I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Toon meer
Bedrijf heeft geantwoord
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I had some issues with deposits now showing up in my account and requested help through the contact form in the evening. Received a reply first thing in the morning which fixed my issues. Very happy w... Toon meer
Bedrijf heeft geantwoord
After I asked a series of complex questions, Sharon took down my details and promised a callback. When she rang me back, she thoroughly talked me through every issue and resolved them completely. Shar... Toon meer
Bedrijf heeft geantwoord
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Contactgegevens
1st Floor, 221 W George St, G2 2ND, Glasgow, Verenigd Koninkrijk
- www.safedepositsscotland.com
4,9
Uitstekend
1K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Shereen was very helpful
Shereen was very helpful! She helped me do exactly what I needed to do and was super apologetic for the wait (not her fault and not that long!)
13 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Eliza,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Shereen and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent service throughout my deposit dispute. I really appreciated how fair and impartial your decision was between me and my landlord. The process was handled professionally, and I felt that all the evidence was considered carefully. Thank you for resolving the dispute fairly and efficiently.
13 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Esther,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the excellent customer service you received from our team and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Requested advice about transferring …
Requested advice about transferring deposit to a new landlord. Clear concise instruction from Zubair Javid
Customer Service Advisor who made the transaction simple and easy. Many thanks from a self confessed techno-fud
10 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Joanne,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the clear and concise instruction you received from Zubair to help with transferring a deposit, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Very pleasant call
Very pleasant call, problem was resolved smoothly and fast by Shereen.
10 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Rosin,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the pleasant call and smooth resolution you experienced with Shereen, and have shared your review with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Great customer service
Issue was dealt quickly and with a friendly voice with Shereen. Talked me through registering the payment details whilst on the phone. Thanks Shereen
5⭐️
9 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Richard,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great customer service you received from Shereen to help you register payment details and have shared your positive review with them as well as our wider team.
Kind regards,
SafeDeposits Scotland
Really helpful and knowledgeable
Really helpful and knowledgeable, started our process over the phone to get the deposit back from our letting agency. Zubair Javid was incredibly knowledgeable and friendly, a real asset! Thanks!
9 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Zubair and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Hi i would like to thank Liam Campbell…
Hi i would like to thank Liam Campbell and his colleagues for the outstanding support I was given with a complex situation.
Liam was very prompt professional and competent and also took me through the process to a succesfull conclusion at a pace I could follow. Most importantly in the mainly digital world, Liam was very personable and patient where I could have been in limbo with tech. Thank you all and please ensure Laim and the team are given visibility and recognition of my feed back.
7 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Mr W Aitchison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional customer service you received from Liam and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great customer service
Shereen was very helpful and accommodating and was able to resolve my issue very efficiently! Thank you
7 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from Shereen and have shared this review with them as well as with our wider team.
Kind regards,
SafeDeposits Scotland
Outstanding customer service
After I asked a series of complex questions, Sharon took down my details and promised a callback. When she rang me back, she thoroughly talked me through every issue and resolved them completely. Sharon demonstrated brilliant professionalism, combined with kindness and a great sense of humour. That is outstanding customer service. My only wish is that I could get the refund sooner
6 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Timothy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the outstanding customer service you received from Sharon, and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I struggled to access my account.
I struggled to access my account.
Shereen were quick to respond to my email.
All sorted out.
7 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Árpád,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with Shereen and have passed your review on to them and the rest of our team.
Kind regards,
SafeDeposits Scotland
Sheereen Mohammed
I was on the phone to Sheereen Mohammed, she was very helpful and had great customer service.
7 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Blair,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from Shereen and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Always happy to help
Always happy to help, quick and reliable. Shereen was super efficient and kept me updated at every step.
7 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Samantha,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the efficient experience you had with Shereen and have shared your feedback with them as well as with the rest of our team.
Kind regards,
SafeDeposits Scotland
Deposit
Shereen assisted me very well, and everything I needed was done quickly and professionally. Very grateful for it.
7 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Maria,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional customer service you received from Shereen and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
The lad on the phone was incredibly…
The lad on the phone was incredibly helpful!
7 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Jordan,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the incredibly helpful customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Shereen was very helpful with my…
Shereen was very helpful with my enquiries over the phone, great customer service and speedy resolution to any issues I had!
6 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from Shereen and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Exceptional customer service
6 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Joshua,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the exceptional customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Call handler (Mandy) was professional…
Call handler (Mandy) was professional and efficient with resolving my issue, with great customer service and communication.
3 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Mairi,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional and efficient customer service you received from Mandy. We have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Now! And WoW! 24 hours!
Now! And WoW! 24 hours!
Elle at ‘Safe Deposits Scotland’ … So! for the very first time in all of these 3 years have l been listened to, and taken seriously & sympathised with regarding my being ‘held hostage’ so to speak by a Letting Agency here in Glasgow who refuse to help me.
Elle has been so very proactive indeed in just the last 24 hours! Not only has she managed to reassure me & set up safeguarding surrounding my money, which is vital & being refused to be returned to me by the Letting Agency.
Elle has went above & beyond in THE BEST Customer Care Service that l myself have ever experienced. Believe me, as a previous Customer Service Agent, l can wholeheartedly praise Elle & l highly recommend Safe Deposits Scotland for all of your deposit dealings.
They are professional , transparent & just a great service for everyone. Elle provided me with important information which l was not aware of & I can now be reassured that my money which is still being held (hostage) by said Letting Agency is safe & l can go online at any moment to check on it. Also, if said Letting Agency & or their Landlord whom they represent naughtily attempt to take any of my money, l will receive email notification of any movement & Elle has given me precise information & instructions on how to keep all of my money safe!
Elle has went above & beyond to set me up with online safety measures & for this action alone, after all of these years, it is peace of mind during a seriously traumatic time which l am truly grateful again to Elle for! All of this in just 24 hours too! WoW!
3 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional and transparent customer service you received from Elle, and have shared your kind feedback with them along with the rest of the team.
Kind regards,
SafeDeposits Scotland
Today I dealt with Sharon McIntosh to…
Today I dealt with Sharon McIntosh to sort out a claim against my ex tenants deposit. She was helpful,pleasant and professional.
3 juli 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Stewart,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful, pleasant and professional assistance you received from Sharon, and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Amazing customer service
When I called and spoke to Sharon she was very friendly and extremely helpful. Fantastic customer service and a credit to the company. Thanks Sharon!
29 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the amazing service you received from Sharon and have shared this with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
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