I would strongly advise others to avoid this dealership.
I booked my Range Rover in for a recall and was assured the work would be completed the same day. However, a faulty part was fitted, meaning the vehicle had to be kept for an additional day. This was particularly inconvenient as I was relying on a friend for transport after being called to collect the vehicle and then told it was not ready.
When I eventually collected the car, I discovered oil and dirt marks throughout the interior, along with a dent and scratches on the driver’s door and door handle that were not there beforehand. I contacted the dealership immediately and was asked to return a few days later so the damage could be repaired and the vehicle cleaned.
Unfortunately, when I collected the vehicle again, only the dent on the handle had been repaired. The scratches remained, the interior was still marked with oil and dirt, and whatever product had been used on the exterior appears to have stripped the black trim detailing.
Since then, my emails have gone unanswered and I have received no callbacks despite repeated attempts to resolve the issue. As a result, I am now seeking legal advice.
From start to finish, the service has been unacceptable. Extremely disappointing and far below the standard I would expect.

The sales team in Cardiff. Nicholas in particular extremely helpful and knowledgeable. Nothing was too much trouble. We are very pleased with the process of buying our vehicle. He kept us informed at every stage.

I took my autistic 7yo here yesterday. He currently has an obsession with cars and loves seeing them up close. As you would expect, on arrival I was asked if I needed any help, so I explained that my son loves cars and could we look around to show him the cars but he wouldn't touch them or go inside. The young girl I spoke to was so lovely and said he could go inside but to take his shoes off and no climbing through the car (the fact this even needed to be said baffled me - why are people letting this kids climb over show cars? 🫪). We couldn't afford a Jag or Land Rover and definitely weren't going to generate a sale, but the team were more than happy to let my son see the cars.

I can honestly say, you made my boys day. He was gleaming and so excited. He was on cloud 9 all day. Thank you so much.

I'd like the staff member to know how much it's appreciated so if possible to feed this back. I visited around 14.30 on 27/06/26. There were 2 receptionists, and it was the younger girl with longe, lighter hair. I didn't catch her name.

I can honestly say, based on the experience we had, should we ever be able to afford a car from JLR/Sinclair, I wouldn't think twice about going back!

Thank you again!

All round happy experience . Have been back and fro for a few months looking .Waited for my operations to be over and then bought . No pressure sales and Ben did an excellent job in producing an excellent vehicle for us . Our ninth Rangerover . We are loyal to the brand . Did look at a Porsche Cayenne and a Mercedes for a comparison check . No contest !!

Great sales and customer service from Sinclair Cardiff. Ben was Friendly and extremely helpful. Very happy. Would highly recommend.

Having recently purchased a vehicle from Sinclair Group in Cardiff, I wanted to take a moment to recognise Ben Griffiths, who guided me through the entire process.

Ben is incredibly knowledgeable and passionate about the JLR range. He seamlessly managed every aspect of the purchase, delivering on every promise and providing first-class customer service throughout. His professionalism, attention to detail, and commitment to ensuring a smooth experience made the whole process enjoyable and stress-free.

I had previously purchased a vehicle from Josh Sands at the dealership and returned because of the exceptional customer service I received. It came as no surprise to learn that Josh had been mentoring Ben, which undoubtedly explains why they both operate to such a high standard.

Sinclair Group should be extremely proud to have these two individuals representing the business. Their expertise, professionalism, and dedication to customer satisfaction are a credit to the dealership and a key reason why customers, like myself, continue to return.

Calm, relaxed atmosphere with no hard sell! Refreshing young staff who are attentuve and have time for you,
Thank you for a great experience

I recently purchased a Range Rover Sport from Sean Watkins at Sinclair Land Rover Cardiff, and the entire experience was seamless from start to finish. Sean provided outstanding customer service throughout — professional, approachable, and never pushy, which made the whole process genuinely enjoyable.
His knowledge of the vehicle was excellent, and he took the time to answer all questions clearly and honestly, giving complete confidence in the purchase. Everything was handled efficiently and smoothly, with great communication at every stage.
If you’re looking for a stress-free buying experience with someone who truly knows their cars and puts the customer first, I wouldn’t hesitate to recommend Sean at Sinclair Land Rover Cardiff. A pleasure to deal with from start to finish. Phil Hopkins

First class service on purchasing our Range Rover all made easy by Keith and Nick.

Brought a brand new Range Rover velar absolutely amazing vehicle to drive and colour was what my husband wanted. Sales Executive Christian Brown was most helpful, friendly and professional while dealing with us.

We were greeted warmly as soon as we walked in and our sales representative Ben Griffiths was very polite and very helpful, he was a pleasure to deal with and a credit to JLR

Professional sales person and car really good to drive

The lovely welcome from the young lady at the reception set the tone for a great experience, Ben was amazing very helpful couldn't do enough had the answers to all our questions would highly recommend to any of my friends

The team totally looked after me, updating me st each stage, staying in contact and helping when I messed up the online finance application. On the day of pick up everything was organized with the unveiling of the car and beautiful flowers…I also had the benefit of driveway cover which made the whole experience even simpler. Big shout out to Keith and Charlie who were wonderful

Excellent experience from start to finish
We recently purchased two vehicles through Sinclair Land Rover Cardiff, and the entire experience was seamless from beginning to end.
Ben Griffiths was outstanding throughout the process, professional, knowledgeable, and genuinely helpful without ever being pushy. Communication was clear at every stage, everything was handled efficiently, and the vehicles arrived quickly, exactly as promised.
Buying two cars could easily have been complicated, but Ben made it feel straightforward and stress‑free. A first‑class service and a great team, I wouldn’t hesitate to recommend Sinclair Land Rover Cardiff to anyone.

Very efficient and responsive. Did exactly what they said they would do. Easy transaction.

Amazing service from Josh, he couldn't do enough for me. My new car is so lovely. Premium service from start to finish.

Really good service and the salesman was very informative

Nicholas Harris was absolutely brilliant from start to finish went out of his way for loads of things for me and made it all so smooth definitely would want to deal with nick again