I have purchased trutex items - trousers and polo shirts and I am extremely happy with these . They have a huge range available in a great range of sizes and leg lengths in trousers which I really nee... Toon meer
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Super efficient and prompt delivery. If you’re after three quarter length sleeve blouses and are struggling with the sleeves being too tight then this is your company. The sleeves are roomier so more... Toon meer
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Always provide prompt delivery and the products are in good quality with affordable price. Customer service is super helpful and provides swift support not only advising solutions but also arranging... Toon meer
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Never used this company is about to change. Ordered the wrong size items and the turnaround for the exchange was fast. Will recommend to family and friends.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
School Uniform Shop has been selling clothing online since 2001, and supply all-ethical School Uniform which is also great value: School Uniform that matters. School Uniform Shop is an approved stockist, and online retailer of the brands One+All, Banner, David Luke, Trutex, Winterbottom's, Akoa, Falcon Sportswear, Juco, Chadwick Teamwear, Grass&Air, Term Footwear, BagBase, William Turner, Carta Sport, Mirak, and Mitre. All of our products are sourced through the manufacturers' official distribution channels in the UK. Our family business values are Ethical, Sustainable, Responsible. To us they are so much more than words - they drive everything we do. This is why we've been recognised over the years for our continuous efforts, always striving for the best for our customers, but at a minimum cost to the planet, and with a positive social impact. Being ethically transparent as a business is so important to us, which means stocking products that are both sustainable and ethically sourced. We "walk that talk", unlike many of our competitors. School Uniform Shop are committed to providing a great service, and premium quality school uniform from trusted brands. We take our role as school uniform suppliers very seriously, our goals are to help preserve the future of our planet for generations to come. Putting us on the right side of history.
Contactgegevens
Unit 1, Haywood Lodge Farm, HR2 9RU, Hereford
- 01432 343532
- sales@schooluniformshop.co.uk
- www.schooluniformshop.co.uk
4,8
Uitstekend
359 reviews
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Not hassle-free returns as stated on website!
Do not order from this site unless you’re sure on style and sizing. It is not ‘hassle-free’ returns as stated. Paid a hefty delivery charge and there’s no free returns. Therefore I have lost £10 per order I have placed. Will shopping elsewhere in future.
15 maart 2025
Review zonder uitnodiging
Antwoord van School Uniform Shop
Dear Leanne,
Thank you for your feedback. I am sorry to hear you’re disappointed with our returns policy. While we do ask customers to cover the cost of returning items, we believe this is the fairest approach, as it means that only those who need to return pay for it, rather than as many websites do adding this cost of ‘free returns’ into the price of every product.
To help customers choose the right size, we provide detailed measuring guides on our website, along with a free tape measure to make finding the perfect fit as easy as possible. We also offer a 30-day returns window if something isn’t right, and all our products come with a 12-month quality guarantee for peace of mind.
We also understand that getting the right size first time is important, which is why our expert team is available by phone on 01432 34 35 32, Monday to Friday. This level of personal service is rare these days, with most websites only offering chatbots, and many of our customers love being able to speak to a real person for advice before ordering.
We also offer free delivery on orders over £70, which might help reduce costs. If you’d like any guidance on sizing or styles, our friendly team is always happy to assist.
If you wish to chat to me personally please email me with your order number and contact telephone number at Luke@SchoolUniformShop.co.uk so and I can give you a call.
Best regards,
Luke
Founder & CEO
Fantastic online school shop
Fantastic online school shop. I have been looking for a new pe skort for my daughter & finally found the right one. Great price, fast delivery. Thanks
20 februari 2025
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your kind review. We’re glad you found the perfect PE skort for your daughter at a great price. It’s great to read you were happy with our fast delivery — thank you for shopping with us, and hope to help you again in the future!
Fab customer service
Placed an order but then realised I ordered the wrong item, emailed about half an hour later and they fully refunded. Thankyou for making it so easy to order and for prompt replies to emails.
16 februari 2025
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your kind review. We hope to make returns and exchanges hassle-free, and we’re glad we could refund you quickly. We'd love to see you again, so please remember us for your next school uniform needs.
Fantastic customer service and quality
Fantastic customer service. returns and exchanges have never been a problem. Ordered twice with this supplier. Really great customer services. my uniform order was rushed to us as I needed it ASAP,arrived next day.... and that was on normal delivery!
Quality of clothes is great,well made,nice quality material. So much better than I've ever got on the high Street.
Will be my go to school shop.
6 februari 2025
Review zonder uitnodiging
Antwoord van School Uniform Shop
We’re grateful for your kind review. It’s great to read that our customer service and quality have met your expectations. We hope to make returns and exchanges hassle-free, and we’re glad we could get your order to you quickly when you needed it. Thank you for shopping with us. If we see you again, remember to take advantage of our rewards scheme!
Placed an incorrect order which was my…
Placed an incorrect order which was my fault totally but asked for some support and heard nothing.
TBF to them once they picked this up they were excellent and sorted it out and it was entirely my fault.
13 januari 2025
Review zonder uitnodiging
Antwoord van School Uniform Shop
Hi Michael
Sorry to hear you have had problems,
Could you email me with your order number and I can look into this for you?
Luke@schooluniformshop.co.uk
Luke
I am delighted to recommend School…
I am delighted to recommend School Uniform Shop as a supplier. This past year I moved my children away from a Prep School and into a State School. This meant that I was no longer tied to a Preferred Supplier offering regulation, logo-branded uniforms. School Uniform Shop has made the transition for our family so easy and pleasant! I can buy the usual high quality pieces of uniform and then buy iron-on badges from my children's school office. I've bought multiple pairs of leather school shoes for boys and girls from here - the quality is really high and they polish beautifully. All the items I have bought so far have kept their shape and remain in excellent condition. School Uniform Shop pieces keep my children looking smart and proud to represent their school.
23 januari 2025
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your kind words and recommendation. We're delighted to hear we helped to ease your family's transition to a new school uniform. Keeping children looking smart and feeling proud is exactly what we aim for, and we appreciate your custom and look forward to next time! Remember, we have our Loyalty Programme and please take advantage of the rewards.
Bought a tartan kilt for my…
Bought a tartan kilt for my daughter-fast delivery and good quality product.
19 december 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your review. We're so pleased you’re happy with the quality of the tartan kilt and the fast delivery. We appreciate you shopping with us, and hope to serve you again in the future.
Best decision I ever made
after being told I had a 14 week wait for a 'bigger than stock blazer' to be ordered from my uniform shop, I found these online by pure chance, they had the exact purple that our blazers are and I received before the week even ended... the customer support was second to none and nothing seemed too much trouble, I will never use our local and apparently ONLY supplier again... TOP MARKS
22 november 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your such a positive review. We're glad we could provide the blazer you needed quickly. It’s great to hear that our team's customer support made a difference too. Thank you for shopping with us.
The shorts are really good quality
The shorts are really good quality. Great price, delivery arrived on time. Will use this site again to order any further school uniforms.
25 november 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
We appreciate your kind review, thank you. We're delighted to hear you're happy with the quality, price, and delivery of the shorts. Our thanks again, and hope to see you again soon. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Efficient and prompt service every time…
Efficient and prompt service every time I use them.
17 november 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
We are very happy to read our team give efficient and prompt service each time - thanks for leaving your review, and thank you for shopping with us.
Good communication
Good communication, rapid delivery and excellent quality shirts
20 november 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your kind review! We're pleased to hear you were happy with our customer service communication and the quality of the uniform. Your custom means a lot to us, and we look forward to seeing you again in the future.
Excellent products and service from the School Uniform Shop…
Regularly use the School Uniform Shop to purchase Sports Kit and uniform.
Always prompt service and products really good value for money.
Only the one occasion an incorrect product was supplied - excellent customer service in rectifying the error.
Cannot fault anything that the School Uniform Shop provide.
8 november 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your fantastic review and for being a valued customer. We're delighted to read that you regularly choose us for PE kit and uniform - thank you. We appreciate your kind words about the team's customer service too. Thanks again for shopping with us.
David Luke Eco Senior Boys' Regular Fit Flat Front Trousers - Charcoal
I recently ordered a pair of boys’ school trousers for my son from the Uniform Shop, and while the first pair I received was too big and not the style I was expecting, the customer service experience made all the difference. The representative I spoke with was incredibly helpful, guiding me through the return process in a quick and easy way. She explained everything I needed to do, and the return was handled swiftly. They promptly sent out the replacement pair in the correct style, and I was pleasantly surprised that there were no extra postage charges.
As for the trousers themselves, they’re excellent quality—much better than many other brands I’ve tried. They fit perfectly, and I’m very pleased with how they look and feel. I’ll definitely be ordering more from the Uniform Shop in the future. Highly recommend!
30 oktober 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your thoughtful and kind review. We're so pleased to hear that our customer service team was able to assist you with the return and replacement. It's great to know you're happy with the quality and fit of the trousers. Your recommendation is great to read, and thank you for your custom. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Excellent!
Dispatched quickly, arrived promptly, well packed & exactly as ordered.
8 november 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your positive review. We're glad we could get your school uniform to you accurately and quickly. Thank you very much for shopping with us.
Best customer service iv dealt with
Best customer service iv dealt with, would def recommend, helpful quick reply and quick to resolve any problems thank you
9 oktober 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your kind review. It's great to read that you had such a great experience with the team. Your recommendation means a lot to us, and we’re always happy to help. Thank you for shopping with us.
An excellent company to deal with
An excellent company to deal with. Great quality products and good delivery times.
Any queries are dealt with quickly and efficiently.
Would highly recommend
4 oktober 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
It's great to read your positive review. We're so pleased to hear that you're happy with the quality uniform, delivery times, and customer service. Your recommendation means a lot to us, and thank you for shopping with us. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Highly recommended for uniforms
I ordered uniform trousers for my son earlier last month. I was exteremely pleased with the fitting and quality of the trousers. Super fast delivery and value for money.
3 september 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your positive review of the school uniform trousers for your son. We very much appreciate your custom, and look forward to serving you again.
Wonderful company with excellent choice…
Wonderful company with excellent choice and range, I especially like the recycled polyester school shorts- they last forever!! Real (lovely) humans in customer services, which is a delight, and very easy returns if things don’t fit etc. cannot recommend highly enough- and nice to be buying from a smaller company too. Keep up the great work :)
1 oktober 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your amazing review! We're so happy to hear that you love our range, especially the recycled polyester school shorts! It’s wonderful to know our team made a positive impression too. Your custom means the world to us as a small business, and we appreciate your kind words - thank you. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Great website for school uniform
Fabulous website, had the school uniform I needed in the right colour and a great range of sizes in stock.
Communication was great and super fast delivery, my order was with me in matter of days .
Will use again
9 september 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
Thank you for your review. We're so pleased you found the uniform you needed in the right colour and size. It’s great to hear you were happy with our team's communication and speedy delivery too. We very much appreciate your custom.
Extremely disappointed with the service…
Extremely disappointed with the service from this company. Bought a large order as an individual and being accused of buying as a business and not accepting my consumer rights. I am taking legal action but please everyone be careful when ordering!! Cannot believe they are treating me in this manner, wish I had given my business to a genuine company.
19 september 2024
Review zonder uitnodiging
Antwoord van School Uniform Shop
UPDATE
In order to provide context and completeness to this review here is my email conversation with Maria.
On 4 Oct 2024, at 12:23, Luke Conod wrote:
Hi Maria
Thanks for the clarification.
The reason we returned these two items from order number 257337 from 4th April was that our system shows that on 8th April we refunded you for these two items a total of £46.00 as they were showing out of stock at the time, so we have returned those two items to you as we can not be sure they were from us originally and we had refunded the two you had purchased from us already anyway.
So did not want to keep stock that we could not be sure was ours. We wanted to err on side of caution as we were not sure they were from us.
Luke
On 04/10/2024 07:46, Marie wrote
That’s correct, no 1/4 zips!
Maria
On 4 Oct 2024, at 05:33, Luke Conod wrote:
Hi Maria
Many thanks for your email.
So I can look into this further for you, when you mention below in the original order you were sent hoodies instead of 1/4 zips I believe these were from order number 257337 from 4th April can you confirm if this was the order that the hoodies were sent instead of 1/4 zips?
Luke
On 3 Oct 2024, at 10:16,Marie wrote:
Hi Luke
Yes I have email.
I bought all the kit privately, I may have used the Club name as my reference. Nothing whatsoever has gone through a business account or for business use!
The items you returned were clearly labelled incorrectly as I did not order these. The original order we were sent hoodies instead of 1/4 zips as ordered but they were needed desperately so we used them.
Your stock take must have been wrong.
Really disappointed and feel I have been treated unfairly after such large orders.
Maria
On 2 Oct 2024, at 09:31, Luke Conod wrote:
Hi Maria
Just a short note to check you received my email below yesterday?
Luke
On 01/10/2024 11:04, Luke Conod wrote:
Hi Maria
Thanks for you email and review on Trust Pilot.
I have looked into this with my colleagues, and my understanding is as per below:
With reference to your order number 266735 I can see that you placed the order on 16th September 2024 under the company name W***** Valley Pony Club.
I can also see that you placed two previous orders on 22nd April 2024 and 4th April 2024 order numbers 257738 and 257337, these orders were also ordered under the company name W***** Valley Pony Club.
When you placed your order number 266735 on 16th September my colleagues emailed you our standard business customer email, recognising the business name and large amount spent, confirming our terms and conditions for business orders as detailed on the website link below.
https://www.schooluniformshop.co.uk/page.php/returns-cancellations-complaints
You emailed back stating you were a private customer, and then rang to say you were a private customer and needed the order. When you spoke to my colleague on the phone you stated you would not be returning items for a refund, we confirmed this to you, we then continued with your order based on this basis.
We heard nothing further from you until we received a return on 26/09/24 when we examined the items returned, five in total we realised that the items were from your April orders, even if you had placed the April orders as a consumer and not a business, 5 months is outside our refund policy.
So what we did as a gesture of goodwill was we replenished you with 7200 points value £72, for the three items that were retuned from order number 257738 from April 22nd 2024.
For the two items that you had returned from the order number 257337 from 4th April our system shows that on 8th April we refunded you for these two items a total of £46.00 as they were showing out of stock at the time, so we have returned those two items to you as we can not be sure they were from us and we had refunded the two you had purchased already anyway.
Please could you let me know if I have missed anything from the above?
Luke
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