Shanly Homes Reviews 158

I had a very positive experience purchasing my home with Shanly Homes at Oaklands Park.
The quality of the home was one of the main reasons I decided to go ahead. Before making my final decision, I looked at several different options, but this home really stood out to me.
Another important factor was the support I received from Tai and Amanda at Shanly Homes. They were both very responsive, helpful, and proactive throughout the process, which gave me a lot of confidence before committing to the purchase.
Everything was handled smoothly from start to finish, and I felt well looked after throughout. Even after completion, it has been reassuring to see that they continue to care and follow up, rather than the support ending once the purchase was completed.
Overall, I am very happy with my experience and would recommend Shanly Homes to others :)

We were glad to eventually purchased a home at Esher at a second attempt after a reliable buyer. The staff here were very helpful helpful an we moved in 2 weeks ago.
The flat is ideal for us and there is only a small amount of finishing work to be done.
Claygate is a return location for us having lived here before.

We found Ascot Oaks completely by coincidence, and from our very first visit Rosie made a lasting impression. She was involved throughout the entire process, always available to answer questions and offer guidance, but never once came across as a pushy salesperson.

What really stood out was her genuine and friendly approach. Rather than giving us a typical sales pitch, Rosie helped us envision what life in our first home could look like. She took the time to understand what we were looking for and made the whole experience feel personal and enjoyable.

Rosie feels less like a salesperson and more like a warm, supportive friend helping you make an important life decision. Her honesty, professionalism, and enthusiasm gave us great confidence in both the development and Shanly Homes as a whole. In fact, Rosie’s approach is one of the reasons we felt even more positive about choosing Shanly Homes.

The only thing we hope for now is that the company continues to be as responsive with the snagging process as Rosie has been throughout our journey. If that level of customer care continues after completion, it will make the experience truly exceptional.

Thank you, Rosie, for making the journey to our first home such a memorable and enjoyable experience.

We recently purchased a new-build home and had a fantastic experience throughout the process. Rosie was incredibly helpful, professional, and communicative from start to finish. She kept us informed at every stage of the journey, was always available to answer our questions, and made the whole experience much smoother and less stressful.

Her friendly approach and dedication to customer service really stood out, and we felt well supported throughout. We would highly recommend Rosie to anyone looking to buy a new home. Thank you for all your help!

We are absolutely delighted with the service we received during the recent purchase of our Shanly Home.

From the very beginning, the service we received was exceptional. The team was professional, friendly and always willing to help. Particular in this was the lovely Rosie who became our specific go-to person. She was incredibly supportive and on a number of occasions went over and above in helping and guiding us through the process.

A massive thank you to everyone at Shanly for our beautiful new home. The quality and workmanship is fabulous and really we could not be happier!

I have to say the buying experience was exceptional. In particular I’d like to call out Rosie from the Ascot Oaks site. I truly feel she went above and beyond to help during an extremely stressful period for myself and my wife.

We have been in the property for 2 weeks now and are very happy. Let’s hope the customer service is as good as Rosie was.

We just moved into our new house at the Ascot Oaks development. The property is finished to a very high standard, and the team have been open to us viewing it multiple times prior to moving in.

Rosie in particular at Shanly Homes was very helpful from start to finish. She is so passionate about the product and the Holmes as a whole, and was very knowledgeable throughout.

The development as a whole has such a lovely feel and we’re very excited for it to finish soon.

Outstanding customer service very professional from the start to actually moving into your new home. I would truly recommend purchasing a shanly home. Well done to Kerry, micheal. Sally.

The 3‑bed homes in Staines are seriously overpriced and completely out of reach for most local families. Developers avoid building in proper town areas and instead buy cheap land near woods, then sell the finished homes at premium commuter‑belt prices. It feels profit‑driven, not community‑driven, and it’s disappointing to see so little focus on genuinely affordable housing.

Great, supportive team - Kerrie, Sally and Michael. Very responsive and easy to get in contact with.

Avoid Shanly Homes / Waterside Quarter – Shocking Ongoing Management

Do not buy into developments linked to Shanly Homes.

Years after completion, the Waterside Quarter Residents Management Company is still effectively being run by individuals connected to the developer — and the standard of management is shocking.

Service charges are:
• Inflated
• Unjustified
• Unsupported by any proper documentation

There are no invoices, no receipts, no transparency — just summary figures being demanded as if they are automatically payable.

At the same time, serious issues within the building are not being properly managed. In my case:
• Over 6 months of an unresolved leak
• Confirmed mould within the property
• No clear plan, no coordination, no urgency

Despite this, the approach has been disorganised and reactive, with basic failures in communication and accountability.

This is not what you expect from a developer or management structure years after completion.

It raises serious concerns about:
• Governance
• Transparency
• How residents are being treated

Proceed with extreme caution.

After 3 months into our new flat in Maidenhead, our window’s hinges fell off and the window almost fell. We had to call the firefighters to secure it. Now, almost a year later and several visits of incompetent contractors into our flat causing severe disruption to our routine, including making the situation worse (fitting a window with a draft during winter), and having us relive the trauma, we are STILL left with a window that does not function properly, as it still gets stuck at midpoint. Sadly, it seems that the design was poorly thought out from the beginning and is not fit for purpose. I only wish we had bought with a more experienced developer instead.

I had a fantastic experience with Shanly Homes with purchasing my apartment in Maidenhead. They were incredibly attentive and always friendly, making the whole process much easier. They consistently answered our calls and were always available when we needed them. If they didn’t know the answer to something, they found out promptly and kept us informed.
They were also very accommodating, allowing us to view the property as many times as we needed so we could feel confident in our decision.
Overall, a professional, reliable, and genuinely helpful service — highly recommended!

We recently completed on our new home on the De Havilland Place development and had a really positive experience with the Shanly Homes from start to finish.

The whole process was smooth and well organised, and we’re really pleased with the quality of our new home.

A big thank you to the sales team – Michael, Kerrie and Sally – who were all fantastic throughout the process. They were always friendly, knowledgeable and quick to respond to any questions, which made the whole experience much less stressful.

Overall we’re very happy with our new home and the service we received, and we would happily recommend Shanly Homes to anyone considering a property at De Havilland Place.

We recently purchased our home with Shanly Homes at De Havilland place and had a really positive experience with the sales team. From start to finish they were helpful, friendly, and always happy to answer any questions we had. Thank you to the team- Kerrie, Michael and Sally for being so kind and supportive throughout our purchase.

We have moved into our new shanly home and it is wonderful. The buying process went smoothly and Jazz at Shanly homes was readily available to answer questions and queries. I would have given 5 stars however I feel that if you have provided a snagging report that prior to completion Shanly should inform you of what is outstanding and a timeline for works, if work outstanding at completion. To be honest this is a process point and doesn’t take away from how much we love our new home. We received a lovely hamper with lots of tasty treats. Thought this was such a nice welcome to our new home.

I would like to formally recognise Tai and Amanda in the marketing suite for the exceptional service they have provided throughout my entire journey — from the initial viewing, through the purchase process, and in their ongoing support on site.

They have consistently demonstrated the highest level of professionalism while remaining calm, approachable and genuinely invested in both purchasers and tenants. Nothing has ever felt like too much trouble, and their communication has always been clear, reassuring and efficient.

What truly sets them apart is their ability to balance warmth with professionalism. They conduct themselves with integrity, composure and authenticity at all times — qualities that reflect incredibly well on the development as a whole.

They have not only supported me personally but have also shown the same care and attentiveness to other residents, helping to create a positive and well-managed environment on site.

They are a real asset to the team and will be very much missed when they are no longer required on site. I sincerely hope their contribution is recognised, as they have played a significant part in making the entire experience a positive one.

Thank you both for everything.

Unfortunately I’m having issues with the customer service team as I have several issues raised and it’s taking months to get this sorted out.

My experience of searching for my new home has been amazing. Both Tai and Amanda in the Marketing Suite have been so supportive from the word go and nothing is too much trouble. They have an excellent can do attitude and have been in the journey with me. I am settling in and they always ask how I am doing and if there is anything I need. Truly inspiring. Thank you 🙏

Personal service and the help I received after moving in.