Samsung Parts Reviews 

The cost of the replacement remote was almost the same price as a new soundbar system. Total ripoff taking advantage of a Samsung consumer.

Excellent representative addressed my needs

The support fellow was patient kind very helpful. I would recommend him highly. He needs a raise.

I found the person i spoke with very helpful as helpful as far as you can be via phone conversation, pictures and video.

Samsung they went above and beyond to respond quickly on questions I had

Easy understanding support program and relatively non-time-consuming. It Great!

The agent was very helpful and resolved my issue very fast timely manner.

The back section of my dryer's lint catcher wore down after a few years, and slipped down into the groove where the lint goes. I did not think I would be able to get it out, and thought I would have to get a service person, or maybe a new dryer. I just walked away a bit upset and thought "what am I gonna do now?" The next day, I went down to my basement and stuck my hand in the groove as far as it would go. Not quite close enough to retrieve it. Then, I looked for something thin and flexible to make a hook to get the piece out; got my flashlight, and stuck my head in the dryer to see if I could retrieve it. It worked! I turned the piece around and saw a code on the back, then went to the Samsung website on my laptop and put the code in. THANKFULLY, it came up as a replacement part; I ordered it and got it in a few days! What a relief! I am so grateful to the Samsung company and will buy their products in the future when needed!

The chat was fast and accurate. Thanks

Expert service and communication! Didn't have any issues and got what I requested quickly!

Chat help with a live person was great. She helped me order the right part. I rated you down for charging $75 for a plastic bin

great customer service and the parts arrived very fast

I received the part quickly and it was the right part.

Thank you for you help. Every one was very nice, kind and patience Thank you.

Thank you! Great job! it was the correct size and I appreciate all your help with sending it to me!

Very easy. Customer service experience was good.

Having someone who knew what they were doing and sending the correct part. Our ice maker is working perfectly. Thank you. Janet Abrams

Ordering was easy. Price is extremely high, shipping charges are very high and takes several days, 10+ to arrive.

I placed my order on 30/11/25 and have yet to receive it, and doubt I ever will. I have sent several emails and in response, all I got were generic speaking prompts. I will not get a refund. If you are in need for genuine parts, please got to reputable sellers, such as Replace Base, instead.

Absolutely the worst experience for purchasing pants in my life. I paid an extra $50 for overnight shipping. They charged my card and have never sent a confirmation email. All their links on their emails don't work. Yet another reason to never buy a Samsung appliance ever again!