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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I was amazed at the speed with which my parcel was delivered from France to the UK. I thought my daughter was joking when only 2 days later, whilst I was talking to her on the phone, she showed me the... Toon meer

Beoordeeld met 5 van de 5 sterren

I don’t often give reviews but I am impressed.I got my luggage picked up late evening, still within the time slot I was given. I had it delivered in the morning. This was from Wales to Scotland. Brill... Toon meer

Beoordeeld met 5 van de 5 sterren

I had such a wonderful experience with your Shipping company and that is thanks to Joana Batista who made my convoluted move a walk in the park and with sublime professionalism! She's the best and s... Toon meer

Beoordeeld met 1 van de 5 sterren

Do Not Use! A technical issue let me book on a day when they don’t collect, took 4 days to arrange a transfer. Terrible communication. Then hidden costs everywhere including £44 in taxes. Then over a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bezorgdienst
  2. Koerier- en bezorgdienst

Geschreven door het bedrijf

Ship luggage, boxes and sports equipment from just £20. Avoid airline excess baggage fees with our no-hassle, door to door delivery service.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 76% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 5 van de 5 sterren

Took the hassle out of post-Brexit moving

When I moved from the UK to the Netherlands in 2018 it was a pre-Brexit era and stress-free. My reverse move this year came with the added stress of import regulations and Sherpr removed all the stress from the situation. I simply had to package my boxes, list what was in them and they took care of the rest. I did still have to fill in the official GOV.UK ToR1 form but that was made clear in the process and wasn't too much hassle.
As I packed up my belongings I had to add boxes to my original quote/invoice and it was no bother to the team at Sherpr.
When it came to the collection, the driver was more than helpful. I flew back to the UK the next day and then 1 day later there was a knock at my door with my complete delivery of 12 packages. Unbelievable speed.
Professional, hassle-free, friendly, great value and speedy!

9 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sherpr international shipping

I was very happy that I chose Sherpr. The staff from sales to customs to customer service were attentive, helpful and extremely efficient. My personal belongings went from Las Vegas to Spain and they stayed on top of it from start to finish. Everything was picked up and delivered exactly in the time frame they told me it would using FedEx by air. Thank you.

16 mei 2025
Beoordeeld met 5 van de 5 sterren

Smooth moving experience

Smooth moving experience. Great help with initial questions. Boxes arrived even before I did to my new location. Some boxes arrived a little dented so really recommend securing all delicate items. Nothing arrived broken though!

9 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sherpr has the best customer service

Sherpr has the best customer service!

I have used Sherpr a few times and am always so impressed with how easy and simple it is. Their customer service team is incredibly fast and friendly and genuinely wants to help however they can. I highly recommend Sherpr to all my friends and family!

1 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The company has helped me with all the…

The company has helped me with all the customs formalities and guide me through the painful process of an international moving. The price was lower than other companies.
I highly recommend Sherpr because of its quick and efficient responds to my emails and its competitive price.
5 stars to Sherpr

16 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had a great experience—my items…

I had a great experience—my items arrived safely and intact, and the customer service agents especially Marie was exceptionally helpful and committed to ensuring my shipment was delivered according to my schedule.

I highly recommend Sherpr for international shipping.

13 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The experience was good

The experience was good, despite a small delay the team has been great in providing me with updates and the package reached the destination within the said timeframe.

9 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This company was great to work with

This company was great to work with - friendly, helpful staff, reasonable rates, and fast delivery! I will use them again.

10 mei 2025
Logo Sherpr

Antwoord van Sherpr

Hi Jody,
Thanks so much for taking the time to leave a review, we're thrilled to hear you had a great experience. We hope to speak to you again in future!

Beoordeeld met 5 van de 5 sterren

SHERPR is a great idea ….

SHERPR is a great idea ….
for somebody like me ( getting on and with poor mobility!). I love travelling in Europe by train, and I was able to send on a larger suitcase to my final destination. It was how it was done I guess back in the 1920’s!

8 mei 2025
Logo Sherpr

Antwoord van Sherpr

Hi Nick,
Thanks so much for taking the time to leave a review - it's great to hear Sherpr could step in and help! Really glad you like the service, enjoy your travels!

Beoordeeld met 5 van de 5 sterren

It went very smoothly

It went very smoothly. I didn’t have worry about anything. It was great.

5 mei 2025
Logo Sherpr

Antwoord van Sherpr

Hi Jonnie,
Thanks so much for taking the time to leave a review!

Beoordeeld met 1 van de 5 sterren

8 BOXES DISAPPEARED. NEVER DELIVERED

They collected 8 boxes from my sold property in Spain.
In November last year. Still not turned up. They offered me £100 compensation IF I gave them receipts within 7 days.(used house contents !!) Did not get my money back. Shocking company. If things get delivered its only luck. DO NOT TOUCH.

28 november 2024
Review zonder uitnodiging
Logo Sherpr

Antwoord van Sherpr

Hi Lynne,

Thanks for taking the time to share your feedback and I'm ever so sorry to hear your shipment was indeed lost by the carrier. This is an incredibly rare occurrence, thankfully, and something we always ensure our carriers thoroughly investigate in order to improve any areas in service.

I can see your shipment from Spain to the UK was collected on time on 28th November 2024 but was held in Spain due to waiting for required supporting documentation, before failing to track further. Sherpr was in constant contact with Fedex to ensure a thorough search was performed. Again, this type of outcome is a very rare occurrence, and I'm incredibly sorry Fedex were unable to provide the result we hoped for.

At the time of booking, we offer several levels of insurance cover for your valued items to all customers should the rare event of loss or damage take place. Unfortunately you chose not to cover your items, leaving us able to offer the maximum amount of £100 which is included in our standard cover applied to all shipments. The details of cover and requirements for all claims are outlined in our terms and conditions, which must be agreed to at the time of booking. I can see my team did try to reach out again on February 24th but never received a response.

I would like to have our customer service manager reach out to discuss your experience further, and look forward to speaking to you. Again, I'm sorry for the frustration involved here and wish you all the best.

Beoordeeld met 5 van de 5 sterren

Joe is wonderful!

Couldn’t be happier! I was so anxious about shipping my bags across the world but Joe was so helpful, he answered all my questions, was patient with my changing requirements and was super responsive to all my emails! So so so grateful! Received my bags today as if by magic ✨

1 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The Best for shipping

The best. I had such a great experience with Sherpa, incredible value for money but it was the service that was second to none. A few hurdles on the way, mainly due to my mistakes but Marie and Joana made everything so easy with zero stress. For sure I will use them again and will recommend them.

6 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

best service from Joana and Marie

I got the best service from both Joana and Marie at Sherpr. I moved my personal belongings from Spain to UK this month and they helped me through the whole process. Both were always available to assist me and anticipate all of that would be needed. I was really anxious about the process and they made me feel supported at all the stages of it. I couldn't be happier and I would not hesitate to use their service again.

28 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do Not Use - hidden fees bad service

Do Not Use! A technical issue let me book on a day when they don’t collect, took 4 days to arrange a transfer. Terrible communication. Then hidden costs everywhere including £44 in taxes. Then over a month later they charged me another £50 for some minor thing - and just take it from your account! Terrible experience

25 maart 2025
Review zonder uitnodiging
Logo Sherpr

Antwoord van Sherpr

Hi Rosie,

Thanks for taking the time to leave feedback. I've looked into your case and I do apologise that there was indeed a technical issue at the time of your booking which allowed you to book for a collection on a Sunday. Unfortunately the carriers we work with don't allow this and we contacted you in order to move your collection along. I can see there was a missed collection and my team worked with the carrier to ensure this was remedied. I can only apologise for the frustration this caused.

Regarding taxes and additional costs, Sherpr does not provide a service whereby we can eliminate duties or taxes for you. We provide advice on how to correctly declare your items and establish the required customs documentation required to provide as smooth a service as possible. Duties and taxes, however, are not imposed by Sherpr but by official authorities.

When placing an order with Sherpr, you are asked to provide accurate dimensions and weights of your items in order for us to quote you correctly for the service you choose. As part of our terms and conditions, we make it clear that should there be enough of a discrepancy between those provided and those scanned and weighed during transit, we must recoup these charges based on the fact we have already paid the carrier on your behalf. You are asked to read and agree to our terms and conditions prior to payment.

Again, I do apologise for the frustration involved with the collection of your order, and sincerely wish you the best.

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