Shanly Homes Reviews 

Personal service and the help I received after moving in.

Our experience of buying an apartment from shanly Holmes’s was great fully helped by senior sales manager Tai and the lady Amanda who all through the buying process the two of them were there to guide us through all aspects of the process from letting us into the apartment at short notice to measure things up we could not have had two more help full people sell and help us buy our dream apartment

Buying a new house is always stressful, and a happy outcome in many ways depends on the people you work with along the way. Tai and Amanda at Shanly were the best we could hope for as first time buyers. Not only diligent, but so kind. We always felt supported, even through bumps along the way, and we're now very happy with the property. The flat itself and the building are just lovely, everything is detailed to high standards and we've felt we made the right decision putting our trust in Shanly.

I bought off plan at Ascot Oaks in June 2025.
Having worked in the construction industry for 40 years I am pretty particular and Shanly Homes nailed it
Buying a home is a huge decision and Shanly Homes made the experience exciting and stress free.
Nothing was too much trouble for the team, Andy, site manager, Rosie and Miranda in the sales office and Graham, who did the handover were so patient and understanding. Communication was clear and timely, questions were always answered and concerns were handled quickly and with respect.
The craftsmanship is excellent and the attention to detail shows throughout the home.
I am incredibly happy with my new home and grateful for the obvious care and pride that went into building it.
I would absolutely recommend Shanly Homes to anyone looking for a home builder to trust.

Ascot Oaks - truly exceptional experience

We are extremely happy with our purchase at Ascot Oaks and couldn’t be more pleased with the entire experience with Shanly Homes.

From the very beginning, Rosie from the sales team was absolutely outstanding extremely knowledgeable, professional, friendly, and genuinely supportive. She was always there for us, answered all our questions with patience and clarity, and made us feel truly valued. We visited many new developments before choosing Ascot Oaks, and it was largely thanks to Rosie that we felt confident and comfortable making the decision to buy our home with Shanly Homes.

We would also like to warmly mention Miranda, who was equally kind, involved, and supportive throughout the process always attentive and helpful, even without being asked.

The customer service at Ascot Oaks has been exceptional. You really feel supported and that you genuinely matter to the team. Our home is beautifully built to a very high standard, and we absolutely love it.

A special thank you as well to the site manager Andy, who is incredibly knowledgeable, approachable, and always ready to help. It makes such a difference knowing someone is always there if needed.

We’d also like to mention Graham, who carried out our home demonstration. He was very knowledgeable, positive, and explained everything in great detail. It was a pleasure working with him, and we wish him all the best at his new site.

A big thank you to the entire Ascot Oaks team! We are truly happy with our purchase and very much looking forward to enjoying life in our beautiful new home.

I have recently purchased a house at DeHavilland Place White Waltham and I just feel I should take a few minutes to thank Kerry, Sally and the whole team. From start to finish I felt that I could ask any question and they would always be prepared to help with a smile making the whole process run smoothly from start to finish, there was nothing that was too much for them.

My dealings with Shanley Homes (in Beaconsfield, Buckinghamshire) have been nothing short of appalling. From the outset, I was made to feel anything but a valued end customer. After having my offer accepted in June 2025, I finally completed on the property on 30th September, a delay caused by Shanley Homes’ consistent failure to respond to queries and, more alarmingly, issues uncovered during my searches revealing they were in breach of planning permission.

Although I was not in a hurry to move in, what greeted me upon my arrival on 27th October 2025 was utterly unacceptable. The wheely bins were left full with waste. To add insult to injury, I was faced with a water bill totalling £400, dated from June 2025—long before I had even set foot in the house.

One of the advertised features was an EV charge point, but not only was the installed model different from what was advertised, it has never functioned to this day.

The so-called “partial new build” was riddled with defects: cracks in door frames and walls, inoperative lights and extractor fans, and power sockets with no electrical feed whatsoever. The quality of workmanship throughout the property is shockingly poor; it is abundantly clear that no pride was taken in any aspect of the build, and the materials used are of such inferior quality that I am doubtful they will last beyond six months.

To make matters worse, Shanley Homes seem to have no knowledge of the property’s basic infrastructure. For example, upon moving in, I discovered a light permanently switched on, with no one able to identify the corresponding switch. I was facing business tariff energy bills at this point. This is just one instance among many where their lack of aftercare was glaringly obvious.

As soon as the sale was completed, both Shanley Homes and their appointed estate agent, Tim Russ, (Beaconsfield, Buckinshamshire) washed their hands of any responsibility, leaving me to deal with the mounting issues entirely at my own expense.

In all my years, I have never encountered such a group of unprofessional individuals—despite their claims of over a decade’s experience in the field.

If you are considering Shanley Homes, I strongly urge you to look elsewhere. Unless you are prepared to spend your time and money rectifying their numerous oversights, avoid them at all costs.

I paid just over £1 million for this property, and the overall experience and quality have been nothing short of a nightmare. You would never believe the price tag based on what I have received.

We recently bought our new home at Ascot Oaks by Shanly Homes, and the experience has been excellent from start to finish. The quality of the development and attention to detail really stood out and gave us confidence in our purchase.

A special mention must go to the sales team, who were outstanding throughout the process. Miranda and Rosie were particularly fantastic — professional, approachable, and always responsive. They kept us well informed at every stage, answered questions promptly, and made what can often be a stressful process feel smooth and reassuring.

Overall, a very positive experience and we would happily recommend Shanly Homes, and Ascot Oaks in particular, to anyone considering a new home.

Visited the Ashcroft Place recently in Staines upon Thames. Lovely development. And the best sales agent I ever met - thank you Jazz for directing us into more conscious decision/choice. Appreciate it!

I had a great experience with Jazz when viewing the new house at Ashcroft Place, Staines. He was extremely patient and took the time to provide all the information I needed. Everything was explained clearly and thoroughly, which made the viewing feel relaxed and well-informed rather than rushed. Jazz was approachable, knowledgeable, and happy to answer all my questions. Overall, a very positive and reassuring experience — highly recommended.

It was the whole process, from the time I first looked at my apartment to when I got the Keys, Tia & Amanda in the sales office were always very helpful and always gave me good advice.
Rory & John from Shanly homes have been helping with the Tech stuff and getting everything done.

Overall its been a great experience, to purchase my property from Shanly Homes.

Thank You!

Just a quick question What is the point of employing a site manager when he doesn't know what is going on at is site Surely common sense should prevail and homeowners should be informed of work near there dwelling instead of being palmed off with the usual excuse talk to customer services I'm just doing my job (What Job)is he doing

Wonderful Experience Buying Our New Home with Shanly Homes

We recently purchased our new home through Shanly Homes, and the experience has been fantastic from start to finish. The entire process was smooth, transparent, and handled with great professionalism.

A special mention goes to Kerri and Michael, who were absolutely lovely throughout friendly, supportive, and always ready to help. They made what can often be a stressful process feel easy and enjoyable, guiding us every step of the way with genuine care and attention.
The quality of the home itself is excellent, with impressive attention to detail and a real sense of craftsmanship. We couldn’t be happier with our purchase and are truly grateful for how seamless everything has been.

The reason we chose a Shanly home at Ascot Oaks was, as stated in the brochure, all the premium features are provided as standard. The homes are well and thoughtfully designed including plenty of storage space and a decent quality build. The exteriors offer a variety of finishes with attractive landscaping and developments are located in nice areas. what’s not to like?
We were the first adopters on the site, and in all honesty, I was quite apprehensive about buying a new build and was somewhat of a whinger initially. However, I need not have worried. The sales and support team headed up by Rosie were so helpful and informative throughout the entire purchase process. Follow on site-based issue management through Andy and Graham was excellent with good communication. Subsequent support provided by Toby in Sales and Phil in construction was also second to none.
We are now settled into our new home and are extremely pleased and happy, knowing we have made the right decision.
Keep up the good work Shanly and thanks again for a lovely new home.

I had a fantastic experience with Shanly Homes while buying my first flat. The team was professional, reliable, and attentive throughout the entire process. The quality of work was outstanding, and to a high standard.

Communication was clear and consistent, which made the journey smooth and stress-free. I truly appreciated their attention to detail and commitment to delivering a home I'm proud of.

Highly recommended for anyone looking for a trustworthy and skilled builder.

I did not have confirmation the house had passed necessary safety requirements until 3 days before I moved in!! The boiler has a major issue and my bifold door does not lock properly. Parking is very difficult because my drive is adjacent the site entrance

I wanted to share some feedback on our recent home-buying journey.

Ascot Oaks development is truly impressive, with each home finished to a very high standard. However, what truly made the experience exceptional as a first time buyer was the support we received from the sales team, specifically Rosie.

Rosie's enthusiasm for the homes and her genuine desire to help people find the right fit was clear from the start. She was a great source of information, a proactive communicator and provided clear answers to all of our questions, offering valuable insights without ever making us feel pressured.

Her guidance throughout the process was incredibly reassuring and built a high level of confidence for us as buyers. It was a pleasure working with her from start to finish.

I wanted to take a moment to feedback on my recent experience at Ascot Oaks.

Firstly, the development looks great and the properties are finished to an excellent standard. That said, what really stood out to me was the outstanding experience with the sales team, who were knowledgable and friendly.

Rosie, in particular, has real passion and energy for the product, clearly wants to help people find their dream homes and works hard to make the whole process as smooth as possible, without being pushy. She answered all questions and offered advice when needed, which for a buyer, built trust and confidence. She was a pleasure to deal with - thank you!

The sales office staff in Waterside quarter are second to none
They are professional, courteous and knowledgeable. We dealt mainly with Kerrie who kept us up to date with the processes involved and was exceptional when unfortunately we had to pull out of our purchase ( nothing to do with Stanley Homes ) in fact they were above exceptional
I hope we have the opportunity in the not to distant future to deal with both Kerrie and Shanly Homes again
10/10

Friendly, efficient, made the process really easy and not stressful.