I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Toon meer
Bedrijf heeft geantwoord
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Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had be... Toon meer
Bedrijf heeft geantwoord
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Toon meer
Bedrijf heeft geantwoord
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Contactgegevens
1st Floor, 221 W George St, G2 2ND, Glasgow, Verenigd Koninkrijk
- www.safedepositsscotland.com
4,9
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Elle was great- very responsive…
Elle was great- very responsive whenever I’d have a chance to email first thing in the morning before leaving for work. She sorted an error in the system that was causing an issue and by the next day my security deposit had been returned to my bank account!
22 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Rachel,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the help you received from Elle to get your deposit returned and have passed this on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zubair Javid
Zubair Javid - Customer Service Advisor. Very helpful and efficient (even when I called at 9.30pm)!
22 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Callum,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful and efficient customer service you received from Zubair and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Called up for return of our deposit
Called up for return of our deposit - the member of staff was very helpful, efficient and friendly. All taken care of in a few minutes. Thank you.
22 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello David,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the efficient and friendly service you received from our staff and have shared your positive feedback with our team.
Kind regards,
SafeDeposits Scotland
Shereen went above and beyond for me
Shereen went above and beyond for me! Thanks a million.
22 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Adam,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear that Shereen went above and beyond to help you, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
First-class customer service from Casey
First-class customer service from Casey over the phone. He quickly resolved an issue that had been delaying the return of my deposit, and it was sorted as soon as I spoke with him.
21 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the first-class customer service you received from Casey and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Elle McCullough was an excellent and…
Elle McCullough was an excellent and efficient help in ensuring I received my deposit back!
20 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Bee,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the excellent customer service you received from Elle to help you get your deposit back and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Antwoord van SafeDeposits Scotland
Hello Hannah,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and efficient customer service you received from Shereen and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Spoke with a lovely kind and very…
Spoke with a lovely kind and very efficient lady by the name of Mandy.
She helped with what could of been stressful and complicated process and let me crack on with my day after a few minutes chat. Would recommend this lady gets a cold glass of Pepsi at any time she needs! Thank you Mandy
16 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Stephen,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Mandy and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Login problem resolved
Had a problem with my login, called up and Zubair talked me through everything in a clear and concise way. Very helpful and efficient, solved my problem in less than 15 minutes.
16 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Jim,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the help you received from Zubair to resolve your login issue and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Customer service
I struggled finding where to retrieve my deposit so I sent an email and got a very quick helpful response from Shereen Mohammed, he helped sort everything out for me and made my experience very quick and easy, thank you Shereen.
14 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Jack,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the quick and helpful response you received from Shereen and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Helpful and timely response
Shereen was really helpful and answered my queries quickly and simply. She made the process very easy. Thanks!
15 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Kimberley,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive customer experience you had with Shereen and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I would like to sincerely thank Zubair…
I would like to sincerely thank Zubair Javid for the excellent support and guidance he provided throughout the SDS process. He was extremely patient, professional, and approachable, taking the time to answer every question and clear every doubt I had, no matter how small.
His explanations were always clear, detailed, and easy to understand, which gave me confidence and made the entire process much less stressful. I truly appreciated his willingness to help and his prompt responses whenever I needed clarification.
It was a pleasure interacting with Zubair, and his dedication to providing outstanding customer service is commendable. I highly recommend him to anyone seeking assistance, and I am very grateful for all his support.
15 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Manu,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the excellent support and guidance you received from Zubair, and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great Customer Support
Casey was extremely helpful in solving a tech issue I encountered!
13 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Miller,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great customer service you received from Casey and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Questions answered and acted on quickly.
Zubair was very helpful and sorted out my query quickly and efficiently. Thank you
14 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Avinashi,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and efficient customer service you received from Zubair and have passed your feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
Fantastic experience over the phone
Fantastic experience over the phone. Was having technical difficulties getting logged in to get my deposit back but the call was incredibly straight forward and efficient. Zubair was extremely friendly and polite on the call, a genuinely lovely experience.
14 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Claire,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the fantastic experience you had with Zubair to get you logged in, and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Really helpful
Really helpful, made a complicated situation so simple and easy to understand and also in general very lovely over the phone! The woman’s name was Sharon and she was incredible
14 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Katie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from Sharon to help you through a complicated situation, and have shared this review with Sharon and the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen was great!
Shereen made it very quick and simple, verified my deposit very quickly, sorted everything out I needed in a quick 5 minute phone call, and my deposit is being returned with no issues, great customer service!
14 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Emma,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great customer service you were provided with by Shereen, and we have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen was very helpful
Shereen was very helpful! She helped me do exactly what I needed to do and was super apologetic for the wait (not her fault and not that long!)
13 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Eliza,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Shereen and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent service throughout my deposit dispute. I really appreciated how fair and impartial your decision was between me and my landlord. The process was handled professionally, and I felt that all the evidence was considered carefully. Thank you for resolving the dispute fairly and efficiently.
13 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Esther,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the excellent customer service you received from our team and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Requested advice about transferring …
Requested advice about transferring deposit to a new landlord. Clear concise instruction from Zubair Javid
Customer Service Advisor who made the transaction simple and easy. Many thanks from a self confessed techno-fud
10 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Joanne,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the clear and concise instruction you received from Zubair to help with transferring a deposit, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
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