SafeDeposits Scotland Reviews 1.002

I have had a few conversations with Safe Deposits Scotland advisers due to an ongoing dispute, they have all been very helpful in guiding me on the next steps. I recently spone with Elle McCullough who was absolutely fantastic and help me submit my escalation. Thanks for all your help! This is such a great service and although my dispute is ongoing, i wouldn’t have the chance to do this without this service.

Had an issue with duplicate accounts, was able to get through to customer service v easily and spoke to Zeeshan who was lovely and resolved the issue quickly

Elle from customer service was very helpful in resolving my issue, and we're able to fix this very quickly. Happy to recommend them in future too.

I had a great experience with the customer service provided by Shereen Mohammed. Shereen helped me with my enquiries in a fast, easy, and professional way. Everything was explained clearly, and the support was very efficient. Thank you for the excellent service!

excellent really helpful, thanks to Elle who was brilliant and sorted everything

Elle McCullough was very friendly and helpful and was able to sort things out for my behalf which was great! Highly appreciated!

Jodie was very quick and helpful with a respone to my question!

Great help and very patient albeit a bit hard to understand due to all the other ongoing calls in the background which I realise is not their fault.

I contacted Safe deposit Scotland today and even though I didn't have all my information to hand the person dealing with me was very professional, friendly and thorough, answering all my questions and concerns. Elle McCullough assured me that everything is now in place to start our proceedings. Which has added a great peace of mind for myself and my partner.

Elle McCullough talked me through how to rquest repayment of my deposit. She was great!

Had a wonderful experience on the phone today with Elle, she was very helpful and cleared up all my queries. I had a bit of a unique situation but she found a solution to it quickly and thoroughly took care of me. She was very helpful and super friendly, and even remembered our small talk to wish me a lovely time with my evening plans - 10/10 excellent customer service :)

Liam Campbell that I spoke to was incredibly helpful, got me access into my online account quickly so that I could view everything. And then explained what I'd need to do when I move out. Great friendly service

Casey was a very kind person on the other side of the phone, completed what I needed to achieve and even offered to go a step further. Incredible customer service and a super pleasant conversation, thank you!

I noticed today that a deposit forwarded to SDS had an extra digit on the DAN on the remittance advice - an error on my part. Because of this, the deposit had not registered with others that had been forwarded at the same time.
I phoned SDS and spoke to Rachel McLaren who asked me a few mandatory security questions, managed to identify the issue and within minutes had the deposit correctly recognised and listed. Much appreciated, thank you.

Niamh made it very easy for me to sort the issues with my account and was patient and helpful. All instructions given were easy to understand and clear. Very good experience.

Niamh at SDS was so helpful and genuine, probably the best customer service experience I’ve ever had. She answered all my questions and explained the processes so well, all while being super friendly. She knows her stuff and is very solutions focused, super kind and knowledgeable.

I really appreciated how quickly I was able to get on the phone with an actual person! The assistant and the end of the line Niamh was absolutely fantastic and managed to get my problem sorted in under ten minutes. Very refreshing considering how often I’ve been on the phone for hours to have no solution awaiting at the end. Excellent from Niamh !

Super helpful call with Christina she helped me get into my account after I lost my password and had my deposit released over the phone really quickly!

Great help from Rachel , answered all my questions and explained the process clearly and simply , my deposit was returned quickly, a pleasure to deal with and made it all a pain free process ! .

Had a great experience with Eliza. She was very helpful and considerate with all my questions.