Samsung Parts Reviews 

Can't get a response on when my item will be shipped. Seems like a scam.

Horrible company. They will put a item on back order after you order it then keep changing the dates on when more will come in. Its been 3 months and I still haven't received my parts and I paid for overnight shipping.

Ordered a part and 1 month later I haven't received the part, or any feedback whatsoever. Furthermore, I've tried repeatedly to cancel the order on the site, and I see this message each time: "Order not canceled. Please try again after sometime."

Got a wrong Samsung Refrigator water filter and Samsung don’t replace them because it is out of return window. They were in fault sending the wrong part. Was on phone for one hour sent me from one department to another and after one hour they said they can’t do anything

Ordered and paid for a Samsung TV part. One month later, still no part. Apparently it has not shipped. The support email they said to use got bounced by their mail server. Trying to contact them to either get the part, or get my money back.

Awful company. The hinge on my Samsung refrigerator broke and the door could not be opened. I ordered a replacement hinge and had it overnighted. Instead they sent me some part for a water line / ice maker and slapped a sticker on it that said it was the part I ordered (covering a sticker for the actual part number in the bag). I had to make 3 calls and 4 emails to get an RMA #.

4 weeks later, I got a refund that did not include the overnight shipping cost of $30. So to recap, they sent me the wrong part #. I had to order the part somewhere else. Then they wouldn't refund me the shipping cost.

This company is a scam and their customer service is outsourced to Encompass which is absolutely awful. If you can find the part anywhere else, do that.

I am writing this review to express my extreme dissatisfaction with the abysmal service provided by this company. My recent experience with this company has been nothing short of a nightmare.

I placed an order with reference number. To my shock and frustration, the order was unilaterally cancelled without any reasonable explanation or prior notice. This lack of communication is utterly unprofessional and unacceptable.

What adds insult to injury is the fact that, despite the cancellation, I have yet to receive a refund for the cancelled order. It is inconceivable that a company of this stature would engage in such blatant disregard for customer satisfaction and financial integrity.

I have reached out to their customer support multiple times, only to be met with unhelpful responses and empty promises. It is evident that your company lacks the basic courtesy and responsibility to rectify its mistakes promptly.

This experience has not only inconvenienced me but has also shattered my confidence in the reliability and professionalism of Samsung in general. As a consumer, I expect a certain level of transparency, communication, and accountability, all of which were sorely lacking in this transaction.

I strongly advise potential customers to think twice before engaging with this company. The way my order and subsequent refund were mishandled reflects a complete disregard for customer satisfaction and highlights serious flaws in your business processes.

I hope this review serves as a cautionary tale for others and prompts Samsung Parts EU to reevaluate its customer service policies and practices.

Too bad there isn’t a negative rating to choose from. I was charged $200 for shipping and was never notified. Initially I was billed $135.35, when reviewing my bank account I saw that $333.85 was withdrawn. When I inquired I was told that I had been charged $200 for shipping and that it was mentioned in the “disclosure” that there may be added charges if the part did not fall within normal parameters…whatever that means. I think that is ridiculous, if a charge is going to be almost twice the cost of a part, they as a business should have the common courtesy to alert the customer and give them the choice to either send or cancel the order. I could have bought a brand new Samsung 60” TV for that cost and would have if I had known what I would be charged for shipping. I was a business owner for 40 years and would never have risen to that level of dishonesty. Their business practices are shameful. Now we will wait to see if the part even shows up.

NO STARS NO PRODUCT ARRIVED
Hard to give any stars when you order a part and it never arrives (2 weeks later).
What is even more baffling is that they send you to Track Order with Shop - an app that is not from samsungparts at all. So they can't even invest in their own online ordering system.

Ordered a remote control replacement for my soundbar. It's been 3 months now and have not received anything!

Highly unprofessional with their Customer Support. They have Messenger, Phone, and Email. Only two of them are useless as they call you a Valued Customer then give a phone number that pretty much leads to Encompass. Messenger and Email will get you there as they provide no help. If you do messenger, you WILL NOT GET A RESPONSE. I had messaged them for over a month and I have yet to receive a response. NOTHING. Email? Pretty much what I said before. If you call them via phone, it's just hopeless.

When I called the number that they provided, it was Encompass and they have nothing to do with samsungparts. This is a huge red flag. Also another huge red flag? Samsungparts phone representative never mentioned they were ordering from Encompass. So who are they representing? Samsungparts? Encompass? Encompass actual phone representative said they don't have anything to do with this. Samsungparts? Red flag everywhere.

They need to rework their customer service and actually help rather take money from you because you need something. They can just provide a simple link to the part and the customer can do the research. The CUSTOMER SUPPORT SHOULDN'T DO THIS. Also, they will buy the part on Encompass and ship it to you. What???? They have the same exact part on their actual site and they used another system to order it? I really don't understand this.

My two cents? Do your own research rather relying on the support from them. You will get nowhere or they will go to Encompass and order a much pricier part from there.

This merchant has some of the worst customer service I've ever experienced. When I originally placed the order I provided the salesperson with the two correct part numbers I wanted to purchase. While on the phone the salesperson sent an order confirmation email which included the wrong part number (DD63-00104A instead of DD81-01635) for one item and the wrong quantity (2 instead of 1) for the other. The salesperson said that the microwave had 2 grease filters and I had to insist that it only had one. When I pointed out the part number discrepancy the salesperson said that part DD81-01635 had been discontinued and that the part DD63-00104A was the replacement. I told him that I didn't think it would fit since you can look at the part and tell that it is not the same orientation. He assured me that it would fit as it was the replacement part for my dishwasher and that if it didn't fit I would have no trouble replacing it for the correct part.

When the order arrived the grease filter was damaged. I contacted the merchant immediately and provided them with pictures of the damaged item and packaging (which was not damaged). They said that they would review the pictures and issue a refund for the part and that I would not need to return the item, but to keep it in case an inspection was requested. I later received a letter in the mail from the carrier USPS saying that an insurance claim had been filed and asking me to bring the item and packaging to my post office for inspection. I brought the package and item to the post office, where it was inspected and determined that damage to the item was not caused by carrier handling because the box was very clearly intact with no visible damage. This was clear from the pictures I provided the merchant. It seems as though the merchant knowingly filed a fraudulent insurance claim with the carrier. USPS recommended that I contact the merchant.

When I went to install the dishwasher part I was not surprised that it did not fit. I contacted the merchant and was told that it was the incorrect part and that they would need to review the original sales call and order to see if they could provide a refund. They said that the correct part was no longer available, but could be purchased as part of an assembly for over twice the price I paid for the other part, a little less than half of what a brand new dishwasher costs. I asked to file a complaint with the way the order had been handled and cost of the replacement, but they were unable to take a complaint or connect me with management. They said I could only request a call back from management to discuss my complaint. I requested a call back and they said they would call me back within 1-2 business days regarding the complaint and also another callback regarding the return itself in within about 5 business days. I never received a call back from management. I tried to contact the merchant multiple other times by phone and via the web submission form on their website and either received no response or was told that I would have to wait for a member of management to call me back, which they never did. About 3 weeks had passed at this point and the return process was not progressing so I filed this dispute. After I filed the dispute I received an email communication from the merchant stating I would need to ship the product back to them including a receipt for the shipping cost before they would be able to issue a refund for the price of the product, shipping, and return shipping. I replied to their email stating that I was not comfortable paying out of pocket for return shipping based on how everything has been handled with this order and offered that they could provide a prepaid shipping label and I would return the item. I received no response from the merchant after that. All they have done is send me broken/incorrect parts and given me the run-around trying to get a resolution, which they apparently are continuing to do.

I only gave a 1 star because you can not give a negative rating.. I ordered a control board from Samsung Parts.com. When I received the package (2/16/23) it had the correct shipping label on outside of the box but inside the box was someone else's part (which was noticeablely used) along with their name and PO#. I call Samsung Parts to get this rectified and talk to Joe per his request I sent an email with pics (2/17/23), and I was told I would receive a response in 3-4 days. Today (2/23/24) I called Samsung Parts back since I have not received a response and had the very great displeasure of speaking with Ann (she assured me she is the only Ann there) who was very rude, disrespectful and condescending. Ann should be fired and never allowed to work in customer service anywhere again!!! She preceded to tell me she would just take care of it. My thoughts are: I would hope so that's your job. Went so far as to refuse to give me a reference #, confirmation #, email or text concerning my issue. Then tells me I'll just have to wait to receive a response in 24-24 hrs, again I explained I've been waiting since 2/17/23 for a response and then she hung up on me. She she had said repeatedly that Encompass had brought them out so I decided to call Encompass and was greatly pleased to deal with Jamal, give that man a raise and promotion, he should be training all customer service reps. (Especially Ann at Samsung Parts) He listened to me, asking the important questions and answered my questions, was knowledgeable about everything I asked. In a matter of minutes he had taken care of the situation and resolved my issues, I now have my RMA and everything is as it should be. I could tell by his voice he was smiling while dealing with me. He when so far as to confirm I had received the email with the RMA# as well as gave me the direct phone number and his extension for any future needs or concerns. Ann definitely needs to have someone like Jamal to retrain her if she continues to work in customer service. She can learn how to appropriately do her job.

I see many complaints for this very same reason I have. Samsung wants you to buy a $200 part for a $2 replacement item! Once the rubber feet on the cooktop grate goes missing their reply (JJ Parts) is buy a new grate. If anyone on this site has received a reply from Samsung complaint department or otherwise with respect to this issue, please reply

Just terrible. Can easily lose your money and time buying from this place.

I am a retired tech Samsung won't sell me a part tv is a piece of crap only need main board few cables to unplug slide board out install new I reverse I am telling everyone to stay away from all Samsung products

I received a cyberpower PC. I am very pleased with the product, the computer runs very well and is actually in very high percentile's in all the benchmarks that I run. However, new egg has not been good to work with. They delayed my shipment, and with all the problems they've been having, I just thought I'd make a review.

Ordered a part for my stove from samsungparts.com paid for two day shipping to Days shy of one month later I get my part, charged my credit card twice. Was told when they don’t have the part they don’t have the resources to let the customer know that their part is not available at that time said I must call them which I did twice the first time they told me they would get back with in 24 hours to let me know what was going on Never got back with me. Seven days later I called them again and they say my part was on back order. I requested a refund for two day shipping and was told that since I received it within two days after they shipped it, they would not give me a refund even though it took a month for me to get it. Will definitely not be using this site again oh and by the way, if you contact them through their email, they will not respond back when I asked them about it they said oh no you must call us.

Efficient and informative. Peter was very patient, friendly, and professional. I don't usually leave reviews, but I was quite impressed.

J J International is the “official” parts distributor for Samsung TVs. Ordered a part, paid for it as well as 2 day air. 5 days later called to inquire as to its whereabouts only to be told it’s on back order from S Korea. Poor communication, poor inventory keeping. They have the my money now I’m supposed to wait 4-6weeks “at least” for the part to arrive in NJ, then be shipped to me.
They’re not doing Samsung’s good name a favor.