I just wanted to say a huge thank you And give a good review for Matt the general manager and Adam the assistant who processed our order today. It was a very tricky one and it meant that they would no... Toon meer
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Lees wat reviewers zeggen
I dealt with Cas from the moment we came into the BYD branch for the first time all the way until we collected our car. He was enthusiastic and knowledgeable and worked hard to ensure we got our car a... Toon meer
I had initially intended to leave a 5-star review; however, I would like to share some feedback regarding the vehicle delivery. At the time of collection, it seems the inspection team did not car... Toon meer
Bedrijf heeft geantwoord
I recently purchased a car from BYD at Cardiff Gate, and I couldn't be more satisfied with my experience. My salesperson, Connor, was incredible. He was attentive and informative without being pushy,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sinclair Group - BYD Cardiff
Geschreven door het bedrijf
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contactgegevens
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, Verenigd Koninkrijk
- 029 2054 2424
4,7
Uitstekend
103 reviews
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Heeft 77% van zijn negatieve reviews beantwoord
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I just wanted to say a huge thank you…
I just wanted to say a huge thank you And give a good review for Matt the general manager and Adam the assistant who processed our order today. It was a very tricky one and it meant that they would not get their commission, but this was not a problem for them and nothing was a problem. They completely supported customer service and the fact that I needed help and we are so delighted to place our order today with them for a MOTABILITY car for my daughter. She’s very excited to be having the sea lion five and can’t wait for it to arrive. Once again a huge thank you to this incredible team at BYD Cardiff.
25 juni 2026
Review zonder uitnodiging
I dealt with Cas from the moment we…
I dealt with Cas from the moment we came into the BYD branch for the first time all the way until we collected our car. He was enthusiastic and knowledgeable and worked hard to ensure we got our car at the right price.
17 juni 2026
Adam made the experience great
Adam made the experience great, very friendly, with a good knowledge of BYD cars. Offered a hot drink, and we were talked through the different cars. Decided to purchase and we were really happy with staff and service. Highly recommend
28 mei 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi Sarah,
Thank you for your wonderful review and recommendation. We're delighted to hear that Adam made your experience such a positive one.
It's fantastic to know his friendly approach and knowledge of the BYD range helped you find the right car, and that you felt well looked after throughout your visit. We're so pleased you were happy with both the service you received and your purchase.
We'll be sure to pass your kind comments on to Adam, and we hope you enjoy every mile in your new BYD.
Kind regards,
Sinclair Group.
Vehicle Delivery Feedback
I had initially intended to leave a 5-star review; however, I would like to share some feedback regarding the vehicle delivery.
At the time of collection, it seems the inspection team did not carry out a fully thorough check. Around two hours after delivery, I noticed a small dent on the front left door.
Additionally, as this is a hybrid BYD vehicle with 230V AC generator functionality, I expected a compatible cable to be included in the supplied equipment. However, this cable was not provided.
I am not sure whether this item is part of the standard delivery package or was missed during handover.
The issue with the door has already been reported to the seller and is scheduled to be addressed.
17 juni 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi Amirhesam,
Thank you for taking the time to share your feedback. We're pleased to hear your overall experience was positive, although we're sorry that the vehicle handover didn't quite meet your expectations.
We apologise that the dent on the front left door was not identified prior to collection. We're glad you've already been in touch with the team and that arrangements have been made to put this right.
Your feedback is invaluable as it helps us improve our delivery process for future customers. We hope, once these matters have been resolved, you'll be able to fully enjoy your new BYD.
Kind regards,
Sinclair Group.
Good customer service
Adam is an excellent salesperson. Able to answer all our questions. Not pushy but extremely helpful.
26 april 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind review, Ron.
We're delighted to hear that Adam provided such a positive experience. It's great to know that he was able to answer all of your questions and support you throughout the process with a helpful, knowledgeable, and no-pressure approach.
We'll be sure to pass your comments on to Adam, who will be pleased to receive your feedback. Thank you for choosing Sinclair, and we hope you enjoy your new vehicle.
Kind regards,
Sinclair Group.
Good sales people
I recently purchased a car from BYD at Cardiff Gate, and I couldn't be more satisfied with my experience. My salesperson, Connor, was incredible. He was attentive and informative without being pushy, which made the whole process comfortable. He explained every detail clearly and answered all my questions, ensuring I felt confident in my purchase. Everything went smoothly from start to finish. As I picked my new car up on my birthday they kindly gave me a bunch of flowers. Thank you so much! Truly made my day!
I highly recommend visiting BYD at Cardiff Gate if you're in the market for a new car.
30 mei 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for taking the time to leave such a wonderful review, Miss Fox.
We're delighted to hear that you had such a positive experience with Connor and the team at BYD Cardiff. It's fantastic to know that Connor's attentive, informative, and no-pressure approach helped make the purchasing process both comfortable and enjoyable, and that he ensured you felt confident every step of the way.
We're especially pleased that collecting your new car on your birthday was made even more memorable. The team will be delighted to know that the flowers helped make your day that little bit more special.
Thank you for your recommendation and for choosing BYD Cardiff Gate. We wish you many happy miles in your new car and hope to welcome you back again in the future.
Kind regards,
Sinclair Group.
The guys at BYD Sinclair Cardiff are…
The guys at BYD Sinclair Cardiff are really helpful and friendly. The service they offer is excellent, besides a really good informative handover of my new car, I was phoned two days later to make sure I was happy with it and if I had any questions. I cannot fault their customer service.
10 juni 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your fantastic review, Linda.
We're delighted to hear that the team at BYD Cardiff provided such a positive experience. From the initial handover through to the follow-up call, it's great to know that our team made you feel supported and well informed throughout your journey with us.
Providing excellent customer service doesn't end when you drive away, so we're pleased that the follow-up contact was helpful and gave you the opportunity to ask any further questions about your new vehicle.
Thank you for your kind comments and for choosing BYD Cardiff. We hope you enjoy every mile in your new car.
Kind regards,
Sinclair Group.
Amazing staff and very friendly…
Amazing staff and very friendly explained everything and showed me what everything was used for.
31 mei 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind review, Mrs Thomas.
We're delighted to hear that our team provided such a friendly and welcoming experience. It's great to know that everything was explained clearly and that you felt confident and informed when collecting your vehicle.
Thank you for choosing Sinclair. We hope you enjoy your new car and look forward to welcoming you again in the future.
Kind regards,
Sinclair Group.
Very easy to get a test drive
Very easy to get a test drive
Smooth car collection
Friendly staff especially Alice
23 mei 2026
Poor communication
Poor communication, none reply to emails or phone call from me after purchased car
8 mei 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your feedback Michael.
We’re sorry to hear that communication following your purchase did not meet expectations. Providing timely and responsive support to our customers is extremely important to us, so it’s disappointing to hear you’ve experienced difficulty getting in touch with the team.
We appreciate you bringing this to our attention and will ensure your comments are shared internally and reviewed.
Kind regards, Sinclair Group.
Staff were perfect
Staff were perfect
The cars are fab
We bought a new car in 3 days outstanding
10 mei 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your fantastic review, Bill.
We’re delighted to hear the team looked after you so well and that you found the whole experience quick and straightforward. Buying a new car within just a few days is brilliant to hear, and we’re so pleased you’re happy with both the service and the car itself.
Thank you again for your kind words and support. We hope you enjoy every mile in your new car.
Kind regards, Sinclair Group.
Adam has been excellent
Adam has been excellent. Honest and truthful regarding every query or question . Only down side was the fact we were promised a delivery date on car of 1 week but apparently this was a ghost car ? Don t make promises to vlients that can t be delivered as it made a difference to the overall experience of buying the car of choice
10 mei 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for taking the time to leave us a review, Jamie.
We’re pleased to hear that Adam provided excellent service throughout your purchase and that you found him honest, helpful and transparent when answering your questions. We’ll be sure to share your kind comments with him.
We also appreciate your feedback regarding the delivery timescale. We understand how disappointing it can be when expectations around vehicle availability are not met, particularly when this influences your overall buying experience. Your comments are valuable and will be shared with the relevant teams as we continue to improve our communication and customer journey.
Thank you again for your feedback and for choosing us. We hope you enjoy your new car.
Kind regards,
Sinclair Group.
Very welcoming & helpful staff making…
Very welcoming & helpful staff making your purchase easier & enjoyable
1 mei 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind review, Mushtaq.
We’re delighted to hear that you found the team welcoming and helpful throughout your purchase. Making the car-buying process as easy and enjoyable as possible is always our aim, so it’s wonderful to know that this was reflected in your experience.
We truly appreciate your feedback and thank you for choosing us. We hope you enjoy many happy miles in your new car.
Kind regards,
Sinclair Group.
Great experience all round
Adam made the experience very easy and smooth. He was very helpful & knowledgeable regarding the relevant information. Very happy with how everything went purchasing my new car.
Thanks
19 april 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind words, Adam! We are thrilled to hear that you had a smooth and easy experience with us. Our team takes pride in providing excellent service and we are always happy to help. Congrats on your new car!
For the second time off buying a new…
For the second time off buying a new car from them again the service was brilliant again would recomend them
17 april 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi Joanne,
Thank you for your lovely review and for choosing us again for your new car.
We’re so pleased to hear that you had another brilliant experience with the team. It really means a lot to us that you came back a second time, and even more that we could deliver the same level of service.
We truly appreciate your recommendation and hope you’re enjoying your new car. If there’s anything you need, we’re always here to help.
Kind regards,
Sinclair Group.
Sales we’re professionals and clear
2 april 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi Kristian,
Thank you for your review.
We’re pleased to hear you found the sales team professional and clear throughout your experience, that’s exactly what we aim to deliver.
We appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Very helpful staff
31 maart 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi,
Thank you for your 5-star review. We’re delighted to hear you found the team at Sinclair Group helpful, it’s exactly the level of service we aim to provide.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Sinclair Group.
Excellent customer service
Excellent customer service.
Connor was a pleasure to deal with and nothing was too much trouble for him.
He was so good I decided to buy another car from him for my son.
4 april 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi Michael,
Thank you for your fantastic review.
We’re delighted to hear that Connor provided such excellent service and made the whole experience so easy for you. It’s especially great to know his support gave you the confidence to return and purchase another car for your son, that really means a lot.
We truly appreciate your continued trust in us and hope you both enjoy your new cars. If there’s anything you need, we’re always here to help.
Kind regards,
Sinclair Group.
Patient and helpful sales team
Sales team are very patient and knowledgeable. Connor was available for questions but not at all pushy. The team have also contacted me since to check all is well with my vehicle and make themselves available should any queries arise on my part.
29 maart 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi David,
Thank you for your great feedback. We’re delighted to hear that Connor and the team at Sinclair BYD Cardiff provided such patient, knowledgeable service and were there to support you without any pressure.
It’s fantastic to know the follow-up after your purchase has also been helpful. We really appreciate your comments and hope you continue to enjoy your new vehicle.
Kind regards,
Sinclair Group.
Great experience purchasing our vehicle…
Great experience purchasing our vehicle at BYD Sinclair Cardiff. Thank you Adam.
Would highly recommend…
22 maart 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi Simon,
Thank you for your great feedback. We’re delighted to hear you had such a positive experience purchasing your vehicle at Sinclair BYD Cardiff, and that Adam looked after you so well.
We really appreciate your recommendation and hope you enjoy your new vehicle. We look forward to welcoming you back again in the future.
Kind regards,
Sinclair Group.
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