I collected my order today from the Bamber Bridge store and without any hesitation the member of staff offered to carry it to my car for me, as it was a generator and heavy. He kindly put it in my c... Toon meer
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ATTENTION PUBLICITE MENSONGERE SUR OFFRE DE BIENVENUE BIZARREMENT NON DISPONIBLE BIEN QUE INDIQUE SUR DEPLIANT GROSSE ARNAQUE SIGNALEMENT DGCCRF Réponse de.la.societe.en.contradiction.av3c celle reçu... Toon meer
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Screwfix in Middleton is okay if you just wish to order on line and collect but heaven help you if you as for assistance in store. Jeff pulls his face the moment you begin to ask a question and obviou... Toon meer
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I ordered a gearbox latch and deadbolt with guaranteed next-day delivery before noon because my door won’t shut properly. I’ve got children and dogs at home, so this wasn’t just a convenience—it’s... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Screwfix: Thousands of products at low trade prices | FREE next day delivery available | 30 day money back guarantee on all orders.
Contactgegevens
Verenigd Koninkrijk
- www.screwfix.com
2,6
Slecht
6K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Very poor customer service at Screwfix…
Very poor customer service at Screwfix Sevenoaks.
I visited the store on 3rd April and was spoken to in a rude and condescending manner while trying to process a refund. I was told that a refund to my card was not possible and that only store credit could be offered.
However, another member of staff then processed the refund to my card immediately without any issue, which clearly showed that the information I was originally given was incorrect.
The inconsistency between staff, combined with the way I was spoken to, caused unnecessary frustration and stress.
I raised a formal complaint, but despite acknowledging my concerns, Screwfix have refused to offer any goodwill gesture and have simply dismissed the matter following their internal review.
Very disappointing experience and not the level of service I would expect.
I would welcome Screwfix contacting me to resolve this properly.
2 april 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning
We’re sorry to hear about your experience and appreciate you taking the time to raise this. We expect our teams to give accurate advice and courteous service at all times. If you’d like us to look into this further, please email sos@screwfix.com with the details.
Kind Regards
Sarah
Absolutely shocking customer service
Absolutely shocking customer service. Ordered an item for £380 last Thursday promised delivery sat so stayed in all day to be told it would be Tuesday and no been told it’s Thursday so have cancelled order as needed it for a job. And now have to spend another £380 and wait for my refund. Never again will I spend money with this company
7 april 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning
Sorry to hear about this experience , that’s not the level of service we aim to provide, especially when delivery timings impact your work. We understand how frustrating this must have been. Please can we request you email into sos@screwfix.com with your order details so we can look into this and assist further.
Kind Regards
Sarah
Screwfix Dover
Screwfix Dover, went fine and good they had a shop with real goods.
13 april 2025
Review zonder uitnodiging
Antwoord van Screwfix
Hi Alexander,
Thank you for taking the time to share your feedback.
I am pleased to see your 5‑star review for our Dover store. If you would like to share any specific comments or details, please feel free to email us at sos@screwfix.com, and we will be happy to pass your thanks on to the store team.
Kind regards,
Jess
Stopped using them as much
Stopped using them as much, hardly ever now as their app is a nightmare and always requires signing in. The stores are basically an Argos set up and the customer service is all but lost. Not really want I'm looking for, and the prices are not any cheaper from all cuts. I go in from time to time to get the odd bit but nothing like I use to. The customer service in toolstation is much better.
4 april 2026
Review zonder uitnodiging
Antwoord van Screwfix
Hi Steven,
Thank you for sharing your feedback.
Our app does include an option to remain signed in, however if you require any further support with this, please contact our Customer Resolution Team by email at sos@screwfix.com, and we will be happy to assist.
I am also very sorry to hear that you have not been impressed with the service received during your visits to our stores. Customer service is extremely important to us, and we would welcome the opportunity to review this further.
If you wish to, please email full details of your experience to sos@screwfix.com, so that we can look into this for you.
Kind regards,
Jess
Website
Website: I filled in the pages necessary to purchase an item, it refused my details so now B&Q can have my money…
🤷♂️
5 april 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning,
Thank you for sharing your feedback.
I am sorry to hear that your attempt to place an order was unsuccessful and apologise for any inconvenience this may have caused.
If you require any further assistance, please contact our Customer Resolution Team by email at sos@screwfix.com, and we will be happy to review this for you.
Kind regards,
Jess
Don't bother leaving a bad review they…
Don't bother leaving a bad review they don't put them on their site !
Waste of time reviewing
4 april 2026
Review zonder uitnodiging
Antwoord van Screwfix
Hi Tony,
Thank you for taking the time to share your feedback.
We do welcome customer reviews on the products we sell, and I am sorry to hear that you have been unable to successfully submit your review. As I do not have visibility of the content itself, I am unable to advise why it has not been published. In some cases, reviews may not be approved if they contain personal information for example.
If you would like us to look into this further and assist you with having the review published, please contact our Customer Resolution Team by email at sos@screwfix.com, and we will be happy to review this for you.
We would also welcome your feedback on the product itself, and help put things right if it has not met your expectations.
Kind regards,
Jess
Terrible app and online services
Terrible app and online services. The app is difficult to use. When you search for an item, sometimes it doesn't come up or it'll take you directly to an item without giving you options. I'm constantly being logged out. I was logged out of my business account and couldn't log back in. Tried to change passwords but still couldn't log back in. Contacted customer services and did what they said but still nothing. I then had to create a new account
8 april 2025
Review zonder uitnodiging
Antwoord van Screwfix
Hi Tom,
I am sorry to learn that you have experienced difficulties using the Screwfix App, and that your previous contact with our Customer Service Team did not resolve the issue.
I understand that you have advised there is a problem with logging in and that you have since created a new profile. Unfortunately, I am unable to determine the exact cause of the login issue at this stage.
If you do require further assistance, please contact our Customer Resolution Team by email at sos@screwfix.com, and we will be happy to review this matter further for you.
Kind regards,
Jess
Stock levels are shocking
If you're keeping hardly any stock these days, at least have the option to sort by 'In stock'. Screwfix and B&Q will be swallowed up by Amazon if you're not going to keep stock because Amazon can deliver quicker and cheaper to my front door. I'm happy to come to you but only if I know you have stock TODAY.
3 april 2026
Review zonder uitnodiging
Antwoord van Screwfix
Hi Hannes,
Thank you for taking the time to share your feedback. I’m sorry that the products you required were not available for same‑day collection.
We value all customer feedback, and if you would like to share further details about the products you were hoping to collect on the same day, please feel free to contact us via email at sos@screwfix.com.
Kind regards,
Jess
An utter failure
Ordered an 'out of stock ' item on Monday and was advised it would be ready for collection Tuesday. Did not arrive Tuesday, and so was advised to call Wednesday. Still not arrived, so I cancelled order.
1 april 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning,
I’m very sorry to hear that you did not receive your order as expected, and I apologise for the frustration and inconvenience this will have caused.
If you could please contact our Resolution Team at sos@screwfix.com, we will be happy to investigate this further and see how we can help put things right for you.
Kind regards,
Jess
Won't publish negative reviews about their own brands
And yet another business that shows “customer reviews”, but when you try to warn other buyers about a genuinely bad product, they refuse to publish your review because “it does not meet the guidelines”. How does mentioning that a drill bit is not properly aligned or straight, and that it breaks very easily, fail to meet the following guidelines?
Please read our guidelines below:
- Keep your review focused on the product
- Avoid writing about customer service queries, contact us instead if you have issues requiring immediate attention
- Refrain from mentioning competitors or the specific price you paid for the product
- Do not include any personally identifiable information, such as full names
- When uploading images with your review, please make sure it is relevant to the product you've purchased
Taking my business elsewhere now that I know I can't trust your reviews, people.
1 april 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning Juan,
Thank you for taking the time to share your feedback. I’m sorry to hear that you were unable to successfully submit a review for a product you purchased with us, and I appreciate the frustration this will have caused.
If you are able to provide your order reference and a copy of the review by emailing us at sos@screwfix.com, we can look into this further and investigate why the review was automatically declined. Without sight of the review itself, I’m unable to comment in more detail at this stage.
Please be assured that we value all customer feedback on our products. If any concerns are raised, we encourage customers to contact us so we can review and address them appropriately. Should you also require assistance with the product itself, please include details of the issue in your email and we will be happy to help resolve this for you.
Kind regards,
Jess
Your Points are Pants. Goodbye.
I have stopped shopping with Screwfix due to their new Points rewards!
I See Zero reward . Just a pretty ill conceived marketing tool to push up your spend as the end of the month approaches!
I will happily take Cashback (all stoped now).. or REALLY buy my loyalty and give me Avios or Nectar points ..
For me your Points for Pants is a flop!!
A few of the lads I speak to agree.. so if you see your sales numbers going down.. look internally.. dont blame everyone else...
IMHO
31 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning
Thank you for sharing your feedback.
I’m sorry to hear that you’re disappointed with our Points rewards scheme and that it hasn’t met your expectations.
Your comments have been noted and will be passed on to the relevant teams for review.
Thank you for taking the time to get in touch.
Many thanks
Nicole
Ollerton store is great
Ollerton store is great, staff are on point and super helpful, could not ask for more if you tried. Here daily and they never fail on customer service or support.
1 april 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning Kyle
Thank you for taking the time to share your feedback.
We’re really pleased to hear such positive comments about the team at our Ollerton store.
Your kind words will be passed on to the store team, who will be delighted to know their customer service and support are so highly valued.
We truly appreciate your continued custom.
Many thanks
Nicole
Problems…
Putting purchases in my boot they damaged my car...then when I got home I found they had put incorrect items in the boots ...they emailed their ho re the car damage that could take days and then I have all the trouble to get it sorted and re the incorrect items they say I have to do the 25 mile round trip at my expense to change as they can't deliver. Can't speak to the branch as they won't give me a tel number so could go and find they don't have stock...terrible system
Had a request from screwfix following this post asking for details but they have had full details sent several times with delivery receipts I have and they say they haven't had them...maybe just a delay tactic and they say they take 48 hours to reply to each email..what an awful company and lack of customer care.
31 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning
Thank you for your review.
I am very sorry to read of the problems encountered, I would be grateful if you could please forward full details including the order reference to sos@screwfix.com and we can then look into this further.
Many thanks
Nicole
Ignored communication and inconsiderate staff.
I live opposite a newly opened ScrewFix in Wickford, Essex. It is bad enough the building of these units caused considerable disruption to the people who lived there, none of us wanted them but this was overruled. But since opening a member of staff rides a motorcycle and he seems intent on turning it on leaving it running for several minutes before deciding to ride off. We have a child at home and as this often happens at night he is woken up by this. I have contacted ScrewFix directly on two occasions in the last month, neither of which have been responded to.
Refuse to shop somewhere where the company and staff are so ignorant and dismissive.
31 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning
Please accept my apologies for the disturbance you have described and for the lack of response to your previous contacts. I appreciate how frustrating this must have been, particularly where it has affected your family.
I can confirm that your feedback has now been passed to the relevant local management team for review and appropriate action.
Thank you for bringing this to our attention.
Many thanks
Nicole
Everything I buy from Screwfix is cheap…
Everything I buy from Screwfix is cheap quality. I bought kitchen cabinet handles that went rusty within 4 weeks, saw blades that shattered first time of using, screws that snap, rust, heads that just fail, no nonsense brands are useless. It should be called no work
2 februari 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning Andrew
Thank you for your review.
I am very sorry to learn of the problems encountered, I appreciate your comments and frustration, if you could please forward full details including the order reference to sos@screwfix.com and we can look into this.
Many thanks
Nicole
Great service as usual
Great service as usual. Went to the screwfix on Sutton Road in Maidstone. The staff are always pleasant and helpful. You dont get that kind of consistent service at a merchant very often. This morning was a testament to this. An older guy helped me to my car with two tubs of tile adhesives. Thank you again!
31 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Hi Nicky,
Thank you for taking the time to share this with us. It is really great to read about the excellent service you have received at our Maidstone store on Sutton Road. I will be sure to highlight your feedback to the store’s Area Manager.
Kind regards,
Jess
Outstanding service and help at Haddington Screwfix
On Friday the 27th March, my wife and I were travelling on the A1 in our motorhome when without any warning the large roof window disintegrated. And just to added to the stress,it started to rain.
I went to Screwfix in Haddington,East Lothian and with the excellent service and help from Ryan we got the large gap in the roof sealed. He had no hesitation in getting us a suitable ladder to get to the roof. There was no other way to get to it. He stood by in case we needed anything else. Without his help, there could have been serious water damage.
27 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good afternoon,
Thank you for taking the time to share this with us. I am sorry to read about the issue you experienced with the window on your motorhome disintegrating during transit, and I appreciate that this would have been a stressful situation for you.
I am, however, very pleased to hear that Ryan at our Haddington store was able to assist you when you needed support. I will be sure to highlight your positive feedback to the store’s Area Manager.
Kind regards
Jess
5 Star Service from Gorseinon (Swansea) Branch
The team in the Gorseinon (Swansea) branch are excellent! They always look after me and have exactly what I need when I need it. I use them as one of our main merchants for work and their service and communications are second to none, well done and thanks!
30 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Hi Justin,
Thanks for sharing this. I am really pleased to read of the great service you are receiving in our Gorseinon store. I have highlighted this to the Area Manager of the store.
Kind regards
Jess
This shop refuses to recycle batteries they sell
I was shocked that now days this supplier refuses to recycle lithium batteries they are selling, more, of their own brand Erbauer. Unbelievable
29 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good afternoon,
I can advise Screwfix stores do have a battery recycling scheme. More information can be found on this link https://www.screwfix.com/help/weee-battery-recycling if you need any further support please reach out to our resolution team via email to sos@screwfix.com
Kind regards
Jess
Substandard Product
Bought a new Honeywell valve and solenoid valve for central heating system which failed after one week. I was unable to return but Screwfix made prompt contact and quickly resolved the issue - Thank You, great service and thanks to Sarah
20 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Hi John,
I am sorry to read of the issue you have experienced with the Honeywell valve you have advised was purchased from us. This is not what we would expect, as the quality of the products we sell is very important to us.
To enable us to review this further, could you please provide full details of the issue, including your order reference, by contacting our Customer Resolution Team at sos@screwfix.com.
Kind regards
Jess
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