If anyone is considering buying a BYD, this place is a perfect choice. I bought my Seal U here and am highly impressed by the customer service standards. Carwyn was very polite and knowledgeable – he... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service and fast turnaround getting my new car. There is nothing but good things to say about how helpful the staff and manager were!
Overall great service. The staff were very friendly and knowledgeable. Carwyn supported me through the buying process very well, I was given regular updates and I am very happy with my experience with... Toon meer
Adam has been excellent. Honest and truthful regarding every query or question . Only down side was the fact we were promised a delivery date on car of 1 week but apparently this was a ghost car ? Do... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sinclair Group - BYD Cardiff
Geschreven door het bedrijf
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contactgegevens
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, Verenigd Koninkrijk
- 029 2054 2424
4,7
Uitstekend
123 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 74% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very warm welcome
Very warm welcome, no heavy sales pitch, we had plenty of questions, excellent product knowledge and patience with our limited knowledge of BYD.
24 december 2025
Excellent service from BYD cardiff
Excellent service from BYD cardiff. Kept informed of progress during the purchase. Upon collecting vehicle I was treated as a valued customer, the complete process was a treat. Andrew and Caz are a credit to the Sinclair group.
17 december 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your fantastic feedback, Alun. We’re delighted to hear that you received excellent service throughout your purchase and were kept fully informed at every stage. It’s especially pleasing to know that you felt valued when collecting your vehicle, that’s exactly the experience we strive to deliver.
We’ll be sure to pass on your kind words to Andrew and Caz; they are indeed a real credit to the Sinclair Group. We hope you enjoy every mile in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
Excellent attention to customer service
13 december 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for the great review Simon! Providing excellent customer service is our top priority and we are glad to hear that you had a great experience with the team.
Kind regards,
Sinclair Group.
BYD Cardiff
Excellent service from Alice throughout and the BYD is first class. Very pleased.
8 december 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind feedback, Andy. We’re delighted to hear that Alice provided excellent service and that you’re so pleased with your new BYD.
We’ll be sure to pass your comments on to Alice, who will be thrilled to hear them. Wishing you many happy miles and enjoyment with your new vehicle.
Kind regards,
Sinclair Group.
Antwoord van Sinclair Group - BYD Cardiff
Here’s a short, upbeat response that fits the tone of the review:
Thank you for your feedback, James. We’re pleased to hear Adam made such a positive impression, we’ll be sure to pass your comments on to him.
Thanks again for choosing us.
Kind regards,
Sinclair Group.
Antwoord van Sinclair Group - BYD Cardiff
Thank you so much for your kind words Mohammed. Our team takes great pride in providing a smooth and friendly experience for our customers. We appreciate your support and look forward to serving you again.
Kind regards,
Sinclair Group.
Great showroom, even better customer care
I really enjoyed my experience at BYD Cardiff, i was blown away by the quality of the car i test dove and later purchased.
Carwyn in particular was a great help taking me through the steps of purchasing a car. Very friendly and very honest with his advice on what vehicle suited my needs.
16 november 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for the amazing review Ryan. We're thrilled to hear that you had a great experience at Sinclair BYD Cardiff and that Carwyn provided great service We appreciate your business and hope you enjoy your new BYD.
Kind regards,
Sinclair Group
Excellent experience at BYD Cardiff
Excellent experience at BYD Cardiff , with Carwyn having very good customer service.
26 oktober 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind words Clive. We're so glad to hear you had an excellent experience with Carwyn. We hope you enjoy your new BYD.
Kind regards
Sinclair Group
Very helpful and on hand to answer any…
Very helpful and on hand to answer any questions
19 oktober 2025
Antwoord van Sinclair Group - BYD Cardiff
Hi Emma, thank you so much for your kind review! We are glad we could answer all of your questions. We look forward to assisting you in the future! :)
Kind regards,
Sinclair Group
Had a lovely experience dealing with…BYD Sinclair Cardiff
Had a lovely experience dealing with Sinclair BYD. All staff were helpful and Carwyn went out of his way to make the purchase of my new car go as smoothly as possible. Thank you
11 oktober 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for choosing Sinclair BYD Gaynor! We are thrilled to hear that our team, especially Carwyn, made your car purchase a smooth and enjoyable experience. We appreciate your kind words and look forward to providing exceptional service in the future.
Kind Regards,
Sinclair Group.
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind words, we're so glad our team exceeded your expectations! We strive to provide top-notch service, no matter how small the issue may be. It was our pleasure helping you out!
Kind regards,
Sinclair Group
Exceeding expectations
Everyone very helpful Knowledgeable and professional. Vehicle was delivered at the date and time agreed
28 september 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for the glowing review! We pride ourselves on providing knowledgeable and professional service, and we are thrilled that we could deliver your vehicle on time. We appreciate your support.
Kind regards,
Sinclair Group
Great customer service from Mr Simon…
Great customer service from Mr Simon Bullings. Kept up to date on progress of my new car.
27 september 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for the glowing review! We take pride in providing exceptional customer service and we're thrilled to hear that the team kept you updated on your new car. We appreciate your support.
Kind regards,
Sinclair Group
Great Customer service
wow from start to finish the service was exceptional, Adam looked after my wife and I throughout. I'm really enjoying the new BYD Seal that was recommended to me. A lot of car for the money
25 september 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for choosing our dealership and for sharing your positive experience with Adam. We're thrilled to hear that you are enjoying your new BYD Seal and we appreciate your kind words. It was a pleasure serving you and your wife. Happy driving!
Kind regards,
Sinclair Group
My experience
The sales team are friendly and knowledgeable. Even when there were a few initial difficulties about the delivery they provided options that were appropriate. All contact has been very good and the inevitable questions that arise when you are taking delivery of your first electric car are answered speedily and effectively.
.
25 september 2025
Antwoord van Sinclair Group - BYD Cardiff
Hi John,
Thank you for your kind words! We’re thrilled to hear our team could make your first electric car experience smooth and enjoyable. It’s great to know your questions were answered promptly - we want every delivery to feel this seamless. Enjoy your new car!
Kind regards,
Sinclair Group
Very smooth and easy process
Very smooth and easy process, Adam was superb! Totally world class!
21 september 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind words! We are so glad to hear that your experience was so positive. Our team strives to provide world class service, and we're thrilled that Adam was able to provide that for you.
Kind regards,
Sinclair Group
Antwoord van Sinclair Group - BYD Cardiff
Thank you for the kind words! Providing exceptional customer service is important to us and we are thrilled to hear that it was noticed. We look forward to assisting you in the future.
Kind Regard,
Sinclair Group
Great Experience!
Our experience was first class…no pressure…everything explained well…It was an enjoyable way to buy a new car(!) Adam was ‘our man’ & excellent in all ways…to be fair each person we came in to contact with was professional & agreeable. Thank You!
3 september 2025
Antwoord van Sinclair Group - BYD Cardiff
We are thrilled that you had a first-class experience with our team Mary! Our goal is to make car buying enjoyable and stress-free, and we are happy that Adam and our team delivered exceptional service. Thank you for choosing us!
Kind regards,
Sinclair Group
Very Positive Experience
Andrew & Connor have been great through this process, however 4days later still can’t sync vehicle with phone. Again both guys have managed and resolved the issue and as a result I have total confidence in both Andrew and Connor to manage anything going forward
4 september 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your feedback Steve, we apologise for the inconvenience caused by the phone syncing issues you've experienced. Our team is dedicated to finding a solution for you as quickly as possible. Please don't hesitate to reach out to us for further assistance.
Kind regards,
Sinclair Group
The staff are so friendly
The staff are so friendly, helpful and accommodating. Was totally put at ease especially given the amount of money that was being spent.
3 september 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you Robyn, we are thrilled to hear how satisfied you were with our staff's level of service and attitude towards helping you. Our goal is always to make our customers feel comfortable and at ease, no matter how much they are spending. Thank you for choosing Sinclair BYD.
Kind regards,
Sinclair Group
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