SkinSpaceUK Reviews 

I had Dee, she was lovely

I had laser hair removal to the bikini line. Underarms and some facial. My treatment finished 6 months ago and I'm delighted with the results. Very little hair regrowth in all areas and any that is is incredibly fine. I'm so pleased with the results. I recommend it to everybody that is young enough to get it done. I think I was probably just on the cusp with some grey hair starting to come through. Treatment was worth every penny and most of the staff were fantastic.

Dee was brilliant. Really friendly and thorough and made me feel completely at ease :) thank you!

Seems like skin space have a way with not providing refunds to clients who have asked for their money. I too am one of those clients who never got the refund back. Disappointment, sadness and frustration are some of the words I’d use to describe how I’m feeling. I’m appalled that a company in 2026 can get away with such blatant disrespect - it makes me shocked. Do better, be better. Skin space stop scamming people who are just trying to improve their lives

Visit monthly for both facial electrolysis and full body laser, had Sam today! As always she made me feel very welcome and safe, which is important for something that can be nerve wracking. All the staff are lovely and I enjoy our appointments

I purchased a package of laser hair removal for chest, abdomen, Brazilian/Hollywood and perianal. I have 1 session left on chest and abdomen, however, I'm 60 years old and no longer have any dark hair on chest or abdomen. And yet they are refusing to move those two treatments to an area that does need treating. They talk about being fair. In what lifetime will I need chest and abdomen treated. And this is unrealistic and unfair and difficult. And yet they were more than happy to take my money.

Update on experience, after five months of this saga, I am still awaiting my refund as I am being consistently ignored. They asked for my bank details in December, naturally I was pleased to have the saga over with, I am now being ignored again and no refund has been received.

DO NOT pre pay this company, their businesses practices are certainly not ethical, I feel so sorry for their front of house/ reception as they cannot issue refunds and are having to deal with constant calls asking for updates.

Dee was fab :) great service, pain free, super welcoming and chatty

Aniyah, I had a consultation and she was great, she made me feel so comfortable, I would 100% recommend her!

Really good service and care towards customer from Dee

Update

I’m updating this review because this situation is still unresolved and it has taken a real toll on me.

For months, I tried to deal with this calmly and reasonably. I sent multiple emails and later a formal Letter Before Action asking for a refund for services that were not provided. Long stretches of time passed with no replies at all. Calls went unanswered. When I did hear back, it was often vague and then communication would stop again.

Throughout this process, no one corrected the company details I was using or explained that I should be contacting a different legal entity. This company is actually registered as PCK SKIN (BIRMINGHAM) LTD. That clarification only came very late, after months of silence.

What has been hardest is not just the money, but the time and emotional energy this has taken. Constantly chasing, being ignored, and having to escalate something that should have been straightforward has been exhausting and distressing. No one should have to fight this hard just to get a refund for services that were never delivered.

I am not asking for anything unreasonable — only the return of money I paid in good faith. As there has still been no resolution, I am now having to pursue this formally (again).

I would urge anyone considering prepaid treatments to be extremely cautious and to make sure they understand exactly who they are dealing with and how refunds are handled if things go wrong.

Despite emailing me to ask for my bank details (funnily enough just after I left my first review on here) I have still not received a refund. I have emailed to ask when it will be issued and have received no response. Skincare UK replied to my first review stating that they understand the matter is being resolved but it clearly isn’t. Avoid this company at all costs, disgusting service.

I had some problems in terms with the timing of the appointments with Skinspace in the past but Dee is great, a real professional and rocketed my experience at Skinspace to another level.

Dee was absolutely wonderful today! She was honest, engaging and fun to do the session with. I didn't realise time had gone by so quickly. She kept checking and adjusting her technique to help.

Sam was also great. She was so patient with me and was quick to alter the laser settings to settle between the perfect spot that zapped ust the right amount to allow a good balance between efficacy and pain.

Dee is fabulous always friendly & professional! Great treatments with results

I had a great experience with Edite at SKINSPACEUK. She was professional, friendly and made me feel completely comfortable throughout the laser hair removal session. Everything was clearly explained, the treatment was effective, and I’m really happy with the results. Highly recommend — thank you, Edite!

I've been getting laser hair removal with Dee for years now and she's amazing! She does a great job and makes me feel comfortable.

The staff here are really lovely, and nice to have a chat with. Very nice atmosphere

Very pushy sales tactics, whenever I left my appointment I was taken to the front desk and whoever was sat at the desk would tell me “we actually have a deal on at the moment” (which was every appointment) and they’d give me what felt like a made up price for another course of treatment, usually from a manual calculator (surely there would be a set price list for treatments, with or without an offer). This was even after appointment 1 of 6. It felt very pressured and hard sell.

I also had a different therapist every time, and most were professional, however nobody seemed to know how many sessions I’d had/what strength I’d had previously so felt very impersonal each time.

I wouldn’t mind all of the above as much, if the results had been good. However after my 6 sessions I am not much better off than I was previously. I’ve had a 6 session course of laser at another clinic on a different area 6 years ago, which left me hair free to this day. So it does feel that low levels are used, that the clinic combines with hard sells, to try to keep people coming back.

Overall I wouldn’t recommend.

Dee was fantastic as always! Super friendly, chatty, makes you feel at ease, checks in re pain levels to make sure it's not too uncomfortable and also does a thorough job. Been having laser hair with SkinSpaceUK for years now and all the staff are lovely and they often have great offers on too - massively recommend SkinSpaceUK!