Sernes Reviews 

459
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

alors attention si vous commander un seul article vous aller payer (France) presque 15 euros de frais de port + presque 28 euros a régler a UPS pour un t-shirt a 40 $ ce qui fait un total de 83 euros... Toon meer

Beoordeeld met 5 van de 5 sterren

These pants were by far the most epic designs that I have purchased from you thus far. I received so many compliments going out I'm very excited at the next event that I go to to wear them I have neve... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Customer Service is amazing The customer service team took amazing care of me with my return and exchanges I had. I had ordered the wrong size in one pair of pants but also didn't love the look. We... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered a pair in the wrong size on accident, and they were incredibly helpful and sent me a replacement pair in the right size, expedited shipping for no additional cost. SUPER NICE. I love the p... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Herenmode

Geschreven door het bedrijf

SERNES is a bold streetwear brand characterized by casual-comfortable fit, distinctive bold designs, and quality material. Currently, we sell jeans, pants, joggers, and outerwear. More to come soon! We style the bold ones, the innovators, the experimenters, and the challengers who stand up for their beliefs and drive change. All of our products are crafted with an obsessive attention to detail. With our origins in Los Angeles, California, now we're a global brand. Be Bold. Stand Out. Live the Sernes spirit.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

459 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(459)

0 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 2 van de 5 sterren

Love Sernes brand

Love Sernes brand, if anybody orders from the Blackwell Collaboration get sizing advise, I went with the model is normal man wearing XS, big mistake, way too small and just cost me £20 to return it, definitely get advice, I will NOT order these products again, out of pocket with nothing to show for it.

3 augustus 2021
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Antwoord van Sernes

We are sorry that you had to go through all the trouble, Andrew; but you have been with us for so long that we believe we will see you again for a new order, hopefully it will be in near future.

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

Really good jeans with very affordable…

Really good jeans with very affordable price.

1 augustus 2021
Review zonder uitnodiging
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Antwoord van Sernes

Thank you for bringing up the prices, Jo.
Hopefully we will see you again for a new order soon.

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

Perfect fit!

1 augustus 2021
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Antwoord van Sernes

You have a very good taste, Christopher: the Bronx collection has always been one of our best sellers.
Hopefully you will come back for a new order soon.

Stay Healthy :)
SERNES

Beoordeeld met 1 van de 5 sterren

The sizing is terrible

1 augustus 2021
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Antwoord van Sernes

We have a "find your recommended size" feature on the website, Jaye; but if it is not helpful, you can always email us at hello@sernes.co and we will try our best to help.
We hope you come back for a new order soon.

Stay Healthy :)
SERNES

Beoordeeld met 1 van de 5 sterren

My jeans didn't arrive yet cause have…

My jeans didn't arrive yet cause have been stuck at the border cause they want me to pay 54 euro more for border taxes... I don't know how to fix the problem and the service told me they can only give me a coupon of the amount of the taxes I have to pay so I have to spend more money on your shop with the risk the good will be stuck and the border again...

31 juli 2021
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Antwoord van Sernes

We are sorry for the situation, Simone; but unfortunately import fees are not something that we can interfere: they are related to each country's customs.
Our offer for the store credit still stands if you want to take us up on it.

Stay Healthy :)
SERNES

Beoordeeld met 1 van de 5 sterren

I bought 4 pants out stock

I bought 4 pants with sernes, normally the processing time takes 1 - 2 business days for , but for this order it took 7 days because they made the mistake to sell two of those pants that was out stock. They told me they going send me two pants, and a refund for the others two. Well, after one month, I'm still waiting for my refund. They love having things"out stock", in fact, 80% of their Merchandise always are out stock. Just Be careful.

31 juli 2021
Review zonder uitnodiging
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Antwoord van Sernes

We apologize if a model went out of stock and system kept it available, Manuel; that's why we try to do the refund ASAP. If you haven't received your refund, please email us at hello@sernes.co so we can figure out what went wrong.

Stay Healthy :)
SERNES

Beoordeeld met 1 van de 5 sterren

Late delivery & missing item

Late delivery missing item

30 juli 2021
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Antwoord van Sernes

We are really sorry for the delay, Carlos. By courier's website, your package is scheduled for delivery by the end of today.
Hopefully you will consider shopping with us again in future.

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

Much to saying but me Trust the sernes…

Much to saying but me Trust the sernes Business and respect the idea or the philosophy of the sernes-the FEARLESS as well!.

29 juli 2021
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Antwoord van Sernes

We have always appreciated your support and fearless hear, John.
Thank you for having such a positive energy.

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

Jennifer from customer service was very…

Jennifer from customer service was very helpful extremely professional and courteous.I will definitely shop again

28 juli 2021
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Antwoord van Sernes

We will definitely be so happy to see you put a new order with us soon, Avi.
And Jennifer says hi!

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

Quality Service

I ordered a pair of slacks early in June,2021. By July I hadn’t received my order, nor had I heard anything from Sernes. Finally, I decided to contact them to see if there was a problem with my order. A representative reached out to me, apologized for the delay and offered me $50 for an additional product. I was still very skeptical about the company, as well as the offer, but the excuse and offer seemed sincere, so I just went with it. After all what did I have to lose? Shortly thereafter, not only did I receive my long-awaited order, I also received the additional ‘free’ gift as well. I do appreciate Sernes (and their representative Jennifer) for their top-notch service.

28 juli 2021
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Antwoord van Sernes

Unfortunately, sometimes unpleasant situations happen; but we are glad that in the end we could remedy it with your patience, Larry.
Hopefully we will see you soon for a new order.
And Jennifer says hi!

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

Killer Products & Excellent Service

I ordered two pairs of jeans and was promptly informed that one pair had just gone out of stock. A customer service rep (Jennifer, I believe) courteously offered to send a different pair of my choosing. This is my first buy from Sernes, but certainly not my last. Thank you.

27 juli 2021
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Antwoord van Sernes

It is definitely an amazing news that you are planning to come back for new orders with us, Chauncey.
Hopefully we will see you again soon.
And Jennifer says hi!

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

No problems whatsoever with the jeans…

No problems whatsoever with the jeans overall, great designs, perfect fit, very quick delivery as they arrived one day after dispatch, quick response via emails as it was my first time buying from the company and I’m a little bit cautious when it comes to company’s advertising on Instagram, very satisfied with the jeans and will definitely buy from here again

27 juli 2021
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Antwoord van Sernes

We truly appreciate your support, Tayler. We do plan to keep our design, delivery and services as best we can.
Hopefully you will come back soon for a new order.

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

Love the jeans

Love the jeans! I think I have just about all of them. Great service and the delivery time is fantastic

27 juli 2021
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Antwoord van Sernes

It feels fantastic to know that not only you liked our products and services, but you have been coming back for other orders too, Stephen.
Hopefully you will come for a new purchase soon.

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

My pants from Sernes are amazing

My pants from Sernes are amazing, stylish designs and a breathable fabric for the denim

23 juli 2021
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Antwoord van Sernes

Thank you for bringing up both design and material, Jeremy.
We wish to seen you soon for a new purchase.

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

Great quality great fit.

22 juli 2021
Review zonder uitnodiging
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Antwoord van Sernes

Thank you for the great words, Parker.
Hopefully we will see you again soon.

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

amazing customer service

I ordered a pair in the wrong size on accident, and they were incredibly helpful and sent me a replacement pair in the right size, expedited shipping for no additional cost. SUPER NICE. I love the pants, and I'm ordering another pair. Great company and product, definitely going to keep up these guys

14 juli 2021
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Antwoord van Sernes

We appreciate your support and complement on our product and services, Ben.
Hopefully we will see you soon for a new order.

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

Great jeans

Great jeans, fit perfect, great price, insane fast shipping.

10 juli 2021
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Antwoord van Sernes

Great words and perfect review, Alan.
Wish to see you soon for a new order.

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

VARY PROMPT RESPONSES TO GET THE…

VARY PROMPT RESPONSES TO GET THE SITUATION RESOLVED.PS IT TURNED OUT YO BE MY FAULT.I DID MESSAGE BACK AND APOLOGIZED. JENNIFER WAS PROMPT AND VERY PROFESSIONAL. A+ 😀

9 juli 2021
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Antwoord van Sernes

Jennifer says Hi and appreciates the warm words, Timmy.
All of us will be happy to see you again soon.

Stay Healthy :)
SERNES

Beoordeeld met 5 van de 5 sterren

Excellent!

The produt is really really really nice! The only thing is that in one of my products, the recommended size was a little bigger than the size I nedd, but nothing to worry about. Shippin was excellent and the delivery time was incredibly fast. I just have to wait for the 1st. wash to see the printing quality, but, everything before that has been amazing!

8 juli 2021
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Antwoord van Sernes

We really truly appreciate the positive review, Theo; but if something is not to your liking, email us at hello@sernes.co and we will try our best to help.
Wish to see you soon for a new order.

Stay Healthy :)
SERNES

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