I prefer to visit the shop in Oban but on this occasion that was not possible. The online service was much appreciated as a fall back position but not as a replacement for the shop. Jewellery is one o... Toon meer
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I have bought several pieces of jewellery from Shiptons in the last few years and I think they have an excellent selection of rings, earrings and other pieces. I have had great service when ordering i... Toon meer
Bedrijf heeft geantwoord
Although the items are well made, the delivery really lets Shiptons down. I ordered goods on 31st July and it is now 14th August, yet I haven't even had confirmation that the goods have been dispatc... Toon meer
Bedrijf heeft geantwoord
Shipton's produce some stunning pieces! Prices are very fair and I love buying their products. Delivery is always quite quick too.
Bedrijfsgegevens
Geschreven door het bedrijf
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Contactgegevens
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , Verenigd Koninkrijk
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4,3
Uitstekend
2K reviews
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excellent service staff very helpful
7 november 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your kind words. We’re so pleased to hear you received excellent service and found our staff helpful.
Excellent item and excellent service
15 november 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you so much for your lovely feedback. We’re really pleased to hear that both the item and our service hit the mark for you.
Beautiful ring and free gift
Beautiful ring and free gift. Lovely packaging ,quality goods and service. Ilook forward to placing my next order. Thank you.
24 november 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your lovely comments. We’re really pleased to hear you’re happy with the ring, the free gift and the packaging. It’s great to know the quality and service met your expectations.
Beautiful craftsmanship
Beautiful craftsmanship and choice of jewellery, lots of offers too. Shipton is a good company to deal with. One of my orders was lost in transit and a further order was sent to replace it.
4 november 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you so much for your lovely feedback. We're very sorry one of your parcels went missing along the way, but I’m glad we were able to put things right quickly with a replacement. We’re always here to help and it’s wonderful to hear you feel we’re a good company to deal with.
Hopping along to Christmas
Not only was I pleased with the delivery and packing, but the item ordered is lovely and I hope will be a lovely Christmas gift.
10 november 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your kind words. We’re so pleased to hear your order arrived safely and that you’re happy with the piece itself. It’s wonderful to know it will be given as a Christmas gift — we hope it brings just as much joy to the recipient as it did to you.
A wonderful experience
Ordering is easy and delivery is prompt. Goods are wonderful.
7 november 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your lovely feedback. It’s great to hear that ordering is straightforward and that your items arrived promptly — and we’re so glad you’re enjoying the jewellery itself.
Waited for 20 min for customer service…
Waited for 20 min for customer service to answer, waste of time I wanted to know how long the droplets were on the necklace as it gives you no idea in the catalogue. It makes you wonder are they WFH.
12 november 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
We’re very sorry to hear about the delay in getting through to our team and that a size was missing from our catalogue description. We’ve been exceptionally busy recently, but please rest assured our customer service team works from our head office and our UK-based call center, not from home.
In future, you’re very welcome to send any queries directly to customercare@shiptonia.co.uk and our team will be happy to help. If you would like to send us an email with the product in question - we will ensure your question is answered. Thank you for your feedback.
Easy website
Easy website. Clear detail of items. Good returns system. Friendly and helpful people when using the phone.
1 november 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you so much for your kind words! We’re delighted you find our website easy to use and our team friendly and helpful — that’s exactly what we aim for.
Easy to use website but the free gift…
Easy to use website but the free gift was the wrong colour
3 november 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your feedback. We’re glad you found our website easy to use, but we’re sorry the free gift wasn’t the colour you expected. We didn’t want to delay your order, so we sent an alternative colour as the one shown is now due back in stock in January. We appreciate your understanding and will pass your comments to the team to make this clearer in future.
Antwoord van Shipton & Co
hank you for your kind feedback. We're so pleased your order arrived safely and in good order once again — we really appreciate your continued support!
Great service as always
Great service as always. My necklace came well packaged and is lovely. It is much bigger than expected and quite striking design. It is a gift and I am sure the recipient will love it. The free jewellery box is very attractive too but not worth the amount it says in the book/online.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you so much for your lovely feedback. We’re hapy to hear you’re pleased with the necklace and that it made such a striking impression — we’re sure the recipient will love it too! We also appreciate your honest comment about the free jewellery box; your feedback helps us to continually improve how we present our offers.
Shiptons are quality for goods, service and delivery
I have been ordering from Shiptons for many years, and so too has my daughter. They items are really lovely and well made, the service on ordering and delivery is excellent. The staff in all departments are friendly, polite and knowledgeable. If refunds are required they are just as good. I would recommend Shiptons as second to none.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you so much for your wonderful feedback and for being such a long-standing customer — it truly means a great deal to us. We’re delighted to hear that both you and your daughter continue to enjoy our jewellery and service. I’ll be sure to pass your kind words on to our team.
Great value excellent service.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your lovely feedback! We’re so pleased you found both the value and service excellent — that’s exactly what we aim for. We look forward to serving you again soon.
Very pleased with my order which…
Very pleased with my order which arrived on time
20 oktober 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your kind words! We're so glad your order arrived on time and that you're pleased with it. We hope you enjoy your purchase and look forward to welcoming you back soon.
Helpful and friendly
Helpful, friendly staff. Orders delivered as expected.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your kind feedback! We're happy to hear our team’s friendliness and reliability came through.
Excellent service from Shiptons.ns as…
Excellent service from Shiptons as usual. I have just bought another lovely couple pieces and they were here in v quick time and very well made. I especially like the matching necklace and earrings set.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you so much for your review! We're glad you're pleased with your new pieces and that the matching necklace and earrings set were a hit. It’s lovely to know you continue to enjoy both our jewellery and service — we really appreciate your continued support.
Well priced beautiful jewellery + free…
Well priced beautiful jewellery + free gift and money off tokens.
Have used many times and always pleased.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your lovely feedback and for shopping with us so often! We're thrilled you enjoy our jewellery, special offers, and little extras. Your continued support means a lot to us.
My thoughts
I have purchased jewellery items from Shipton a number of times over the years (latest being Oct 2025). All in all satisfied with the customer communication and care, the management of returns, secure packaging and the jewellery items look attractive, soundly made and worthy.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your kind review. We’re glad to hear that you’ve been happy with both our jewellery and our service, including communication, packaging, and returns.
Excellent service.
Always have had good service from Shipton & Co.
Excellent quality jewellery at remarkable prices.
5 oktober 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you so much for your kind words and continued support. We’re happy to know you’ve always received good service and that you’re happy with the quality and value of our jewellery.
Shipton are great I would definetly recommend without hesitation !!!
Over a ,number of years I have bought several necklaces which were well designed, of top quality nests and much admired. This necklace was made of cheap quality beads in horrible colours and definitely did not match up to expectations !
However I have ordered two Blossom flower bracelets and I hope the will as good as my three lovely necklaces which I purchased earlier this year.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your feedback. I’m so sorry to hear that this particular necklace didn’t meet your expectations — that’s certainly not the quality you should expect from us. I’ll make sure your comments are passed to our design and quality teams for review.
I’m really pleased to hear, though, that you’ve loved your previous necklaces and that you’ve chosen our Blossom Flower Bracelets — we’re confident they’ll live up to your earlier pieces.
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