I collected my order today from the Bamber Bridge store and without any hesitation the member of staff offered to carry it to my car for me, as it was a generator and heavy. He kindly put it in my c... Toon meer
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ATTENTION PUBLICITE MENSONGERE SUR OFFRE DE BIENVENUE BIZARREMENT NON DISPONIBLE BIEN QUE INDIQUE SUR DEPLIANT GROSSE ARNAQUE SIGNALEMENT DGCCRF Réponse de.la.societe.en.contradiction.av3c celle reçu... Toon meer
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Screwfix in Middleton is okay if you just wish to order on line and collect but heaven help you if you as for assistance in store. Jeff pulls his face the moment you begin to ask a question and obviou... Toon meer
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I ordered a gearbox latch and deadbolt with guaranteed next-day delivery before noon because my door won’t shut properly. I’ve got children and dogs at home, so this wasn’t just a convenience—it’s... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Screwfix: Thousands of products at low trade prices | FREE next day delivery available | 30 day money back guarantee on all orders.
Contactgegevens
Verenigd Koninkrijk
- www.screwfix.com
2,6
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6K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Good experience and services..
Good experience and services... Easy,fast and welcoming staffs
19 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning
Thank you for your kind feedback, we’re really pleased to hear you had a good experience and found our service easy, fast, and welcoming. We’ll be sure to pass this on to the team 😊
Demanding email address before being served
Long wait whilst counter staff wasted valuable time asking every customer to handover their email before being served. I thought I was here to give you my money, not my personal details so you can bombard me with junk marketing emails. Cut out the data mining efforts and focus on serving the customers that keep your business going!
18 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning,
Thank you for your review and I am sorry that your visit felt frustrating
Many of our customers choose to have their purchases logged against their registered account, as this provides a number of practical benefits such as access to receipts, warranties, and order history. To do this correctly, our teams need to confirm the right account is selected and carry out verification, which can sometimes take a little longer at the counter. This is done to ensure purchases are recorded accurately and securely.
We would like to look into this further, due to the concerns raised, therefore, please contact us directly at sos@screwfix.com for the attention of customer resolution and include a copy of your review along with the store details and your contact information and we can look into this.
Thank you Lindsey
Quick delivery
Ordered four items from Screwfix and couldn’t be happier — delivery was quick, everything arrived on time, and the quality was spot on. Great service all around.
9 februari 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning
Thank you for your lovely feedback!
We’re really pleased to hear your order arrived quickly and everything was just as expected. Great to know you’re happy with the service, we appreciate you taking the time to let us know!
Kind Regards
Sarah
Excellent service from Tom at the…
Excellent service from Tom at the Gloucester Eastern Avenue branch. Tom consistently provides top‑level customer service and is always a pleasure to deal with. His product knowledge is excellent, and he takes the time to explain options clearly and professionally. Every visit is handled efficiently with a positive, friendly attitude, and you always feel valued as a customer. He is reliable, helpful, and consistently goes the extra mile. A real credit to the branch — highly recommended.
17 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning Warren
Thank you for taking the time to share such positive feedback. We’re delighted to hear about the excellent service you’ve received from Tom at our Gloucester Eastern Avenue branch.
We will be sure to pass your kind words on to Tom and the branch team ,feedback like this really does make a difference.
Thank you again for reaching out.
Kind Regards
Sarah
Reaccurring Delays in Delivery - Evesham Branch?
I use the Evesham Branch and it seems that when I order an item which is shown and in stock it comes back as for next day delivery. Okay I accept this, but then the next day it says your order is further delayed. These are basic items such as M6 bolts? It seems to be happening on a routine basis. So my first go to is now Toolstation, which seems to deliver on its promises.
17 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Thank you for getting in touch. I’m really sorry for the inconvenience you’ve experienced. Sometimes things do go wrong, and I appreciate how frustrating it is when items shown as in stock switch to next‑day delivery and then face further delays.
These are basic items, and you should be able to rely on them being available when promised. I completely understand why this has led you to look elsewhere, and I’m sorry we’ve fallen short of expectations.
Thank you for raising this, your feedback helps us improve.
Kind regards,
Sarah
Dangerous mountfield petrol lawnmower
Dangerous mountfield petrol lawnmower. 18 month's with it well looked after and stored in garage the fuel pipe from tank to carb had deisintgrated causing petrol to leak all over the garage. Also, very dangerous,if I tried to start could have been very bad. This is down to poor quality of fuel line from tank to engine . Not impressed, poor quality and dangerous. It has a two year guarantee, Screwfix only keep online invoices for 18 month's, including on my account ( and yours). They said without proof of purchase I was screwed( pardon the pun).Who keeps paper receipts? Fixed it myself with no help from them
1 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning
Thank you for your review
I am really sorry to read of the issues encountered and I appreciate the worry and concern this must have caused.
If you please email sos@screwfix.com with a copy of this review and your order details for the attention of customer resolution, we can look into this further
Thank you Lindsey
Do Not Accept replacement goods
Whatever you do, do NOT accept replacement goods for faulty ones !! - insist on a refund & then buy again, it's only a paper excercise but Screwfix take the sale date of the first item for the warranty so if the new item becomes faulty after the first ones guarantee is out ou are screwed. all it does is cost screw fix time & paper
12 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning
Thank you for your review and I am sorry to read of your disappointment with our returns process and if any confusion has arisen.
A guarantee will always run from the original date of purchase and payment, not from any replacement or repair given along the way.
A full monetary refund would usually only be offered without question within the first 30 days, and after that period, usually repair or replacement options would be available instead, this is completely standard practice across retailers.
If you need any help with a particular product or issue, please email sos@screwfix.com with your order details and the full issue for the attention of the customer resolution team
Thank you Lindsey
Sad to see so many bad reviews; I love these guys.
I didn't realise Screwfix had such a bad reputation. I make three or four purchases a week from my two closest stores, and I've literally never had a bad experience.
I bought a reciprocating saw from them yesterday. I used it and returned it after it just wasn't up to the job. But to be clear, it was MY ISSUE. I bought the product thinking it would work, it didn't, and I took it back in, covered in saw dust, and they just refunded me.
That kind of thing doesn't happen in shops these days, and it gives me so much faith in them as a company that they won't ever force me to waste my money or give me a bad experience.
With a lot of their tools, they are generally a little more expensive than elsewhere, so I normally only go to them for supplies, but regardless, they're simply the most consistent company I've ever frequented.
12 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning
Thank you for your review and kind words
It is wonderful to hear that your local teams consistently look after you and that you feel confident shopping with us week after week. We really appreciate you highlighting your recent experience with the reciprocating saw too, even when the product just wasn’t quite right for your job, our teams were happy to help
Your kind words really mean a lot and are appreciated.
Thank you again for your support
Lindsey
Staff at local Royton store fantastic
Staff at local Royton store fantastic, part I ordered was not what I needed when I went to collect, no questions asked refund and they spent time sourcing from alternative suppliers which was successful brilliant old fashioned service can’t praise enough thanks
13 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning
Thank you for your wonderful review.
I am really pleased to hear that the team at our Royton store were able to look after you so well and quickly sort things out when the part wasn’t quite right. It is great to know they not only processed your refund with no fuss but also went the extra mile to source the correct item for you.
We’re incredibly proud of the service our store teams provide, and your comments will mean a great deal to everyone at Royton. Thank you again for your kind words, I will pass these over to the Area Manager :)
Lindsey
Absolutely useless
I ordered urgent delivery from Screwfix for next day delivery...I didn't know that for this company next day delivery gonna take min 48 hours...WOW
11 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Hi Peter,
Thank you for sharing your feedback. I’m sorry to hear that your order did not reach you when expected.
To enable us to review this fully, it would be appreciated if you could share the full details with us via email at sos@screwfix.com, including your order reference.
This will allow our team to investigate and assist you further.
Kind regards,
Jess
Refund Problems
Back in mid February, I had to return a couple of wall lights to the Screwfix Broadstairs store, unused, undamaged, and in their original packaging, for a refund. £27 quid...
The in-store customer service wasn't the greatest, and I should have guessed that a member of staff that questioned the difference between up and down on a monitor would create problems with my refund. In fact, it took me until March...
Initially, I emailed. No reply.
I sent a Letter Before Action.No reply.
I opened a dispute with PayPal. Instant response.
I kept the case open until Screwfix were able to specify the amount and timescale, as it seemed very likely that as soon as the case was closed, as they wanted me to do before receiving a refund, they would go radio silent again.
They're a dishonest company and that's the last time I buy anything from them.
14 februari 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning,
Thank you for sharing your feedback. This isn’t what we would expect to hear, as we pride ourselves on making things easy for our customers, so I am really sorry to read of the issues you’ve experienced regarding the refund of the wall lights returned to our Broadstairs store.
To enable us to fully review why the refund did not reach you initially, and why no contact was received, it would be appreciated if you could reach out to our Resolution Team via email at sos@screwfix.com, including your order reference and any relevant details.
If something has gone wrong, we will always ensure it is investigated and put right.
Kind regards,
Jess
rude staff
i was in the Walsall branch yesterday, no issue with the parts i ordered just how a member of staff acted towards me and what i thought was her manager. very rude, made me feel uncomfortable.
i think her name was emma
10 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Hi Adam,
I am sorry to read of this. To enable us to review this in full, please could you share the full details with us via email at sos@screwfix.com?
It would be appreciated if you could also provide your order reference, along with the date and time of your visit, so we can look into this further.
Kind regards,
Jess
Fantastic store great Weston swindon
11 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning Paul,
Thank you for sharing your feedback. I’m really pleased to hear you’ve had positive experiences when visiting your local store in Swindon.
If you would like to share any further details with us, we always welcome our customers’ thoughts and feedback. Should you wish to do so, you can reach us by email at sos@screwfix.com.
Kind regards,
Jess
Ruined our daughter's bedroom renovation
We bought two tins of the same Lick paint from Screwfix, mixed in store (order: 0226A24958983696). They came out completely different colours. We only found out after our decorator had spent a full day painting our daughter's bedroom — a full day's wages, completely wasted. We'd also had a carpet fitter booked in for the following day, who we had to cancel last minute because the skirting boards now need repainting. Our decorator has moved on to another job, so we're looking at a week's delay on the whole project. Our little girl was supposed to be moving into her new room this weekend. She's devastated.
Lick Paint responded quickly and professionally and confirmed the fault lay with Screwfix's in-store mixing. Screwfix? Still haven't heard a word.
A refund on the paint doesn't come close to making this right. I'm a fair person and will edit this review if Screwfix are able to fix their mistake in a satisfactory way.
6 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning Charis,
Thank you for sharing your feedback and concerns regarding the Lick paint that was purchased from us. I can see you are in contact with our customer service team and I can assure we are in the process of reviewing this further.
Kind regard
Jess
Ordered stuff to my local store did not…
Ordered stuff to my local store did not arrive on time ive contacted screwfix on 7 diffrent accasions 1st was where sorry transit had difficultys 2nd was there was a error in delivering it to the store and the latest 2 days ago was your items was missed in transit to the store we will fast track it can assure you it will be there by 1 pm that was 2 days ago... i get it stuff happens but the way they try and justify it makes me gald I use toolstation 90 percent more times than I would screwfix
5 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning,
I am sorry to read of the problems that you are encountering, if you could please forward full details to sos@screwfix.com we can look into this.
Many thanks
Nicole
Their tech is shockingly bad website…
Their tech is shockingly bad website doesnt work and app never work.
7 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
Good morning,
I am sorry to read of the problems that you are encountering, if you could please forward full details to sos@screwfix.com we can look into this.
Many thanks
Nicole
‘Next day’ is no good to me.
I used to go into my local branch almost daily. Now most things I need are next day and that was their USP. I’m a tradesman and need basic items whilst I’m doing the job, not tomorrow. Their crazy decision to change their logistics model to (basically Amazon) central hub is a disaster. I go into Toolstation more now as at least they keep everyday things such as screws! (the irony). Staff are good but clearly poor decisions being made further up the company. When I did order a next day item this week it didn’t even turn up!! They rely heavily on tradesmen and they are now on very thin ice with many of us.
Update: your stores have not reduced in size, you have simply stopped stocking many everyday builder’s consumables. It’s mainly since Covid and I’ve been a customer for 20 plus years, so I’m not delusional. Maybe better that you own the issue and pass it on up the food chain, don’t just try to obfuscate.
5 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
I am sorry to hear that you have were disappointed. Our stores have limited space, so we are unable to carry our full range in every location. That said, we appreciate your feedback. If there is a product that you believe would be popular in a particular store, please contact sos@screwfix.com with your suggestion of the product details and location, and we will pass this on to the relevant teams for review.
I am also sorry that you have experienced a problem with a recent order. Please contact sos@screwfix.com with confirmation of the order reference and exactly what has occurred. We will be happy to investigate.
Kind regards
Jo
As per usual, no stock in branch.
As per usual, didn't have my items in stock, "We can get them here for tomorrow, we have 200 in the main warehouse"
Happened so many times. No good when I need them today.
5 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
I am very sorry to hear of your disappointment. Our stores have limited space and as we have an extensive product range, we are not able to stock our full product range in stores. However, we value your feedback and if you feel that a certain product would be in demand at a location, we will be happy to hear about this to, for the relevant teams to review . Please contact sos@screwfix.com with your recommendation of location and product details.
Kind regards
Jo
Qpp is terrible . Store is decent but the app was a…
Store is decent but the app was a terrible choice. your cart seize up when an item is out of stock and you can't order anything then as it's all greyed out and you can't remove the item thats out of stock. Also the clear lack of decent deals all the time since the app came out has made me shop elsewhere. Please revert back to your business model from a year ago and your customer base should return.
5 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
I am very sorry to read of your disappointment with our app. If you require any assistance, please contact sos@screwfix.com with your registered email address, clarification of the exact steps you are taking, the issues you encounter, the date(s) and time(s), along with screenshots of the errors. We will be happy to review this with our IT team if required.
Kind regards
Jo
Just in case this ever gets read by…
Just in case this ever gets read by management looking after the Ilminster store - both Aimee and Mandy were absolutely ace helping me out trying to find plumbing fixings the right size (plumbing is an absolute nightmare if you've ever had a go at it - mixed imperial and metric sizes and nothing compatible with anything else!) massive, massive thank you to both. It makes a very stressful job so much easier having someone on your side!
4 maart 2026
Review zonder uitnodiging
Antwoord van Screwfix
I am very pleased to hear of your positive experience and we welcome your kind comments. I will ensure that this is passed onto the Area Manager of this branch.
Thank you for taking the time and trouble to contact us.
Kind regards
Jo
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