Simarc Property Management Reviews 

** Poor service, fraudulent sales practices, withholding personal data**
Absolutely terrible experience. All I wanted was a copy of my receipt for the last 3 years...
Told me I’d have to buy a Management Information pack for £240 and it would take 10 working days. Asked what it included and guess what, it doesn’t include the last 3 years worth of receipts. Trying to sell me something that I don’t need or helps me... I explained the sale of my property is being help up due to not having this and I was simply told it’s not something they can provide. Then went back to trying to sell me the management information pack again...
Asked to speak to a manager, no manager
Asked for email address for CEO, no email address, only a centralised mailbox and that’s where complaints go...
Literally no help at all, it’s a shame there isn’t a no star rating...

My experience with this company is shocking. They ignore emails, telephone calls and letters and when I have spoken to someone they were so rude and discourteous I don’t want to talk with them again. This is the second year they have not met their responsibility of sending an invoice - I think they may be waiting for me to forget paying them so they can charge extortionate fees! Also, my lease states if I pay before the end of the year I can get a small discount but they don’t apply that on their online system and when I did call to ask for the discount they asked me to put it in writing, which I did and then they refused to acknowledge my requests, never mind reimbursing the discount. Would I recommend them? NO.

They are a total disgrace. I don't think I could live with myself if I worked for a company that ripped people off so blatantly, or worse still if I was a director of a company of con-artists like this. Their employees must be embarrassed or very thick skinned. I was a couple of weeks late in paying ground rent of £100. They sent me a reminder letter. I usually settle accounts every couple of months so I was approx 6 weeks late in paying overall, but when I came to pay they added on a £132 admin charge so they wanted £232 in total. After a lot of emails back and forth they reduced the charge to £66. I said that I would take them to the relevant tribunal. They clearly know that to contest this at a tribunal costs a minimum £100 application fee and so they obviously stick a big penalty on to their ground rent demand if it is slightly late, as they know it is about the same price as the application fee to the tribunal so it is less hassle to pay. If i treated my clients who pay me late in the same way, I would have no business left. The problem is there is no recourse as the tribunal fee is not refundable. I would like to say steer clear but you probably won't have a choice and these mercenaries know this. This seems to be a major flaw in the private rental market. I am going to look into how this can be addressed. I can afford to pay but I pity the people to whom this is a massive chunk of their income. Shame on you Simarc for ripping people off. You sicken me.

Terrible company, do not use if at all possible very unreasonable and poor communication.

possibly the worst customer service know to man they took over a ground rent account and never sent the required letters then added a 132 charge onto a 150 ground rent
criminal jackals

The worst. I agree with the other reviewers: Simarc are the worst company we have ever dealt with; our solicitor said the same and she deals with dozens of these companies. They don't respond to queries, they claim not to have received documents even when they have been signed for. They charged us an extortionate amount for a lease extension when we sold our flat, having already charged a fortune just for a quote. They then took so long to process it that our buyers' mortgage offer ran out. The ground rent was £50 a year but they charged us £288 for a reconciliation. But like the other reviewers we had no choice but to pay their unreasonable charges.

Absolutely dreadful! Their fees are outrageous. They are also draconian with dogmatic responses that are unsympathetic, unfair and frankly robotic. I have never before dealt with such an appalling firm. There are many other companies out there involved with lettings etc and I have never had any issues with other companies - dealings with them have been pleasant and I have received human responses - unfortunately, SIMARC is NOT one of those!! If only I didn't have to deal with them!!

I moved in to my flat 21.07.2018. Then I received first letter from they about "notice of transfer is missing" and I am charged fee for this. I did contact with my lawyer, based on leasehold terms no notice is required. No extra fee can apply. My annual ground rent is £202, they try to charge me £732. I will fight with them. People don't pay any money, please first take legal advice. Worst company ever I seen.

Please do not pay these animals any money without taking advice first. Like hyenas they feed of the vulnerable or those in vulnerable situations. They use terminology like MAY or COULD to make you think they can. None of the workforce has any conscience and all know what they are doing to rip people off. Shame on them all.
In the past they have had 5 star reviews from reviewers who seem to have rated the exact same companies as each other, you decide!

Simarc is an unethical company charging extortionate late payment fees. They claim to have sent several reminders, when this is not true as I have only received one payment request. I have 2 properties and should have been charged £260.00 for ground rent, however without my knowledge they charged my card 2 seperate payments of £392.00 each. This is totally criminal and deceptive. I am now passing this matter to my lawyers to sue this company as well as open a petition for this company to be struck off for their illegal practices. To top it all off their staff are so so rude!!!

What can I say, as a 'leaseholder' I have to pay these cowboys money for nothing, and if your late with your payments they almost DOUBLE the charges.

You have NO choice but to pay due to the way leasehold works in the UK.

You can call them, email them, tell them you were in hospital with cancer, they do not care, they will steal from you and its legal at this moment in time.

Leaseholders have little or no recourse.