experienced with your recent orders. This is clearly not the level of service we aim to provide, and we completely understand your frustration.
The delay in arranging delivery for your garden furniture was indeed due to an issue with the courier, and we sincerely apologise for the inconvenience caused. As a gesture of goodwill, our customer service team sent you a gift card, and the issue was escalated to the transport provider to help avoid such situations in the future.
Regarding the seat cushion — we understand your disappointment. The incorrect item appears to have been ordered, which is why the original packaging was requested for the return. This policy helps ensure that returned products can be resold as new. That said, we made an exception and accepted the return, and your refund was processed promptly.
As for the mirror, we’re truly sorry it arrived damaged. Once your claim was received, a replacement was arranged quickly, although we understand it did not arrive in time for your intended use. We’ve also followed up with the courier to address the failed delivery instructions.
We appreciate your feedback, and we’ll use it to improve our processes. If there’s anything further we can do, please don’t hesitate to let us know.
Best regards,
Julie, customer service
We ordered from the UK and had our…
We ordered from the UK and had our purchase delivered to Italy in 6 days.
10 juni 2025
Antwoord van Made In Design
Hello Daniel
Thank you for sharing your experience!
We’re delighted that your order was delivered to Italy so quickly and that you’re satisfied with our service.
We hope to assist you again in the future.
Kind regards,
Julie, customer service
This company claim they have a phone…
This company claim they have a phone number and dedicated customer support on their website. My order is late and I have had no update on where it is or when I should expect delivery. When I tried to call multiple times throughout the day (during their working hours on a Monday) there is no one there to answer but an automated voice that says to leave an email. No one is responding to my email. Very misleading and I am now left worried and frustrated. Possibly this is a scam. Would definitely not recommend.
9 juni 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Georgina,
We're very sorry to hear about your experience, this is not the level of service we aim to provide, and we completely understand your frustration.
Our customer service team is indeed available by phone and email during working hours, but it's possible you called at a time when all our advisors were already assisting other customers. We apologise if you were unable to get through and didn’t receive a prompt reply by email, we're actively working on improving our response times.
As for your order: our standard delivery time is 5 to 7 working days. Your order was dispatched on time, but the courier experienced a delay and your parcel was delivered on 12th June, with a 2-day delay. We’ve raised this issue with the delivery provider to help avoid similar situations in the future.
Once again, we sincerely apologise for the inconvenience and thank you for your feedback.
Kind regards,
Julie, customer service
quick delivery
Very quick, fairly priced delivery, competitive pricing, quality items. Kept up to date on when to expect order delivered.
6 juni 2025
Antwoord van Made In Design
Hello Donut,
Thank you for your positive feedback!
We’re pleased to hear you appreciated our quick delivery, competitive pricing, and quality products. Keeping our customers informed is very important to us.
We look forward to welcoming you back soon.
Kind regards,
Julie, customer service
Great product and good communication.
4 juni 2025
Antwoord van Made In Design
Hello Mark,
Thank you very much for your kind words!
We’re delighted to hear you’re happy with the product and our communication.
We look forward to serving you again soon.
Kind regards,
Julie, customer service
Aucun contrôle qualité
Bonjour
Le 27 je reçois ma Cde de 2 lampes pierre Charpin Hay
Une est parfaite emballage scellé l’autre emballage non conforme déjà ouvert et pour cause lampe de démonstration stipuler sur le pied de lampe et pas d’ampoule.
Contact téléphonique réclamation impossible injoignable!
J’ai déposé un mail sans retour non plus
Site à fuir
27 mei 2025
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour Patrice,
Merci d’avoir partagé votre retour. Nous sommes sincèrement désolés d’apprendre les désagréments rencontrés avec votre commande.
Suite à votre réclamation, notre service après-vente vous a répondu ce jour pour vous demander les éléments nécessaires à l’analyse du cas et à sa résolution. Nous vous invitons à nous les transmettre dès que possible afin que nous puissions vous proposer rapidement une solution, au choix entre le remplacement de l’article ou un remboursement.
Par ailleurs, nous tenons à vous rappeler que le délai de traitement des demandes SAV est de 48 heures ouvrées.
Nous vous remercions pour votre patience et restons à votre disposition pour toute aide complémentaire.
Cordialement,
Julie, service client Made In Design
Poor customer service
Poor customer service. The article I bought broke after 2 weeks. I didn’t get a reply for a month until I chased. I was then asked to return the piece of furniture in its original packaging (6 weeks after the delivery…). I am still waiting for a resolution
27 mei 2025
Antwoord van Made In Design
Hello Benjamin,
Thank you for your message. We fully understand your frustration and are sorry for the inconvenience.
Defects which happen with the use of a product fall under the manufacturer’s warranty. In such cases, we usually wait for their response before taking further action. However, as an exception, we agreed to proceed with a replacement before receiving their decision.
As suggested during our phone call today, we will wait for the manufacturer’s reply. If they confirm the return is necessary, we will work with you to find a solution for the packaging.
We truly appreciate your patience and understanding — especially as the delay from the manufacturer is beyond our control.
We remain committed to resolving this matter as quickly as possible.
Best regards,
Julie, customer service.
Incredible quality from Kartell and great service from Made in Design
We move into our house 24 years ago and bought a set of Kartell Maui chairs - last week like a slob , I lent back and cracked the chair, my fault - it split in half. I’ve just ordered a new one from France - it took 3 days to be delivered - looks identical to the other chairs which are 24 years old and was cheaper now than it was then
16 mei 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Mark,
Thank you so much for your feedback.
That's fantastic to hear! We're thrilled the Kartell quality continues to impress after 24 years. We're also delighted our service was quick getting your new chair to you in just three days, perfectly matching your existing ones.
Looking forward to seeing you soon,
Julie, customer service
Delivery time was good
Delivery time was good. The item was packed well and in perfect condition on arrival. We were pleased with the good quality item.
10 mei 2025
Antwoord van Made In Design
Hello Anne,
Thank you for your positive feedback!
We are delighted to hear that you were pleased with the good delivery time, the careful packaging, and the perfect condition of your item upon arrival. It's also wonderful to know that you are happy with the quality.
See you soon,
Julie, Customer Service
Antwoord van Made In Design
Hello Anthony,
Thank you for your trust and kind words!
We hope to continue to bring you joy with each item you choose.
See you soon,
Julie, Customer Service
Highly recommended!
Products are lovely. What most impressed me was the smooth delivery process of the items. Since leaving the European Union, ordering items from Europe has been a bit challenging at times. However, this company charged a reasonable price for postage to the UK, a quick and efficient delivery service, as well as providing regular updates about my parcel's journey. The whole process was so professional and efficient. I will be ordering again from Made in Design. So, thank you for providing quality products and an excellent service.
2 mei 2025
Antwoord van Made In Design
Hello Jan,
Thank you so much for your wonderful review! We are delighted to hear that you love our products and that you were so impressed with our smooth delivery process.
We know things can be a bit tricky with post-Brexit orders from Europe to the UK, so we're especially happy that you found our postage reasonable and our delivery speedy and efficient.
It's fantastic to hear that you will be ordering from Made in Design again. Thank you for your kind words about our quality products and excellent service.
We look forward to seeing you back soon!
Julie, Customer service
Beautiful and high quality
Very beautiful and high quality products. There was a slight delay with the delivery - I have been told due to customs - but it was just a few days. I am very pleased with my purchase, highly recommended
18 april 2025
Antwoord van Made In Design
Hello,
Thank you so much for your kind feedback!
We're delighted to hear that you find our products beautiful and of high quality. We appreciate your understanding regarding the slight delay due to customs. We're very pleased that you're happy with your purchase and your recommendation is greatly valued!
See you soon,
Julie, customer service
Fantastic garden furniture Absolute love the table and chair I…
Absolute love the table and chair I ordered. Super easy to order online, swift delivery and such great design. Would totally recommend
29 april 2025
Antwoord van Made In Design
Hello,
Thank you for your kind words!
We're absolutely thrilled that you love your new table and chairs and that you found the online ordering process easy and the delivery swift. We're passionate about great design, so your recommendation means the world to us!
Enjoy your beautiful new furniture!
See you soon,
Julie, customer service
Faulty Products
I received cups from them that were damaged and tried to send them back the same day. It has been a week of me emailing them everyday for a return label but no response. They also made me submit photos for proof of the box and product? It was absurd. Very easy to purchase but many obstacles to send it back and receive a refund.
Update on their response: it took several emails per day on my behalf to ever get a response. I started to use every email provided on the website in order to get their attention. After a week of intense chasing, I finally received a response.
29 april 2025
Review zonder uitnodiging
Antwoord van Made In Design
Hello Jamilah,
Thank you for your message.
We are very sorry to hear that you have received damaged glasses and are having difficulty obtaining a return label.
According to the exchange of emails, as soon as you made your complaint, our customer service department responded quickly and asked you for the additional information needed to process your request. That is the proceedure. On receipt of this information, a returns form and return label were emailed to you on 29 April.
We are currently awaiting the return of the damaged prducts in order to process the refund.
We sincerely apologise for the delay and the inconvenience this has caused.
Best regards,
Julie, customer service
Loved what I bought
9 april 2025
Antwoord van Made In Design
Hello Maria,
Thank you for your trust and your kind words!
We hope to continue to bring you joy with every item you buy.
We hope to see you soon,
Julie, Customer Service
SAV MEDIOCRE
J'ai effectué un retour d'article le 26/02/25 pour une demande de remboursement. L'article arrive chez eux le 10/03/25 (suivi de la poste) mais Made in design refuse de procéder au remboursement car ils disent n'avoir rien recu.
Je procède à un envoi de preuves de dépot/ réception de mon colis MAIS RIEN A FAIRE ils refusent le remboursement. INCOMPREHENSIBLE. SAV Mediocre, A fuir.
26 februari 2025
Review zonder uitnodiging
Antwoord van Made In Design
Bonjour Sarah,
Nous sommes désolés d’apprendre que votre expérience avec notre service n’a pas été à la hauteur de vos attentes.
Notre service client a pris contact avec vous afin d’éclaircir la situation. Comme précisé dans notre échange, le justificatif de dépôt que vous avez fourni ne mentionne pas l’adresse de livraison. De plus, le suivi indique un problème avec l’adresse de destination, ce qui soulève plusieurs incohérences et ne permet malheureusement pas de confirmer que votre colis nous est bien parvenu.
Il est important de noter que notre entrepôt ne dispose pas de boîte aux lettres, il n’est donc pas possible qu’un colis ait été déposé sans remise en main propre à nos équipes. La bonne livraison du colis de retour reste sous la responsabilité de l’expéditeur, et en l’absence de preuve formelle de réception à notre adresse, nous sommes dans l'obligation de demander des documents complémentaires.
Sachez toutefois que comme confirmé par notre service client, votre remboursement sera bien effectué dans les plus brefs délais. Nous vous demandons malgré tout de faire le suivi de votre retour et de bien ouvrir une enquête auprès du transporteur.
Nous restons bien entendu à votre disposition si vous avez d’autres questions.
Bien à vous,
Patrick, Service Livraison
Assembling garden bench
The bench was great both in quality and design. The only downside was it had to be assembled, which I found the instructions were not that great took a lot longer than I expected, but at the end had a super bench.
7 april 2025
Antwoord van Made In Design
Hello,
Thank you very much for your feedback!
We’re delighted to hear that you’re happy with the quality and design of the bench — it's always a pleasure to know our products meet expectations in those key areas. We’re sorry to hear that the assembly instructions were not as clear as they should have been and that this added extra time to your setup. Your comments are truly valuable, and we’ll be sure to share them with the supplier to help improve future instructions.
We hope you continue to enjoy your new bench!
Julie, customer service
Speedy delivery
Speedy delivery, clear communication and a fantastic courier company. thank you :)
7 april 2025
Antwoord van Made In Design
Hello Carol,
Thank you for your positive review.
We are happy to know that you are satisfied with our services.
We look forward to seeing you again,
Julie, Customer Service
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