Sherpr Reviews 2.179

Thank you very much for the luggage delivery service.
From London to Lille, France and the luggage arrived in Lille on time.
Thanks

Efficient, simple to use. Good communication. I trusted Duncan from Sherpr with my relocation and am glad it went well. Moving countries is stressful, this truly helped reduce the stress involved. Thank you.

Great communication and very helpful customer service. International delivery was very efficient. I highly recommend Sherpr and I thank them for their amazing service.

We shipped 5 out 10 boxes that we initially paid for, causing a delay of one month due to the change in the shipment. Due to the situation, the company rectified and proceeded to reimburse for the 5 boxes that were not shipped at the end.

Online questionnaires aren't the best, but we got there in the end! It was all a learning curve. Sherpr emailed us with a query once the item had been picked up abroad and our reply by email soon got things moving again. The item was even delivered before the delivery date quoted. We would not hesitate to use them again.

The Sherpr team was extremely professional and easy to work with, and the price to ship items internationally were very reasonable! As they promised, they facilitated the shipment from origin to destination and were available to answer and questions I had about the shipment. I would definitely recommend and would use them again for future moves.

Cheaper than other companies plus it delivers to remote areas like islands. Very good communication, both in the chatbot and by calling.

I heard of Sherpr luggage transfer through LNER, I was wondering how with an aging husband I would cope with cases on a train, taxi and ferry, wow Sherpr to the rescue, easy to use booking service, updates at every stage, I had made a mistake on the booking but Sherpr changed it quickly with no fuss, clear instructions on how to attach labels, I will never drag luggage with me ever again, all cases arrived at their destination. I could sit back and enjoy, the journey xx

My wife and I moved to Spain in April of 2025. We decided to ship only a few items and chose to have them shipped via air freight using Sherpr. The thought of putting all the charished items we've collected over a lifetime in boxes and sending across the ocean was terrifying. But, Sherpr was nothing short of fantastic. Duncan King arranged everything and was always available and always helpful even when we kept changing the date when we could receive the boxes at our new address. When we had an issue with FedEx finding our address in Barcelona, Marie in customer service, made sure everthing was arranged for delivery.

Excellent Experience!!!

Good and professional service

Professional and friendly service. Luggage had arrived at hotel before the group - they were thrilled. Seamless process. Made a group’s train travel much more comfortable and hassle free, not having to worry about their luggage.

Excellent service! Made my trip so easy. Definitely worth it! Thank you

Excellent service, everything was on time and attentive.
Highly recommended.!!
Thanks a lot

I am truly satisfied with the Sherpr service.
They are always smooth, and on time for the delivery. I highly recommend this company.
They reply promptly and always informing about the updates during the entire service and transportation.

⚠️ Do NOT use Sherpr (or FedEx via Sherpr) if you value your belongings.

I booked 9 boxes London → Paris. From the very start this has been a nightmare:
• Sherpr failed to communicate my delivery window, so FedEx tried to deliver before I was even in the country.
• FedEx only attempted delivery once (their own policy says 3 attempts), then declared my shipment undeliverable and started sending it back to an empty London address.
• Deliveries were later split up, one box at a time, dropped at 8am to a contact battling cancer, who could neither lift them nor be expected to answer the door at that hour.
• Boxes arrived destroyed despite being the recommended type.
• My paintings were smashed, and one is outright missing — the box had been opened, the pillowcase still inside, but the painting gone.
• A FedEx courier slammed a box on the floor, scratching the recipient’s flooring.
• Customer service from both Sherpr & FedEx has been evasive, unhelpful, and at times simply nonexistent.

This isn’t a minor inconvenience — this is gross negligence. My belongings are ruined or missing, I’ve wasted weeks chasing them, and Sherpr tries to hide behind a £1,200 liability cap.

If you’re moving or shipping, avoid Sherpr and FedEx. They have been the worst service I’ve ever dealt with — no care, no accountability, no respect for customers

The customer service team (Marie) was stellar. Unfortunately the lead up to actual shipment pick up as not. I had a commercial order. This requires different customs treatmant, required forms, etc.. Although I was very clear on my business needs the order was booked as personal and I had a final day, 3 hour chat with customer service to correct all my needed paperwork to ensure timely pickup. Ultimately, I got my order in only about 5 days MX to US)

Shepr failed to provide us with the correct labels, which resulted in our luggage going missing. When it was located the company initially tried to blame us, then conceded fault but did nothing to make up for their error.

We did everything according to their instructions including purchasing cable ties for the labels.

They suggested we should have notified them when we realised labels were missing, but as first time users of this service we had no way of knowing whether something was missing. We downloaded the labels provided to us.

What is supposed to be a convenient service was deeply inconvenient, including long online chats and no possibility to talk to a human on the phone.

I will never use this service again and recommend you try different suppliers if you want a courier service.

Absolute speed...ability to respond fast,last minute changes no problem, FedEx 72 hrs from Frankfurt, Germany to Cincinnati door to door. Host was friendly n helpful.

brilliant, quick and efficient. 100% recommend. all items arrived in condition they were sent in, and rapidly!

The efficiency, speed of the responses and friendliness