Silver Saints Reviews 2.739

I have been a long time Silver Saints customer and yet the experiences in the past few months with the company have been so disappointing and frustrating. I always appreciated their reliability, promptness and responsiveness and yet recently they have offered a really terrible service.

I have had a lot of house work on recently so have called them out multiple times for jobs and it has really not been working for me. The online slot booking system is not as seamless as one might think - a couple of times now I have clicked on a slot and reserved it only to have my time manually changed to a completely different time by the head office.

More significantly though my last FOUR bookings have been cancelled last minute, some of them at the very end of the waiting time slot so I have already waited in for the Saint only to receive a text at the end of the slot announcing that they are not actually going to turn up. Two of these last minute cancellations were even the rearranged time that the Silver Saints had provided when they had previously cancelled which is a situation you really feel they would want to show up and be apologetic. These cancellations always happen last minute over text with little to no apologies or real explanations. This past Friday when it most recently happened I responded to the text to ask someone to give me a call, no one did. I then repeatedly tried the phone line listed on the website only to have no one pick up. When I finally got through to someone after a few staggered attempts they said they couldn’t understand why my booking would have been cancelled and they were going to urgently look into this and ring me back. I was grateful for this and waited for the call - I never received a return call. And then whenever I tried calling back no one picked up again. What a joke, honestly. I will be giving Task Rabbit a go instead in the hope of receiving some better level of customer service there - and recommend others to do the same!

(In terms of the actual service you receive when they do turn up this tends to be really hit and miss depending on who you get on the day.) I have actually previously posted a very positive review of the company a couple of years ago so I really don't know what has happened in the intervening years for things to go so downhill.

I think Stan is an absolutely excellent professional handyman. I feel very relaxed having him in my home and always totally confident he will do a very lovely job. He painted my bath panel perfectly with two coats of paint these last two times and has previously helped me put up a window blind and reseal a basin in the bathroom.

Amazing service - found the best solution and was took ownership to solve all of my needs. Highly recommend. Great communication and helped educate me going forwards to avoid it from happening again

Professional and efficient. Provided good feedback on the state of the electrical installation at my property.

Our handyman was efficient, courteous and carried out all tasks to a high level. He also offered to do additional tasks to make up the hour we had booked for.

Just had a pleasant visit from Vasile from Silver Saints to do some repairs for me. He was clear and concise in his explanation of the problem and the fixes he made. It was not fully fixed on the first job as replacement parts were needed but he made great effort to put in temporary fixes (and also went beyond in other problems he noticed that I didn't originally see). He also went ahead processing the follow up job.
Excellent service all round and from the 3 times I've used Silver Saints, he's the best handyman I've seen from them.

Thank you, Colin. Silver Saints as efficient and reliable as ever.

Quick and professional

Hit and miss if I’m honest. First guy we had was a total legend, came and fixed a leaky pipe and did so in good time, so polite and lovely.
Second guy also did a great job, but had an absolutely awful attitude. Needed aerials disconnecting and the holes filled. Used our products but still charged us for materials (£20!!). He was directed to free parking but still chose to get parking we got charged for, also £20. Told us he’d be back in 20 minutes for drying time then took 40, and then another 30 minute break the second time. I tried to query the invoice I got when I saw these charges as we were so upset, but the woman I emailed was quite dismissive, and refused any changes to the invoice.

I’ve spoke to multiple friends since who have had the same exact thing happen (first guy who comes is great, second is bad and invoices need to be queried!).

Hard to say whether to avoid or not but I wouldn’t recommend.

Robert was super efficient and skilled. He fixed my blinds and repositioned them as they should have been. He was on time and very nice. I could not recommend more highly!

Great job. Very happy with service.

Super helpful and did the work quickly and tidily. He did some product research for us, which meant the end result was much better than we were expecting. Very happy.

Professional and brilliant service from Marco

Pawel was friendly, professional and focused on the job at hand. He did lots of odd jobs in 2hrs, and he easily went with the flow when I threw a few unforeseen issues his way! My second time using Silver Saints and I’d definitely use them again.

Yannick did great work as always, will book again.

Very pleasant phone manner, and the worker turned up within the time allotted. I was running out of options, as so many companies I phoned either did not call back as promised, or had such bad phone lines that I could not understand them. Silver Saints may not be the cheapest out there, but the service was superb, and the worker who turned up did a superb job, which I certainly would have found impossible.

Very kind and professional electrician, Jack, who got the job done quickly and smoothly. He was very kind and easy to communicate with throughout the visit.

I had a terrible experience. I had 6 jobs, which SS assured me could be handled by the employee they sent. When he arrived he explained he couldn’t do 3 of them (for reasons that later turned put to be untrue). He then turned the main stopcock off to fix the shower. He left the shower unfixed, and not known to me left the stopcock turned off. When we had no water at all after he left, I couldn’t contact anyone st SS because their office is closed at the weekend. I had to get another emergency plumber out (I have an elderly and confused mum to look after). By the time he arrived there were airlocks in the system and it cost a lot for me to reinstate our water. SS, when I finally managed to talk to them, said they would not cover a penny of the extra expenditure that was caused by the negligence of their employee. Never use this company, they have underqualified staff, no emergency cover for out of hours (despite being delighted to take the booking for out of hours work), and absolutely no responsibility for damages caused by their own staff. Can’t be trusted.

Jay carried out a number of small jobs around my house to a very high standard. Thank you!