I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Toon meer
Bedrijf heeft geantwoord
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I had some issues with deposits now showing up in my account and requested help through the contact form in the evening. Received a reply first thing in the morning which fixed my issues. Very happy w... Toon meer
Bedrijf heeft geantwoord
After I asked a series of complex questions, Sharon took down my details and promised a callback. When she rang me back, she thoroughly talked me through every issue and resolved them completely. Shar... Toon meer
Bedrijf heeft geantwoord
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Contactgegevens
1st Floor, 221 W George St, G2 2ND, Glasgow, Verenigd Koninkrijk
- www.safedepositsscotland.com
4,9
Uitstekend
1K reviews
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Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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SDS to The Rescue!
Due to a recent situation that could have been a significant security risk, I needed to change my password and login details with SDS, AND update my email address. I was having difficulty online however (NOT my favourite way of doing things, despite more and more organisations depending on it), and couldn't remember my original old password.
Following a couple of emails to SDS, the team were extremely helpful : sent me a reset link (actually sent it twice, with great patience - as the first one went to my old address, evidence that an attempt to update my details online about 18 months ago had failed), and the whole thing was resolved in a mere few hours.
It was such a pleasant change, by current standards, to actually deal with real human staff capable of thinking for themselves - and who took swift decisive action to help me. Very impressed.
7 januari 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Garry,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the positive experience you received from our team to help with resetting your login details. We have forwarded your kind words on to our team.
Kind regards,
SafeDeposits Scotland
AVOID 😡😡😡😡
On family Xmas holiday and not reading emails. They have paid a really bad tenant their deposit back even though they owe well over £7k in rent and the house will take £10-15k to repair. No customer service or sympathy at all. AVOID 😡😡😡 they claimed overbooked my emails but I have not I’m on holiday!!!!!! Shocking service
7 januari 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Tracy,
We are sorry to hear that you are unhappy with our service.
While we cannot discuss specific cases publicly, we do emphasize that proper communication is vital at all stages of the repayment process. Our timelines for the process are in line with government guidance.
Kind regards,
SafeDeposits Scotland
Mandy helped me with my query
Mandy helped me with my query. Even though I sent the email at 9pm it was still answered and actioned very quickly. I didn’t realise but the team work until 10pm which really helps dispute issues if you work during the day. Thank you!
6 januari 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Erinne,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive customer service you received from Mandy and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Professional and friendly.
Professional, informative, and very helpful, easily solved my problem, highly recommend.
5 januari 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Mike,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the professional and friendly service you received from a member of our team, and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Rachel McLaren was so helpful
Rachel McLaren was so helpful, a real gem when it comes to customer service. She explained my queries, followed up with information emails and checked that I had no outstanding issues. I can only hope she is valued member of the team and that I have the pleasure of her customer services next time I ring....
19 januari 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Mhairi,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Rachel, and have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
address error easily sorted
I sent an email after having an address issue and was obviously hoping to have it sorted asap as it pertained to my deposit. Jamie got back in touch very quickly with the issue entirely solved. So easy, great communicator and great service. Very happy.
5 januari 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Ellie,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the positive experience you had with Jamie, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
For first time users it is not obvious…
For first time users it is not obvious how to release deposits
However once I phoned Rachel talked me throughout in no time and was very helpful and patient
22 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Carol
Thank you for your review of SafeDeposits Scotland.
We are pleased to hear about the helpful and patient customer service you received from Rachel and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Good Experiance
Jamie replied to my emails in minutes which is not normal these days, so thank you
Martin was so nice on the call. I’m impressed with this company
22 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Mrs M,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the positive experience you had with both Jamie and Martin, and have shared your review with them, along with the rest of the team.
Kind regards,
SafeDeposits Scotland
Not safe at all - cream off interest and withhold your deposit
Awful scheme, on the side of letting agents not tenants. £43 in dispute, rather than return over £400 of non disputed deposit they hold on to it for an anticipated 3 months whilst they 'adjudicate' having already rolled through several 5 day self resolution periods without dealing with it. Must be a nice money spinner in terms of interest for them. Awful awful awful
18 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Dear Karen,
We are sorry to read about your dissatisfaction. We would like to make it clear that on completion of the self-resolution process, any undisputed funds are released within five working days. If your dispute is progressing to formal adjudication then undisputed funds will be released to you; they would not remain with SafeDeposits for the duration of the adjudication process, only the disputed amount would remain until the adjudicator issues their decision and the process is complete.
Kind regards,
SafeDeposits Scotland.
Excellent customer service
Excellent customer service, went above and beyond not only to resolve my query but avoid delay of my deposit return. Incredibly friendly and knowledgeable. I have used the scheme for numerous rental properties and the service has always been first class even in complex circumstances.
16 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the first class service you have been receiving from us and have shared your positive feedback with the rest of our team.
Kind regards,
SafeDeposits Scotland
Very helpful customer service
I had to phone up and change over a deposit from one property to another, Rachel was very helpful and polite - got everything sorted easily and quickly.
10 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Dear Jenny,
Thank you for your 5 star review of SafeDeposits Scotland. We are really pleased to read your kind feedback about the helpful service you received from Rachel, and have shared this with her and the rest of our team.
Kind regards,
SafeDeposits Scotland.
Excellent telephone experience
I had a wonderful experience with Rachel McLaren, Customer Service Advisor, who demonstrated knowledge and insight throughout our telephone conversation. She guided me through the options available to my situation, assured me of the way forward and offered her support when I contact them again in the next week to finalise the situation. I felt confident with the decision-making options and was impressed with Rachel's calm, reassuring tone of voice, her professionalism and pleasant interaction with me. An extremely positive experience from the start of the phone call to the finish which left me reassured and gave clarity to my situation. Thank you Rachel. Very much appreciated. Dr. Sylvia A. Hoskins
10 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Dear Sylvia,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland, and in particular for your kind feedback about your excellent experience in speaking to Rachel. We are delighted to read this, and have shared with Rachel and the rest of our team.
Kind regards,
SafeDeposits Scotland.
Rachel was fab!
Rachel was fab! Handled my enquiry with professionalism and efficiency. Very positive experience.
8 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Dear Alister,
Thank you for your 5 star review of SafeDeposits Scotland. We are delighted to read your fantastic feedback about the professional and efficient service you received from Rachel, and have shared this with her and the rest of our team.
Kind regards,
SafeDeposits Scotland.
Helpful and friendly staff
I was really stressed about a situation with my deposit repayment, and Rachel was able to sort it quickly and easily.
8 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Dear Jack,
Thank you for your 5 star review of SafeDeposits Scotland. We are pleased to read that the situation you were concerned about was quickly resolved by Rachel, and have shared your kind feedback with her and the rest of our team.
Kind regards,
SafeDeposits Scotland.
Couldn’t have asked for a better…
Couldn’t have asked for a better service. Everyone was very communicative, helpful and friendly - in particular Gemma and Rachel who were both fab. Thank you!
9 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Thank you for your fantastic 5 star review of SafeDeposits Scotland. We are delighted to read your feedback about the service you received, and your kind words about Gemma and Rachel. Your review has been shared with our team.
Kind regards,
SafeDeposits Scotland.
Did Service fast helpful kind and…
Did Service fast helpful kind and understandable , good job 👏👏 for me
9 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Aziz,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the positive customer experience you had and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Rachel was super patient knowledgeable…
Rachel was super patient knowledgeable and helpful with me today, definitely the best customer service I’ve had in a long time, many thanks. Nice to know there are actual real people who know what the customer wants.
5 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Ian,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Rachel and have shared this wiht them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Excellent service!
4 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Maja,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the excellent service you received and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Jodie my advisor dealt with my query…
Jodie my advisor dealt with my query quickly and professionally 10/10
2 december 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Mark,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the professional customer service you received from Jodie and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Rachel from SafeDeposit Scotland was…
Rachel from SafeDeposit Scotland was extremely helpful in assisting me with my deposit query. She was friendly, knowledgeable, and resolved my issue quickly. Excellent service!
26 november 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Amna,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the extremely helpful customer service you received from Rachel and have passed this on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
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